agile government: tales of culture, engagement & courage

Tales of Culture, Engagement & Courage

Tim Nolan, Collin County, Texas

FROM THE BEGINNING TO THIS TALK

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Dallas/Ft. Worth Metroplex

Population – 942,063 (Source: Collin Co GIS – Apr 07, 2015)

Highly Educated, Affluent and Mobile

Citizen Engagement is Difficult for Texas Counties

Elections are our “High Water Mark"

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CIO Suggested - 2010

Joined DFW Scrum - June 2011

Agile Management Overview – 1 Day

Certified Scrum Developer (CSD)

Training – Aug 2011

Fist of 5

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DFW Scrum – Jim Highsmith

Open Invitation – Lance Dacy

Fellowship Technologies

Observed Sprint Review

Observed Sprint Planning

Kicked out of Retrospective

Took lots of pictures

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County Clerk Call – April 2011 • School Census Records Online

• Genealogy Conference in 6 months

Email Project Management

Forgot about the request

Angry Elected Official • “You have 2-Weeks!!!”

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Curb your enthusiasm

Scrum is about

exposing impedances

Lance’s Wisdom

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April

Mon Tue Wed Thu Fri

1 2 3 4 5

Sprint 01 Ends

Sprint 01 Review Sprint 01 Retro

Sprint 02 Planning

Start Sprint 02

8 9 10 11 12

Sprint 03 Refinement

15 16 17 18 19

Sprint 02 Ends

Sprint 02 Review Sprint 02 Retro

Sprint 03 Planning

Start Sprint 03

22 23 24 25 26

Sprint 04 Refinement

29 30

Sprint 03 Ends

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Development Team

Scrum Master • By Committee

• Revolving

• Always a DEVs

Product Owner – Manager

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Culture

Courage

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Genealogy Corner SharePoint Upgrade

• Responsive Design

• Migration

• Everyone Contributes

eFiling Stamp • County Clerk

• Elections

Mobile Line Wait Judicial Online Search

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PMO Project

Limited Customer

Access

• DEVs could not talk to

customer

• “I’m the customer” -

PMO

Command & Control

“Need to Know” Basis

Waterfall vs Agile

What & How

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Team Method Duration

AppDev Scrum 2-Week Sprints

GIS Scrum 2-Week Sprints

Records kanban On-Going, WIP

Security Khan-bahn TBD

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Team Culture

Middle Management

Departmental Culture

/ Resistance

CIO Wants Agile

Individual’s Stories

Some Customers are

“hard to help”

PFPs

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More work than expected – Management

Visualize Progress – Customers

Focus - Team

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Don’t let perfection be the enemy of good

“Next Sprint” Clear & Concise

direction Daily praise &

gratification Completing work

daily Daily progress

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Tim Nolan, Collin County, Texas

tnolan@co.collin.tx.us

972.548.4588

nolantim

@plotboy

TimNolan3

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