accomplishments report · to recruit and hire top faculty & staff, we need a recruiting system...
Post on 11-Aug-2020
1 Views
Preview:
TRANSCRIPT
2018 Office of Information TechnologyAccomplishments Report
Office of Information TechnologyUNIVERSITY OF COLORADO BOULDER
Academic
UNIFIED STUDENT EXPERIENCE /BUFF PORTAL BETA LAUNCHED
OITispartneringwithstudentsandcampusofficesto
design and build Buff Portal - CU Boulder’s new student portal
in support of the UnifiedStudentExperience(USE)project. An
early portal prototype was launched to a diverse group of 100
studentstoevaluateusability.Studentsweregivenspecifictasks
to complete within the new portal using their mobile device. As
onestudentnoted,“MyfeedbackhasbeenvaluedandI’veseen
thechangesIhavesuggestedinactionasIcontinuetoworkwith
it.” We found that 87% of students rated the portal as easy to use
andintuitive.Feedbackaboutusability,bugs,preferences,etc.has
been captured for future inclusion into the overall design. Overall,
feedbackhasbeenverypositiveandclearlyindicatedthatBuff
Portal is on the right path.
My feedback has been valued and I’ve seen the changes I have suggested in action as I continue to work with it.- Buff Portal student user
USE/Buff Portal with easy to use responsive design
2018 OITAccomplishments Report
Academic
SUPPORTING UEAC ANDCAMPUS ADVISING UNITS
StudentSuccessisatoppriorityforourcampus.
MyCUHub, a centralized, campus-wide, student engagement
system, continued to support student success this year by
expandingitsuserbasetoover20businessunitsandaddingnew
functionalitytothecoresetofadvisingbasedutilities.Studentcard
swipesarenowtrackedinMyCUHubforevents,trainings,and
tutoring centers. Faculty can now submit course early alerts via
a web-based form which enables advising staff to provide timely,
targeted messaging and resources to their students.
WiththelaunchofthenewUniversityExploration&Advising
Center(UEAC),therewasanopportunityforOITtofurtherexplore
the unique needs of the students they are serving so they can
targettheiradvisingmoreeffectively.OITprovidedUEACwith
qualitativedatathathelpedthemmakeeducateddecisionsonhow
to support their students.
Office of Information Technology
UEAC located in Center for Academic Success andEngagement (CASE), Suite E291
Schools, Colleges & Business UnitsUsing MyCUHub
Academic
2018 OITAccomplishments Report
THE ADOPTION OF CANVAS
Infall2017,Canvaswasselectedtobeourcampus’s
LearningManagementSystem(LMS).Tohelpeasethetransition
fromDesire2Learn(D2L),OIThosted80trainingsessions(72in
person,8online).Thetypesoftrainingincluded:Teachingwith
Canvas,UsingCanvastoMaximizeStudentEngagementand
Collaboration,CanvasShowcase,CanvasMigrationSupport,
Grading in Canvas, Quizzes in Canvas.
Fall 2018: 82% of courses are on Canvas (2,614 courses) and 18% (575 courses) are on D2L
Inadditiontotraining,OITcompletedanumberofenhancements:
• ThestudentidentifierusedinCanvaswaschangedfromthe
UniqueUniversalIdentifier(UUID)totheStudentID(SID).
• When a student or auditor drops from a Canvas course, they
arenowmarkedas“inactive”insteadofbeingremovedfrom
the course completely.
• AsimplifiedTurnitinintegration,thatsetsupplagiarismdetection
for assignments, has been enabled.
• Course creation process was improved. Instructors no longer
have to contact OIT and wait for up to two-business days to get
their course shells. If they have a basic course, the course is
made available for them immediately.
• The Web Grading integration launched in May. It allows
instructorstoexportfinalgradesfromCanvasinareadyto
upload format to the Registrar’s web grading system. An even
better version will be available in December.
ONLINE VISION (MS-EE)
Thisspring,OITpartneredwiththeCollegeofEngineering
andAppliedScience,OfficeofStrategicInitiatives(OSI),and
UniversityInformationSystems(UIS)tohelpdeliveraMOOC
based online, asynchronous, on-demand graduate degree. By
building strategic partnerships, organizing resources, gathering
requirements,andunderstandinganddefiningthestudent
experience,theteambuiltahighlyflexibleandon-demand
coursestructure,empoweringfuturestudentstotakecontrolof
theiracademicexperience.TheMasterofScienceinElectrical
Engineering(MS-EE) full curriculum should roll out across
AcademicYear2019-20.
The MS-EE is not only revolutionary in terms of curriculum, but will also lead other universities in terms of the student experience. The technology that OIT is developing will have a powerful impact on future online projects and, eventually, the residential campus experience. Ultimately, OIT has been a fearless proponent for change in higher education.- William Kuskin, Vice Provost and Associate Vice Chancellor for Strategic Initiatives
Academic
Office of Information Technology
Academic
2018 OITAccomplishments Report
CU Boulder Classroom Capture service expanded and available at no cost
CLASSROOM CAPTURE GRANTTO SUPPORT FACULTY
Facultyasked,OITlistened.CUBoulder’sClassroom
Capture servicehasexpanded.Duringthefall2018andspring
2019semesters,allcoursesandeducation-basedeventsthat
support the academic mission of the university are now eligible
for Classroom Capture at no cost. Previously, Classroom Capture
was available only as a common-good service to classes with a
coursecode.Thispilotexpandsbeyondjustcoursesandwillfund
Classroom Capture for education-based content that supports the
academic and teaching mission of the university.
REMOTE VISUALIZATION
Toenableresearcherstoworkremotely,EnginFrame
providesthatability.CoupledwiththeproprietaryDesktopCloud
Visualization(DCV)VNCserver,EnginFramesupportstheuseof
commonvisualizationapplicationsinatypicaldesktopenvironment
using only a modern web browser.
Research
Office of Information Technology
JUPYTERHUB
Another web service researchers utilize is Jupyterhub, a
notebookinterfacetocomputationalresources,allowingusersto
create and share documents that contain live code, equations,
visualizations,andexplanatorytext.
SUPERCOMPUTER IMPROVEMENTS
Over the past year, several improvements were made to
to the RMACCSummitsupercomputer,including:
• New,facultycontributed,nodesfeaturingIntelSkylake
processors.
• SupportforXSEDE accounts, which provides access to
regional and other non-CU researchers.
RMACCSummitremainsapopularandsuccessfulHPC
deploymentwithover90%averageutilization.
Administrative
2018 OITAccomplishments Report
Utilizing Amazon Web Services to deliver public cloudservices to the CU Boulder campus
CLOUD SERVICES TOIMPROVE EFFICIENCY
WorkingwiththeOfficeofDataAnalytics(ODA),OIThelped
deliveracloudsolutionthroughAmazonWebService(AWS).
ODA is now able to deliver predictive analytics at a much faster
rate so that researchers can better determine appropriate funding
in a more timely manner. While ODA focused on developing the
solution,OITworkedontheinfrastructure,procurement,andIT
security.Thiswasjustthestartofourpubliccloudserviceofferings.
Moretocomeinthefutureasweworktofulfillthecampus cloud
strategy.
Administrative
Office of Information Technology
CONTINUED INVESTMENT INDEDICATED DESKTOP SUPPORT
As a campus standard and common good service,
DedicatedDesktopSupport(DDS)providesproactiveandreactive
technical support for computers, tablets, and mobile devices. By
providingDDSasanenterpriseservice,OITenablesdepartments
the time to focus on their academic priorities instead of computer
support.Withinthepastyear,DDSresolved14,814incidentsand
requestswitha97%satisfactionrate.
Incidents and Requests Resolved
Customer Satisfaction Rate on Cases Worked by DDS
14,814
Administrative
2018 OITAccomplishments Report
NETWORK UPGRADES --WIRED/WIRELESS
Despite undergoing continuous improvements and
upgradesovertheyears,thedemandfornetworkconnectivity
continuestogrow.Overthepastyear,significantinvestmentswere
made to upgradethecampusnetwork to meet the ongoing needs
of our campus.
UpgradingtheNetwork:
• Thecampusbackbone,whichcarriesdatabetweenthecore
routers,wasupgradedfrom40Gigabitspersecond(Gbps)to
100 Gbps.
• Distributionuplinks,whichcarrydatafromthecoreroutersto
distributionrouters,wereupgradedto40Gbpsfrom10Gbps.
• From the distribution routers, data is transported to individual
buildingsacrosscampus.Theselinkswereupgradedfrom1
Gbps to 10 Gbps.
• Thecampus’linktotheInternetwasupgradedfrom30Gbpsto
70Gbpsandwillbeupgradedto90Gbpsinthenearfuture.
UpgradingtheNetworkEquipment:
• Residencehallswitcheswerereconfigured,updatedand
consolidated.
• Allresidencehalls,withtheexceptionoffamilyhousing
buildings which have unique requirements, received new Wi-Fi
access points.
• Wi-Fiaccesspointsinkeylargelectureroomswereupgraded.
• Eightcompletebuildingupgradeswerecompleted.
Campus backbone was upgraded from 40 Gigabits per second (Gbps) to 100 Gbps
Administrative
Office of Information Technology
Torecruitandhiretopfaculty&staff,weneedarecruiting
systemthatisefficientandintuitivewhilemeetingBoulder’stalent
acquisition needs. The former Taleo recruiting system was outdated
and cumbersome so OIT teamed up with Human Resources
(HR),UniversityInformationSystems(UIS)andStrategicRelations
andCommunications(SRC)tointegrateasystemthatnotonly
improvedtheexperienceforcandidates,butgreatlyenhancedthe
workflowforrecruitersandhiringmanagers.ThenewApplicant
TrackingSystemAvaturewasrolledouttostaffinMay2018and
tofacultyinAugust2018.Thisnewsystemreducedthepaper
burden and consolidated many Human Resources business
processes. By having a centralized portal that is easy-to-use, CU
Boulder employees have more time to dedicate to other important
tasksandpotentialcandidateshaveabetterfirstimpressionofCU
Boulder.
NEW RECRUITING SYSTEM
Employees tour Heritage Center as part of NEW-X program
Administrative
2018 OITAccomplishments Report
In2015,CUPresidentBruceBensontaskedourcampus
community to improve data held in Advance, our fundraising
system,andthenlinkthatdatainaconstituentrelationship
management(CRM)dataplatform.Beforeasolutioncouldbe
developed, the issue needed to be fully understood. CU Boulder
Advancement(CUBA),CentralAdvancementandtheUniversity
of Colorado Foundation engaged OIT’s Business Analysis and
SolutionsArchitecture(BASA)teamtohelpassurethatthefuture
technology would meet their evolving data needs.
Overthepastyear,theBASAteamworkedtounderstand
the state of the current processes. From there, they mapped
40criticalbusinessprocesses,identifiedwaystechnology
canincreaseefficiencies&reducetheburdenonemployees,
and provided recommendations. Through these processes,
partnerships across the fundraising system are forming and silos
arebreakingdowntotransformthewaywedodonormanagement
across CU Boulder and the system.BASA reduced employee burden using technology solutions for business processes
IMPROVING ADVANCEMENT
40 Critical business processes mapped and identified to increase efficiency
top related