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Adrian Christie

Head of PR & Communications

PayPal Australia

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Australia is not unique

Photo: Qld Govt. Business & Industry Portal www.business.qld.gov.au

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The old adage applies

Photo: Trend Watching www.trendwatching.com

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Focussing on eCommerce Growth Masks the Reality

A commissioned study conducted by Forrester Consulting, Q3 2012

$ Billions

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Online Discovery Results in Purchase – online and offline

SOURCE: Milo.com, Forrester Report (“US Online Sales Forecast: 2008-2013”, Feb 2, 2009)

$2.4T $2.5T $2.6T $2.7T $2.7T $2.8T $2.9T

Offline Retail

Multichannel Retail

Online Retail

*Except travel

$2.7T

Total US Retail Revenues*

Multichannel

will be 6x greater

than online-only

shopping

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The Power of New

Photo: Zimbio www.zimbio.com

Photo: Trend Watching www.trendwatching.com

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Global Consumers: Modern Spice Routes

Mobile catapulting all trends

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RULE #1: FISH WHERE THE FISH ARE

8-10am 66% wake up with their phone.

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A Decade of Mobile Platforms

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A Decade of Mobile Geo-Location

2000

1st Phone

with GPS

Maps Hyper-local

Marketing

2005

E-911

Mandate

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A Decade of Mobile: Connectivity

1st Bluetooth

Phone

Rich Interfaces &

Ecosystems

1st Wi-Fi

Phone

2000 2005

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A Decade of Mobile: Cameras

Nokia sells more cameras

than Kodak

Scanning

Image Recognition

Virtual

Reality

2003

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A Decade of Mobile: In the Family

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A Decade of Mobile: Has Changed Shopping

58%

Use their phones while shopping

2x

eBay average purchase

on a Tablet vs. PC

63%

Spend more after a recommendation

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Transforming Shopping

Searching in-store Instantly buying Checking-in eBay

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Transforming Shopping

Drivers and facilitators of new retail:

1. Consumer Connection

2. New business models / infrastructure needs

3. Technology Platforms & Services

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1. Consumer Connection

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Power of Connection

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PayPal: Connecting Consumers

5 million Active Accounts

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eBay Marketplace: Connecting Buyers and Sellers

2. New Models / Infrastructure Needs

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Technology is Driving Wholesale Change

3. Technology Platforms & Services

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We are bringing the picks and shovels to all retailers

Demand Generation

Merchandising

Shopping Transactio

ns

Business Services

Storefront

Local

inventory

Distribution

Discounts

Mobile

Catalogs

Product

pricing

Merchant

info

Browse

history

Buying

history

Identity

Personal

offers

Full lifecycle

Closed loop

Check-in

Pay in aisle

Buy on

mobile

Traditional

Web

Decouple

pay vs. ship

or fulfill

User and

transaction

data

Shipping

Order

management

Re-targeting

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Retail Partners