act-on update - we love our customers!

Act-On Update

November 15, 2011

Agenda

• Latest & Greatest @ Act-On

• Ongoing Product Enhancements

• Product Highlights

• Customer Resources

• How to Get More Involved

Q3 Opportunities

Tweet #AOWEB

Joining Us

Raghu Raghavan, CEO

Andrea Grimshaw, Product Manager

Jeff Linton, Product Marketing Manager

Latest & Greatest @ Act-On

Terrific Market Traction

• Strong New Customer Acquisition Passed 500 customers mark

Passed Marketo in Q3

Passed Pardot in Q2 & Q3

• Excellent Customer Retention Over 92% annually

• 3x Growth Year Over Year

Growth Plans

• Well Capitalized for Growth

Very Successful Series C Financing

All Departments Growing

• Global Presence

Channel Partners

Overseas Sales & Marketing Support

• Emphasis on Customer Success

New Vice President - Troy Strahl

Growing Customer Success Team

Aggressively

Our Success Depends on You

• Launch of Act-On University

• Expansion of Customer Forum

• New Customer Initiatives

Ongoing Product Enhancements

Building a Better Act-On Platform

• New Features & Enhancements -

What & When?

Evolving & Innovating Technology

Customer Usage & Usability

Customer Suggestions &

Feedback!

Two-Week Release Cycles

Newest Features

• Microsoft Dynamics Integration

• Hot Prospects for Salesforce.com

• Microsoft Outlook Integration

• SEO

• Global Search

• Website Visitor Tracking

Enhancements Jigsaw Integration

Sales Filter based on Lead / Contact Ownership

Product Highlight: Global Search

• Top new features:

• INSERT SCREENSHOTS

Product Highlight: Website Visitors

Customer Resources

Customer Success Team

• Team Always There for You!

‘Live’ Resource for New &

Existing Customers

Expansion of Team

Committed to Your Success

Act-On University

• Current Weekly

Trainings: Getting Started

Email Campaign &

Analytics

List Management

Forms & Registration

• New Topics Coming Soon! Webinars, Automated Programs & More

Customer Forum

• Did You Know…

User Guides

How-To Videos

Knowledgebase

Automatic Updates

Product Requests

And More!

Get Involved!

User Community

• LinkedIn - Act-On Marketing Masters Group http://www.linkedin.com/groups?gid=1791144&trk=hb_side_g

User Community

• Facebook - Company Updates & More: http://www.facebook.com/actonsoftware

Act-On Blog

• Act-On Blog – Subscribe! http://blog.actonsoftware.com/

Share Experiences

• Post on Salesforce.com appXchange http://appexchange.salesforce.com/listingDetail?listingId=a0N300000024EKdEAM#

Share Experiences

• Follow/Interact with Act-On on Twitter: http://twitter.com/#!/ActOnSoftware

Share Experiences

• Share Your Success

Case Studies & Videos

Reference Program

Webinars & More!

success@act-on.com

User Community

More User Community

Opportunities in 2012!

Wrap-Up

Thank you!

• Questions; Continuing the Dialog

• Follow-up Email with Links to

Connect; Get Involved

• We’re Here For You:

Customer Success Team:

support@act-on.net

Marketing: marketing@act-on.net

Sales: sales@act-on.net