advances in voice & speech recognition

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Advanced AI to power the new generation of intelligent conversational interfaces.

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Advances In Voice & Speech Recognition

Intelligent Conversational Interfaces

Sam Vasisht, CMO

• founded in 2011• PhDs from MIT, Stanford, CMU• industry experts from Google,

Microsoft, SpaceX, Yahoo!• expertise in AI, NLP & QA

Tim TuttleFounder & CEO

• CEO/Founder, Truveo (acq. AOL)• SVP, AOL Search• CTO/Founder, Bang Networks• Research Director, Bell Labs• PhD, MIT AI Lab• MS, BS MIT, Phi Beta Kappa

TEAM OF INDUSTRY EXPERTS

INDUSTRY RECOGNITION

INVESTORS INCLUDE

CUSTOMERS & PARTNERS INCLUDE

3

The Fundamentals of Voice Interfaces Changed … Very Recently

Human-like ASR accuracy is achievable now for the first time since the dawn of AI.

MACHINE ASR ACCURACY

1970 1980 1990 2000 2010 2020

HUMAN ACCURACY

50% 55%60% 62%

70%

95%

4

This Led to the Possibility of Intelligent Voice Assistants

Oct 2011

May 2012

July 2012

August 2012

5

Sometimes Clever, but Not Always Intelligent

6

This Reportedly Dampened Some Enthusiasm for Voice Assistants

7

The Assistants Started to Get Their Act Together in 2015

8

2015 Also Saw Round-Two Entrants

Oct 2011

May 2012

July 2012

August 2012

April 2014 June 2015

August 2015

September 2015

9

Today, it’s looking pretty crowded

Oct 2011

May 2012

July 2012

August 2012

April 2014 June 2015

August 2015

September 2015

10

Is the Dog Eating the Dog Food?

11

A Massive Shift in User Behavior has Already Begun

• In 2014, voice search traffic was negligible. Today it exceeds 10% of all search traffic.

• Siri, Google & Cortana exceeded 50B voice searches per month.

• Amazon Echo became the fastest-selling bluetooth speaker in history.

• By 2020, over 200 billion searches per month will be done with voice.0B

100B

200B

300BWORLDWIDE SEARCHES PER MONTH

voicesearches

2005 2010 20202015

keywordsearches

12

2015 Was the Tipping Point in Adoption of Voice Assistants

13

Frequency of Use is Rapidly Growing

Every day At least once per week

At least once per month

Less than once per

month

Regularly (every day + every week)

0%

10%

20%

30%

40%

50%

60%

22%

33%

15%

31%

55%

18%

31%

15%

36%

49%

How often do you use voice search/commands?

Q1 2016 Q4 2015

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How Many Voice Assistants Do We Need?

Oct 2011

May 2012

July 2012

August 2012

April 2014 June 2015

August 2015

September 2015

15

What the Intelligent Voice Assistant Universe Looks Like Today

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What the Intelligent Voice Assistant Universe Will Look Like Soon

17PROPRIETARY & CONFIDENTIAL

Conversational AI Will Revolutionize How Companies Engage with their Customers

“Play my eighties music playlist in the kitchen.”

See the demos: https://youtu.be/xL7t5rV4J8Qhttps://youtu.be/-s-nk5lSf70

Effortless entertainment discovery on any device.

“Show me the most recent episodes of Game of Thrones.”

18PROPRIETARY & CONFIDENTIAL

A Drive Thru in Every Pocket

“I want a skinny vanilla latte with four pumps of hazelnut at the 7th and Pike location.”

See the demo: https://youtu.be/e9n0c3W8Vow

• Zero wait time. Zero errors.

• Frictionless order handling and payment.

• A barista in every pocket.

• A drive-thru in every car.

19PROPRIETARY & CONFIDENTIAL

A Personal Shopper for Everyone

“Do you have the navy blue Ultra Light Down Vest in stock at the Market Street location?”

See the demos: https://youtu.be/oRYhTian-SEhttps://youtu.be/BzKkd4VHS40

See the MindMeld speed challenge: https://mindmeld.com/speedchallenge

The fastest way to connect your customers with the products they need.

“Show me all of your women's red leather dress shoes in size 6 by Steve Madden.”

“What’s the weather in Santa Monica tomorrow?”

“What was the score of the Warriors game last night?”

“What’s the next meeting on my calendar? Can you give me directions there from my house?”

“Set a reminder to call my mom next Wednesday evening.”

Personal Assistant

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A Butler in Every Homeentertainment general information music home automation home securitysports weather traffic news education shopping travel web search

food delivery event tickets local businesses communication stocks maps taxi service flight info recipes dvr control calendar address book

“Where can I get a new power cord for my laptop? Anything within 10 miles from my home?”

“Where are the settings for my Wi-Fi?”

“How do I backup my hard drive?How often do I need to do it?”

“How do I add a printer to my laptop.”

On Demand Tech Support

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Four Steps to Build Conversational Voice Interfaces with MindMeld

Create a custom knowledge graph from your databaseor website.

1

24

Create a custom knowledge graph from your databaseor website.

1

Train NLU models tounderstand and interpretuser queries.

2

Four Steps to Build Conversational Voice Interfaces with MindMeld

25

Create a custom knowledge graph from your databaseor website.

1

Train NLU models tounderstand and interpretuser queries.

2

Optimize machine learningalgorithms to identify and perform the correct action.

3

Four Steps to Build Conversational Voice Interfaces with MindMeld

26

Create a custom knowledge graph from your databaseor website.

1

Integrate into clientapplication on all major platforms.

4

Train NLU models tounderstand and interpretuser queries.

2

Optimize machine learningalgorithms to identify and perform the correct action.

3

Four Steps to Build Conversational Voice Interfaces with MindMeld

27

Resources

• Demo videos at www.mindmeld.com• Whitepapers:

• An Introduction to Intelligent Speech Interfaces

• Does Your App Need a Voice Interface?• Intelligent Voice Assistant Research Report

28

Questions ?

Sam VasishtCMO

MindMeldSam@MindMeld.com