a journey of culture change by george farrell. people get hurt people can make the difference

A Journey of Culture A Journey of Culture Change Change

By George FarrellBy George Farrell

PEOPLE GET HURT

PEOPLE CAN MAKE THE DIFFERENCE

Risk Assessmen

t

Safe Systems

Of Work

COSHH PUWER

Display Screen

EquipmentPPE

Manual Handling

MPS

Workplace

TransportHSG 65

PEOPLE

TO MAKE A FUNDAMENTAL SUSTAINABLE CHANGE IN ACCIDENT PERFORMANCE

ORGANISATIONS NEED TO UNDERSTAND THEIR PEOPLE AND INVOLVE THEM IN

THE IMPROVEMENT PROCESS !

Culture is a way of life of a group of people - the behaviors, beliefs,

values, and symbols that they accept, generally without thinking about them,

and that are passed along by communication and imitation from

one generation to the next

“Customs and Practices”

What is culture ???

It’s the way we do things here !!!!

The safe way or the unsafe way ??

Our hidden values and beliefs !!!!

This give rise to the Spice Girls Syndrome !

What we get is what we really really want !

PERHAPS MORE CONTROVERSIALLY

WHAT WE GET IS WHAT WE ARE PREPARED TO

ACCEPT !

9

Dealing with the whole iceberg

Attitudes

Beliefs

Values

Visible

Invisible

Behaviour

Thinking

Culture?

• Different VALUES and BELIEFS

• Different ATTITUDES

• Different BEHAVIOURS

• Different CULTURES

Values

Beliefs

INFLUENCE Behaviour

Consequences

Attitude INFLUENCE

Get the job done at all costs

Unsafe behaviour

Increased accident

potential

Getting the job done

Accidents happen to others are inevitable

Job gets done – no one gets hurt

Values

Believes

INFLUENCE Behaviour

Consequences

Attitude INFLUENCE

Safe behaviour reduced accident potential

Get the job done safely

Keeping people safe

All accidentsare preventable

ORGANISATIONS AND THEIR MANAGERS ARE RESPONSIBLE FOR THE

CHOSEN PATH!!!

Values

Believes

INFLUENCE BehaviourAttitude INFLUENCE

Get the job done safely

Get the job done at all costs

Be aware 80% of communication is non verbal

Managers talk about the things that are important to

them, people get meaning from this and make

decisions on how they carry out tasks !

Safely or Unsafely

WHEN IT COMES TO ACCIDENT

PERFORMANCE THEREFORE WE GET

DIFFERENT RESULTS !

Paper Federation Accident Data

0

10

20

30

40

50

60

70

80

90

100

1 5 9 13 17 21 25 29 33 37 41 45 49 53 57 61 65 69 73 77

Some basic beliefs• I do not go to work and expect to get hurt.• I do not believe that anybody should expect to

go to work and get hurt.• People get hurt

– Causes individual pain and suffering– Upset and heartache for the family

• Despite industry myth - nobody is invincible - the male macho image must be eliminated.

• Every single employee has an invaluable contribution to make.

Culture

Regulation Led

Management Led

People Led

Culture

20

MANAGEMENT ATTITUDE AND INFLUENCE

Critical to Success

21

Influence

A

t

t

i

t

u

d

e

Stars

Well Poisoners

Players

Walking

Dead

HighLow

Poor

Good

22

MANAGERS, AT ALL LEVELS, ARE CRITICAL !

23

Influence

A

t

t

i

t

u

d

e

Stars

Well Poisoners

HighLow

Poor

Good

ALL

MANAGERS

HAVE

INFLUENCE

24

Influence

A

t

t

i

t

u

d

e

Stars

Well Poisoners

HighLow

Poor

Good

ALL

EMPLOYEES

HAVE

INFLUENCE

25

Stars

GOOD ATTITUDE – HIGH INFLUENCE

Always wears PPE and encourages others to do the same

Play an active role in RA reviews and updating of SSOW

Always stop somebody who they see working unsafely

Never walks past an unsafe act

High perception and understanding of near misses

Recognises that they CAN make a difference

Believe that all accidents are preventable

26

WELL POISONERS

POOR ATTITUDE – HIGH INFLUENCE

27

WELL POISONERSOnly ensure rules are followed when it suits

Set a bad example in their own behaviour

Might say “You don’t do that your not safe, leave it to me

Turn a blind eye when it suits

Allow horseplay in the workplace

Encourage people to work unsafely when it suits

See RA & SSOW as a nuisance

Value getting the job done above everything

Believe that accidents are inevitable and the fault of the individual

Players

GOOD ATTITUDE – LOW INFLUENCE

Concerned about their own safety

Understand the importance of following SSOW

Always wear their PPE

Work in a safe manner most of the time

Ignore their mate who is working unsafely

Do not think that they can make a difference

Walking

Dead !

POOR ATTITUDE – LOW INFLUENCE

Do not think safety is important

Often do not wear PPE

Only work safely when being watched

Would not recognise a near miss

Thinks accidents are inevitable

Everybody has

a good attitude

Everybody has influence

A Galaxy

Of Stars

ONE OF THE KEYS TO THE “HOLY GRAIL”

FRONT LINE MANAGERS

OPERATING ON SHIFT

Engaging and gaining commitment from FLM is essential to

underpinning the desired culture – in the middle of the night THEY set

the standard !

DOING: The right things

DOING AND BEING SEEN: People aware of your influence and actions being directed at the right things

DOING AND BEING SEEN AND BEING BELIEVEDBEING BELIEVED: People feeling your leadership and actions directed at the right things and sensing that it really matters to you

Felt Leadership – What is it ?

LEARNING TO DRIVE• Unconscious incompetence

– We do not know what we cannot do

• Conscious incompetence– We know we cannot do it

• Conscious competence– We know we can do it and are aware

• Subconscious competence– We are on auto-pilot DANGER !!!!!!

What does it all mean ?

It means EVERYONE, working together, can make a

difference !

Please remember Safety is not about initiatives which run for a week or a month

IT’S A WAY OF LIFE !!

Culture is a way of life of a group of people - the behaviors, beliefs,

values, and symbols that they accept, generally without thinking about them,

and that are passed along by communication and imitation from

one generation to the next

“Customs and Practices”

What is culture ???

Some Keys to Success• Stable Environment• Good foundations

– Considered Risk Assessments – gap analysis carried out against regulations and guidance.

– Effective SSOW that people can and do follow.• Managers who display

– “Visible Demonstrated Leadership”• Value Safety Reps and support them fully• Involve everyone in the process• Understand people, talk openly and honestly

If this is a journey how far do you have to travel to know that you have achieved the ultimate destination of a totally safe environment ?