abp conference slides 15nov15
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Applying Neuroscience to Performance and Change
Evidence that learning about neuroscience increases engagement and performance
ABP ConferenceNovember 27, 2015
Mike Pounsford Hilary Scarlett
Purpose of this session
1. Why we conducted research
2. Some content from the masterclass
3. The findings
I understand the impact of change on our brains
Strongly disagree
Disagree Neither agree nor disagree
Agree Strongly agree
Participants
Scarlett Associates
The full day…
1. Introduction to Neuroscience
2. Neuroplasticity
3. Why our brains don’t like organisational change
4. Performance
5. The social brain
6. Staying calm under pressure
7. Planning tool
8. Hints and tips on getting the best out of your brain
What is neuroscience?
Neuroscience: study of the nervous system including the brain
Lots of applications: performance, communication, storytelling and influence, change management, emotional regulation, empathy and staying power, memory, ability to focus and perform, insight: ‘aha’ moments, decision-making, expectation and perception, resilience, learning and development, cross-cultural working, leadership behaviour, goal-setting, motivation, employee engagement…
Scarlett Associates
What are you most proud of having achieved in the
last 6 months?
What are you most proud of having achieved in the
last 6 months?
Connecting
Neuroplasticity
Neuroplasticity: how we learn
9
Play Robert Winston video
The fundamental organising principle of the brain…
…minimise threat/ maximise reward
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Our brains like to predict…
I cnduo't bvleiee taht I culod aulaclty uesdtannrd waht I was rdnaieg. Unisg the icndeblire pweor of the hmuan mnid, aocdcrnig to rseecrah at Cmabrigde Uinervtisy, it dseno't mttaer in waht oderr the lterets in a wrod are, the olny irpoamtnt tihng is taht the frsit and lsat ltteer be in the rhgit pclae.
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Threat vs reward
• Faster acting• Stronger• Lasts longer• Adrenalin and
cortisol up• Dopamine down
• Slower to act • Milder• Shorter• Dopamine up
Away
Threat
Toward
Reward
Scarlett Associates
Illustration of discussion
1. What are the uncertainties you face?
2. How do they affect you?
3. How do you affect others?
4. What’s your biggest leadership challenge (e.g. forthcoming work, difficult relationships, leading through challenging change)?
Neuroscience of leadershipScarlett Associates
Exercise – what’s the word?
psgycholoy
nneerociecus
eggeamennt
nbiar = brain
Moments of insight create dopamine and dopamine, in the right balance, is rewarding to the brain
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Breaking the negative cycle anxiety creates – what can we do?
Laughter
Novelty
Give praise and recognition
Remind people of past achievements
Set short-term goals that people can achieve
(generates dopamine)
Provide information – information is rewarding to the brain
Enable people to reach their own insights
Emotional regulation eg ‘labelling’emotions
Practise ‘mindfulness’ – switch off the narrative
Scarlett Associates
• SPACES - intrinsic motivators
17
SPACES - motivation
Self-esteem
Purpose
Autonomy
Certainty
Equity
Social Connection
• Distracted• Anxious• Think less clearly• Reduced memory• Poorer performance• Weakened immune
system• Cortisol/stress
• Positive• More focused• Willing to
collaborate• Innovative• Creative• Willing to get
involved• Increased resilience
Away
Threat
Toward
Reward
©Hilary Scarlett
Scarlett Associates
Self-esteem
18
Purpose
19
Autonomy
20
Certainty
21
Equity
Frans de Waal: TED Talk
Social Connection
23
Social rejection lowers our IQ – by how much?
According to various research studies conducted by Baumeister at al:
A. 6-8%
B. 10-12%
C. 13-25%
D. 30-45%
24
25
SPACES
Self-esteem
Purpose
Autonomy
Certainty
Equity
Social Connection
• Distracted• Anxious• Think less clearly• Reduced memory• Poorer performance• Weakened immune
system• Cortisol/stress
• Positive• More focused• Willing to
collaborate• Innovative• Creative• Willing to get
involved• Increased resilience
Away
Threat
Toward
Reward
Scarlett Associates
©Hilary Scarlett
1. Did they learn anything on the day?
2. Did they apply this learning?
3. Did this make any difference to the engagement of their teams?
4. Did this help the performance of the business?
Can learning about neuroscience make a real difference?
Before the workshop (Orbit Housing)
Strongly disagree
Strongly agreeScarlett Associates
Level 1: Learning during the first workshop (Orbit Housing)
Strongly disagree
Strongly agreeScarlett Associates
Positive changes across 3 organisations using questionnaires immediately before and after the workshop
Learning about neuroscience appeared to increase confidence to lead change and to help people focus
Question A B C Swingaverage
I understand the impact of change on our brains 1.4 1.5* 1.25 1.38I understand the impact of the threat response on our brains ability to focusat work
1.8* 0.85 1.45 1.37
I understand the impact of choice on the brain 1.5 1.5* 0.95 1.32I understand what distracts the brain at work 1.5 0.8 1.2 1.17I know how to organize my day to get the best out of my brain 1.2 0.65 1.65* 1.17I understand the impact of being excluded at work on our brains’ ability tofocus at work
1.2 1.2 0.7 1.03
I know how to help others to focus at work 0.8 0.95 1.25 1.00If leaders understand Neuroscience it will help them to be better leaders 1.3 0.60 0.90 0.93
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Level 2: Self reporting 6 – 8 weeks later showed how key aspects of the learning were used to help implement changes
Learningtheme %ofparticipants
Applications
1. SCARF 52 • Merger plan: align through common goals andtest principles against SCARF
• Team productivity: autonomy and status• Reorganization roadshows: designed around
SCARF• Coaching: use SCARF to train coaches and
structure discussions• Strategic planning (using SCARF)• Communication planning about restructure
(using SCARF)• Team building and development x 4 (both
personal reflection/behaviour; “brain friendly”meetings and SCARF)
• Email communication monitored for threat vs.reward
• Performance reviews (using personal insightsand reflection, SCARF)
• Self-coaching using SCARF
2. Mindfulness 343. In vs. out groups 284. Celebrate
achievements24
5. Personal space andreflection time
24
6. Threat/reward 217. Re-prioritization of
personal time17
8. Meeting design 149. Dopamine 710. Connect with
beneficiaries3
Scarlett Associates
Level 3: All participants – “upwards feedback”. (Reversed for negative statements – higher mean = more positive)
Level 3: All participants – “upwards feedback”. (Reversed for negative statements – higher mean = more positive)
}5%+
Scarlett Associates
Individual change – feedback before and after based on team responses to “upwards feedback”
Scarlett Associates
Team members confirm impact of leaders’ intentions
Leader What they aimed to achieve
How perceptions changed amongst team members
Regional manager
• Built status by getting people to talk more about their proudest moments
• Helped them analyze their issues
• Built relatedness by making more of an effort to get to know people
Makes me feel a valued member of the team•73% agree before•92% agree 6 months laterIs interested in learning and development for the team•40% agree before•92% agree 6 months laterTakes a interest in me•33% before•83% after
Scarlett Associates
Level 4: Harder to extract solid performance data, but one pair convinced that they generated 70% improvements in cost performance as a result of applying the learning
Scarlett Associates
Neuroscience for Organizational Change available for pre-order now
20% discount for ABP conference delegates until 31 December via Kogan Page website with discount code HRNOCF
Scarlett Associates
Questions?
Thank you!
Continue the conversation: Linkedin group: Neuroscience of Change and Communication
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