5-1 network computing discovery, communication, and collaboration

5-1

Network Computing

Discovery, Communication, and Collaboration

5-2

The Internet

The Internet is a global network of computer networks. It links the computing resources of business, government, and educational institutions using a common computer communication protocol.

5-3

The Internet

• Discovery

• Communication

• Collaboration

• Information superhighways

5-4

The Internet:Characteristics and Capabilities

• Accessing the internet

• TV access

• Internet (network) terminal

• TCP/IP

• Resources

• Benefits

5-5

The Internet:Benefits

• Messages - low cost

• Access to government information

• Library of Congress

• Forum

• Download documents and software

• Electronic commerce

• Access to newspapers, magazines, and books

5-6

The Internet:Benefits

• Cultural events

• Entertainment

• Collaborative research

• Free telephone call and video conferencing

• Access to museums worldwide

• Web translators - access to information in other languages

5-7

Supporting Discovery:Via the Web

The WWW is a vast collection of interconnected pages of information that are stored on computers around the world which are connected to the Internet.

5-8

Supporting Discovery:Via the Web

• Hyperlinks

• Hypertext

• Web site

• Client / server architecture

5-9

Supporting Discovery:Benefits of the Web

• Open

• Resourceful

• Efficient

• Dynamic

5-10

Supporting Discovery:Via the Web

• Creating Web documents

• Search engines

• Gopher

• Downloading software and files

• Supporting communication

5-11

Supporting Communication

Communication is an interpersonal process of sending and receiving symbols with messages attached to them.

5-12

Supporting Communication:Factors Determining the Uses of

Information Technology• Participants

• Nature of sources and destinations

• Location

• Time

• Media

5-13

Time / Place Framework

• Same-time/same-place

• Same-time/different-place

• Different-time/same-place

• Different-time/different-place

5-14

Same

Different

Time

Same Different

Place

5-15

Supporting Communication

• Electronic mail - e-mail– Internet and intranet

• Chat programs

• Newsgroups

• Mailing lists and electronic bulletin boards

5-16

Supporting Collaboration

Collaboration refers to the mutual efforts by two or more individuals who perform activities in order to accomplish certain tasks.

5-17

Supporting Collaboration

• Conventional approach– Nominal group technique– Delphi method

• Using IT to support groupwork

• Workflow systems

• Screen sharing

5-18

Groupware:Technologies and Infrastructure

• Visual communication

• Electronic voice communication

• Group Decision Support Systems (GDSS)

• Integrated technologies

• Intranet and extranet

5-19

Visual Communication

• Video teleconferencing

• Video mail

5-20

Electronic Voice Communication

• Advantages

• Applications

5-21

Electronic Voice CommunicationAdvantages

• Hands-free / eyes-free operations

• Disabled employees - voice commands

• Portable voice terminals

• Voice terminals - rugged

• Faster

• Fewer errors

5-22

Electronic Voice CommunicationApplications

• Interactive voice recognition

• Voice annotation

• Automated attendant

• Voice mail

• Audiotext

5-23

Group Decision Support Systems (GDSS)

A group decision support system is an interactive computer-based system that facilitates the solution of semistructured and unstructured problems by a group of decision makers.

5-24

Group Decision Support Systems

• Supporting face-to-face meetings

• Applications

5-25

Group Decision Support Systems Supporting face-to-face meetings

• Hardware

• Software

• People

• Procedures

5-26

Group Decision Support Systems Applications

• IRS - quality improvement

• European auto industry - support experts

• San Trans - contract negotiations

• El Rio Health Care - contract negotiations

• City of Louisville - public education

5-27

Integrated Technologies:Examples

• PictureTel

• Cardiff Software

• Netscape Communicator

• Lotus Notes / Domino

5-28

Lotus Notes

Lotus notes is a Windows-based client/server platform for developing and deploying groupware applications.

5-29

Lotus NotesCapabilities

• Tracking

• Team discussion

• Broadcasting

• References

5-30

Lotus Notes

• Application categories– Things to do– Contract library– Corporate policy documents

• Notes’ databases– Discussion databases– Document libraries– Information services

5-31

The Intranet

The Intranet, or internal Web, is a network architecture designed to serve the internal informational needs of a company using Web concepts and tools.

5-32

5-33

Extranets

The extranet is an infrastructure that allows secure communications among business partners.

5-34

Internet Implementation Topics

• Internet-based software agents

• Internet-based data mining

• Ethics on the net

5-35

Internet-based Software Agents

• E-mail agents

• Web-browsing-assisting agents

• Intelligent indexing agents

5-36

Internet-based Data Mining

• Resource discovery

• Information extraction

• Generalization

5-37

Ethics on the Net

• Privacy and ethics in e-mail

• Right of free speech

• Copyright

• Privacy of patient’s information

• Internet manners

• Monitoring employee’s use of the Internet

5-38

Managerial Issues

• Security of communication

• Data crossing national boarders

• Congestion

• Control of employee time and activities

• Questionnaires and referenda

• Organizational impacts

5-39

Managerial Issues

• Use of the decision room

• Cost-benefit justification

• Legal issues

• Controlling the access and managing the content of the material on the intranet

5-40

Copyright 1999 John Wiley & Sons, Incorporated. All rights reserved. Reproduction or translation of this work beyond that permitted in Section 117 of the 1976 United States Copyright Act without the express written permission of the copyright owner in unlawful. Request for further information should be addressed to the Permissions Department, John Wiley & Son, Inc. Adopters of the textbook are granted permission to make back-up copies for his/her own use only, to make copies for distribution to student of the course the textbook is used in, and to modify this material to best suit their instructional needs. Under no circumstances can copies be made for resale. The publisher assumes no responsibility for errors, omissions, or damages, caused by the use of these programs or from the use of the information contained herein.