6 startling statistics on customer loyalty
Post on 13-Apr-2017
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of a company's futurerevenue comes from
of its existing customers.
80%
20%— Forbes
The average business loses
of its customers every
— Harvard Business Review
50%
5 years.
of buying experiencesare based on how
customers feel theyare being treated.
70%
— McKinsey
It costs times more
to acquire new customersthan it does to keep
current ones.
— Forrester Research
5
A
increase in customerretention can boost acompany’s profitabilityby
— Forbes
5%
75%
of companiessurveyed said theyoffer superiorcustomer service.
80%
8% of their customersagreed with them.
— Harvard Business Review
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