actuals , findings and recommendations

ACTUALS, FINDINGS AND

RECOMMENDATIONSImmersion 2008-2009

October 29, 2008

Research Direction

Tools Support Collaboration Interface Increase Number of Authors

Research Process Three Audiences

Previous Authors Potential Authors End-Users

Collection Methods Usability Test Surveys Workshop Observation Interviews

Extent Data Search Tools

Webshop User Test Immersion Students built their own Webshops

Conducted to Empathize with Previous Users Ask pertinent and intelligent questions while

collecting data “Fresh eye” perspective

Observations Formatting Video and Graphics Time to create a Webshop

Collaboration 5 out of 13 respondents have

collaborated to create Webshops.

Respondents who have collaborated have done so by meeting face-to-face and by email.

10 out of 12 indicated that they would be interested in collaborating.

Actuals

Support 85% of the training received has been in

the form of “cheat sheets” and 46% said face-to-face

Staff stated that there are very few directions within the template system

Technology Currently previous authors use

SmartBoards, PowerPoints, videos, and LCD projectors when delivering face-to-face training.

85% of the authors surveyed considered themselves advanced or expert users of MS Word and PowerPoint, but most rated themselves as less than proficient in the use of other tools.

Current technology levels

Interface Previous Authors stated that the templates

are easy to use. They like the consistency of the templates

and the ability to cut and paste. Not being able to track how many people are

actually viewing the Webshops is a concern Time consuming Current template system has limited media

options. Text heavy.

Specific Formatting Concerns

“There’s no way to view what you’re creating while your working on it.”

Reordering slides screen reloads with each move

HTML required Time outs Saving Tables and graphics not uploading

correctly

Potential Authors 1 out of 5 people said they had

attempted to create Webshops

New staff who have not received training on building Webshops

Time restraints are a barrier

End-Users 6 responses

4 teachers 2 parents

Have not used T/TAC Online Training (Webshops)

Confusion about how to view Webshops Difficulty signing in

All respondents had used an online learning system before

What people really want to create effective Online Training…

OPTIMALS

In Terms of DeliveryPreferences:1. Simulations and

demonstrations2. Video/ Self-

running PowerPoint Presentations

3. Audio4. Assessments

In Terms of SupportPreferences

1. Assistance from an experienced user

2. A formal training workshop

Things to Consider: How to Guide Online Help Menu Video Tutorial

Other Optimals Remove HTML barrier for basic formatting

-Many feel it should be automatic-If it must be incorporated, there should be help within the system

Accessibility compliance throughout the templates-Make tags, descriptions easier to include

-Use a transcription software for videos Incorporate e-learning environment

-Add interactive e-learning tools

Based on our Data You were RIGHT!

-Templates need to include videos and audio. -Templates should be more dynamic and use

current technologies. -Accessibility is EXTREMELY important. Please consider… -A formal training platform for creating

Webshops -Staff members embracing Social

Networking (Web 2.0) and e-learning (learner collaboration)

Webshop Tools

Webshop Tools Adobe Presenter

PowerPoint add-on Add audio voice-over, evaluations, interactivity elements Has multiple 508 compliant issues

Camtasia Screen recording software Export to multiple formats Video-editing interface

Adobe Captivate Screen recording Simulations Creates Flash media Import PowerPoint Presentations Will need to train staff on complexity

Webshop Tools Lectora

Create digital, book like instructional models Can be used to create Course Management System Incorporates Flash to allow interactivity Incorporates graphs, video, PowerPoint Produce .exe and HTML file

Podcasting Syndicated and distributed Source of media File distributed via web feeds Use in conjunction with media creating software

Performance Support Needs

Translate face-to-face training to eLearning

Formatting and functionality of T/TAC Online and Webshops

Staff’s access to and use of media-development tools

The appeal of training to end-users Methods of communication between staff

and learners The number of staff creating webshops

Recommended Design Directions

1. Recommend tools and provide support that meets the staff's needs effectively and efficiently

2. Make the process of creating Webshops more efficient by updating the template interface

3. Design an “ideal Webshop” that demonstrates what good interactive training looks like and how to develop it using our recommendations and designs

4. Research and develop a system of interaction between: T/TAC staff collaborating on projects T/TAC staff and the learners using Webshops Different end-users of T/TAC Online

Questions or Comments?