agilenyc : agile day 2015 - jeff patton: how doing the little things well make the big things...
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Jeff Pattonjeff@jpattonassociates.comtwitter: @jeffpatton
You’re Making This Harder Than It Needs To be
How doing the little things well makes the big
things possible
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on 3
I teach people techniques that help them build really cool
products
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on 4
But, what I teach often doesn’t work.
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
This puzzles me
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on 6
“All those techniques are sort of useful, but...”
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
It’s the small things we do every day that matter most
(at least we should be doing them)
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
9 simple things that make hard things
easierand everything else better
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1Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Show me what you’re thinking
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Naming the same customer, the same feature, or reading the same document, we form different ideas
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
When we externalize our thinking with words and pictures, we detect differences
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
When we combine and refine, we arrive at something be<er
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
A>erwards, when we say the same thing, we actually mean it
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Shared understanding and alignment are the objecAves of collaboraAve work
✴ Credit for this illustraAon goes to ThoughtWorks’ Luke Barret. Jeff Pa<on drew these illustraAons based on Luke’s. Luke doesn’t recall where he first saw this cartoon.
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Shared documents aren’t shared understanding
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blah blah blahdy-blah b’blah blah blahdy-blah blah
blah blahdy-blah
b’blah blah blahdy-blah blah
blah blahdy-blah
b’blah blah blahdy-blah blah
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
This is a Scrum backlog grooming session
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Words and pictures help everyone build shared understanding
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Shared Understanding and collaboraAon at Atlassian
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Shared Understanding and collaboraAon at Atlassian
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Shared Understanding and collaboraAon at Atlassian
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
What you record during conversaAons works like a vacaAon photo
Looking at it helps you remember details that aren’t in the photo
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!Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
What you record during conversaAons works like a vacaAon photo
Looking at it helps you remember details that aren’t in the photo
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Agile User Stories have a simple lifecycle
ConversaAon* Ron Jeffries coined the 3 C’s in Extreme Programming Installed
!! !
?
Card ConfirmaAon
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
If you replace a conversaAon with a document, you’ve stopped using stories
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Effective story conversations build shared understanding
The best documents use words and pictures to help recall our
conversations, they don’t replace conversations
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
The next time you have a conversation at
work move it to the whiteboard, or grab a stack of sticky notes
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2Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Flare
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on 29
Stanford’s Design Thinking Model
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on 30
GameStorming’s diverge to converge diagram
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
A Design Studio approach helps the whole team Ideate
Design Studio Approachhttp://interaction08.ixda.org/Jeff_White%20and%20Jim%20Ungar.php
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Sketch independently
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Sketch independently
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Everyone shares their results
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Everyone shares their results
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Find the best ideas (not the best arQst)
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Find the best ideas (not the best arQst)
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Google Design Sprints Have Flair
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h"ps://www.youtube.com/watch?v=qvdO0G4uQgch"ps://www.youtube.com/watch?v=qvdO0G4uQgch"ps://www.youtube.com/watch?v=qvdO0G4uQgch"ps://www.youtube.com/watch?v=qvdO0G4uQgc
h<ps://www.youtube.com/watch?v=qvdO0G4uQgc
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Deliberately widen your field of choices before making a
decisionWhen arguing, stop.
Take a few minutes to sketch your ideas, and the take time to
hear each other ideas
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3Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Shut up
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Stop talking and let the model do the work
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Stop talking and let the model do the work
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Tom Wujec noQces talking doesn’t help
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h<ps://www.ted.com/talks/tom_wujec_got_a_wicked_problem_first_tell_me_how_you_make_toast
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Talk lessReorganize simple models to
help describe your ideas without all the discussionReplace brainstorming out
loud with silent brainstorming
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4Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Focus
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Set goals, then use pace-‐keeping signals to stay focused on them
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Set goals, then use pace-‐keeping signals to stay focused on them
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Set goals, then use pace-‐keeping signals to stay focused on them
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Save document creaAon and maintenance for later
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Save document creaAon and maintenance for later
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Focus on specific outcomes
Keep checking in on those outcomes and “time out” when the team drifts
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5Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Time box
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Use the Pomodoro Technique to keep pace
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Time-box small and large activities
At the end of a time-box, stop, reflect, and
ask if you can satisfice
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6Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Un-invite someone
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
The ideal decision making group is dinner-‐conversaAon sized
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Use different strategies for different sized groups
2-‐4 people: set goals, ?me-‐box, and keep pace
5-‐11 people: add a facilitator and structure the workshop
A dozen or more: break into small groups, then integrate results
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Crowds don’t collaborateTo make decisions fast,
keep groups dinner-conversation-sized (2-5 people ideally)
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7Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
v
Get out more
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www.jpa'onassociates.com
Ninety percent of life is just showing up.-‐-‐Woody Allen
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Go where people work
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Watch them work
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Let them teach you how
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Don’t wait for permission
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
NoAce the differences that make a difference
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
It’s a conversaAon, not an interrogaAon
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
People are happy to tell you about their challenges
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Get out of the building, way out of the building
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Make friends, because you won’t want to disappoint your friends
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Work together in small discovery teams
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www.jpa'onassociates.com
Ateeq has an epiphany
I’ve always been confident I can tell you precisely what users do.
But it’s not un9l today that I realize that I could never tell you why.
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
The best solutions come from passionate, motivated people
Empathy is the most powerful and positive
motivator I know
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8Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
v
Act
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Tom Chi from Google X
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Stop debaQng and act
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Thinking is overrated
Doing is the best kind of thinking
Tom Chi, Built UX Team for GoogleX Division of Google
Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
JSTOR has a simple approach to process they’re trying to live by
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
I saw this on a whiteboard as a reminder
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
I saw this on a whiteboard as a reminder
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
JFDI
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9Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
v
Take 5
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
You’ll know it’s working when you feel exhausted. Take a break.
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
If you’re doing it right, this stuff is really
exhaustingGet out, get coffee, close your eyes, and take 10
deep breaths
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
Get back in there.
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Jeff Pa'on & Associates, jeff@jpa'onassociates.com, twi'er@jeffpa'on
It’s doing the simple things well that makes the tough
stuff possible
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