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A year IN REVIEW
www.askizzy.org.au
CONTENTS
1. Introduction
2. Who is using Ask Izzy? An Australia-wide snapshot
3. Deep dive: Housing
4. Personal impact
5. Major milestones
6. Media reach
7. State snapshots
8. Appendix
INTRODUCTION
www.askizzy.org.au
HOMELESSNESS IN AUSTRALIA
Sources: Australian Institute of Health and Welfare, Specialist Homelessness Services 2012-13; The University of Sydney, Homeless and Connected: Mobile phones and the Internet in the lives of homeless Australians, 2013
www.askizzy.org.au
Ask Izzy is a mobile website that helps people who are homeless or at risk of becoming homeless find the services they need, right now and nearby.
• Find food, shelter, health and other critical support services• Free, location-based and anonymous• Co-designed with people who have experienced homelessness and the services sector
www.askizzy.org.au
WHOLE OF COMMUNITY PARTNERSHIP - OVER 20 parTNers
Founding partners:
Major and contributing partners:
www.askizzy.org.au
WHO IS USING ASK IZZY?
ASK IZZY AT A GLANCE: AUSTRALIA-wide
272 805 SEARCHES
28%
17%
12%9%
4%
H O U SI N G FO O D E V E R Y D A Y T H I N G S
M O N E Y H E L P SU P P O R T & CO U SE L L I N G
PER
CEN
T O
F SE
AR
CH
ES
T O P F I V E S E A R C H E S
#1 search HOUSING
=Number of searches
www.askizzy.org.au
DEEp DIVE: HOUSING
18%
14%13%
7%6%
4%
2%1%
ES
CA
PIN
G F
AM
ILY
VIO
LE
NC
E
AB
OR
IGIN
AL
OR
TO
RR
ES
ST
RA
IT
ISL
AN
DE
R
ME
NT
AL
OR
EM
OT
ION
AL
D
IFF
ICU
LT
IES
HA
VE
PE
TS
HA
VE
A D
ISA
BIL
ITY
PA
RO
LE
D O
R R
EC
EN
TL
Y R
EL
EA
SE
D
SE
EK
ING
AS
YL
UM
VE
TE
RA
N
PER
CEN
T
OF
HO
USI
NG
SE
AR
CH
ES
*BASED ON PEOPLE WHO CHOSE TO IDENTIFY
W H O I S S E A R C H I N G ?
77 913 SEARCHES
12%
24%
33%
23%
6%
2%
< 18
18-26
27-39
40-54
55-64
65+
*BASED ON PEOPLE WHO CHOSE TO IDENTIFY
AGE
54%39%
7%
GENDER
FEMALE
MALE
NEITHER/BOTH/SOMETHING ELSE
www.askizzy.org.au
PERSONAL IMPACT
“The knowledge I picked up playing around with Ask Izzy for an hour probably took me about three years on the street to pick up.” – Danny
Real people, real impact
www.askizzy.org.au
“I wished for something like this when I was homeless.” – Lisa
“Ask Izzy is a saviour for people like me who become homeless.” - Vicky
Real people, real impact
www.askizzy.org.au
“When I heard that Telstra was providing unmetered mobile access to Ask Izzy … I was beyond thrilled. This simple act has removed one more barrier for people who find themselves doing it tough to get the help they need.” - Pete
Real people, real impact
www.askizzy.org.au
Real people, real impact
“It allows people to have some control and power over that decision … You’ve made the decision that you need to go to those services, not someone else assuming that for you.” – Clare
www.askizzy.org.au
MAJOR MILESTONES
LAUNCHED IN JANUARY 2016 BY PRIME MINISTER TURNBULL
READ MORE
www.askizzy.org.au
No data, no problem. Ask Izzy becomes free on Telstra network
READ MORE
www.askizzy.org.au
$500 000 from Google for Ask Izzy open data platform
READ MORE
www.askizzy.org.au
keepING people connected with phone charge cards
READ MORE
$174 134RAISED, 600+ donors
Gave $15 000
Supported FUNDRAISING
CAMPAIGN
READ MORE
12 282Mobile ph one
charge cards FUNDed 5000 charge cards
www.askizzy.org.au
aboriginal Communities project FUNDED BY VICTORIAN Government
Community-driven tech to boost access to Aboriginal health services
• Ask Izzy to be expanded with the
aim of improving Aboriginal and
Torres Strait Islanders’ access to
health and wellbeing services.
• Co-designed with Victorian
Aboriginal and Torres Strait
Islander communities
• Ensuring Ask Izzy is culturally safe
www.askizzy.org.au
MEDIA REACH
over 430 MEDIA stories, REACHING OVER 40 million people
www.askizzy.org.au
STATE SNAPSHOTS
ASK IZZY AT A GLANCE: VICTORIA
97 708SEARCHES
29%
21%
14%
8%4%
H O U S I N G FO O D E V E R Y D A Y T H I N G S
M O N E Y H E L P SU P P O R T & CO U SE L L I N G
PER
CEN
T
OF
SEA
RC
HES
T O P F I V E S E A R C H E S
#1 search HOUSING
=Number of searches
www.askizzy.org.au
ASK IZZY AT A GLANCE: NEW SOUTH WALES
85 814SEARCHES
32%
19%
12%9%
5%
H O U SI N G FO O D E V E R Y D A Y T H I N G S
M O N E Y H E L P SU P P O R T & CO U SE L L I N G
PER
CEN
T O
F SE
AR
CH
ES
T O P F I V E S E A R C H E S
#1 search HOUSING
=Number of searches
www.askizzy.org.au
31%
17%14% 13%
5%
H O U SI N G FO O D E V E R Y D A Y T H I N G S
M O N E Y H E L P SU P P O R T & CO U SE L L I N G
PE
RC
EN
T
OF
SEA
RC
HES
T O P F I V E S E A R C H E S
ASK IZZY AT A GLANCE: QUEENSLAND
43 720SEARCHES
#1 search HOUSING
=Number of searches
www.askizzy.org.au
ASK IZZY AT A GLANCE: ACT
3300SEARCHES
30%
18%
11%
5% 4%
H O U SI N G FO O D E V E R Y D A Y T H I N G S
M O N E Y H E L P SU P P O R T & CO U SE L L I N G
PER
CEN
T O
F SE
AR
CH
ES
T O P F I V E S E A R C H E S
#1 search HOUSING
=Number of searches
www.askizzy.org.au
ASK IZZY AT A GLANCE: WESTERN AUSTRALIA
21 625SEARCHES
28%
21%
14%10%
5%
H O U SI N G FO O D E V E R Y D A Y T H I N G S
M O N E Y H E L P SU P P O R T & CO U SE L L I N G
PER
CEN
T O
F SE
AR
CH
ES
T O P F I V E S E A R C H E S
#1 search HOUSING
=Number of searches
www.askizzy.org.au
ASK IZZY AT A GLANCE: SOUTH AUSTRALIA
12 439SEARCHES
32%
15%11% 9%
6%
H O U SI N G F O O D E V E R Y D A Y T H I N G S
M O N E Y H E L P SU P P O R T & CO U SE L L I N G
PER
CEN
T
OF
SEA
RC
HES
T O P F I V E S E A R C H E S
#1 search HOUSING
=Number of searches
www.askizzy.org.au
ASK IZZY AT A GLANCE: TASMANIA
5301SEARCHES
33%
17%13%
9%5%
H O U SI N G F O O D E V E R Y D A Y T H I N G S
M O N E Y H E L P SU P P O R T & CO U SE L L I N G
PER
CEN
T
OF
SEA
RC
HES
T O P F I V E S E A R C H E S
#1 search HOUSING
=Number of searches
www.askizzy.org.au
ASK IZZY AT A GLANCE: NORTHERN TERRITORY
2898SEARCHES
37%
15%
9%5% 5%
H O U SI N G F O O D E V E R Y D A Y T H I N G S
M O N E Y H E L P SU P P O R T & CO U SE L L I N G
PER
CEN
T
OF
SEA
RC
HES
T O P F I V E S E A R C H E S
#1 search HOUSING
=Number of searches
www.askizzy.org.au
APPENDIX
17%
10%
15%
18%
14%
12%
8%
4%
2%
0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20%
< 12
12-18
19-24
25-34
35-44
45-54
55-64
65-74
75 +
AG
E
AGE OF People accessi ng specialist homelessness
servi ces
Source: Australian Institute of Health and Welfare
www.askizzy.org.au
Homelessness in AUSTRALIA
FIND OUT MORE
askizzy@Infoxchange.org
www.infoxchange.org/ask-izzy
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