634602 wk7 knowledge workers
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8/11/2019 634602 Wk7 Knowledge Workers
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MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
Communication
Week 7: Knowledge Work
MIT 634602
8/11/2019 634602 Wk7 Knowledge Workers
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MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
The Knowledge Economy
• traditional roles: employer – employee (boss – worker)
• profit source: manufacturingproducts – strategic management
of knowledge resources
• employing skills and expertise
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MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
Support for Knowledge workers
• Information systems –
provide access toorganisational data and knowledge to ALL
workers
• Expert Systems –
allow semi-skilled andinexperienced staff carry out tasks
requiring simple expertise
• Global access to information (WWW)available to any organisation and its
workers
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MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
Knowledge worker
Evaluate all workers (white and bluecollar) on basis of:
• individual experience
• knowledge and training
• personal networks (support sources)
Manuel Castells The Information Age: Society and
Culture 1996)
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MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
A New Economy
•Information
•All types of facts formula events objects
and things can be represented as
information
•information can be communicated and
shared
•global reach allows information-based
commerce to be conducted across the globe
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MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
KM
• ‘The capabilities by which communitieswithin an organization capture the
knowledge that is critical to them,constantly improve it and make it availablein the most effective manner to thosepeople who need it, so that they can exploit
it creatively to add value as part of theirwork.’
Royal Dutch/Shell definition taken from the BSI Guide
to Good Practice
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MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
Knowledge Management
If organizations can manageorganisational knowledge andorganisational memory better, thenthey can become more efficient.
• expertise
• experience
• history/ precedent
• training• competitor intelligence
8/11/2019 634602 Wk7 Knowledge Workers
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MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
Types of knowledge
Define knowledge by type in terms offunction:
· Declarative knowledge (knowledgeabout)
· Procedural knowledge (know-how)
· Causal (know why)· Conditional (know when)
· Relational (know with)
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MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
The Internet as knowledge
source• Bad information ( including bad
science)
• Anarchy of the Internet – nosupervision
• Digital divide
• Privacy
• Cybercrime/cyberfraud
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MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
Communication and
Knowledge Management• Transcribing data into information
• Converting information to
knowledge
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MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
references
• Dwyer, J. Communication in Business:strategies and Skills
• Castells, Manuel and Aoyama, Yuku1994 ‘Paths towards the InformationalSociety: Employment structure in G-7
countries, 1920 - 90’ International
labour Review vol 133:1
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