advisory consulting, inc. (main office) - continuity central
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Advisory Plaza227 Fowling St.
4th FlrPlaya del Rey
CAUnited States
90293
Advisory Consulting, Inc. (Main Office)
Incident Management Plan
02 July 2004
Main Telephone: 310 306 0166
Main Fax: 310 306 1612
Support/Help Desk: 310 306 6162
Other: 310 306 0111 x1000
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Incident Management Plan Produced By IMCD™ v1.0
Registered To: Advisory Consulting, Inc. (Main Office)
Installation Code: wBWSupN/veihMou9k2Wj5egfg//AWaHyr1HMnoF5obHOF4K6g3Xmlg==
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INCIDENT MANAGEMENT PLAN TABLE OF CONTENTS
Cover PageTable of ContentsActivation Contact ListMission Statement Plan Maintenance Log
Policy Statements
General GuidelinesGap Analysis
Recovery Procedures
Emergency ServicesActivation StepsEmergency Log and Expense Sheets
Regular Procedures
Daily - Weekly - Monthly - Quarterly - Annually
Information Sheets
People
Emergency Operating SitesKey Employees - Sorted AlphabeticallyKey Employees - Sorted by Activation TimeKey Customers
Business
Business Functions - Sorted AlphabeticallyBusiness Functions - Sorted by Ranking FactorCritical RecordsTechnical Support ProvidersVendor List
Backup Sets - Sorted AlphabeticallyBackup Sets - Sorted by Time RequirementCommunications ConfigurationsInternet Technology SummaryOutsourced ServicesServer ListSoftware List Workstations List
Technology
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INFOSHEET: ACTIVATION CONTACT LIST
The following personnel should be contacted immediately if an incident is in progress or suspected.
Personnel Activation List:
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Plummer, Tom
VP Manufacturing
1 Day
929 435 5924
626 355 8989
626 559 0977
tplummer@sample.com
plummerfamily@home.net
Wife Mobile626 59 1523:
18350 Autre Estates Dr.La VilleCaliforniaUnited States99944
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Personnel Activation List:
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Arlington, Shawn
Technician
Less than ½ a day
310 306 0166
310 827 3645
310 930 8577
sarlington@sample.com
satlington@attbi.com
123 Main St. Apt. 7BMarina del ReyCAUnited States90292
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Personnel Activation List:
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Barclay, Nicole
Administrative Assistant
Less than 1 hour
310 306 0166
310 123 4567
nbarclay@sample.com
nbarclay@pacbell.net
123 Genessee AveLos AngelesCAUnited States90034
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Page 3 of 3
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Mission Statement
We at Advisory Consulting, Inc. (Main Office) have determined that it is critical to our ongoing success that we institute and maintain an Incident Management Plan that will empower us to continue operating even in the face of a disaster or any other incident that could disrupt our normal operations. As CEO of this company, I fully endorse this effort and ask each employee of this company to cooperate fully and take on this responsibility in the most serious fashion possible. This Incident Management Plan is important to our business and to our meeting the needs of our clients, customers, partners and suppliers. Achieving a good Incident Management posture will enable us to meet our obligations to our customers and clients, our partners and suppliers, and to meet all possible and relevant laws, regulations and best practices. We will maintain the best possible level of service, appropriate to our business, while continuing to protect the relevancy, integrity, security and privacy of information we possess whether that information is about our company or about any of the entities with whom we conduct business. The plan that follows is the result of investigation, analysis and documentation of the policies, procedures and capabilities that we need to fulfill our responsibilities even if an incident occurs. Please perform your duties with respect to Incident Management with the same dedication you give to your other duties.
Michael Miora
CEO
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
PLAN MAINTENANCE LOG
The Incident Management Plan requires regular maintenance and update in order to stay useful and accurate. The plan should be updated quarterly and should undergo a major review annually. In addition, if changes are noticed, the employee with primary disaster recovery responsibility or an assignee should add them into IMCD™ through an ad hoc process that involves review and approval.
Description of Update:
This update relates to:
Date and Time of Update:
Update Requested By:
Update Input into IMCD By:
Summary of Update:
Incident Management Plan Update Record
Notes:
Remaining Issues (if any):
Ad Hoc Update Quarterly Review Annual Review
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
GENERAL GUIDELINES FOR EMERGENCY OPERATIONS
An incident begins, and this Code of Conduct applies, once an incident has been declared and continues until normal operations have been restored and the incident is declared as ended. This Code of Conduct is intended to provide general guidelines for actions that can be undertaken and by whom.
General Attitude
Maintain knowledge of the incident and its status, and demonstrate due curiosity, but at the same time show proper restraint.
Specific Responsibilities
Media Contact may be made by authorized personnel only as specified in the team description information sheet later in this guide.
Ø
Thoroughly inform those who need to know, but avoid gossip and hearsay as those may add to confusion.
Ø
Know the procedures and follow them correctly, but always remember that safety comes first and mission comes second.
Ø
Take due care and maintain personal and professional priorities.Ø
Ø Trust only those you know and who can show verifiable and proper identification. If in doubt, use utmost discretion.
Government and Regulatory agency contact is restricted to the individuals listed in the team description information sheet later in this guide.
All participants in emergency operations must track expenses, saving receipts for post-emergency reimbursement.
Each emergency operations individual is responsible for performing the specific duties highlighted later in this guide.
Each emergency operations individual must keep a copy of this guide at a safe location away from the normal operating environment.
Ø
Ø
Ø
Ø
Ø
Industry Issues
Due Diligence ResponsibilityØ
Over the past two years, responsibility has shifted to the consulting organization to exercise due diligence during consulting projects. Therefore, during all consulting projects, contract language requires us to maintain strict records. Incidents we suffer do not relieve us of this responsiblity. Key Staff responsible for this Issue:
Name:
Title:
Miora, Michael
CEO
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Industry Issues
GLBAØ
GLBA has mandated privacy and other notifications and options be given to customers of financial institutions. The consulting organization may be a 3rd party that falls under these regulations and must so inform the client is that client is a financial organization. Key Staff responsible for this Issue:
Name:
Title:
Clayton, Stephen T
Sr. VP
Name:
Title:
Sandstone, Lawrence I
Chief Legal Officer
Industry Issues
Sarbanes-Oxley Act of 2002Ø
Sarbanes-Oxley Act (SOA) is the single most important piece of legislation affecting corporate governance, financial disclosure and the practice of public accounting since the US securities laws of the early 1930s. It is, moreover, a law that came into being in the glare of a very bright, very hot spotlight.
The Sarbanes-Oxley Act was passed to restore public confidence in corporate governance. As a business advisory consulting company, it is crucial that our operations are beyond question in compliance at all times, especially during a crisis. Therefore, the following actions will be taken immediately after declaration of an emergency and continuing until a return to full normal operations.
Key Staff responsible for this Issue:
Name:
Title:
Basthman, Neil M
CFO
Name:
Title:
Miora, Michael
CEO
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Page 2 of 2
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
GAP ANALYSIS
The Gap Analysis summarizes the gaps, or inadequacies, contained in the Incident Management Plan for Advisory Consulting, Inc. (Main Office) as of 02 July 2004.Gaps are typically areas where the incident management process is awaiting implementation of recovery capabilities or further definition of existing capabilities and functions. When the gap has been addressed, please provide the information into the appropriate IMCD™ input sections and re-generate the reports to confirm that the gap has been resolved. If the resolution of the gap is to accept a limitation, then that gap will continue to appear in the gap analysis as a reminder or checklist of future potential plan enhancements.
GAP: Primary Emergency Operations Site Limitations
The primary emergency operations site should be ready with equipment, space and facilities for operations that are required to be operating during the first three days after an incident. In some cases, equipment may be dispersed at other locations, such as the homes of key personnel, and available for use at the primary emergency operations site. The information provided to IMCD™ shows the following apparent inadequacies in the resources available at the primary site. If this equipment is available at the primary site, please update the definition of the primary site. If the plan relies upon key personnel, vendors or others bringing equipment to the site, then maintain this gap analysis page as a checklist to ensure the equipment is brought to the site when it is needed.
2Residual Server Requirement (R-A):Ø
Ø
Ø
Ø
Ø
Ø Number of Workstations Required:
Number of Workstations Available:
Residual Workstation Requirement (R-A):
Number of Servers Required:
Number of Servers Available: 2
4
3
8
11
GAP: Insufficient Backup Frequency
Satisfactory Incident Management requires backups that are performed daily so that current data is available for recovery. The following backup sets are performed less frequently than daily. If these backup sets correspond to information that changes less than daily and the backup is sufficient to capture the most current data at all times, then maintain this list as a checklist of backup sets that are candidates for upgrade as business processes evolve.
Ø Servers
Ø Workstation Archive
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Backup media should be stored at sites other than the main operating site. The following backup media are stored onsite.
GAP: Backup Media Storage
WorkstationsØ
ServersØ
GAP: Backup Procedures Description
Backup and Restore procedures should be summarized in the plan. The following backups are not adequately described.
ServersØ
GAP: Emergency Operations Sites Not Identified
During the emergency, operations must typically be conducted at a site other than the normal operating location. IMCD™ requires that two emergency operating sites be identified. One is designated as the Primary Site and one is designated as the Backup Site. The following sites are missing:
Backup SiteØ
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INFOSHEET: EMERGENCY SERVICES LIST
This set of emergency services available and potentially necessary in case of an emergency have been identified. Listed is sorted alphabetically by Emergency Service.
Emergency Service:
Provider:
Contact Name:
Main Phone:
Ambulance
LAFD
Paramedics
911
Key Staff Responsible for this Emergency Service:
Barclay, Nicole
Browne, Carol
Emergency Service:
Provider:
Contact Name:
Main Phone:
Emergency Systems Activation
Guardem Systems LLP
Activation Department
800-555-5678
Key Staff Responsible for this Emergency Service:
Miora, Michael
North, Darlene T.
Emergency Service:
Provider:
Contact Name:
Main Phone:
Fire
LAFD
Fireman
911
Key Staff Responsible for this Emergency Service:
Barclay, Nicole
Browne, Carol
Emergency Service:
Provider:
Contact Name:
Main Phone:
Insurance Company Claims
All Insurance Provider Company
John Glencoe, Claims Adjuster
800-359-3329/888-356-3456
Key Staff Responsible for this Emergency Service:
Basthman, Neil M
Miora, Michael
Plummer, Tom
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Emergency Service:
Provider:
Contact Name:
Main Phone:
Police
LAPD
Policeman
911
Key Staff Responsible for this Emergency Service:
Barclay, Nicole
Browne, Carol
Emergency Service:
Provider:
Contact Name:
Main Phone:
Power & Water
Department of Water and Power (DWP)
Dispatch
800 123 4567
Key Staff Responsible for this Emergency Service:
Arlington, Shawn
Barclay, Nicole
Emergency Service:
Provider:
Contact Name:
Main Phone:
Salvage Company
AllSalvage Corp
Emergency Response Dispatcher
626-555-7980
Key Staff Responsible for this Emergency Service:
Basthman, Neil M
Clayton, Stephen T
Emergency Service:
Provider:
Contact Name:
Main Phone:
Telephone Switchover
Emergency Phone Systems, Inc.
Emergency Response Dept
818-555-2945
Key Staff Responsible for this Emergency Service:
Arlington, Shawn
Barclay, Nicole
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Page 2 of 2
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
If an emergency situation arises, then an orderly set of steps is required to smoothly and calmly bring the Incident Management Plan into action. These steps are described below. If you are working from a hard copy, please check off the steps as you perform them.
ACTIVATION STEPS
Select and Activate Emergency Operations Site
Ø
Ø
Ø
Achieve Safe Position
Evaluate Emergency
Notify Key Employees
In any emergency, the first and primary consideration is to achieve a safe position for all employees and visitors at the company site. If the emergency is a wide ranging disaster, then the second consideration is to ensure that those who are safely evacuated form the premises are given time and opportunity to contact family and friends to determine their status.
Once a safe position is achieved, the disaster recovery and company management personnel must evaluate the emergency to determine whether immediate activation of the Incident Management Plan is required. The considerations are as follows:
If the disaster situation likely to resolve with normal operations restored within an acceptable timeframe as per the business functions availability requirements, then no plan activation is required. Example: A building bomb alert may cause immediate evacuation and cessation of business, but is likely to resolve within hours with a quick return to normal operations.
If the disaster situation is likely to continue or if the normal company location has suffered damage, then the plan should be activated and the following steps performed.
Request all employees associated with business functions requiring resumption in 3 days or less to report to the emergency operations center.
Obtain a preliminary status of the primary emergency operations site. If the primary or backup site is available, perform steps necessary to activate the selected site as per the Information Sheet for the available sites.
Notify all key employees of the emergency situation. Some of the employees will be requested to report to the emergency operations site immediately and some will be requested to come later.
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Use the information sheets listing vendors and key customers as a checklist for calling customers and vendors as necessary and desirable depending upon the specific emergency situation.
Use the “Key Employee List - Sorted by Notification Order” information sheet and call starting with the first key employee until the activation time of the employee is greater than 3 days.
Ø
Inform all other employees to remain available for activation within 24-48 hours.
Ø
Retrieve and Restore Selected Systems & Backup Sets
Retrieve and restore backup media of all backup sets required for support of business functions whose recovery time is 3 days or less. Use the “Backup Sets - Sorted by Recovery Requirement” information sheet.
Notify Key Customers and Vendors As Required
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
EMERGENCY LOG AND EXPENSE RECORD
During an emergency, it is imperative to record key events that occur so that post-event analysis and recovery can proceed as smoothly as possible. There are three types of entries, which are described below. One form is used for all entries; items that do not apply must be marked N/A (not applicable) to demonstrate completeness.
Expense entries record all funds expenditures so that post-event insurance and tax records can be accurately maintained. Real-time record keeping is essential for successful insurance reimbursement and tax documentation.
Ø
Event entries document specific events that occurred along with their date and time of occurrence. Real-time record keeping is required to demonstrate that activities were taken with due diligence.
Ø
Ø Discrepancy records record instances where the plan was not accurate, complete or as streamlined as desired. This information is critical for post-event plan update.
Description:
Funds Expended:
Summary:
Date and Time of Occurrence:
Payment Method Used:
Paid By:
Your Name (if different from above):
Discrepancy:
Entry
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
The procedures and steps below are performed on an ongoing basis according to a schedule as indicated.
REGULAR AND ONGOING PROCEDURES
Daily Backups:
Ø Workstations
Weekly Backups:
Ø Servers
Monthly Backups:
Ø Workstation Archive
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Select the media from the last regular backup of the month for each backup set and store those in a permanent location for permanent archival purposes.
Perform a “quick look” assessment of Incident Management Key Employees to add new employees, delete terminated employees, and update information on all key personnel.
Solicit changes from all employees included in the Incident Management Plan to determine whether there are changes, additions or deletions required in the plan.
Perform a complete review of all information contained in the incident management plan and update as necessary in IMCD™ to generate a new plan revision. Be certain to adequately review each element.
Quarterly Procedures:
Annual Procedures:
Ø
Ø
Ø
Ø
Ø Formal Incident Management Testing
Regular Testing: Upon initial completion of this plan and annually thereafter, perform a comprehensive test of the plan. Additionally, conduct a test whenever there are major changes to the plan.
º
º Mock Activation: Performing the test requires a mock activation and follow-through of the initial Activation Steps (see Activation Steps procedure).
º Schedule: Select a suitable date and time for the test. Notify selected employees and vendors of the pending test.
º Activation: At test time, begin the activation steps, and notify employees as per the activation steps procedure, being certain to inform them that this is a test only. Call outside vendors as required if this were a true emergency, but inform them that you are conducting a test. Do not call customers.
º Logs and Records: Conduct recovery operations and maintain a comprehensive log of all activities and expenses, especially areas where there are issues, errors or other problems. Use the Emergency Log and Expense Record.
Monthly Procedures:
Regular Testing:
Mock Activation:
Schedule:
Activation:
Logs and Records
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
The following systems primary, backup and alternate sites have been identified for use during emergency operations.
INFOSHEET: EMERGENCY OPERATING SITES
Primary Site
Description: Home of Michael Miora
Address: 136 First AveVeniceCAUnited States90224
Geographical Area:
Primary Phone:
Backup Phone:
Alternate Phone:
Primary Fax:
Backup Fax:
Alternate Fax:
Mobile Phone 1:
Mobile Phone 2:
Mobile Phone 3:
310 430 4604
310 306 3456
310 306 1234
West Side
Directions from Normal Operating Site:
From North: I405 to 90 Marina Fwy West. Exit Culver Blvd (end of fwy), turn leftContinue to Vista del Mar Ln, turn leftTo Fowling St. (1st intersection) turn rightArrive 4th house on right
From South: I405 to I-105 West. Continue on Imperial Hwy (end of fwy)Turn Right on Pershing St.Continue to Fowling St. turn rightArrive 6th house on left
Available Resources:2
8Servers:
Workstations:
Activation Procedures: Call primary number
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INFOSHEET: KEY EMPLOYEE BY ACTIVATION TIME
The following personnel have been identified as key personnel for emergency operations. This list is sorted according to Activation Time. This is the minimum survival time from the total set of business functions supported by that key person.
Key Employees -- Sorted by Activation Time
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Barclay, Nicole
Administrative Assistant
Less than 1 hour
310 306 0166
310 123 4567
nbarclay@sample.com
nbarclay@pacbell.net
123 Genessee AveLos AngelesCAUnited States90034
Business Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Payroll
Administration & Management
General
Corporate Services
Phone Administration
Travel Administration
Customer Service
Order Entry
Human Resources
Administration
Materials
Administrative
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Receiving
Risk Management
Insurance Management
Insurance Records
Technology & Infrastructure
Telephone Systems
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Employees -- Sorted by Activation Time
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Browne, Carol
Administrative Assistant
Less than 1 hour
310 306 0166
310 454 0359
310 244 7934
cbrowne@sample.com
14970A Douglas ParkwayApt 354-7VeniceCAUnited States90291
Business Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Corporate Services
Facilities Management
Phone Administration
Travel Administration
Customer Service
Order Entry
Materials
Purchasing
Receiving
Shipping
Technology & Infrastructure
Telephone Systems
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Employees -- Sorted by Activation Time
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Trackton, Gerry
VP Sales
Less than 1 hour
310 306 0166
310 306 6162
310 823 1234
310 597 4203
gtrackton@sample.com
221 Fowling St.Playa del ReyCAUnited States90293
Business Functions Supported:
Administration & Management
General
Customer Service
Customer Service
Order Entry
Marketing
General
Sales
Consulting
Distributors/Resellers
Retail
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Employees -- Sorted by Activation Time
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Arlington, Shawn
Technician
Less than ½ a day
310 306 0166
310 827 3645
310 930 8577
sarlington@sample.com
satlington@attbi.com
123 Main St. Apt. 7BMarina del ReyCAUnited States90292
Business Functions Supported:
Technology & Infrastructure
Computer Systems
Office Systems
Other
Telephone Systems
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Employees -- Sorted by Activation Time
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Clayton, Stephen T
Sr. VP
Less than ½ a day
310 306 0166
310 306 6162
685 123 4567
685 377 5528
sclayton@sample.com
20 Atlantic AveSt. AugustineCAUnited States90223
Business Functions Supported:
Administration & Management
General
Communications
Corporate Policies
Media Contacts
Press Releases
Customer Service
Customer Service
R&D
R&D
Sales
Consulting
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Employees -- Sorted by Activation Time
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Crawford, Mike
Sr VP
Less than ½ a day
310 306 0166
310 306 6162
mcrawford@sample.com
1493 Spawldidge RoadWoodland HillsCAUnited States99024
Business Functions Supported:
Administration & Management
General
Customer Service
Customer Service
Manufacturing Control & Scheduling
Software Development
QA
QA
R&D
R&D
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Employees -- Sorted by Activation Time
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Miora, Michael
CEO
Less than ½ a day
310 306 0111
310 306 0166
310 306 1234
310 430 4604
mmiora@sample.com
mioraathome@home.com
310 430 1234Alt Mobile Number:
227 Fowling St.Playa del ReyCAUnited States90293
Business Functions Supported:
Accounting
Cash
Financial Reporting
Administration & Management
Consulting Services
General
Communications
Press Releases
Customer Service
Customer Service
Sales
Consulting
General
Treasury Functions
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Employees -- Sorted by Activation Time
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
North, Darlene T.
CFO
Less than ½ a day
310 306 0166
310 306 1234
dtnorth@sample.com
1425 Mandalay AveMarine del ReyCAUnited States90293
Business Functions Supported:
Accounting
Cash
Administration & Management
General
Communications
Corporate Policies
Compliance Office
Compliance Programs
Corporate Services
Facilities Management
Customer Service
Customer Service
Human Resources
Crisis Management
Treasury Functions
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Employees -- Sorted by Activation Time
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Basthman, Neil M
CFO
1 Day
310 306 0166
310 306 6162
310 466 2496
310 266 5483
nbasthman@sample.com
basthmanfamily@homeplace.net
123 Main StreetLos AngelesCAUnited States90222
Business Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Financial Reporting
General Ledger
Payroll
Corporate Tax
Returns, Packages, and Work Papers
Internal Audit
Financial Audit
Treasury Functions
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Employees -- Sorted by Activation Time
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Plummer, Tom
VP Manufacturing
1 Day
929 435 5924
626 355 8989
626 559 0977
tplummer@sample.com
plummerfamily@home.net
Wife Mobile626 59 1523:
18350 Autre Estates Dr.La VilleCaliforniaUnited States99944
Business Functions Supported:
Manufacturing Control & Scheduling
General
Schedule Management
Software Development
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Employees -- Sorted by Activation Time
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Barham, Craig
VP Finance
4-7 Days
310 306 0166
310 306 6162
310 277 9803
cbarham@sample.com
meathome@homeisp.net
1801 Century Park EastLos AngelesCAUnited States90067
Business Functions Supported:
Accounting
Financial Reporting
Internal Audit
Financial Audit
Treasury Functions
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Employees -- Sorted by Activation Time
Name:
Title:
Activation Time:
Address:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Sandstone, Lawrence I
Chief Legal Officer
4-7 Days
310 306 0166
310 306 6162
310 472 3352
310 450 2444
lsandstone@sample.com
1127 Brookstone Cyn Rd.Los AngelesCAUnited States90064
Business Functions Supported:
Compliance Office
Compliance Programs
Law Department
Crisis Management
Filings
Misc Litigation
Misc Orig Docs
Signed Orig Docs
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
The following is the list of key customers who may require contact in case of an emergency. The listed is sorted alphabetically by company name.
INFOSHEET: KEY CUSTOMER LIST
Key Customers -- Sorted Alphabetically
Primary Contact Name:
Title:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Public, John Q
CIO
800 444 5678
jpublic@acme.com
Customer:
Product/Service Description:
Hours of Operation:
Incident Management Consulting
Acme Widget Corporation
8:30 am to 5:30 pm
Address: 148 Major AvenueBldg 34-8Our TownNYUnited States12354
Comments: Long term customer.
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Customers -- Sorted Alphabetically
Primary Contact Name:
Title:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Fleck, Suzi
MIS Director
626 395 9808
323 409 3948
sfleck@calmar.com
Customer:
Product/Service Description:
Hours of Operation:
DR Plan
Calmar
8:00 am to 5:00 pm
Address: 209348 Santa Ana Blvd.City of CommerceCAUnited States90734
Comments: Subsidiary of French company.
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Customers -- Sorted Alphabetically
Primary Contact Name:
Title:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Ackerman, Larry
IT Director
818 496 2054
805 305 9839
lackerman@stives.com
Customer:
Product/Service Description:
Hours of Operation:
DR Planning
St. Ives
7:30 am to 4:30 pm
Secondary Contact Name: Boyt, John
CFO
818 496 2059
818 355 3980
jboyt@stives.com
Email 2:
Email 1:
Pager:
Mobile Phone:
Home Phone:
Business Phone 2:
Business Phone 1:
Title:
Address: One St. Ives WayChatsworthCAUnited States23498
Comments: Manufacturers of cosmetics and other toiletry products. Also private label brands.
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Customers -- Sorted Alphabetically
Primary Contact Name:
Title:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Mann, Thomas
CIO
310 593 9909
310 275 3840
310 223 4950
tmann@zmobile.com
Customer:
Product/Service Description:
Hours of Operation:
Wireless products
Zmobile
6:00 am to 6:00 pm
Address: 11894 Westwind Blvd.4th FlrSanta MonicaCAUnited States90405
Comments: Develop and support wireless software applications for business.
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INFOSHEET: BUSINESS FUNCTIONS BY RANKING FACTOR
The following business functions have been identified and categorized according to time-based criticality. The list is sorted in ascending order by Ranking Factor.
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Order Entry
Less than 1 hour
1
1
Customer Service
Key Staff Responsible for this Business Function:
Barclay, Nicole
Browne, Carol
Trackton, Gerry
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Phone Administration
Less than ½ a day
12
1
Corporate Services
Key Staff Responsible for this Business Function:
Barclay, Nicole
Browne, Carol
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Telephone Systems
Less than ½ a day
12
1
Technology & Infrastructure
Key Staff Responsible for this Business Function:
Arlington, Shawn
Barclay, Nicole
Browne, Carol
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Consulting Services
Less than ½ a day
24
2
Administration & Management
Key Staff Responsible for this Business Function:
Miora, Michael
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Customer Service
Less than ½ a day
24
2
Customer Service
Key Staff Responsible for this Business Function:
Clayton, Stephen T
Crawford, Mike
Miora, Michael
North, Darlene T.
Trackton, Gerry
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Administrative
Less than ½ a day
24
2
Materials
Key Staff Responsible for this Business Function:
Barclay, Nicole
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Receiving
Less than ½ a day
24
2
Materials
Key Staff Responsible for this Business Function:
Barclay, Nicole
Browne, Carol
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Schedule Management
1 Day
24
1
Manufacturing Control & Scheduling
Key Staff Responsible for this Business Function:
Plummer, Tom
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Shipping
1 Day
24
1
Materials
Key Staff Responsible for this Business Function:
Browne, Carol
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Consulting
1 Day
24
1
Sales
Key Staff Responsible for this Business Function:
Clayton, Stephen T
Miora, Michael
Trackton, Gerry
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Distributors/Resellers
1 Day
24
1
Sales
Key Staff Responsible for this Business Function:
Trackton, Gerry
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Retail
1 Day
24
1
Sales
Key Staff Responsible for this Business Function:
Trackton, Gerry
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Media Contacts
Less than ½ a day
36
3
Communications
Key Staff Responsible for this Business Function:
Clayton, Stephen T
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Payroll
1 Day
48
2
Accounting
Key Staff Responsible for this Business Function:
Barclay, Nicole
Basthman, Neil M
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
General
1 Day
48
2
Administration & Management
Key Staff Responsible for this Business Function:
Barclay, Nicole
Clayton, Stephen T
Crawford, Mike
Miora, Michael
North, Darlene T.
Trackton, Gerry
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Press Releases
1 Day
48
2
Communications
Key Staff Responsible for this Business Function:
Clayton, Stephen T
Miora, Michael
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Travel Administration
1 Day
48
2
Corporate Services
Key Staff Responsible for this Business Function:
Barclay, Nicole
Browne, Carol
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Crisis Management
1 Day
48
2
Human Resources
Key Staff Responsible for this Business Function:
North, Darlene T.
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
General
1 Day
48
2
Marketing
Key Staff Responsible for this Business Function:
Trackton, Gerry
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Purchasing
1 Day
48
2
Materials
Key Staff Responsible for this Business Function:
Browne, Carol
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
General
1 Day
48
2
Sales
Key Staff Responsible for this Business Function:
Clayton, Stephen T
Miora, Michael
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Computer Systems
1 Day
48
2
Technology & Infrastructure
Key Staff Responsible for this Business Function:
Arlington, Shawn
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Office Systems
1 Day
72
3
Technology & Infrastructure
Key Staff Responsible for this Business Function:
Arlington, Shawn
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Software Development
2 Days
96
2
Manufacturing Control & Scheduling
Key Staff Responsible for this Business Function:
Crawford, Mike
Plummer, Tom
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Cash
2 Days
144
3
Accounting
Key Staff Responsible for this Business Function:
Miora, Michael
North, Darlene T.
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Other
2 Days
144
3
Technology & Infrastructure
Key Staff Responsible for this Business Function:
Arlington, Shawn
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
QA
3 Days
144
2
QA
Key Staff Responsible for this Business Function:
Crawford, Mike
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
General
4-7 Days
192
2
Treasury Functions
Key Staff Responsible for this Business Function:
Barham, Craig
Basthman, Neil M
Miora, Michael
North, Darlene T.
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Accounts Payable
4-7 Days
288
3
Accounting
Key Staff Responsible for this Business Function:
Barclay, Nicole
Basthman, Neil M
Browne, Carol
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Crisis Management
4-7 Days
288
3
Law Department
Key Staff Responsible for this Business Function:
Sandstone, Lawrence I
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
R&D
4-7 Days
288
3
R&D
Key Staff Responsible for this Business Function:
Clayton, Stephen T
Crawford, Mike
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Facilities Management
4-7 Days
384
4
Corporate Services
Key Staff Responsible for this Business Function:
Browne, Carol
North, Darlene T.
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Accounts Receivable
More than 7 Days
576
3
Accounting
Key Staff Responsible for this Business Function:
Barclay, Nicole
Basthman, Neil M
Browne, Carol
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Financial Reporting
More than 7 Days
576
3
Accounting
Key Staff Responsible for this Business Function:
Barham, Craig
Basthman, Neil M
Miora, Michael
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
General Ledger
More than 7 Days
576
3
Accounting
Key Staff Responsible for this Business Function:
Basthman, Neil M
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Filings
More than 7 Days
576
3
Law Department
Key Staff Responsible for this Business Function:
Sandstone, Lawrence I
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Misc Litigation
More than 7 Days
576
3
Law Department
Key Staff Responsible for this Business Function:
Sandstone, Lawrence I
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Corporate Policies
More than 7 Days
768
4
Communications
Key Staff Responsible for this Business Function:
Clayton, Stephen T
North, Darlene T.
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Compliance Programs
More than 7 Days
768
4
Compliance Office
Key Staff Responsible for this Business Function:
North, Darlene T.
Sandstone, Lawrence I
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Returns, Packages, and Work Papers
More than 7 Days
768
4
Corporate Tax
Key Staff Responsible for this Business Function:
Basthman, Neil M
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Administration
More than 7 Days
768
4
Human Resources
Key Staff Responsible for this Business Function:
Barclay, Nicole
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Financial Audit
More than 7 Days
768
4
Internal Audit
Key Staff Responsible for this Business Function:
Barham, Craig
Basthman, Neil M
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Misc Orig Docs
More than 7 Days
768
4
Law Department
Key Staff Responsible for this Business Function:
Sandstone, Lawrence I
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Signed Orig Docs
More than 7 Days
768
4
Law Department
Key Staff Responsible for this Business Function:
Sandstone, Lawrence I
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Insurance Management
More than 7 Days
768
4
Risk Management
Key Staff Responsible for this Business Function:
Barclay, Nicole
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
Insurance Records
More than 7 Days
768
4
Risk Management
Key Staff Responsible for this Business Function:
Barclay, Nicole
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Business Functions -- Sorted by Ranking Factor
Business Sub-Function:
Operational Impact:
Survive Time:
Ranking Factor:
General
Not Assigned
Manufacturing Control & Scheduling
Key Staff Responsible for this Business Function:
Plummer, Tom
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INFOSHEET: CRITICAL RECORDS AND MATERIALS
Critical records, materials and storage/retrieval information sorted by record name.
Critical Records -- Sorted Alphabetically
Record Name:
Media:
Identifier:
Description:
Legacy
Assorted
Photos, Awards, Plaques and other memorabilia.
NA
Business Functions Supported:
Administration & Management
General
Key Staff responsible for this Critical Record:
Contact Name: Barclay, Nicole
Title: Administrative Assistant
310 306 0166Business Phone 1:
Business Phone 2:
Home Phone: 310 123 4567
Mobile Phone:
Pager:
Email 1:
Email 2:
nbarclay@pacbell.net
nbarclay@sample.com
Contact Name: Miora, Michael
Title: CEO
310 306 0111Business Phone 1:
Business Phone 2: 310 306 0166
Home Phone: 310 306 1234
310 430 4604Mobile Phone:
Pager:
Email 1:
Email 2:
Alt Mobile Number: 310 430 1234
mioraathome@home.com
mmiora@sample.com
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Critical Records -- Sorted Alphabetically
Record Name:
Media:
Identifier:
Description:
Signed Legal Documents
Paper
Various signature documents such as contracts, records, applications etc.
NA
Business Functions Supported:
Law Department
Misc Orig Docs
Signed Orig Docs
Key Staff responsible for this Critical Record:
Contact Name: Barclay, Nicole
Title: Administrative Assistant
310 306 0166Business Phone 1:
Business Phone 2:
Home Phone: 310 123 4567
Mobile Phone:
Pager:
Email 1:
Email 2:
nbarclay@pacbell.net
nbarclay@sample.com
Contact Name: Browne, Carol
Title: Administrative Assistant
310 306 0166Business Phone 1:
Business Phone 2:
Home Phone: 310 454 0359
310 244 7934Mobile Phone:
Pager:
Email 1:
Email 2:
cbrowne@sample.com
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
The following is the list of technical support providers who may require contact in case of an emergency. The listed is sorted alphabetically by company name.
INFOSHEET: TECHNICAL SUPPORT PROVIDER LIST
Key Technical Support Providers -- Sorted Alphabetically
Primary Contact Name:
Title:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Sabbagh, Mike (Ghayas)
Owner
818 781 6723
818 782 1947
310 890 6512
818 318 9613
mgs@clservice.com
Provider:
Product/Service Description:
Hours of Operation:
Computer and Network Installation and Support
CL Service
7:00 am to 6:00 pm
Address: 8124 Mammoth Ave.Panorama CityCAUnited States91402
Comments:
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Technical Support Providers -- Sorted Alphabetically
Primary Contact Name:
Title:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Unknown, Umberto
310 445 3100
support@phonesusa.com
310 445 1101Fax:
Provider:
Product/Service Description:
Hours of Operation:
Telecommunications Support
PhonesUSA
12:00 am to 12:00 am
Address: 2304 Sawtelle Blvd.Los AngelesCAUnited States90064
Comments: Phone support, equipment and service
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
The following is the list of vendors who may require contact in case of an emergency. The listed is sorted alphabetically by company name.
INFOSHEET: VENDOR LIST
Key Vendors -- Sorted Alphabetically
Primary Contact Name:
Title:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Tec, Johnny
Technician
310 318 2656
jtec@carterservices.com
310 318 2658Fax:
Vendor:
Product/Service Description:
Hours of Operation:
Appliance Repair
Carter Services
7:00 am to 6:00 pm
225 S PCHRedondo BeacCAUnited States90278
Address:
Comments: Repair of various and assorted network appliances.
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Key Vendors -- Sorted Alphabetically
Primary Contact Name:
Title:
Business Phone 1:
Business Phone 2:
Home Phone:
Mobile Phone:
Pager:
Email 1:
Email 2:
Anonymous, Unknown
310 827 2297
usa1015@kinkos.com
Vendor:
Product/Service Description:
Hours of Operation:
Reproduction
Kinkos
12:00 am to 12:00 am
4350 Lincoln Blvd.Marina del ReyCAUnited States90292
Address:
Comments: 24 hour service; multiple locations
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INFOSHEET: BACKUPS BY ACTIVATION TIME
The following existing and new backup procedures have been identified and sorted according to Activation Time. This is the minimum survival time from the total set of business functions supported by that backup.
Backups -- Sorted by Activation Time
Backup Name/Identifier:
Activation Time:
Software Used:
Servers
MS-Backup
Less than 1 hour
Short Description: Backup data content and key system information for each server
OnsiteStorage Location:
Content: Data & System State
Removal DriveMedia:
Type:
Frequency: Weekly
Full
Backup Procedure: MS Backup on all conventional servers
Restore Procedure: MS Backup
Servers:
EnterpriseServer:
Business Functions Supported:
Administration & Management
Consulting Services
General
Customer Service
Order Entry
Marketing
General
QA
QA
Sales
Consulting
General
Technology & Infrastructure
Telephone Systems
NomadServer:
Business Functions Supported:
Accounting
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Accounts Payable
Accounts Receivable
Cash
Financial Reporting
General Ledger
Payroll
Administration & Management
Consulting Services
General
Communications
Corporate Policies
Press Releases
Compliance Office
Compliance Programs
Corporate Services
Facilities Management
Phone Administration
Travel Administration
Corporate Tax
Returns, Packages, and Work Papers
Customer Service
Customer Service
Order Entry
Human Resources
Administration
Crisis Management
Internal Audit
Financial Audit
Law Department
Crisis Management
Filings
Misc Litigation
Misc Orig Docs
Signed Orig Docs
Manufacturing Control & Scheduling
Schedule Management
Software Development
Marketing
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Materials
Administrative
Purchasing
Receiving
Shipping
QA
QA
R&D
R&D
Risk Management
Insurance Management
Insurance Records
Sales
Consulting
Distributors/Resellers
General
Retail
Technology & Infrastructure
Computer Systems
Office Systems
Other
Telephone Systems
Treasury Functions
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Backups -- Sorted by Activation Time
Backup Name/Identifier:
Activation Time:
Software Used:
Workstation Archive
MS-Backup
Less than 1 hour
Short Description: Workstation archive -- same as Workstations backup but for offsite storage. Back up data directories from key personnel workstations on tree: c:\documents and settings\username Also selected other directories for each workstation.
OffsiteStorage Location:
Content: Data
DVDMedia:
Type:
Frequency: Monthly
Full
Backup Procedure: Copy last backup to sets of DVDs for offsite storage
Restore Procedure: Retrieve and restore
Workstations:
CAROLBWorkstation:
Business Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Corporate Services
Facilities Management
Phone Administration
Travel Administration
Customer Service
Order Entry
Materials
Purchasing
Receiving
Shipping
Technology & Infrastructure
Telephone Systems
CRAIGBWorkstation:
Business Functions Supported:
Accounting
Financial Reporting
Internal Audit
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Financial Audit
Treasury Functions
General
DEBORAHMWorkstation:
Business Functions Supported:
Accounting
Cash
Administration & Management
General
Communications
Corporate Policies
Compliance Office
Compliance Programs
Corporate Services
Facilities Management
Customer Service
Customer Service
Human Resources
Crisis Management
Treasury Functions
General
GERRYTWorkstation:
Business Functions Supported:
Administration & Management
General
Customer Service
Customer Service
Order Entry
Marketing
General
Sales
Consulting
Distributors/Resellers
Retail
LARRYSWorkstation:
Business Functions Supported:
Compliance Office
Compliance Programs
Law Department
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Crisis Management
Filings
Misc Litigation
Misc Orig Docs
Signed Orig Docs
MICHAELCWorkstation:
Business Functions Supported:
Administration & Management
General
Customer Service
Customer Service
Manufacturing Control & Scheduling
Software Development
QA
QA
R&D
R&D
MICHAELMWorkstation:
Business Functions Supported:
Accounting
Cash
Financial Reporting
Administration & Management
Consulting Services
General
Communications
Press Releases
Customer Service
Customer Service
Sales
Consulting
General
Treasury Functions
General
NEILBWorkstation:
Business Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Cash
Financial Reporting
General Ledger
Payroll
Corporate Tax
Returns, Packages, and Work Papers
Internal Audit
Financial Audit
Treasury Functions
General
NICOLEBWorkstation:
Business Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Payroll
Administration & Management
General
Corporate Services
Phone Administration
Travel Administration
Customer Service
Order Entry
Human Resources
Administration
Materials
Administrative
Receiving
Risk Management
Insurance Management
Insurance Records
Technology & Infrastructure
Telephone Systems
SHAWNAWorkstation:
Business Functions Supported:
Technology & Infrastructure
Computer Systems
Office Systems
Other
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Telephone Systems
STEPHENCWorkstation:
Business Functions Supported:
Administration & Management
General
Communications
Corporate Policies
Press Releases
Customer Service
Customer Service
R&D
R&D
Sales
Consulting
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Backups -- Sorted by Activation Time
Backup Name/Identifier:
Activation Time:
Software Used:
Workstations
MS-Backup
Less than 1 hour
Short Description: Back up data directories from key personnel workstations on tree: c:\documents and settings\username Also selected other directories for each workstation.
OnsiteStorage Location:
Content: Data
Removal DriveMedia:
Type:
Frequency: Daily
Full
Backup Procedure: Run multiple instances of MS Backup to Enterprise, then copy/burn to DVD
Restore Procedure: Run MS Backup on each data set to restore to appropriate workstation
Workstations:
CAROLBWorkstation:
Business Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Corporate Services
Facilities Management
Phone Administration
Travel Administration
Customer Service
Order Entry
Materials
Purchasing
Receiving
Shipping
Technology & Infrastructure
Telephone Systems
CRAIGBWorkstation:
Business Functions Supported:
Accounting
Financial Reporting
Internal Audit
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Financial Audit
Treasury Functions
General
DEBORAHMWorkstation:
Business Functions Supported:
Accounting
Cash
Administration & Management
General
Communications
Corporate Policies
Compliance Office
Compliance Programs
Corporate Services
Facilities Management
Customer Service
Customer Service
Human Resources
Crisis Management
Treasury Functions
General
GERRYTWorkstation:
Business Functions Supported:
Administration & Management
General
Customer Service
Customer Service
Order Entry
Marketing
General
Sales
Consulting
Distributors/Resellers
Retail
LARRYSWorkstation:
Business Functions Supported:
Compliance Office
Compliance Programs
Law Department
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Crisis Management
Filings
Misc Litigation
Misc Orig Docs
Signed Orig Docs
MICHAELCWorkstation:
Business Functions Supported:
Administration & Management
General
Customer Service
Customer Service
Manufacturing Control & Scheduling
Software Development
QA
QA
R&D
R&D
MICHAELMWorkstation:
Business Functions Supported:
Accounting
Cash
Financial Reporting
Administration & Management
Consulting Services
General
Communications
Press Releases
Customer Service
Customer Service
Sales
Consulting
General
Treasury Functions
General
NEILBWorkstation:
Business Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Cash
Financial Reporting
General Ledger
Payroll
Corporate Tax
Returns, Packages, and Work Papers
Internal Audit
Financial Audit
Treasury Functions
General
NICOLEBWorkstation:
Business Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Payroll
Administration & Management
General
Corporate Services
Phone Administration
Travel Administration
Customer Service
Order Entry
Human Resources
Administration
Materials
Administrative
Receiving
Risk Management
Insurance Management
Insurance Records
Technology & Infrastructure
Telephone Systems
SHAWNAWorkstation:
Business Functions Supported:
Technology & Infrastructure
Computer Systems
Office Systems
Other
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Telephone Systems
STEPHENCWorkstation:
Business Functions Supported:
Administration & Management
General
Communications
Corporate Policies
Press Releases
Customer Service
Customer Service
R&D
R&D
Sales
Consulting
General
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Page 13 of 13
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INFOSHEET: COMMUNICATIONS
These communications systems (phone, fax, and similar) have been identified and are listed according to Activation Time, which is the minimum survival time from the total set of business functions the system supports.
Telephone
Communications Technology:
Activation Time:
Brief Description:
Telecommunications
Less than 1 hour
Phone, Fax, Etc
Provider: Verizon
Business Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Cash
Financial Reporting
General Ledger
Payroll
Administration & Management
Consulting Services
General
Communications
Corporate Policies
Media Contacts
Press Releases
Compliance Office
Compliance Programs
Corporate Services
Facilities Management
Phone Administration
Travel Administration
Corporate Tax
Returns, Packages, and Work Papers
Customer Service
Customer Service
Order Entry
Human Resources
Administration
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Page 1 of 4
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Crisis Management
Internal Audit
Financial Audit
Law Department
Crisis Management
Filings
Misc Litigation
Misc Orig Docs
Signed Orig Docs
Manufacturing Control & Scheduling
Schedule Management
Software Development
Marketing
General
Materials
Administrative
Purchasing
Receiving
Shipping
QA
QA
R&D
R&D
Risk Management
Insurance Management
Insurance Records
Sales
Consulting
Distributors/Resellers
General
Retail
Technology & Infrastructure
Computer Systems
Office Systems
Other
Telephone Systems
Treasury Functions
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Communications Technology:
Activation Time:
Brief Description:
Wireless Telecommunications
Less than 1 hour
International wireless telecommunications services, including high speed internet (GPRS and WiFi).
Provider: T-Mobile
Business Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Cash
Financial Reporting
General Ledger
Payroll
Administration & Management
Consulting Services
General
Communications
Corporate Policies
Media Contacts
Press Releases
Compliance Office
Compliance Programs
Corporate Services
Facilities Management
Phone Administration
Travel Administration
Corporate Tax
Returns, Packages, and Work Papers
Customer Service
Customer Service
Order Entry
Human Resources
Administration
Crisis Management
Internal Audit
Financial Audit
Law Department
Crisis Management
Filings
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Misc Litigation
Misc Orig Docs
Signed Orig Docs
Manufacturing Control & Scheduling
Schedule Management
Software Development
Marketing
General
Materials
Administrative
Purchasing
Receiving
Shipping
QA
QA
R&D
R&D
Risk Management
Insurance Management
Insurance Records
Sales
Consulting
Distributors/Resellers
General
Retail
Technology & Infrastructure
Computer Systems
Office Systems
Other
Telephone Systems
Treasury Functions
General
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Page 4 of 4
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INFOSHEET: INTERNET TECHNOLOGY
These Internet based systems have been identified and are listed according to Activation Time, which is the minimum survival time from the total set of business functions the system supports.
Internet Resources -- Sorted by Activation Time
Internet Resource:
Activation Time:
Connection Type:
Delivery Method:
Velocity Networks
Less than 1 hour
Web-based
Web-based
Brief Description: DSL, Web Server Hosting, Email Server HostingPriority Support # 800-404-5407 Priority Response Code 101510
IP Addresses: 123.456.789.111123.456.789.112
Email 2:
Email 1:
Fax:
Business Phone 2:
Business Phone 1:
Contact Name:
Company: Velocity Networks
Rich Gross
800 404 1107
support@help.com
Address: 5155 Rosecrans Ave. #300TorranceCAUnited States90242
Business Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Cash
Financial Reporting
General Ledger
Payroll
Administration & Management
Consulting Services
General
Communications
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Page 1 of 3
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Corporate Policies
Media Contacts
Press Releases
Compliance Office
Compliance Programs
Corporate Services
Facilities Management
Phone Administration
Travel Administration
Corporate Tax
Returns, Packages, and Work Papers
Customer Service
Customer Service
Order Entry
Human Resources
Administration
Crisis Management
Internal Audit
Financial Audit
Law Department
Crisis Management
Filings
Misc Litigation
Misc Orig Docs
Signed Orig Docs
Manufacturing Control & Scheduling
Schedule Management
Software Development
Marketing
General
Materials
Administrative
Purchasing
Receiving
Shipping
QA
QA
R&D
R&D
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Page 2 of 3
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Risk Management
Insurance Management
Insurance Records
Sales
Consulting
Distributors/Resellers
General
Retail
Technology & Infrastructure
Computer Systems
Office Systems
Other
Telephone Systems
Treasury Functions
General
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Page 3 of 3
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INFOSHEET: OUTSOURCED SERVICES LIST
This set of outsourced services has been identified. These services are listed according to Activation Time, which is the minimum survival time from the total set of business functions the system supports.
Outsourced Resources -- Sorted by Activation Time
Outsourced Resource Name:
Activation Time:
Connection Type:
Delivery Method:
Shopping Cart Services
Less than 1 hour
Web-based
Company: eComPal
Unknown
Unknown
Unknown
Unknown
support@ecompal.com
Email 2:
Email 1:
Fax:
Business Phone 2:
Business Phone 1:
Contact Name:
Web-based
UnknownUnknownCAUnited StatesUnknown
Address:
Internet Shopping CartBrief Description:
Business Functions Supported:
Customer Service
Order Entry
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Outsourced Resources -- Sorted by Activation Time
Outsourced Resource Name:
Activation Time:
Connection Type:
Delivery Method:
Fulfillment
1 Day
Company: US Digital Media
Steve
623 587 4900
ssack@usdigitalmedia.com
Email 2:
Email 1:
Fax:
Business Phone 2:
Business Phone 1:
Contact Name:
Other
21430 N 20th AvePhoenixAZUnited States85027
Address:
Fullfillment HouseBrief Description:
Business Functions Supported:
Manufacturing Control & Scheduling
Software Development
Materials
Shipping
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INFOSHEET: LAN SERVER LIST
These servers have been identified and are listed according to Activation Time, which is the minimum survival time from the total set of business functions the system supports.
Servers -- Sorted by Activation Time
LAN Server Name:
Activation Time:
Vendor:
Order Number:
Enterprise
Less than 1 hour
CPU: P3
512 MB
80 GB
Windows 2000
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
Yes
Yes
Yes
Type of Computer: PC
Server Type: File Server
Other Peripherals: Scanner
Contains shared files and archive dataDescription:
Installed Software:
Adobe Acrobat
CardScan
IMCD
Microsoft Office
MS-Backup
Nero
Norton Anti-VirusBusiness Functions Supported:
Administration & Management
Consulting Services
General
Customer Service
Order Entry
Marketing
General
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Page 1 of 11
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
QA
QA
Sales
Consulting
General
Technology & Infrastructure
Telephone Systems
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Servers -- Sorted by Activation Time
LAN Server Name:
Activation Time:
Vendor:
Order Number:
Nomad
Less than 1 hour
CPU: p
64 MB
12 GB
Windows
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
Yes
Yes
Yes
Type of Computer: PC
Server Type: File Server
Other Peripherals: LaserJet PrintersColor Inkhet PrintersScannerFax
Print ServicesDescription:
Installed Software:
MS-Backup
Norton Anti-VirusBusiness Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Cash
Financial Reporting
General Ledger
Payroll
Administration & Management
Consulting Services
General
Communications
Corporate Policies
Press Releases
Compliance Office
Compliance Programs
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Corporate Services
Facilities Management
Phone Administration
Travel Administration
Corporate Tax
Returns, Packages, and Work Papers
Customer Service
Customer Service
Order Entry
Human Resources
Administration
Crisis Management
Internal Audit
Financial Audit
Law Department
Crisis Management
Filings
Misc Litigation
Misc Orig Docs
Signed Orig Docs
Manufacturing Control & Scheduling
Schedule Management
Software Development
Marketing
General
Materials
Administrative
Purchasing
Receiving
Shipping
QA
QA
R&D
R&D
Risk Management
Insurance Management
Insurance Records
Sales
Consulting
Document Produced by IMCD™
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Page 4 of 11
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Distributors/Resellers
General
Retail
Technology & Infrastructure
Computer Systems
Office Systems
Other
Telephone Systems
Treasury Functions
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Servers -- Sorted by Activation Time
LAN Server Name:
Activation Time:
Vendor:
Order Number:
Copernicus
Less than 1 hour
3COM
CPU:
Proprietary
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
No
No
No
Yes
Type of Computer: Other
Server Type: Gateway Server
Other Peripherals:
802.11b Access PointDescription:
Accounting
Accounts Payable
Accounts Receivable
Cash
Financial Reporting
General Ledger
Payroll
Administration & Management
Consulting Services
General
Communications
Corporate Policies
Press Releases
Compliance Office
Compliance Programs
Corporate Services
Facilities Management
Phone Administration
Travel Administration
Corporate Tax
Returns, Packages, and Work Papers
Customer Service
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Page 6 of 11
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Customer Service
Order Entry
Human Resources
Administration
Crisis Management
Internal Audit
Financial Audit
Law Department
Crisis Management
Filings
Misc Litigation
Misc Orig Docs
Signed Orig Docs
Manufacturing Control & Scheduling
Schedule Management
Software Development
Marketing
General
Materials
Administrative
Purchasing
Receiving
Shipping
QA
QA
R&D
R&D
Risk Management
Insurance Management
Insurance Records
Sales
Consulting
Distributors/Resellers
General
Retail
Technology & Infrastructure
Computer Systems
Office Systems
Other
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Page 7 of 11
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Telephone Systems
Treasury Functions
General
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Page 8 of 11
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Servers -- Sorted by Activation Time
LAN Server Name:
Activation Time:
Vendor:
Order Number:
Galileo
Less than 1 hour
3COM
CPU:
Proprietary
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
No
No
No
Yes
Type of Computer: Other
Server Type: Gateway Server
Other Peripherals:
802.11b Access PointDescription:
Accounting
Accounts Payable
Accounts Receivable
Cash
Financial Reporting
General Ledger
Payroll
Administration & Management
Consulting Services
General
Communications
Corporate Policies
Press Releases
Compliance Office
Compliance Programs
Corporate Services
Facilities Management
Phone Administration
Travel Administration
Corporate Tax
Returns, Packages, and Work Papers
Customer Service
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Page 9 of 11
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Customer Service
Order Entry
Human Resources
Administration
Crisis Management
Internal Audit
Financial Audit
Law Department
Crisis Management
Filings
Misc Litigation
Misc Orig Docs
Signed Orig Docs
Manufacturing Control & Scheduling
Schedule Management
Software Development
Marketing
General
Materials
Administrative
Purchasing
Receiving
Shipping
QA
QA
R&D
R&D
Risk Management
Insurance Management
Insurance Records
Sales
Consulting
Distributors/Resellers
General
Retail
Technology & Infrastructure
Computer Systems
Office Systems
Other
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Telephone Systems
Treasury Functions
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INFOSHEET: SOFTWARE LIST
This list of software is sorted alphabetically, and shows the Activation Time, which is the minimum survival time from the total set of business functions the software supports.
Software -- Sorted Alphabetically
Software Name:
Vendor:
License Number:
Adobe Acrobat
Adobe
Version:
WindowsPlatform:
Build:
PDF MakerBrief Description:
Software Name:
Vendor:
License Number:
CardScan
CardScan Corp
Version:
WindowsPlatform:
Build:
Scanner hardware and software for business card.Brief Description:
Software Name:
Vendor:
License Number:
IMCD
ContingenZ Corp
Version: 1.0
WindowsPlatform:
Build:
IM Planning SoftareBrief Description:
Software Name:
Vendor:
License Number:
Microsoft Office
Microsoft
Version: 2000
WindowsPlatform:
Build:
Word Processing, Spreadsheet, etc.Brief Description:
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Software Name:
Vendor:
License Number:
Microsoft Project
Microsoft
Version: 2000
WindowsPlatform:
Build:
Project SchedulingBrief Description:
Software Name:
Vendor:
License Number:
MS-Backup
Microsoft
Version:
WindowsPlatform:
Build:
Backup SoftwareBrief Description:
Software Name:
Vendor:
License Number:
Nero
Ahead
Version:
WindowsPlatform:
Build:
CD Burning Software and Label MakerBrief Description:
Software Name:
Vendor:
License Number:
Norton Anti-Virus
Symantec
Version: 2002
WindowsPlatform:
Build:
Anti-VirusBrief Description:
Software Name:
Vendor:
License Number:
Outlook
Microsoft
Version:
WindowsPlatform:
Build:
Email ClientBrief Description:
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Software Name:
Vendor:
License Number:
Quickbooks
Intuit
Version: 2003
WindowsPlatform:
Build:
Accounting Software with online servicesBrief Description:
Software Name:
Vendor:
License Number:
Visio
Microsoft
Version:
WindowsPlatform:
Build:
Diagramming SoftwareBrief Description:
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
INFOSHEET: WORKSTATION LIST
These workstations have been identified and are listed according to Activation Time, which is the minimum survival time from the total set of business functions the system supports.
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
CAROLB
Less than 1 hour
CPU:
Windows
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
No
Yes
No
Type of Computer: PC
Other Peripherals:
Installed Software:
Adobe Acrobat
Microsoft Office
MS-Backup
Norton Anti-Virus
Outlook
QuickbooksBusiness Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Corporate Services
Facilities Management
Phone Administration
Travel Administration
Customer Service
Order Entry
Materials
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Page 1 of 17
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Purchasing
Receiving
Shipping
Technology & Infrastructure
Telephone Systems
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
GERRYT
Less than 1 hour
CPU: P4
128
14
Windows
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
Yes
Yes
Yes
Type of Computer: PC
Other Peripherals:
Installed Software:
Adobe Acrobat
CardScan
Microsoft Office
Microsoft Project
MS-Backup
Norton Anti-Virus
OutlookBusiness Functions Supported:
Administration & Management
General
Customer Service
Customer Service
Order Entry
Marketing
General
Sales
Consulting
Distributors/Resellers
Retail
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
MICHAELM-Palm
Less than 1 hour
CPU:
Palm OS5
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
No
Yes
No
No
Type of Computer: Handheld
Other Peripherals: GPRS via Bluetooth Phone
Administration & Management
Consulting Services
General
Customer Service
Customer Service
Order Entry
Sales
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
NICOLEB
Less than 1 hour
CPU: P3
128 MB
12 GB
Windows
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
No
Yes
No
Type of Computer: PC
Other Peripherals:
Installed Software:
Adobe Acrobat
CardScan
IMCD
Microsoft Office
Microsoft Project
MS-Backup
Norton Anti-Virus
OutlookBusiness Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Payroll
Administration & Management
General
Corporate Services
Phone Administration
Travel Administration
Customer Service
Order Entry
Human Resources
Administration
Materials
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Page 5 of 17
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Administrative
Receiving
Risk Management
Insurance Management
Insurance Records
Technology & Infrastructure
Telephone Systems
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Page 6 of 17
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
DEBORAHM
Less than ½ a day
CPU: PX
Windows
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
Yes
Yes
Yes
Type of Computer: PC
Other Peripherals:
Installed Software:
Adobe Acrobat
IMCD
Microsoft Office
MS-Backup
Norton Anti-Virus
OutlookBusiness Functions Supported:
Accounting
Cash
Administration & Management
General
Communications
Corporate Policies
Compliance Office
Compliance Programs
Corporate Services
Facilities Management
Customer Service
Customer Service
Human Resources
Crisis Management
Treasury Functions
General
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Page 7 of 17
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
MICHAELC
Less than ½ a day
CPU: Dual Pentium HOT
512 MB
500 GB
Windows
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
Yes
Yes
Yes
Type of Computer: PC
Other Peripherals: You think it, he got it. Installed Software:
Adobe Acrobat
CardScan
IMCD
Microsoft Office
Microsoft Project
MS-Backup
Nero
Norton Anti-Virus
Outlook
Quickbooks
VisioBusiness Functions Supported:
Administration & Management
General
Customer Service
Customer Service
Manufacturing Control & Scheduling
Software Development
QA
QA
R&D
R&D
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Page 9 of 17
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
MICHAELM
Less than ½ a day
CPU: P59
256
200
Windows
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
Yes
Yes
Yes
Type of Computer: PC
Other Peripherals: Many toysInstalled Software:
Adobe Acrobat
CardScan
IMCD
Microsoft Office
Microsoft Project
MS-Backup
Norton Anti-Virus
Outlook
QuickbooksBusiness Functions Supported:
Accounting
Cash
Financial Reporting
Administration & Management
Consulting Services
General
Communications
Press Releases
Customer Service
Customer Service
Sales
Consulting
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Treasury Functions
General
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Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
SHAWNA
Less than ½ a day
CPU: Pentium 3
256 MB
200 GB
Windows
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
Yes
Yes
Yes
Type of Computer: PC
Other Peripherals: DVD Burner200 GB External Firewire DrivesCardScan
Installed Software:
Adobe Acrobat
CardScan
IMCD
Microsoft Office
Microsoft Project
MS-Backup
Nero
Norton Anti-Virus
OutlookBusiness Functions Supported:
Technology & Infrastructure
Computer Systems
Office Systems
Other
Telephone Systems
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Page 12 of 17
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
STEPHENC
Less than ½ a day
CPU: P4
Windows
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
Yes
Yes
Yes
Type of Computer: PC
Other Peripherals: PhotoprinterInstalled Software:
Adobe Acrobat
Microsoft Office
MS-Backup
Nero
Norton Anti-Virus
Outlook
VisioBusiness Functions Supported:
Administration & Management
General
Communications
Corporate Policies
Press Releases
Customer Service
Customer Service
R&D
R&D
Sales
Consulting
General
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Page 13 of 17
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
STEPHENC-Palm
Less than ½ a day
CPU:
Palm OS4
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
No
Yes
No
No
Type of Computer: Handheld
Other Peripherals:
Administration & Management
General
Communications
Media Contacts
Press Releases
Customer Service
Customer Service
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Page 14 of 17
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
NEILB
1 Day
CPU: P3
128 MB
18 GB
Windows
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
Yes
Yes
Yes
Type of Computer: PC
Other Peripherals:
Installed Software:
Adobe Acrobat
CardScan
Microsoft Office
MS-Backup
Norton Anti-Virus
Outlook
QuickbooksBusiness Functions Supported:
Accounting
Accounts Payable
Accounts Receivable
Cash
Financial Reporting
General Ledger
Payroll
Corporate Tax
Returns, Packages, and Work Papers
Internal Audit
Financial Audit
Treasury Functions
General
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Page 15 of 17
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
CRAIGB
4-7 Days
CPU: P3
128 MB
Windows
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
Yes
Yes
Yes
Type of Computer: PC
Other Peripherals:
Installed Software:
Adobe Acrobat
Microsoft Office
MS-Backup
Norton Anti-Virus
Outlook
QuickbooksBusiness Functions Supported:
Accounting
Financial Reporting
Internal Audit
Financial Audit
Treasury Functions
General
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Page 16 of 17
Incident Management PlanAdvisory Consulting, Inc. (Main Office)
02 July 2004
Workstations -- Sorted by Activation Time
Workstation Name:
Activation Time:
Vendor:
Order Number:
LARRYS
4-7 Days
CPU: P4
256
10
Windows
Network:
Modem:
CD-ROM:
Operating System:
Hard Drive Size:
RAM:
Wi-Fi:
Yes
Yes
Yes
Yes
Type of Computer: PC
Other Peripherals:
Installed Software:
Adobe Acrobat
IMCD
Microsoft Office
MS-Backup
Norton Anti-Virus
OutlookBusiness Functions Supported:
Compliance Office
Compliance Programs
Law Department
Crisis Management
Filings
Misc Litigation
Misc Orig Docs
Signed Orig Docs
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