5 computer repair contract tips for handling complaints (slides)

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Courtesy of the

Small Business Computer Consulting Blog

http://blog.sphomerun.com

5 Computer Repair

Contract Tips

for Handling

Complaints

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This Article

Provides You

with Five Tips to

Help You Ensure

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That You Deal

with Complaints

the Right Way

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1. Remember That

“The Customer is

Always Right”

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Be Prepared to

Listen to their

Concerns and

Calmly State

Your Case

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2. Be Consistent

with Documentation

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Keeping Good

Records of Client

Requests and

Work Done On

Systems

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Can Help You to

Defend Yourself

if Things Get

Awkward

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3. Treat Complaints

as an Opportunity

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Listen, Respond,

and Most

Importantly,

Put Things Right

Quickly

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4. Be Prepared to

Compensate

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Be Ready to Offer

Something to Pacify

the Customer and

Bring Him or Her

Back On Your Side

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5. Accept That

There May Be

Nothing You

Can Do

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If a Client

Relationship Ends,

Ensure it Does So

Tidily and Legally

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– And Move on

To Pleasing

Your Other Clients

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Have You Ever

Had a Complaint

About a Computer

Repair Contract?

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How Did You

Deal With It?

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Share Your

Experiences in the

Comments Box

Below

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