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About This PublicationThe Paper
This publication was printed on recycled paper made from post-consumer waste and bleached
without the use of chlorine. By not using virgin paper stock, the following was saved: 6 trees; 2,561 litres ofwater; 735 KWh of electricity (.9 months of electricity usedby the average home); 1.08 cu.metres of landfill space; andthe following was not generated: 232 kg of solid waste; 422kg of greenhouse gasses (1,213 kms travelled in the averagecar).
The Photographs
Cover: Concrete Chairs, produced by Bill Pechet,commissioned by the District in 1991. Photo by Colin Hibbard.
Page 2: Photos of Mayor and Council by Jon Pesochin.
Page 3: Detail of Memorial Gate, donated by Jean Ma in1996, designed and produced by the Parks Department.Photo by Colin Hibbard.
Page 4: Welcoming Figure, a gift to the District from theSquamish Nation in 2001, carved by Sequilem, (Stan JosephSr.) in celebration of K'aya'chtn, the Great Canoe Gathering,on July 29, 2001. Photo by Colin Hibbard.
Page 5: German Friendship Globe, donated by Mr. HaraldLincke and the German Community of Greater Vancouver in2004. Photo by Colin Hibbard.
Page 6: Copper Heron Wind Vane, donated by HermannItzinger and Joop Meuldyk in 2002. Photo by Colin Hibbard.
Page 7: Nurture, a granite sculpture donated by artist IanRowles in 2006. Photo by Carolyn Mortensen.
IndexMessage From the Mayor........................... 2
Councillors & Mission Statement............. 2
Mandate ........................................................... 3
Governance Principles................................. 4
Corporate Values ........................................... 5
Overview of Priorities .................................. 6
Social Sustainability ..................................... 8
Economic Sustainability ............................ 10
Environmental Sustainability ................... 12
Special Projects ............................................ 13
Governance Promoting Sustainability... 14
Reporting on Progress ................................16
Organizational Structure ........................... 17
A sustainable future for West Vancouver requires that we live,think and act in a manner that integrates social, economic andenvironmental interests and balances them over time.
This requires longer term planning, community engagement anddialogue, consensus about what we want the future to look likeand a willingness to consider and implement change to achievethat future.
CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER page 1
Mayor Pamela Goldsmith-Jones“West Vancouver’s Sustainable Future” is our plan to strengthen the long-termsocial, fiscal, and environmental integrity of our community. Council is making afundamental shift to a long-term sustainability framework in order to maintainand build on those community characteristics which make West Vancouver oneof the country’s most desirable places to live.
This shift requires that we challenge assumptions about the way we have donebusiness, that we understand the long-term financial impacts of decisions, andthat we explore new ways to partner with and engage other municipalities andgovernment agencies, the private sector, and community groups. A focusedapproach will be necessary as policy and operational plans are examined anewthrough the lens of sustainability.
The 2006 – 2008 Business Plan represents our first steps.
CouncillorsCouncillor
John Clark
Councillor
Rod Day
Councillor
Jean Ferguson
Councillor
Michael Smith
Councillor
Bill Soprovich
Councillor
Vivian Vaughan
Mission Statement
“We serve the residents of WestVancouver by providingexceptional services, facilities andopportunities for citizeninvolvement in order to provide aunique quality of life, a sense ofcommunity, and protect andenhance the environment for theenjoyment of all.”
Local Government MandateThe District of West Vancouver is responsible for governing the Municipalityunder the authority of the Local Government Act/Community Charter. TheDistrict operates under a Council/Manager system whereby the elected Councilprovides policy direction to staff involved in the provision of a wide variety ofservices.
One of three local governments on the North Shore, the District of WestVancouver covers 87.4 square kilometres, has a combined annual operatingbudget of $76 million and an annual capital budget averaging $26 million. TheDistrict employs 620 permanent employees providing services to approximately43,900 residents and 3,200 businesses.
Many of the District’s services are provided directly or indirectly throughpartnerships with boards such as the Police and Library Boards, other NorthShore municipalities and regional governments.
The District also collects taxes for a number of agencies that provide services toDistrict residents such as School District 45, Vancouver Coastal Health, GreaterVancouver Transit Authority and the Greater Vancouver Regional District.
CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER page 3
Governance PrinciplesWe are open, responsive and accountable. Our decision-making processes areintegrated, and accessible to those who wish to participate.
We recognize and value volunteerism and community involvement.
We value and protect West Vancouver’s natural environment for present andfuture generations.
We work hard to understand and deliver the range and quality of municipal services our residents and businesses expect.
We balance social, economic, and environmental goals so that the communitycontinues to thrive. We evaluate our decisions based on achieving that balance.
CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER page 5
Corporate ValuesWe work together as a team and strive to enable one another to contribute ourbest towards providing exceptional public service.
We are leaders, and are expected to be proactive, innovative, and creative in theway we solve problems and approach opportunities.
We respect one another, and recognize the unique role and contribution of eachmember of Council, staff and the community in making West Vancouver anexceptional place to live and work.
We are service-oriented, and look for the best way to understand and meetcommunity needs.
We are accountable and responsible, and consider the impact of our decisions inthe context of sustainability for the community and the Corporation.
We are honest and ethical. We keep our promises and admit our mistakes. Ourpersonal conduct ensures that the District of West Vancouver’s name is alwaysworthy of trust.
Overview of PrioritiesThe Corporate Business Plan sets out Council’s Mission Statement, GovernancePrinciples and Corporate Values. These are the standards we have set in service to the community.
The Plan identifies our long-term strategic issues and integrates them into our three-year priorities. With specific goals, action plans, accountabilities and timelines linked to the priorities, work plans and budgets, we can ensure that progress can and will be made on critical issues.
The plan outlines our focus for the next three years.
PrioritiesSocial Sustainability - Everything we do is intended to deliver a high quality oflife, and bring people together to create a strong and vibrant community.
Economic Sustainability - Ensure that the decisions we make are fiscallyresponsible and reflect the best short-term and long-term interests of thecommunity.
Environmental Sustainability - Ensure that we protect the integrity of our naturalenvironment, and work with natural systems when making policy and operationaldecisions.
Special Projects - Take an integrated approach to significant special projects.
Governance - Ensure that our laws, policies, and processes promote social, fiscaland environmental sustainability, and the strength of the community. Councilrelies on the active engagement of our citizens to achieve a sustainable future.
page 7 CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER
GOAL1 Community Centre
➤ Complete the new Community Centre with an operationalframework that encourages community partnerships andengagement
Commence constructionbased on approved scope andbudget
Complete construction withinbudget
Open facility with a newgovernance structure thatengages the community
GOAL2 Arts & Culture Strategy
➤ Continue to implement the Arts and Culture Strategy andintegrate the arts in community planning, including on Argyle and in Ambleside
Approve the Arts on ArgylePlan and prioritize thecomponents forimplementation
Complete conceptual andbusiness plans for approvedcomponents
Commence constructionfor approved fundedcomponents
GOAL3 Housing Dialogue & NeighbourhoodCharacter
➤ Ensure that varied housing forms are represented inredevelopment or new development, within OCP guidelines,including the possible legalization of secondary suites
Complete backgroundresearch on housing andpopulation trends
Commence a communitydialogue on housing form andcharacter
Make the appropriatechanges to plans, policiesand bylaws
GOAL4 Heritage Strategy
➤ Integrate the goals of the Heritage Strategy into communityplanning
Adopt the Heritage StrategicPlan and commenceimplementation on prioritizedcomponents
Create a Heritage Registry
Social Goals and Initiatives 2006 2007 2008
Social SustainabilityDeliver a high quality of life and bring people together to create a strong and vibrant community.
GOAL5 Social Services Review
➤ Review the North Shore Social Services study, and work tostrengthen community social support systems and ensure thatsocial issues are considered as an integral part of our long termplanning for community sustainability
Complete the review andreach consensus with theother North ShoreMunicipalities on necessarychanges to the servicedelivery model
Implement changes andappropriate fundingadjustments
GOAL 6 Literacy
➤ Implement the West Vancouver Memorial Library’s 2006-2010Strategic Plan
Develop newcommunications, publicrelations and promotionalplan
Reorganize collection andAdult and ReferenceDepartments. Enhance musiccollection. Complete newwebsite.
Introduce new technologysuch as radio frequencyidentification devices andenhanced self check-inservices
GOAL7 Kay Meek Centre
➤ Continue to develop the working relationships with SchoolDistrict 45 and the Kay Meek Centre for the Performing Arts
Implement new partneroversight committee
Social Goals and Initiatives 2006 2007 2008
page 9 CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER
Economic SustainabilityThe decisions we make are fiscally responsible and reflect the best short-term and long-term interests of the community.
GOAL1 Planning for Asset Management
➤ Make decisions on municipal property (Argyle waterfrontproperty acquisition, Wetmore site, Horseshoe Bay Fire Stationsite and appropriate properties that are not currently utilized) toensure that we realize the best value of our land assets in terms ofdesired use and return on investment
Make decisions on land useand ownership of Argyle,Wetmore and Horseshoe Bayproperties
Complete inventory and makedecisions on property that isnot currently utilized
GOAL2 Budget Development
➤ Develop a long-term capital and operating budget strategy byconducting a review of expenditures (Finance and AuditCommittee) and by designing a new approach to budgeting(Fiscal Sustainability Task Force)
Review and adoptappropriaterecommendations from theFiscal Sustainability TaskForce
Commence implementation ofappropriate short andmedium-termrecommendations from theFiscal Sustainability Task Force
GOAL3 Police Facility Requirements
➤ Complete a plan for the replacement/renewal of the PoliceStation, including possible public/private partnership
Identify possible sites,building requirements andpartnership opportunities
Identify timeline and short-term adjustments that may benecessary
Taking into considerationthe results of the NorthShore Policing Reviewadopt a buildingreplacement plan
GOAL4 Gleneagles Golf Clubhouse
➤ Renovate Gleneagles Golf Clubhouse to address operational goalswithin existing resources
Review options and reachconsensus on arenovation/replacement plan
Commence and completerenovation/construction
Economic Goals and Initiatives 2006 2007 2008
page 11 CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER
GOAL5 Financial Tools for Review
➤ Review Development Cost Charge (DCC) Bylaw, Endowment FundBylaw and Community Amenity Policy and implement changesthat reflect sustainability goals
Complete reviews Adopt and implementchanges
GOAL6 Shared Services
➤ Work with North Vancouver City and District to identify andimplement innovative ways to deliver services, including sharedservice opportunities
Implement shared internalaudit and legal services andcommence reviews ofpossible shared fire andpolice services
Implement changes arisingfrom shared fire servicesreview, complete sharedpolice services review andidentify other shared servicesopportunities
GOAL7 Community Services Partnerships
➤ Collaborate with non-profits, foundations and corporate partnersto identify opportunities for appropriate partnerships and explorealternative fundraising opportunities
Complete Sponsorship Policy Identify opportunities andpossible partners
Continue to identifyopportunities and possiblepartners
GOAL8 Economic Viability
➤ Participate with defined commercial areas (Park Royal,Ambleside, Dundarave, Caulfeild, Horseshoe Bay) to createeconomic diversity and expanded services
Complete AmblesideBusiness Area Renewal Planand commenceimplementation of streetimprovements
Work with private sectorpartners to identifyopportunities for new movietheatres and a hotel
Economic Goals and Initiatives 2006 2007 2008
Environmental SustainabilityProtect the integrity of our natural environment and work with natural systems when making policy and operational decisions.
GOAL1 Environmental Stewardship Strategy
➤ Implement and integrate our strategy and reporting
Implement strategy to bettermanage and protect streamcorridors
Strengthen workingrelationships with communitystewardship groups
GOAL2 Water Stewardship Strategy
➤ Implement the Water Stewardship Strategy including watermetering and the Eagle Lake Development Plan which are aimedat reducing water consumption in order to increase supply andcontrol the rising cost of water
Review the Eagle LakeDevelopment Plan andcommence construction ofthe Filtration Plant
Introduce water meter billingand education programs toencourage reduction in usage
Construct improvementsto the water deliverysystem to improve systemefficiency
GOAL3 Foreshore Strategy
➤ Implement the Foreshore Strategy to protect biodiversity and thebeachfront
Commence foreshoreprotection projects
Implement a ForeshoreRegulatory Scheme to bebetter control activity withinthe foreshore
GOAL4 Old Growth Forest Plan
➤ Complete the Old Growth Forest Plan to protect our magnificentnatural heritage
Complete the Old GrowthForest Plan
Working with the Society,commence implementation ofthe recommendationscontained in the Plan
Working with the Society,continue to implementrecommendationscontained in the Plan
Environmental Goals and Initiatives 2006 2007 2008
page 13
Special ProjectsTake an integrated approach to significant special projects.
GOAL1 Ambleside Area Plan
Complete an overall area plan for Ambleside including the followingcomponents:➤ A) Business Area Revitalization Plan➤ B) Arts in Ambleside Plan➤ C) Ambleside Park including possible partnerships for sports, con-
cession and special event facilities➤ D) Waterfront Plan that integrates the waterfront from 13th to
19th to the other Plans
Complete Ambleside MasterPlan
Determine project scope,community engagementprocess and issue Expressionof Interest for possiblerestaurant
Implement changes to zoningand other bylaws toencourage renewal consistentwith the approved AmblesideMaster Plan
Issue Request for Proposal,select partner and concludeagreement
Complete construction
GOAL2 Rodgers Creek Plan
➤ Work with British Pacific Properties to create a sustainable planfor the development of Rodgers Creek
Create a project teamincluding an appropriateadvisory group for the Plan
Complete a Plan that issupported by the communityand implement the necessarybylaw changes
Commenceimplementation of the new Plan
GOAL 3 Evelyn Drive
➤ Review plans for Evelyn Drive to achieve a well-integrated andinnovative renewed neighbourhood
Conclude Spaxman review,select option forconsideration and hold publichearing on OCP and ZoningBylaw amendments
Conclude Area Plan andcommence constructionbased on approvedDevelopment Permits
GOAL4 Transportation
➤ A) Complete a multi-modal Transportation Strategy for West Vancouver
Create a framework for theStrategy and engage possiblesupporters (i.e. TransLink,Ministry of Transportation
Complete the multi-modalTransportation Strategy
➤ B) Engage with the Provincial Government and TransLink on majortransportation projects affecting West Vancouver to encourageimplementable and affordable solutions.
Work with appropriatepartners to create a groupthat examines North Shoretransportation issues andaddresses Lions Gatebridgehead issues
Work with the partners tocommence implementation ofagreed upon transportationinitiatives
Special Projects Goals and Initiatives 2006 2007 2008
Governance Promoting SustainabilityOur laws, policies, and processes promote social, fiscal and environmental sustainability, and the strength of the community. Engage citizens to achieve a sustainable future.
GOAL1 Citizen Engagement
➤ Review Council Advisory Committee framework to better utilizethe significant role of citizen participation, to engage thecommunity, and to maximize the value of the financial resourcesinvested
Complete review, commenceimplementation of approvedchanges
Review implemented changesto ensure that goals are beingachieved
GOAL2 Council Decision Making
➤ A) Restructure Council meetings to become more efficient and toprovide better opportunities for broad policy discussions
Complete restructuringincluding use of Committee ofthe Whole, Town Hall Meetingsand focused workshops onstrategic issues
➤ B) Restructure Council agenda to distinguish between routinematters and those requiring policy debate
Complete review of potentialchanges and implementnecessary changes topolicies, bylaws andprocedures
GOAL3 Communications
➤ Improve our Communications Strategy to connect and informresidents better
Complete review of theDistrict’s public engagementpolicies and processes
Implement changes to theway the District informsresidents and engages them inissues
GOAL4 Improve Planning Processes
➤ Streamline minor development application processing and thequality/timeliness of information on development activity forCouncil and the community
Implement policy and bylawchanges to delegate minordevelopment permits to staffand introduce a newreporting tool
Governance Goals and Initiatives 2006 2007 2008
page 15
GOAL5 Squamish Nation Relationship
➤ Strengthen our relationship with the Squamish Nation byconcluding new long term Service and Taxation Agreement, and by exploring new ways to live and work together
Hold a Council to Councilmeeting, identify issues ofmutual interest and create aProtocol Agreement tostrengthen the workingrelationship
Complete and ratify the newService Agreement and workon supportable developmentand transportation plans forIR5
GOAL6 Emergency Planning
➤ Update District Plans so that we are prepared for a majoremergency
Upgrade the North ShoreEmergency Bylaw
Upgrade the emergency plansfor Engineering, Parks andCommunity Services
GOAL7 Design with Nature
➤ Update development policies and bylaws (blasting, soil placementand removal, slope treatment, retaining walls, tree removal) toensure that housing development respects the naturalenvironment wherever possible and supports communitysustainability goals
Through the ClovellyNeighbourhood Plan, identifypilot changes to our policiesand bylaws that may beapplicable to other areas ofthe District
In conjunction with theCommunity Dialogue onhousing choice and character,implement appropriatechanges to community-widebylaws and policies
GOAL8 Staff Team
➤ Position the District as an employer of choice by ensuring thatinternal programs and policies reflect an organization that canattract and retain the skills necessary to provide outstandingservice to the community
Review employee surveyresults and work withdepartments to implementdesired changes
Review and implementchanges to recruitment andtraining strategies
Review and implementchanges to retentionstrategies
Governance Goals and Initiatives 2006 2007 2008
CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER
Reporting on ProgressTwo fundamental elements of the District's business planning process are theintegration of the Plan and the measurement and reporting of progress. BusinessPlan goals and action steps are integrated into the District's annual budgets anddepartmental work plans. Reporting on progress including key activity indicatorsoccurs in the Quarterly Reports to Council and the community.
The following Quality of Life indicators were identified in the 2005 AnnualReport. Commencing with the 2006 Annual Report, the indicators will bereported on annually to assist the District in identifying progress towards oursustainability goals.
• Resident Satisfaction with Services andValue Received
• Service Costs and Taxation Levels• Crime Rate• Fire Responses by Service/Type• Fire Loss• Specific Bylaw Infractions• Business Registration• Traffic Accidents• Traffic Volumes• Road Condition• Solid Waste Volume and Diversion• Water Quality• Transit Usage• Education Levels, Participation and
Funding• Building Permits and New Development
Value
• Park Usage• Environmental Habitat Loss and
Restoration • Field Usage• Recreation Participation• Special Event Participation• Administration Overhead as % of
Municipal Costs• Library Circulation and Membership• Investment in Arts and Culture• Changes to Assessment Values• Investment in Capital Facilities and
Infrastructure• Income Levels and Distribution• Community Demographics and
Population Growth• Housing Types and Turnover/Availability• Key Health Indicators
Organizational Structure
DirectorHuman Resources
and Payroll
DirectorFire & Rescue
Services
DirectorEngineering &Transportation
DirectorPlanning, Lands
and Permits
DirectorFinancialServices
DirectorParks & Community
Services
DirectorAdministrative
Services
• Communications• Legislative Services• Legal Services• Bylaw Services• Economic Development• Aboriginal Relations
• Parks• Environment• Recreation• Arts & Culture• Social Services• Cemetery• Golf Courses
• Financial Planning• Budgets• Accounting• Purchasing• Risk Management • ITS
• Community Planning• Permits• Subdivision Approval• Land
• Engineering• Utilities• Transportation• Transit• Public Works
• Fire Prevention and Emergency Planning• Emergency Fire and Rescue Response
• Labour Relations• Recruitment• Health and Safety• Training• Payroll Services• Benefits Administration
Executive Assistantto Mayor & CAO
Council
West Vancouver Residents
Chief Administrative
Officer
Police Chief
Police Board
Directorof
Library Services
Library Board
CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER page 17
The Corporation of the District of West Vancouver750 - 17th Street, West Vancouver
British Columbia, Canada, V7V 3T3
Tel: 604-925-7000 Fax: 604-925-7006
www.westvancouver.ca
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