access.general.intro.npcm.1.2014

Nice People Collect More™PREPARED ESPEC IALLY FOR BARCLAYCARD US

JANUARY 7 , 2014

CFPB,FTC,PRIVACY ACT,FCRA,DODD-FRANK,GRAGHM-LEACH-BLILEY,THE PATRIOT ACT, PCI COMPLIANCE, FISMA, SSAE16 COMPLAINCE, NATIONAL LICENSING.

What is Nice People Collect More™?

Total compliance to protect your reputation

Enhanced collection strategies to improve customer/debtor

experience

Daily analytics to better manage your business

Higher recoveries over time without risking your reputation

Total ComplianceNo-complaint philosophy

Constant training, recording and monitoring

No dollar collected is worth a law suit

We ACT - Audit, Counsel, Train & enforce

Government level system security (FISMA compliant)

Enhanced Customer ExperienceWe listen to your customer and help them resolve the debt

Patented Virtual Agent = self-resolution

We educate your customer through

http://www.whycreditmatters.net

We create a win-win, end to end, solution between the client and

their customer

Daily Analytics Over 45 separate databases are utilized daily to enhance our results

Every account, regardless of balance, has a defined strategy workflow and audit procedure

Daily client goals are shared with every employee and updated every hour

totalACCESS™ Web Portal = Total Client Accessibility 24/7/365

Higher Recoveries Over TimeWe don’t scare your customer away

When the customer calls – it’s a special occasion

We help the customer find solutions

The term “dunning” does not exist here, we help “customers”

to solve problems.

Our approach yields more results over time without lawsuits, complaints or bad publicity.

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Aggressive Approach Access Approach Final Results

Other ConsiderationsNationally Licensed and Bonded

Custom Designed BPO and Third Party Solutions

Established in 1999

Over 400 clients Nationwide

Financially Strong and Certified

Diversity (WBE) owned

Senior Management Team with over 100 years of

collections expertise in every industry.

We feel our collection model is the right model for today.May we have a chance to prove ourselves to you?