4 step change model - algonquin college · intern csr x 15. b3. a3. a3. b2. a 1. a2. js. em. a2. a...
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4 Step Change Model
Presentation to:
AC Spring Business & Leadership Conference
Developed and Presented by: Paul Gardner, CPA, CGA
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Influencing working methods, behaviours and attitudes
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Success is not guaranteed• Failure rates are high – especially when
technology is involved
• Most change initiatives have some degree of failure
• Organizational Engagement
• Insufficient Management Support
• Unrealistic Expectations and Timelines
• Public Support – Private Resistance
Why?
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• Why should I ?
• Do you know how long I’ve been doing this ?
• We are the best practice !
5
Learning / Leadership Styles
Let’s find a better
way
Let’s get this
done
Let’s consider our people
Let’s collect data
You’re looking for Constructive Conflict
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Continuous Improvement
Awareness
Adoption
Interest
Trial
4 Step Change Model
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Jack Welch, CEO of General Electric
Balanced Scorecard• Client feedback • Employee Engagement• Brand Capital• Financial Sustainability• Best practice - Innovation
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Roger Martin of Playing to Win
“ without a great Where to Play and How to Win combination, you can’t possibly have a worthwhile strategy.”
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Where and How
Tim Hortons
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Awareness
Adoption
Interest
Trial
4 Step Change Model
Let’s do it now
Strategic
Operational
Tactical
KPI’s – Success Filter
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Let’s do it now
Let’s do it right
A
AT
IExecutives
A
A
T
IManagers
A
AT
IStaff
Strategic
Operational
Time
Tactical
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A managed process to help leave the “the known” and move to the “the unknown”
A flow of planned activities to influence working methods, behaviour and attitudes
A w a r e n e s s
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Receiver:• People listen to the initiative and make assumptions on
the impact - to them
Sender:• Detail the why• This step is time consuming and requires that you
address all stakeholders and their information needs• Be present to answer questions
Awareness
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I n t e r e s t
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Receiver:• People will start to identify the pros and cons – to them and maybe
to others• No commitment, just a willingness to listen• Apprehension and worry – they’re normal reactions
Sender:• Look for early adopters and potential resisters (work with a partner)
• State timeline expectations, how and when the changes will rollout • Be present to answer questions – create a forum for this
Interest
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Commitment to creating a culturally rich student experience needs to be deliberate and that includes creating greater exposure to the realities, history and culture of Indigenous peoples.
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T r i a l
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Receiver:
• Some will want to test the initiative (choose the testers wisely: adopters/resisters)
• This helps everyone to realize the change is happening
Sender:
• Provide constant consistent support – don’t lose control – leverage Executives and communication, especially of early wins or solutions/modifications found
• Communicate solutions and modifications as they are found –celebrate early wins
Trial
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Trial
Chart the stakeholders
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SP
SS
JA YD
SB TS
PR
CSW x 10 ITS x 15Rep x 20 Support CSW x 10 Construction x 20
KSLC
KP
DW DM
A3
B2
B1
A2
A1 A3
A2
A2
A3
JB
Intern CSR x 15B3
A3
A3
B2
A 1
A2
JS
EM
A3
A2
A 1
A 1
A1
A1
A. Supports the need for changeB. Doesn’t support the need for change
1. Understands the change process2. Ready to support the change process3. To busy to engage
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A d o p t i o n
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Receiver:
• Change has been become integrated into operations
Sender:
• Keep up the change messaging and communicating positive results/opportunities
• Watch for those going back to the old ways
• Are there still any resisters?
Adoption
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10%
20%
30%
Innovators Early Adopters
Early Majority
Late Majority
Resisters
Early Adopters affect the Early Majority Resisters affect the Late Majority
You need Early Adopters & Resisters
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C e l e b r a t e !
Developed and Presented by: Paul Gardner, CPA, CGA26
Thank you
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