aeliapedia: knowledge building with xwiki at aelia

Aeliapedia: Knowledge Building with XWiki at AELIA

OW2 Annual Conference will be held on April 1-2, 2009

Jean Leroux, DSI (Aelia)Ludovic Dubost, CEO (XWiki SAS)

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Aelia

• One of the leaders in travel retail business, operating in duty free environments

• Subsidiary of Lagardere Group

• Turnover: 600 M€

• 161 sales outlets

• 2 000 employees

• 5 countries

• 22 airports

• 5 ferries

• 2 railway stations

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Information management in business

• A growing volume of unstructured information

• A significant amount of time spent searching for documents

• A need for structure and organization

• An insufficient traditional organization into electronic files

• Knowledge that can get diluted over time

• Transmission of knowledge not formalized

• A new challenge: transferring know-how to other cultures

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Aeliapedia in 5 steps

• A business tool: a source of information (products, operations, promotions, etc.) unique and shared, also available on the CASH REGISTERS

• A tool for transversality

• Unified information, reliable, updated and easily accessible

• Search feature

• Important themes accessible in one click

• A tool to reduce mail traffic and paper consumption

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The Aeliapedian’s Profile

AdministratorThey manage the rights of the users and organize the portals

and spaces (create, delete, etc.).

ContributorThey develop content within

their field (ex: products cards, SAP user guide, customs, HR

documentation, etc.)

MediatorResponsible for a group of

contributors, they ensure the reliability of online content and manage the comments

added on the pages of which they are responsible.

Occasional contributor

They can react to the content of some pages by posting comments and via forums.

ReadersAvailable to them is all the information they need to

work (products cards, promotions, etc.).

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Outlook

2009

2010

2011

2012

Launch and learning

Culture AELIAPEDIA

Opening to the outside

AELIA’s main communication tool

OutlookOutlook

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Key success factors

• Reasonable cost

• XWiki allow connecting the company's LDAP directory with the wiki

• User access rights

• Aelia was looking for professional support

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Aeliapedia was launched on March 23

• Number of pages views the first week: more than 5,000

• Number of views of the homepage : more than 15,500

• Use of the search engine: more than ,3000 requests

• Number of product sheets views: more than 2,000

• More than 7,000 user profiles were consulted

• Number of existing pages: more than 4,000

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XWiki SAS

• Open Source Startup founded in 2004 by Ludovic Dubost– We build wiki-based collaboration solutions– Collaboration, a key for the success of organizations

• 15,000 downloads per month

• Important partners

• Main customers

• 2008 Turnover: 800 Keuros

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XWiki Enterprise Manager (1/2)

• Easily manage a wiki farm

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XWiki Enterprise Manager (2/2)

• Wiki management– Wiki creation– Wiki templates and templates creation– Archive and delete– Global search

• Centralized user management– Create users– Manage user rights– User groups

• Activity indicators and statistics– Dashboard– Overview– Statistics

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XEM for Aeliapedia: Design

• Wikipedia inspired design– Sobriety– Push the content forward

• Respect Aelia's visual identity

• Possibility to customize the intranet– Colors– Logo– ...

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Aeliapedia: Homepage

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XEM for Aeliapedia: Navigation

• Efforts have been made on navigation– Cross-wiki search– Transparent navigation between the farm's different wikis– Each wiki homepage is a portal

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Aeliapedia: Search engine

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Aeliapedia: Portals

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XEM for Aeliapedia: Content

• XWiki and structured data– Product sheets– Sales outlet cards– User profiles– ...

• Data export (.csv)

• Various types of content– Multilingual lexicon– Photos and logos albums– Blog Aelia news– ...

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Aeliapedia: Product Sheet

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Aeliapedia: User Profile

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XEM pour Aeliapedia: Integration

• LDAP integration– Automatic import of the users (and of their personal data)– Deleting inactive accounts– Groups creation and management (marketing, DOSI...)

• Rights management– Precise rights management: for users and groups

depending on wikis

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Aeliapedia: Directory

Thanks for your attention.

OW2 Annual Conference will be held on April 1-2, 2009

Any Question?