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National Center for Cultural CompetenceGeorgetown University Center for Child and Human Development
A Guide for AdvancingFamily-Centered and
Culturally and LinguisticallyCompetent Care
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 2
Health Resource and Services AdministrationMaternal and Child Health Bureau
Definition of Special Health Care Needs
Children with special health care needs includesall children, who have or are at increased risk for,chronic physical, developmental, behavioral andemotional conditions who also require health andrelated services of a type or amount beyond thatrequired by children generally.
IntroductionThe movements to advance family-centered care and cultural and linguistic competence have oftenevolved along parallel tracks. This fact is well documented in the early definitions of family-centeredcare in the literature (Bishop, Woll, & Arango, n.d.). Although these definitions reference “honoringcultures, cultural diversity, and family traditions,” little emphasis was placed on policies and structuresnecessary to translate this philosophy into family-centered practice. A pervading perception within themovement was that if an organization was family-centered, then by default it must be culturallycompetent. Moreover, much of this literature did not tend to draw upon and integrate the rich body ofknowledge related to cultural and linguistic competence. A recent literature review commissioned by theMaternal and Child Health Bureau (MCHB), Health Resources and Services Administration (HRSA),U.S. Department of Health and Humans Services (DHHS), draws this conclusion. Bishop, Woll, andArango (2003) conducted a broad review of the literature and other sources of information on family-centered care. This review encompassed the period of 1993-2003 and included 250 journal and otherarticles, books, chapters, videos, monographs, Web sites, training manuals, resource catalogs and guides,block grants, and display posters. The authors found that “little mention of cultural competence wasmade in family-centered care materials” (Arango & McPherson, 2005).
Family-centered care and cultural and linguistic competence are essential approaches to address themultiple strengths, needs, and preferences of this nation’s families who have children and youth withspecial health care needs. MCHB convened a meeting to explore ways in which family-centered careand cultural and linguistic competence could beintegrated in a more effective manner to supportand sustain a community-based system ofservices that are comprehensive, coordinated,and accessible and that provide the highestquality of care.
The meeting brought together a cadre of 18individuals representing a wide variety oforganizations vested in providing services andsupports that are family-centered and culturallyand linguistically competent.
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 3
DEFINITIONS
The following definitions are offered to provide a context for using this guide.
Definition of FamilyFamily is an enduring relationship, whether biological or non-biological, chosen or circumstantial,connecting a child/youth and parent/caregiver through culture, tradition, shared experiences, emotionalcommitment and mutual support.
Source: United Advocates for Children of California (2005). http://www.uacc4families.org/aboutus/mission.cfm
NCCC’s Definition of Cultural CompetenceCultural competence requires that organizations:
have a congruent, defined set of values and principles, and demonstrate behaviors, attitudes, policies,and structures that enable them to work effectively cross-culturally;
have the capacity to (1) value diversity, (2) conduct self-assessment, (3) manage the dynamics ofdifference, (4) acquire and institutionalize cultural knowledge, and (5) adapt to the diversity andcultural contexts of communities they serve; and
incorporate the above into all aspects of policymaking, administration, practice, and service deliveryand systematically involve consumers, key stakeholders and communities.
Cultural competence is a developmental process that evolves over an extended period of time.Individuals, organizations, and systems are at various levels of awareness, knowledge and skills alongthe cultural competence continuum.
Modified from Cross, T., Bazron, B., Dennis, K., & Isaacs, M. (1989). Towards a culturally competent system of care. Vol. 1. Washington, DC:The National Technical Assistance Center for Children’s Mental Health, Georgetown University Child Development Center.
NCCC’s Definition of Linguistic CompetenceThe capacity of an organization and its personnel to communicate effectively, and convey information ina manner that is easily understood by diverse audiences including persons of limited Englishproficiency, those who have low literacy skills or are not literate, and individuals with disabilities.Linguistic competency requires organizational and provider capacity to respond effectively to the healthliteracy needs of populations served. The organization must have policy, structures, practices,procedures, and dedicated resources to support this capacity. This may include, but is not limited to, theuse of:
bilingual/bicultural or multilingual/multicultural staff; cross-cultural communication approaches;
cultural brokers;
foreign language interpretation services including distance technologies; sign language interpretation services;
multilingual telecommunication systems;
videoconferencing and telehealth technologies;
TTY and other assistive technology devices;
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 4
Definitions Continued
computer assisted real time translation (CART) or viable real time transcriptions (VRT);
print materials in easy to read, low literacy, picture and symbol formats;
materials in alternative formats (e.g., audiotape, Braille, enlarged print); varied approaches to share information with individuals who experience cognitive disabilities;
materials developed and tested for specific cultural, ethnic and linguistic groups;
translation services including those of:– legally binding documents (e.g., consent forms, confidentiality and patient rights statements, release
of information, applications)– signage– health education materials– public awareness materials and campaigns; and
ethnic media in languages other than English (e.g., television, radio, Internet, newspapers, periodicals).
(Goode, T.D., and Jones, W., 2000, Revised 2006)
GUIDING VALUES AND PRINCIPLES
Culturally and Linguistically Competent Guiding Values & PrinciplesThe following guiding values and principles are offered as a context for using the guide.
Organizational Systems and organizations must sanction, and in some cases mandate, the incorporation of cultural
knowledge into policy making, infrastructure and practice.* Cultural competence embraces the principles of equal access and non-discriminatory practices in
service delivery.*
Practice & Service Design Cultural competence is achieved by identifying and understanding the needs and help-seeking
behaviors of individuals and families.* Culturally competent organizations design and implement services that are tailored or matched to the
unique needs of individuals, children, families, organizations and communities served.* Practice is driven in service delivery systems by client preferred choices, not by culturally blind or
culturally free interventions.* Culturally competent organizations have a service delivery model that recognizes mental health as an
integral and inseparable aspect of primary health care.
Language Access Services and supports are delivered in the preferred language and/or mode of delivery of the
populations served. Written materials are translated, adapted, and/or provided in alternative formats based on the needs
and preferences of the populations served.
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 5
Guiding Values and Principles Continued
Interpretation and translation services comply with all relevant Federal, state, and local mandatesgoverning language access.
Consumers are engaged in evaluation of language access and other communication services to ensurequality and satisfaction.
Community EngagementCultural competence extends the concept of self-determination to the community.* Cultural competence involves working in conjunction with natural, informal support and helping
networks within culturally diverse communities (e.g., neighborhood, civic and advocacy associations;local/neighborhood merchants and alliance groups; ethnic, social, and religious organizations; andspiritual leaders and healers).*
Communities determine their own needs.** Community members are full partners in decision making.** Communities should economically benefit from collaboration.** Community engagement should result in the reciprocal transfer of knowledge and skills among all
collaborators and partners.**
Family & Consumers Family is defined differently by different cultures.*** Family as defined by each culture is usually the primary system of support and preferred
intervention.*** Family/consumers are the ultimate decision makers for services and supports for their children and/or
themselves.***
*Adapted from Cross, T. et al., 1989
** “Other Guiding Values and Principles for Community Engagement” and “Family & Consumers” are excerpts from the work ofTaylor, T., & Brown, M., 1997, Georgetown University Child Development Center (GUCDC), University Affiliated Program, and
*** “Promoting Cultural Diversity and Cultural Competency-Self Assessment Checklist for Personnel Providing Services andSupports to Children with Disabilities & Special Health Care Needs,” Goode, T., 2002, NCCC, GUCDC
Family-Centered CareThe following guiding values and principles are offered as a context for using the guide.
Definition of Family-Centered CareFamily-Centered Care assures the health and well-being of children and their families through arespectful family-professional partnership. It honors the strengths, cultures, traditions and expertise thateveryone brings to this relationship. Family-Centered Care is the standard of practice which results inhigh quality services.
Principles of Family-Centered Care for ChildrenThe foundation of family-centered care is the partnership between families and professionals. Key tothis partnership are the following principles: Families and professionals work together in the best interest of the child and the family. As the child
grows, s/he assumes a partnership role.
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 6
Guiding Values and Principles Continued
Everyone respects the skills and expertise brought to the relationship. Trust is acknowledged as fundamental. Communication and information sharing are open and objective. Participants make decisions together. There is a willingness to negotiate.
Based on this partnership, family-centered care:1. Acknowledges the family as the constant in the child’s life.2. Builds on family strengths.
3. Supports the child in learning about and participating in his/her care and decision-making.
4. Honors cultural diversity and family traditions.
5. Recognizes the importance of community-based services.6. Promotes an individual and developmental approach.
7. Encourages family-to-family and peer support.
8. Supports youth as they transition to adulthood.
9. Develops policies, practices, and systems that are family-friendly and family-centered in all settings.
10. Celebrates successes.
Sources: National Center for Family-Centered Care. (1989). Family-centered care for children with special health care needs.Bethesda, MD: Association for the Care of Children’s Health.
Bishop, K., Woll, J., & Arango, P. (1993). Family/professional collaboration for children with special health care needs and theirfamilies. Burlington, VT: University of Vermont, Department of Social Work.
Bishop, K., Woll, J., & Arango, P. (n.d.). Family-centered care projects 1 and 2 (2002-2004). Algodones, NM: AlgodonesAssociates.
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 7
RATIONALE FOR CARE THAT IS FAMILY-CENTERED ANDCULTURALLY AND LIGUISTICALLY COMPETENT
Demographic Profile of Children & Youth With Special Health Care NeedsAccording to the National Survey of Children with Special Health Care Needs (NS-CSHCN), conductedin 2001, the estimated prevalence of children (birth-17 years of age) with special health care needs was10.3 million, or 12.8%, nationally, with 20% of households having one or more children with specialhealth care needs. Analyses of these data indicate that prevalence varies significantly according to raceand ethnicity. Native American/Alaskan Natives have the highest prevalence at 16.6%, closely followedby 15.1% of families who self-identify as Multi-Racial (non-Hispanic). An estimated 14.2% of White,13% of Black, 9.6% of Native Hawaiian/Pacific Islander, 8.5% of Hispanic, and 4.4% of Asian childrenhave special health care needs. The prevalence of special health care needs for Hispanic children islower than that of all other ethnic groups, except Asian children. The parents of Hispanic children werealso more likely than others to respond to the survey in a language other than English. The NS-CSHCNprevalence results are consistent with other survey studies finding lower rates of chronic conditions ordisabilities in the Hispanic child population, but much remains to be learned about cultural and linguisticeffects of parental response to national surveys. Although this survey has limitations due tomethodology (relied solely on telephone interviews and excluded young adults from ages 18 to 21), itwas the first attempt to document the status of families of children with special health care needsnationally. Currently, MCHB estimates that 18 million children and youth (birth-21 years of age) in theUnited States have special health care needs (http://ftp.hrsa.gov/mchb/factsheets/dscshcn.pdf).
Disparities in CareAccording to the National Survey of Children with Special Health Care Needs, 2001, there aresignificant disparities related to race and ethnicity in how families perceived the services and supportsthey receive for their children (U.S. Department of Health and Human Services, 2004). When comparedto White children with special health care needs, Black andHispanic children with special health care needs are morelikely to have families who report disparate experiences in thehealth care delivery systems. Salient findings related tocultural and linguistic competence and the six core componentsof an integrated system of services for children and youth withspecial health care needs are as follows. Component 1: Families partner in decision making and will
be satisfied with the services they receive—almost half ofHispanic and Black children with special health care needshave families who reported that the services they receive arenot family-centered.
Component 2: Children and youth with special health careneeds receive coordinated, ongoing comprehensive carewithin a medical home—more than half of Hispanic (55.9%)and Black (51.6%) families of children with special healthcare needs have families who report that they do not receiveservices for their children in a medical home.
The Maternal and Child Health Bureauhas identified six components of acomprehensive system of services forchildren and youth with special healthcare needs (CSHCN) including:
1) Families of CSHCN will participate indecision making and will be satisfied withthe services they receive
2) All CSHCN will receive coordinatedcomprehensive care in a medical home
3) All CSHCN will be adequately insuredfor the services they need
4) All children will be screened early andcontinuously for special health care needs
5) Services for CSHCN will be organizedso families can use them easily
6) All youth with special needs will receivethe services needed to support thetransition to adulthood.
Maternal and Child Health Bureau
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 8
Rationale for Care Continued
Component 3: Families of children and youth with special health care needs have adequate privateand/or public insurance to pay for the services they need—more than half of Hispanic and Blackchildren with special health care needs have families who report that they do not have adequateinsurance for their children. NS-CSHCN findings include these categories: “multi-racial,” described asany non-Hispanic child/youth reporting two or more race categories, and “other,” described as anynon-Hispanic child/youth reporting only the Asian, Native American/Native Alaskan, or NativeHawaii/Pacific Islander category. Similar findings were reported for these demographic groups asthose cited above. Although the findings are still emerging, data broken down (disaggregated) by raceand ethnicity to date clearly reflect the need for care that is family-centered and culturally andlinguistically competent as essential approaches for achieving each of the six core outcomes.
A Word About the EvidenceCulturally and Linguistically Competent CareAn emerging body of evidence documents the role and efficacy of cultural and linguistic competence in(1) increasing access to, and the acceptability of, care; (2) improving quality and safety in the provisionof care; and (3) reducing disparities in the delivery of health and mental health care services andoutcomes for racially and ethnically diverse populations. It also documents the consequences to patientsand their families when these approaches to care are not provided. This research explores the linkbetween cultural and linguistic competence and improved health outcomes in clinical care andinterventions for specific diseases, health and mental health promotion and screening, and patient-provider concordance, to name a few. These studies largely focus on adults, although a number of themaddress children and youth with special health care needs. Several examples follow:
Lieu et al. (2004) found that cultural competence policies were an independent predictor of quality inthe care of children with asthma regarding underuse of preventive medications (associated with moresevere episodes and higher hospitalization rates) and parents’ rating of care.
La Roche et al. (2006) examined the efficacy of Multifamily Asthma Group Treatment (MFAGT) in24 African American and Hispanic families who have children with asthma. This randomizedcontrolled pilot study found that the MFAGT was effective in asthma management and reducedemergency department visits. The study also found that the return on investment was more than 50%compared to resources spent on the intervention.
Cohen et al. (2005) found that “Spanish-speaking patients and families who requested an interpreterseemed to have a significantly increased risk for serious medical events during pediatrichospitalization compared with patients whose families do not have a language barrier” (p. 577). Thiscase-control study was conducted at a large, academic, regional children’s hospital located in thePacific Northwest area of the country.
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 9
Rationale for Care Continued
Family-Centered CareThere is also a body of evidence that documents the role and efficacy of family-centered care by 1)having positive impact on the mental health of families of children and youth with special health careneeds, including their capacity to cope; 2) increasing family satisfaction with care; and 3) improving thequality of care.
Ireys et al. (2001) examined the maternal outcomes of a support intervention for families of childrenwith selected chronic illness. This randomized control clinical trial found that family support can havebeneficial effects on the mental health status of mothers of children with chronic illness, specificallyreducing anxiety and symptoms of maternal depression.
Singer et al. (1999) conducted a qualitative study that used consumer satisfaction interviews withparents of children with disabilities to evaluate Parent to Parent mentoring programs in five states.Eighty-nine percent of parents in the study rated Parent to Parent as helpful. Specifically, they foundthat Parent to Parent programs (1) are a valuable source of assistance for many families of childrenwith disabilities, (2) offer a unique form of assistance not typically met by formal service systems, (3)help parents make cognitive adaptations to disability in the family, and (4) help parents to becomemore effective at coping with the demands of parenting a child with a disability while maintaining adesirable family life.
Fina et al. (1997) described 14 years of experience in parent participation in the post-anesthesia careunit (PACU) of a major children’s hospital. They studied (1) quality improvement monitors of thelevel of comfort of patients admitted to the PACU—specifically involving parents in the care of theirchildren, and (2) parents’ satisfaction as active participants in the care of their children. They foundthat parental presence had a calming and anxiety-reducing effect on the patient and that parentalvisitation contributes to quality care and increases family satisfaction.
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 10
Purpose of the GuideOne product of the meeting was a template developed by participants that offered concrete examples ofstrategies and approaches to integrate family-centered care and cultural and linguistic competence.Participants grouped the template of strategies and approaches into 10 categories. For the purposes ofthis guide, the authors collapsed these categories into five primary areas of focus that include (1)Research and Dissemination; (2) Training, Education, and Professional Development; (3) InformationExchange and Social Marketing; (4) Innovative Practices; and (5) Accountability and Outcomes.Additionally, the authors developed a framework for advancing care that is family-centered andculturally and linguistically competent that describes a set of strategies and activities, and listsresponsible entities/individuals, potential partners, and resources.
The guide is designed to:
provide the strategies suggested by meeting participants and offer new ones to integrate and advancecare that is family-centered and culturally and linguistically competent; and
assist organizations and systems in meeting the MCHB performance measures for family-professionalpartnerships and cultural competence.
The guide is intended for use by a diverse array of stakeholders and constituencies in the integratedsystem of services for children and youth with special health care needs and their families. Thissupportive group includes, but is not limited to, state and local health and mental health programs,family organizations, hospitals, clinics, universities and research and training centers, professionalassociations, and HRSA/MCHB grantees.
The guide provides a template of strategies and activities, responsible entities and individuals, potentialpartners, and resources for five areas of focus that were identified by meeting participants as essential tofamily-centered and culturally and linguistically competent care. The template consists of:
Strategies and activities consist of suggested approaches to advance family-centered and culturallyand linguistically competent policies, structures, and practices within programs, organizations, andsystems.
Responsible entities and individuals are a list of those that should assume a major leadership role inpromoting care that is family-centered and culturally and linguistically competent and integrated into acomprehensive system of services.
Potential partners are an expansive list of organizations and programs that can be engaged incollaborative activities and partnerships.
Resources consist of suggested organizations and businesses, within both the public and private sector,that may contribute or invest in efforts to advance and sustain care that is family-centered andculturally and linguistically competent. Resources may include revenue, personnel, incentives, in-kindcontribution, facilities, and other goods and services.
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 11
Areas of FocusResearch and DisseminationThere is an emerging body of research that examines the efficacy of health and mental health outcomesassociated with family-centered care, cultural competence, and linguistic competence, respectively.However, little within this literature examines the correlation between these three approaches and theirimpact on health care equity, disparities, and quality. This area of focus provides strategies to integrateand advance this much-needed research agenda.
Training, Education, and Professional DevelopmentNationally, health and mental health care organizations and systems are struggling to respond effectivelyto the needs and preferences of individuals and families from culturally and linguistically diversegroups. Academic institutions and other health and mental health care training programs have anessential role in preparing personnel to have the values, knowledge, and skill sets to provide care that isfamily-centered and culturally and linguistically competent. Families and youth with special health careneeds should also be seen as partners integrally involved in these educational activities. This area offocus provides strategies to incorporate principles and practices of family-centered care and cultural andlinguistic competence into training, education, and professional development activities.
Information Exchange and Social MarketingThe concepts and practices of family-centered care and cultural and linguistic competence are not wellunderstood by most families. This lack of understanding also extends to many providers of health andmental health care and their respective practices and organizations. Concerted attention must be devotedto increasing awareness of the benefits of these practices, such as improved quality of care, better healthoutcomes, increased satisfaction with care, enhanced relations between the patient-provider, reduced riskof medical errors attributed to language/cultural barriers, and reduced racial, ethnic, and geographicdisparities. This area of focus suggests strategies for exchanging information and conducting socialmarketing initiatives that integrate these practices and increase awareness among families, youth, andproviders.
Innovative PracticesSome programs serving children and youth with special health care needs and their families are using anarray of innovative practices that integrate family-centered care and cultural and linguistic competence.However, many of these programs neither have the personnel nor the resources to (1) conduct researchefforts on the efficacy of their interventions and practices, (2) determine whether such interventions andpractices are replicable for different cultural groups and in different settings, or (3) publish anddisseminate their work. This area of focus provides concrete strategies for documenting innovativepractices, including isolating and defining the specific elements of family-centered care and cultural andlinguistic competent care that are effective. It also recommends broad distribution of such practices inmultiple formats and venues.
Accountability and OutcomesThere are Federal requirements, mandates, standards, and guidelines for both cultural competence andlinguistic competence (e.g., Title VI, Section 601, Civil Rights Act of 1964, Culturally and
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 12
Linguistically Appropriate Standards in Health Care (CLAS), Executive Order 13166, and MCHBStrategic Plan Goals and Performance Measures for States and Special Projects of Regional andNational Significance). Additionally, there are performance measure goals that specifically addressaspects of family-centered care in MCHB-funded programs and related systems of care. For thepurposes of this guide, accountability and outcomes in family-centered care and cultural and linguisticcompetence are limited to those as specified by these requirements. This area of focus providesstrategies to assess the extent to which values, policies, structures, and practices of family-centered careand cultural and linguistic competence are integrated within organizations and the six core componentsof a comprehensive system of care.
Suggested Steps for Using this Guide Establish a structure to guide the work
Convene a work group, committee, or task force with theresponsibility of exploring the integration of family-centeredcare and cultural and linguistic competence. This group canserve as the primary entity to plan, implement, and provideoversight in this process of exploration. The group shouldinclude representation from all levels of the organization,families, and other constituency groups.
Create a shared visionConvene a forum to explore and define the concepts of family-centered care and cultural and linguistic competence and theirvalue and relevance for the organization and the families andcommunities served. Forum participants should comprise keystakeholders including, but not limited to, staff, families, youth,community organizations in the service area, and otherinvested constituency groups.
Conduct capacity explorationThe work group should conduct a comprehensive review of thefive areas of focus of the guide to determine the feasibility andthe organization’s capacity to implement the strategies andactivities delineated in the guide. Ascertain the level of effort,resources, and partnerships needed for each strategy. Reachconsensus, and submit recommendations to policy makersand/or governing boards on priority areas of focus and specificstrategies and activities.
Develop and implement a plan of actionCreate a plan of action for identified areas of focus. Determinethe specific strategies/activities, partners, resources,timetables, and responsible parties, and establish benchmarksto monitor and assess progress.
Evaluate outcomesDevelop measures to assess the extent to which the processesdelineated in the plan achieved the desired outcomes.
Establish aStructure
Create aShared Vision
EvaluateOutcomes
Develop & Implementa Plan of Action
Conduct CapacityExploration
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 13
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lopm
ent f
or p
re-s
ervi
ce,
in-s
ervi
ce, a
nd c
ontin
uing
edu
catio
nac
tiviti
es a
nd c
ours
es.
Iden
tify
and
incl
ude
fam
ilies
and
you
thas
facu
lty, t
rain
ers,
and
faci
litat
ors
ined
ucat
iona
l act
iviti
es s
uch
as g
rand
roun
ds, w
orks
hops
, sem
inar
s, a
ndco
nfer
ence
s.
Pro
vide
in-s
ervi
ce tr
aini
ng a
ndco
ntin
uing
edu
catio
n to
pro
vide
rs,
inte
rdis
cipl
inar
y te
ams,
and
orga
niza
tions
on
inst
itutin
g po
licie
s,st
ruct
ures
, and
pra
ctic
es th
at a
re fa
mily
-ce
nter
ed a
nd c
ultu
rally
and
ling
uist
ical
lyco
mpe
tent
.
Con
duct
pro
fess
iona
l dev
elop
men
t and
in-s
ervi
ce tr
aini
ng w
ithin
fam
ilyor
gani
zatio
ns o
n th
e va
lues
, prin
cipl
es,
polic
ies,
and
pra
ctic
es o
f car
e th
at a
refa
mily
-cen
tere
d an
d cu
ltura
lly a
ndlin
guis
tical
ly c
ompe
tent
.
Pro
vide
orie
ntat
ion
trai
ning
, men
torin
g,an
d ot
her
supp
orts
for
all v
olun
teer
s to
ensu
re a
n un
ders
tand
ing
and
acce
ptan
ce o
f val
ues,
prin
cipl
es, a
ndpr
actic
es g
over
ning
cul
tura
l and
lingu
istic
com
pete
nce
and
fam
ily-
cent
ered
car
e.
U
nive
rsiti
es a
nd c
olle
ges
R
esea
rch
and
trai
ning
cent
ers
M
CH
B a
nd o
ther
Fed
eral
agen
cies
F
amily
and
you
thor
gani
zatio
ns
M
CH
B g
rant
ees
incl
udin
gna
tiona
l cen
ters
P
ublic
and
priv
ate
hosp
itals
F
amily
org
aniz
atio
ns
Y
outh
org
aniz
atio
ns
C
omm
unity
-bas
edor
gani
zatio
ns a
ndpr
ogra
ms
A
mer
ican
Aca
dem
y of
Ped
iatr
ics
Q
ualit
y im
prov
emen
tor
gani
zatio
ns/in
itiat
ives
conc
erne
d w
ith h
ealth
,m
enta
l hea
lth, a
nded
ucat
ion
E
thni
c-sp
ecifi
cor
gani
zatio
ns
S
tate
Titl
e V
pro
gram
s
P
rofe
ssio
nal h
ealth
,m
enta
l hea
lth, a
ndm
edic
al a
ssoc
iatio
ns
P
ublic
sch
ool s
yste
ms
C
ivic
and
soc
ial
asso
ciat
ions
N
atio
nal s
ocia
lor
gani
zatio
ns (
e.g.
,so
rorit
ies
and
frat
erni
ties)
H
ealth
equ
ity a
nd s
ocia
lju
stic
e or
gani
zatio
ns
F
eder
al, s
tate
, and
loca
lgo
vern
men
ts
F
ound
atio
ns
E
thni
c m
edia
P
rofe
ssio
nal h
ealth
,m
enta
l hea
lth, a
ndm
edic
al o
rgan
izat
ions
H
ealth
pla
ns
Q
ualit
y im
prov
emen
tor
gani
zatio
ns/in
itiat
ives
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 15
AR
EA
OF
FO
CU
SIn
form
atio
n E
xch
ang
e an
d S
oci
al M
arke
tin
g
Str
ateg
ies
and
Act
ivit
ies
Res
po
nsi
ble
En
titi
es a
nd
Ind
ivid
ual
sP
ote
nti
al P
artn
ers
Res
ou
rces
Pro
vide
info
rmat
ion
abou
t fam
ily-c
ente
red
care
and
cul
tura
l and
ling
uist
ic c
ompe
tenc
eto
fam
ilies
and
you
th th
at w
ill e
nabl
e th
em to
advo
cate
on
thei
r ow
n be
half
for
serv
ices
that
they
nee
d an
d pr
efer
(e.
g., i
nnov
ativ
ean
d pr
omis
ing
prac
tices
, evi
denc
ed-b
ased
prac
tices
, Titl
e V
I lan
guag
e ac
cess
prov
isio
ns, a
nd C
LAS
Sta
ndar
ds).
Con
vene
foru
ms
that
link
fam
ily-c
ente
red
care
and
cul
tura
l and
ling
uist
ic c
ompe
tenc
eto
suc
h ou
tcom
es a
s im
prov
ed q
ualit
y of
care
and
red
uctio
ns in
hea
lth d
ispa
ritie
s to
faci
litat
e th
e ex
chan
ge o
f inf
orm
atio
n am
ong
and
betw
een
fam
ilies
.
Dev
elop
mat
eria
ls a
nd r
esou
rces
for
soci
alm
arke
ting
that
info
rm p
rovi
ders
and
fam
ilies
abou
t the
ben
efits
of c
are
that
are
bot
hfa
mily
-cen
tere
d an
d cu
ltura
lly a
ndlin
guis
tical
ly c
ompe
tent
(e.
g., B
right
Fut
ures
,M
edic
al H
ome
Inde
x, to
olki
ts, c
onsu
mer
chec
klis
ts/b
roch
ures
, mul
timed
ia r
esou
rces
,an
d P
ublic
Ser
vice
Ann
ounc
emen
ts).
Tai
lor
soci
al m
arke
ting
cam
paig
ns to
the
cultu
ral a
nd li
ngui
stic
con
text
of f
amili
es,
cons
umer
s, a
nd c
omm
uniti
es. T
hese
cam
paig
ns s
houl
d:–
Eng
age
com
mun
ity m
embe
rs in
iden
tifyi
ngth
e ne
ed, p
urpo
se, a
nd d
esig
n of
the
appr
oach
;–
Pro
vide
info
rmat
ion
in m
ultip
le fo
rmat
s(e
.g.,
vide
os, C
Ds,
and
adv
ertis
emen
ts);
–U
se c
redi
ble
voic
es to
del
iver
hea
lth a
ndm
enta
l hea
lth m
essa
ges
(e.g
., cu
ltura
lbr
oker
s, p
rom
otor
as, a
nd c
omm
unity
lead
ers)
; and
–D
eliv
er in
form
atio
n in
a v
arie
ty o
f set
tings
(e.g
., he
alth
fairs
, ped
iatr
ic p
ract
ices
,sc
hool
-bas
ed c
linic
s, lo
cal m
erch
ants
, and
faith
or
spiri
tual
gat
herin
gs).
M
CH
B a
nd o
ther
Fed
eral
agen
cies
F
amily
and
you
thor
gani
zatio
ns
S
tate
Titl
e V
pro
gram
s
M
CH
B g
rant
ees
incl
udin
gna
tiona
l cen
ters
U
nive
rsiti
es a
nd c
olle
ges
P
rofe
ssio
nal h
ealth
,m
enta
l hea
lth, a
ndm
edic
al a
ssoc
iatio
ns
H
ealth
pla
ns
E
thni
c-ba
sed
advo
cacy
orga
niza
tions
F
aith
-bas
ed o
rgan
izat
ions
F
amily
org
aniz
atio
ns
C
omm
unity
-bas
edor
gani
zatio
ns a
ndpr
ogra
ms
Q
ualit
y im
prov
emen
tor
gani
zatio
ns/in
itiat
ives
Y
outh
org
aniz
atio
ns
A
mer
ican
Aca
dem
y of
Ped
iatr
ics
S
tate
Titl
e V
pro
gram
s
P
rofe
ssio
nal h
ealth
,m
enta
l hea
lth, a
ndm
edic
al a
ssoc
iatio
ns
C
ivic
and
soc
ial
asso
ciat
ions
In
form
al s
uppo
rt a
ndhe
lpin
g ne
twor
ks
N
atio
nal s
ocia
lor
gani
zatio
ns (
e.g.
,so
rorit
ies
and
frat
erni
ties)
H
ealth
equ
ity a
nd s
ocia
lju
stic
e or
gani
zatio
ns
P
ublic
sch
ool s
yste
ms
F
ound
atio
ns
E
thni
c m
edia
P
rofe
ssio
nal h
ealth
,m
enta
l hea
lth, a
ndm
edic
al o
rgan
izat
ions
Q
ualit
y im
prov
emen
tor
gani
zatio
ns/in
itiat
ives
F
aith
-bas
ed o
rgan
izat
ions
M
erch
ant a
nd b
usin
ess
asso
ciat
ions
F
eder
al, s
tate
, and
loca
lgo
vern
men
ts
C
able
pub
lic a
cces
ste
levi
sion
sta
tions
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 16
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EA
OF
FO
CU
SIn
no
vati
ve P
ract
ices
Str
ateg
ies
and
Act
ivit
ies
Res
po
nsi
ble
En
titi
es a
nd
Ind
ivid
ual
sP
ote
nti
al P
artn
ers
Res
ou
rces
Iden
tify:
(a)
info
rmat
ion
on s
yste
ms
deve
lopm
ent
and
inte
grat
ion
initi
ativ
es a
nd p
rogr
ams
that
hav
e po
licie
s th
at p
rom
ote,
impl
emen
t, an
d su
stai
n ca
re th
at is
fam
ily-c
ente
red
and
cultu
rally
and
lingu
istic
ally
com
pete
nt a
nd to
trac
kth
eir
impa
ct o
n qu
ality
of c
are.
(b)
spec
ific
elem
ents
rel
ated
to fa
mily
-ce
nter
ed c
are
and
cultu
ral a
nd li
ngui
stic
com
pete
nce
that
are
effe
ctiv
e in
addr
essi
ng d
ispa
ritie
s in
hea
lth a
ndm
enta
l hea
lth c
are
base
d on
soc
ial,
econ
omic
, cul
tura
l, lin
guis
tic, a
ndge
ogra
phic
bar
riers
.
(c)
orga
niza
tiona
l pol
icie
s th
at s
uppo
rtth
e em
ploy
men
t of f
amili
es a
nd y
outh
or
com
pens
ate
them
for
thei
r pa
rtic
ipat
ion
in p
rogr
am a
ctiv
ities
.
(d)
stra
tegi
es th
at a
dher
e to
the
valu
esan
d pr
actic
es o
f car
e th
at a
re fa
mily
-ce
nter
ed a
nd c
ultu
rally
and
ling
uist
ical
lyco
mpe
tent
, as
an in
terv
entio
n st
rate
gyfo
r sp
ecifi
c di
seas
es a
nd c
ondi
tions
(e.g
., di
abet
es, a
sthm
a, s
ickl
e ce
lldi
seas
e, a
nd p
hysi
cal,
emot
iona
l, an
dot
her
disa
bilit
ies)
and
that
use
com
mun
ity-b
ased
coa
litio
ns.
Th
e ab
ove
str
ateg
ies
and
act
ivit
ies
sho
uld
be
bro
adly
dis
sem
inat
ed in
mu
ltip
le f
orm
ats
and
ven
ues
.
R
esea
rch
inst
itute
s
H
RS
A/M
CH
B g
rant
ees
C
ente
rs o
f Exc
elle
nce
F
amily
org
aniz
atio
ns
U
nive
rsiti
es a
nd c
olle
ges
M
CH
B a
nd o
ther
Fed
eral
agen
cies
C
omm
unity
-bas
edor
gani
zatio
ns a
ndpr
ogra
ms
C
omm
unity
sys
tem
sde
velo
pmen
t and
inte
grat
ion
colla
bora
tive/
gove
rnan
ce b
odie
s
S
tate
Titl
e V
pro
gram
s
F
amily
org
aniz
atio
ns
Y
outh
org
aniz
atio
ns
P
edia
tric
pra
ctic
es
P
ublic
and
priv
ate
hosp
itals
P
rofe
ssio
nal h
ealth
,m
enta
l hea
lth, a
ndm
edic
al a
ssoc
iatio
ns
P
ublic
sch
ool s
yste
ms
C
omm
unity
hea
lth c
ente
rs
Q
ualit
y im
prov
emen
tor
gani
zatio
ns/in
itiat
ives
F
ound
atio
ns
C
omm
unity
-bas
ed a
ndci
vic
orga
niza
tions
Q
ualit
y im
prov
emen
tor
gani
zatio
ns/in
itiat
ives
F
eder
al, s
tate
, and
loca
lgo
vern
men
ts
S
tate
Titl
e V
pro
gram
s
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 17
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EA
OF
FO
CU
SA
cco
un
tab
ility
an
d O
utc
om
es
Str
ateg
ies
and
Act
ivit
ies
Res
po
nsi
ble
En
titi
es a
nd
Ind
ivid
ual
sP
ote
nti
al P
artn
ers
Res
ou
rces
Con
duct
a s
elf-
asse
ssm
ent t
o de
term
ine
the
exte
nt to
whi
ch th
e or
gani
zatio
n or
prog
ram
com
plie
s w
ith T
itle
VI o
f the
Civ
il R
ight
s A
ct o
f 196
4 (t
hat r
equi
res
prog
ram
s an
d ag
enci
es r
ecei
ving
Fed
eral
fina
ncia
l ass
ista
nce
to ta
kere
ason
able
ste
ps to
ens
ure
that
indi
vidu
als
with
lim
ited
Eng
lish
prof
icie
ncy
are
not d
iscr
imin
ated
aga
inst
beca
use
of n
atio
nal o
rigin
) an
d ot
her
man
date
s.
Rev
iew
org
aniz
atio
nal p
olic
ies,
stru
ctur
es, p
ract
ices
, and
ded
icat
edre
sour
ces
to im
plem
ent t
he C
LAS
Sta
ndar
ds e
ffect
ivel
y.
Est
ablis
h or
gani
zatio
nal p
roce
dure
s fo
rtr
acki
ng, m
onito
ring,
and
mea
surin
g th
eex
tent
to w
hich
fam
ily-c
ente
red
care
and
cultu
ral a
nd li
ngui
stic
com
pete
nce
are
inte
grat
ed in
to and
impa
ct th
e si
xco
mpo
nent
s of
a c
ompr
ehen
sive
sys
tem
of c
are:
1)M
edic
al h
ome
2)A
dequ
ate
insu
ranc
e3)
Ear
ly a
nd c
ontin
uous
scr
eeni
ng4)
Org
aniz
atio
n of
ser
vice
s5)
Par
tner
in d
ecis
ion
mak
ing
and
satis
fact
ion
with
ser
vice
s6)
Tra
nsiti
on to
adu
lt he
alth
car
e, w
ork,
and
inde
pend
ence
Dev
elop
pol
icy
and
prac
tice
stan
dard
sth
at in
tegr
ate
fam
ily-c
ente
red
care
,cu
ltura
l and
ling
uist
ic c
ompe
tenc
e, a
ndqu
ality
indi
cato
rs.
Li
cens
ing
and
accr
edita
tion
bodi
es fo
rhe
alth
and
men
tal h
ealth
care
and
soc
ial s
ervi
cepr
ofes
sion
als
and
orga
niza
tions
M
CH
B/D
ivis
ion
ofS
ervi
ces
for
Chi
ldre
n w
ithS
peci
al H
ealth
Nee
ds(D
SC
SH
N)
H
RS
A/M
CH
B g
rant
ees
S
tate
and
loca
l MC
Hpr
ogra
ms
P
ublic
and
priv
ate
hosp
itals
F
amily
org
aniz
atio
ns
H
ealth
, men
tal h
ealth
,an
d so
cial
ser
vice
prog
ram
s
R
egio
nal a
nd s
tate
Offi
ces
of M
inor
ity H
ealth
D
HH
S/O
ffice
for
Civ
ilR
ight
s
F
amily
org
aniz
atio
ns
Y
outh
org
aniz
atio
ns
C
omm
unity
-bas
edor
gani
zatio
ns a
ndpr
ogra
ms
A
mer
ican
Aca
dem
y of
Ped
iatr
ics
Q
ualit
y im
prov
emen
tor
gani
zatio
ns a
ndin
itiat
ives
E
thni
c-ba
sed
advo
cacy
orga
niza
tions
S
tate
Titl
e V
pro
gram
s
P
rofe
ssio
nal h
ealth
,m
enta
l hea
lth, a
ndm
edic
al a
ssoc
iatio
ns
N
atio
nal s
ocia
lor
gani
zatio
ns (
e.g.
,so
rorit
ies
and
frat
erni
ties)
H
ealth
equ
ity a
nd s
ocia
lju
stic
e or
gani
zatio
ns
F
eder
al, s
tate
, and
loca
lgo
vern
men
ts
P
rofe
ssio
nal h
ealth
,m
enta
l hea
lth, a
ndm
edic
al o
rgan
izat
ions
Q
ualit
y im
prov
emen
tor
gani
zatio
ns a
ndin
itiat
ives
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 18
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EA
OF
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CU
S__
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
___
Str
ateg
ies
and
Act
ivit
ies
Res
po
nsi
ble
En
titi
es a
nd
Ind
ivid
ual
sP
ote
nti
al P
artn
ers
Res
ou
rces
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 19
ReferencesArango, P., & McPherson, M. (2005). National review of family-centered care. Paper presented at themeeting of the Maternal and Child Health Bureau, Division of Services for Children with Special HealthCare Needs, Family-Centered Care and Cultural Competence, Washington, DC.
Bishop, K., Woll, J., & Arango, P. (n.d.). Family-centered care projects 1 and 2 (2002-2004).Algodones, NM: Algodones Associates.
Bishop, K., Woll, J., & Arango, P. (1993). Family/professional collaboration for children with specialhealth care needs and their families. Burlington, VT: University of Vermont, Department of SocialWork.
Cohen, A., Rivara, F., Marcuse, E., McPhillips, H., & Davis, R. (2005). Are language barriers associatedwith serious medical events in hospitalized pediatric patients? Pediatrics, 116(3), 575-579.
Cross, T., Bazron, B., Dennis, K., & Isaacs, M. (1989). Towards a culturally competent system of care(Vol. 1). Washington, DC: National Technical Assistance Center for Children’s Mental Health,Georgetown University Child Development Center, & NWICWA (1993).
Fina, D., Lopas, L., Stagnone, J., & Santucci, P. (1997). Parent participation in the postanesthesia careunit: Fourteen years of progress at one hospital. Journal of PeriAnesthesia Nursing, 12(3),152-162.
Goode, T. (2002). Promoting cultural diversity and cultural competency-self assessment checklist forpersonnel providing services and supports to children with disabilities & special health care needs.Washington, DC: National Center for Cultural Competence, Georgetown University Center for Childand Human Development.
Goode, T., & Jones, W. (2006). Definition of linguistic competence. Washington, DC: National Centerfor Cultural Competence, Georgetown University Center for Child and Human Development.
Ireys, H., Chernoff, R., DeVet, K., & Kim, Y. (2001). Maternal outcomes of a randomized controlledtrial of a community-based support program for families of children with chronic illness. Archives ofPediatrics & Adolescent Medicine, 155(7), 771-777.
La Roche, M. J., Koinis-Mitchell, D., Gualdron, L. (2006, January). A culturally competent asthmamanagement intervention: A randomized controlled pilot study. Annals of Allergy, Asthma &Immunology, 96(1), 80-85.
Lieu, T. A., Finkelstein, J. A., Lozano, P., Capra, A. M., Chi, F. W., Jensvold, N., et al. (2004, July).Cultural competence policies and other predictors of asthma care quality for Medicaid-insured children.Pediatrics, 114(1), 102-110.
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National Center for Family-Centered Care. (1989). Family-centered care for children with special healthcare needs. Bethesda, MD: Association for the Care of Children’s Health.
Singer, G., Marquis, J., Powers, L., Blanchard, L., Divenere, N., Santelli, B., et al. (1999). A multi-siteevaluation of parent to parent programs for parents of children with disabilities. Journal of EarlyIntervention, 22(3), 217-229.
Taylor, T., & Brown, M. (1997). Other guiding values and principles for community engagement.Washington, DC: Georgetown University Child Development Center, University Affiliated Program.
United Advocates for Children of California. Definition of family. (2005). Retrieved May 20, 2006,from http://www.uacc4families.org/aboutus/mission.cfm
U.S. Department of Health and Human Services, Health Resources and Services Administration,Maternal and Child Health Bureau. (2004). The National Survey of Children with Special Health CareNeeds Chartbook 2001. Rockville, Maryland: Author.
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AcknowledgmentsThis guide was developed by the National Center for Cultural Competence (NCCC) and is derived fromthe comments, concerns, and discussions generated from participants of a Family-Centered Care andCultural Competence meeting convened by MCHB. The NCCC thanks the meeting participants for theirinspiring, knowledgeable, insightful, and caring input.
National Meeting Participants:FacilitatorsSuganya SockalingamSenior ConsultantNational Center for Cultural Competence
Phyllis Landry-RatcliffExecutive DirectorFamily Voices of Louisiana, Inc.
Meeting AttendeesPolly ArangoAlgodones Associates
Jennifer CernochExecutive DirectorFamily Voices Network of Family-to-FamilyHealth Information CentersFamily Voices, Inc.
Michelle Drayton MartinExecutive DirectorToday’s Child Communications, Inc.
Tawara GoodeDirectorNational Center for Cultural Competence
Andrew HsiProfessor of PediatricsUniversity of New Mexico Health Sciences Center
Wendy JonesDirector, CYSHCN ProjectNational Center for Cultural Competence
Kathleen Kirk BishopDean and Professor of Social WorkDirector, MSW ProgramWheelock College
Alfonso Lopez-VasquezALVA Equity and Diversity ConsultantsDirector, Community PartnershipsAssistant Professor, School of EducationPacific University
Loraine LucinskiFamily-Centered Care ConsultantMaternal and Child Health ProgramDivision of Public HealthWisconsin Department of Health and FamilyServices
Rachel TallmanAssistant Executive DirectorFamily Voices Network of Family-to-FamilyHealth Information CentersFamily Voices, Inc.
Joseph TelfairAssociate ProfessorSchools of Public Health/MedicineMaternal and Child Health, PediatricsUniversity of Alabama at Birmingham
Trish ThomasTraining Technical Assistance/Network Development CoordinatorFamily Voices Network of Family-to-FamilyHealth Information CentersFamily Voices, Inc.
Conni WellsExecutive DirectorFlorida Institute for Family Involvement
Grace WilliamsFamily AdvisorParent’s Place of Maryland
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 22
Acknowledgments: National Meeting Participants Continued
Maternal and Child Health BureauDiana DenbobaPublic Health AnalystDivision of Services for Children with SpecialHealth NeedsMaternal and Child Health BureauHealth Resources and Services Administration
Merle McPhersonDirectorDivision of Services for Children with SpecialHealth NeedsMaternal and Child Health BureauHealth Resources and Services Administration
Bonnie StricklandChiefIntegrated Services BranchMaternal and Child Health BureauHealth Resources and Services Administration
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care was writtenby Tawara D. Goode and Wendy Jones. Additional contributions to the guide were provided by SuzanneBronheim, NCCC faculty and Hortense Duval, professional editor.
A Guide for Advancing Family-Centered and Culturally and Linguistically Competent Care
©2007 National Center for Cultural Competence—Georgetown University Center for Child and Human Development 23
Copyright InformationThe materials and content contained on the NationalCenter for Cultural Competence’s Web site arecopyrighted and are protected by GeorgetownUniversity’s copyright policies.
Permission is granted to use the material fornon-commercial purposes if: the material is not to be altered and proper credit is given to the authors and to the
National Center for Cultural Competence.
Permission is required if the material is to be: modified in any way used in broad distribution.
To request permission and for more information,contact cultural@georgetown.edu
For Additional Information Contact:National Center for Cultural CompetenceGeorgetown University Center for Child andHuman Development3300 Whitehaven Street, NW, Suite 3300Washington, DC 20007-1485Voice: (202) 687.5387 or (800) 788.2066TTY: (202) 687,5503Fax: (202) 687.8899E-Mail: cultural@georgetown.eduWeb Site: http://gucchd.georgetown.edu.ncc
About the National Center for Cultural CompetenceThe NCCC provides national leadership and contributes to the body of knowledge oncultural and linguistic competency within systems and organizations. Major emphasisis placed on translating evidence into policy and practice for programs and personnelconcerned with health and mental health care delivery, administration, education,and advocacy.
The NCCC uses four major approaches to fulfill its mission including (1) Web-basedtechnical assistance, (2) knowledge development and dissemination, (3) supporting a “community of learners,”and (4) collaboration and partnerships with diverse constituency groups. These approaches entail the provision oftraining, technical assistance, and consultation and are intended to facilitate networking, linkages, and informationexchange. The NCCC has particular expertise in developing instruments and conducting organizational self-assessment processes to advance cultural and linguistic competency.
The NCCC is a component of the Georgetown University Center for Child and Human Development (GUCCHD)and is housed within the Department of Pediatrics of the Georgetown University Medical Center. The NCCC isfunded and operates under the auspices of Cooperative Agreement #U40-MC-00145-12 and is supported in partby the Maternal and Child Health program (Title V, Social Security Act), Health Resources and ServicesAdministration, U.S. Department of Health and Human Services (DHHS).
Notice of NondiscriminationIn accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, and Section 504of the Rehabilitation Act of 1973, and implementing regulations promulgated under each of these federal statutes, Georgetown University doesnot discriminate in its programs, activities, or employment practices on the basis of race, color, national origin, sex, age, or disability. TheUniversity’s compliance program under these statutes and regulations is supervised by Rosemary Kilkenny, Special Assistant to the Presidentfor Affirmative Action Programs. Her office is located in Room G-10, Darnall Hall, and her telephone number is (202) 687-4798.
SUGGESTED CITATIONGoode, T., & Jones, W. (2006). A guide for advancing family-centered and culturally and linguisticallycompetent care. Washington, DC: National Center for Cultural Competence, Georgetown University Centerfor Child and Human Development.
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