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Accountability Measures
Western Cooperative for Educational Telecommunications
Annual MeetingDenver, ColoradoNovember 2002
November 8, 2002 WCET – Accountability Measures
Presenters(alpha order)
Kate Carey, Ohio Learning Network
Patricia Cuocco, California State University - Office of the Chancellor
Karen Paulson, National Center for Higher Education Management Systems
Overview of Accountability
Karen Paulson
National Center for Higher Education
Management Systems (NCHEMS)
November 8, 2002 WCET – Accountability Measures
Accountability is
“Demonstrating results in order to justify funding.”
“The systematic collection of input, process, and outcome data, as well as the use of these data, to make decisions about the effectiveness of schools, districts, or states.”
November 8, 2002 WCET – Accountability Measures
In the Past, Accountability Was
Externally Imposed
Resulted in a “Compliance Mentality”
Has Evolved in the Past 10 Years
November 8, 2002 WCET – Accountability Measures
Now Accountability Is
Diagnostic for Internal Purposes
Takes Into Account Multiple Stakeholders
Shared with External Constituencies
November 8, 2002 WCET – Accountability Measures
Types of Accountability
LegalFiscalProgrammaticNegotiatedDiscretionaryAnticipatory
From “Public Accountability and Higher Education: Soul Mates or Strange Bedfellows?” by Stephen Daigle and Patricia Cuocco, Vol. 2002, Issue 9, Educause Center for Applied Research Bulletin.
November 8, 2002 WCET – Accountability Measures
Three Aspects to Consider
Is the technology capacity appropriate to the purposes?– Digital Plan
Are the users satisfied with the technology infrastructure and the associated services?
What results are there to show?– Student Learning Outcome Assessment
November 8, 2002 WCET – Accountability Measures
A New Organization A New Assessment
OLN History – 3 year old state-funded E-Learning consortium
Offers grants, training, online catalog, communities
Assessed by NCHEMS in a two-part process
November 8, 2002 WCET – Accountability Measures
OLN Mission
…significantly expands access to Ohioan’s learning opportunities by linking them to education content to meet their needs. …assists colleges and universities in their capacity and effectiveness to use technology in instruction and research by supporting leading edge activities. …helps Ohio thrive in a work market by facilitate partnerships and collaborations among higher educational institutions, schools, business and industry and local communities.
November 8, 2002 WCET – Accountability Measures
OLN GOALS
Statewide technology infrastructure – advocate for policies and funding
Leadership in philosophies, tech, programs and tools
DL opportunities for continuous learning in knowledge economy
November 8, 2002 WCET – Accountability Measures
NCHEMS Traditional Assessment
Web-Survey
Interviews– Phone– In Person
Documents review
November 8, 2002 WCET – Accountability Measures
A New Review
NCHEMS staff attended OLN annual conference
Futures Panel created– Bruce Chaloux, SREB-Electronic Campus– Darcy Hardy, Telecampus– Jack Wilson, Umass Online– Holly Zanville, OregonONE
November 8, 2002 WCET – Accountability Measures
Futures Meeting
July – Futures Panel, Assessment Committee, Gov Bd Exec, Director, Asst Director
White Paper – set context
Overview of other state’s activity
Focused conversation
November 8, 2002 WCET – Accountability Measures
Town Meeting - Who
By Invitation– Organization
• Organization constituents
– Higher Ed community– Legislators– Governor’s Office– Regents – Business and Industry
November 8, 2002 WCET – Accountability Measures
Town Meeting - How
Small, but Influential Audience
Set Context for Discussions– Other states activities by directors– Focused conversation/Small group interaction– Ohio context
• Structure, funding, culture
• Education deficit 400,000 strong
November 8, 2002 WCET – Accountability Measures
Outcomes
– Accountability• Rests with OLN Governing Board not Regents!
– Flexibility, Entrepreneurship, Speed for Action
– Shift in Goals to meet Vision– Move from Association to Leadership– Aggregator of Resources and Services
• Services to Students/Ohioans, Faculty-Institutions• Funding• Responsive to Communities
– Higher Educations– Citizens– Business/Industry/Government
Accountability – A Case Study
Patricia Cuocco
California State University – Office of the Chancellor
November 8, 2002 WCET – Accountability Measures
Accountability in the CSU
Since 1996 CSU has had a strategic plan for information technology called ITS
Focus is on Outcomes with Initiative Areas containing projects to achieve outcomes
Success of initiatives and outcomes depended on improving the infrastructure.
November 8, 2002 WCET – Accountability Measures
Infrastructure Costs
How Bad Could That Be?
23 campuses all needing to be upgraded to a minimum baseline level of telecommunications pathways, spaces, media and electronics
$250Million
November 8, 2002 WCET – Accountability Measures
If at First, etc.
State said NO!
CSU had a history of trying to get technology funded as a capital investment
State feared the implications
State told CSU to be “creative”
State found CSU’s “creativity” too politically risky.
November 8, 2002 WCET – Accountability Measures
Accountability – the Price for State Support
Good budget times – voters passed bond
State still had to approve expenditure
State still nervous about implications of technology as capital expense
Wanted assurances that money would be well spent
November 8, 2002 WCET – Accountability Measures
Negotiated Accountability
State wanted to tie learning outcomes to miles of fiber and copper installed
Where do you even begin?
Went back to strategic plan
Showed how reaching outcomes relied on initiatives which relied on infrastructure
November 8, 2002 WCET – Accountability Measures
Measures of Success
Agreed on what was to be measure – increasing success of individual ITS initiatives
Formal data collection – User Data and Institutional Data
Yearly report – first year format.
Second year – baseline data
November 8, 2002 WCET – Accountability Measures
Measures of Success
Third and subsequent years – changes to baselineThis is third year of data – can show trends.Hard to maintain validity and interest of CIOsUseful in many unforeseen wayshttp://its.calstate.edu/systemwide_it_resources/data_collection.shtml
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