ahm060 3 cargo and mail - pax and baggage
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3. CARGO/MAIL HANDLING
Station:
Handling Company:
Date:
3.1 Services
3.1.1 Services Provided
Services
Handling
Company Carrier
Not
Provided
Acceptance of standard cargo/mail and non dangerous special cargo
other:
Acceptance of Dangerous Goods
other:
Determination of palletized/containerized cargo weights
other:
Determination of bulk cargo weights
other:
Checking of ULDs and tie-down accessories serviceability
other:
Bulk cargo preparation for carriage
other:
ULD preparation for carriage
other:
Checking and segregating non dangerous special cargo loaded on ULDs
other:
Checking and segregating dangerous goods loaded on ULDs
other:
Completion and signature of ULD tags
other:
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ServicesHandlingCompany Carrier
NotProvided
Issuance of NOTOC
other:
Communication of load data to load control
other:
Security procedures
other:
Storage and protection of cargo
other:
Checking and calibration of scales
other:
Salvage of Dangerous Goods
other:
3.1.2 Experience
The Handling Company has experience in handling following Carriers and Aircraft Types:
Name of Carrier Aircraft Types
Comments:
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3.2 Training and Qualification
Three different functions are involved in the Cargo and Mail Handling process:
— Cargo acceptance
— Cargo preparation for carriage
— Communication of load data to load control
Consequently, the training and qualification may differ per function. To have a proper overview, the training and qualification aspects
shall be indicated for each function.
3.2.1 Basic Training
A. Basic training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
C. A Licence is issued (Yes/No)
Duration (days) EDP Used A B C
Function
Class-
room
On the
Job CBT
Self-
study Provider N Y Name Y N % Y N
Cargo acceptance
Cargo preparation for
carriage
Communication of load
data to load control
Comments:
3.2.2 Recurrent Training
A. Recurrent training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
C. A Licence is issued (Yes/No)
Duration (days)/Interval (months) EDP Used A B C
Function
Class-
room
On the
Job CBT
Self-
study Provider N Y Name Y N % Y N
Cargo acceptance
Cargo preparation for
carriage
Communication of load
data to load control
Comments:
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Legend:
= safety relevant complaint
= complaint; not safety relevant
= no complaint; in accordance with carrier’s standards fulfilled
= not applicable; not checked
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3.2.3 Dangerous Goods Training
Dangerous Goods training is given according to:
Carriers regulations
IATA Dangerous Goods Regulations
Dangerous Goods Training is Certified by:
A. Dangerous Goods Training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
C. A Licence is issued (Yes/No)
Duration (days) EDP Used A B C
Function
Class-
room
On the
Job CBT
Self-
study Provider N Y Name Y N % Y N
Cargo acceptance
Cargo preparation for
carriage
Communication of load
data to load control
Comments:
3.2.4 Dangerous Goods Recurrent TrainingDangerous Goods Recurrent Training is Certified by:
A. Dangerous Goods Recurrent Training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
C. A Licence is issued (Yes/No)
Duration (days)/Interval (months) EDP Used A B C
Function
Class-
room
On the
Job CBT
Self-
study Provider N Y Name Y N % Y N
Cargo acceptance
Cargo preparation for
carriage
Communication of load
data to load control
Comments:
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3.2.5 Intentionally Left Blank
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3.2.6 Additional Training
(Please state below, if, what type and for which function additional training is given)
Duration (days)
Type of Training Staff/Function Classroom On the Job CBT Self-study
Cargo acceptance
Cargo preparation
for carriage
Communication of
load data to load
control
Comments:
3.2.7 Training and Qualification Records
Type of Training
Training and qualification records are:
kept on file checked for validity
No Yes by No Yes byBasic Training
Recurrent Training
Dangerous Goods Training
Dangerous Goods Recurrent Training
3.2.8 General Comments on Training
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3.3 Procedures and Organisation Assessment
3.3.1 Cargo Acceptance
3.3.1.1 Tables of Hold Capacities
Tables of the aircraft hold capacities and structural limitations are available
Yes No
A procedure is in place ensuring that cargo dimensions and weights do not exceed the aircraft’s
loading limitations
Yes No
3.3.1.2 ULDs Assembled and Delivered by Agents/Shippers
ULDs do not contain dangerous goods and are built-up and secured according to
IATA AHM 311
Yes No
ULDs are checked for serviceability (ULDs and loading accessories)
Yes No
ULDs are checked for correct build-up and non-dangerous goods loading
Yes No
3.3.1.3 Acceptance for Shipping of Special Load
Special load (AVI, PER, HUM, VAL, OBX, etc.) is accepted in accordance with the IATA and/or
carrier’s regulations
Yes No
3.3.1.4 Acceptance for Shipping of Dangerous Goods
Dangerous goods shipments are accepted according to an acceptance sheet, shipper’s declaration
and qualified staff, as directed by IATA and/or carrier’s regulations
Yes No
Comments on cargo acceptance:
3.3.2 Cargo Preparation for Carriage
3.3.2.1 Determination of Weights
Weight of BULK cargo/mail is normally established by:
Weighing carts on a weighbridge
Weighing individual pieces
Tallying weights recorded on cargo manifests (AV7 documents for mail)
Weight of cargo/mail ULDs is normally established by:
Weighing ULDs/dollies on a weighbridge
Weighing individual pieces
Tallying weights recorded on cargo manifests (AV7 documents for mail)
3.3.2.2 Tables of Hold Capacities
Tables of the aircraft hold capacities and structural limitations are available
Yes No
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A procedure is in place ensuring that cargo dimensions and weights do not exceed
the aircraft’s limitations
Yes No
3.3.2.3 ULD and Tie-down Accessories Serviceability (e.g. straps and
attachment fittings)
ULDs and tie-down accessories are checked for serviceability according to carrier’s
regulations and/of IATA AHM 340
Yes No
3.3.2.4 Dangerous Goods Loaded in ULDs
DG-shipments are segregated according to carrier’s incompatibility Chart of
IATA DG-regulations 9.0
Yes No
When dangerous goods are loaded within a ULD, the appropriate ULD tag with theappropriate codes is affixed
Yes No
3.3.2.5 Special Load
The following information applies to special load, such as perishable cargo, live animals, human
remains and shipments requiring special handling due to their urgency or commercial importance.
All personnel involved in the handling of such shipments are fully aware of the special handling and
palletization rules of such shipments
Yes No
Suitable arrangements are made for appropriate security measures for valuable and vulnerable
cargo
Yes NoSpecial cargo shipments have the appropriate labelling attached to the package and are clearly
marked (e.g. AVI) in the “remarks” box of the ULD tag
Yes No
Perishable cargo and live animals are handled according to the requirements of the particular
commodity
Yes No
Incompatible loads are segregated according to carrier’s incompatibility Chart of IATA AHM 645
Yes No
ULDs are assembled according to their dimensional and structural limitations
Yes No
Aircraft palletization and tie-down for ordinary and particular cargo (dense, fragile, instable, etc.) is
carried out according to IATA and/or carrier’s regulations
Yes No
The destination, net weight, tare weight and total weight are clearly entered on the ULD tag
Yes No
Comments on cargo preparation for carriage:
3.3.3 Communication of Load Data to Load Control
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3.3.3.1 NOTOC
Information relating to dangerous goods and other special load is prepared by qualified staffaccording to IATA and/or carrier’s regulations
Yes No
Type of NOTOC issued:
Manual NOTOC as per AHM 381
EDP standard NOTOC as per AHM 382
EDP NOTOC summary as per AHM 383
ACARS NOTOC
Other (specify):
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3.3.3.2 Cargo and Mail Weight Information
Weight (and special remarks) of cargo and mail is normally supplied to load control by meansof:
Cargo manifests
ULD/bulk load statement
UWS message
Direct entry into DCS
Other method (specify):
Comments on load data communication:
3.3.4 Miscellaneous
3.3.4.1 SecuritySecurity in all aspects, as well as prevention of damage, pilferage and mishandling of all cargo is
provided for
Yes No
3.3.4.2 Storage and Handling of Cargo/mail Between Acceptance and Loading
Segregation, suitable storage facilities and special care for special types of cargo (dangerous
goods, live animals, perishables, vulnerables and valuable cargo) is provided for as per IATA
and/or carrier’s regulations
Yes No
3.3.4.3 Calibration of Scales
Scales are calibrated and checked
Yes — At intervals of:
No
3.3.4.4 Dangerous Goods Emergency Response Information
Is Emergency Response information available and used by the handling company
Yes No
3.3.4.5 Safety and Health Policy
Safety and Health policy is available and known by all staff
Yes No
3.3.4.6 Quality Assurance Program
A quality assurance program has been implemented
Yes No
Comments on miscellaneous security and safety procedures:
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3.3.5 Manuals Available at Cargo Department
Manual Carrier’sHandlingCompany’s
Manual is knownand being used Valid
Cargo Handling Y N Y
N
Cargo Services Conference
Resolutions Manuals
Y N Y
N
IATA Dangerous Goods Regulations Y N Y
N
IATA ULD Technical Manual Y N Y
N
IATA Live Animals Regulations Y N Y
N
Cargo Interchange Procedures
Manual
Y N Y
N
IATA Airport Handling Manual Y N Y
N
IATA Principles of Aircraft Handling Y N Y
N
Other (specify): Y N Y
N
Other (specify): Y N Y
N
Other (specify): Y N YN
3.3.6 Filing Procedure
Shipper’s declaration for dangerous goods
Filed — Duration:
Not Filed
Dangerous goods acceptance check-list
Filed — Duration:
Not Filed
NOTOC
Filed — Duration:
Not Filed
Cargo/mail weight information
Filed — Duration:
Not Filed
3.3.7 General Comments on Procedures/Organization:
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3.4 Summary
4. PASSENGER AND BAGGAGE HANDLING
Station:
Handling Company:
Date:
4.1 Services
4.1.1 Services Provided
Services
Handling
Company Carrier
Not
Provided
Check-in
other:
Boarding
other:
Baggage sorting
other:
4.1.2 Experience
The Handling Company has experience in handling following Carriers and Aircraft Types:
Name of Carrier Aircraft Types
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Legend:
= safety relevant complaint
= complaint; not safety relevant
= no complaint; in accordance with carrier’s standards fulfilled
= not applicable; not checked
4.2 Training and Qualification of Passenger Handling/Baggage Handling Staff
4.2.1 Basic Training
Several different functions are involved in the passenger/baggage handling process. Consequently, the training and qualification
may differ per function. To have a proper overview, the training and qualification aspects shall be indicated for each function.
Standard functions: Check-in
Boarding
Baggage handling
Basic training is Certified by:
A. Basic Training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
Duration (days) EDP Used A B
Staff/Function
Class-
room
On the
Job CBT
Self-
study Provider N Y Name Y N %
Check-in
Boarding
Baggage handling
4.2.2 Recurrent Training
Basic training is Certified by:
A. Recurrent training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
Duration (days)/Interval (months) EDP Used A B
Staff/Function
Class-
room
On the
Job CBT
Self-
study Provider N Y Name Y N %
Check-in
Boarding
Baggage handling
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4.2.3 Dangerous Goods Training
Dangerous Goods training (concerning the carriage of DG in baggage) is given according to:
IATA Dangerous Goods Regulations
IATA PSCR 745 (Dangerous Goods in Passengers Baggage)
Dangerous Goods Training is Certified by:
A. DGR basic training must be completed by a written test (Yes/No )
B. Minimum passing rate for test (in %)
Duration (days) EDP Used A B
Staff/Function
Class-
room
On the
Job CBT
Self-
study Provider N Y Name Y N %
Check-in
Boarding
Baggage handling
4.2.4 Dangerous Goods Recurrent Training
Dangerous Goods Recurrent Training is Certified by:
A. Dangerous Goods Recurrent Training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
Duration (days)/Interval (months) EDP Used A B
Staff/Function
Class-
room
On the
Job CBT
Self-
study Provider N Y Name Y N %
Check-in
Boarding
Baggage handling
4.2.5 Intentionally Left Blank
4.2.6 Additional Training
Duration (days)
Kind of Training Staff/Function Classroom On the Job CBT Self-study
Check-in
Boarding
Baggage handling
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4.2.7 Training and Qualification Records
Type of Training
Training and qualification records are:
kept on file checked for validity
No Yes by No Yes by
Basic Training
Recurrent Training
Dangerous Goods Training
Dangerous Goods Recurrent Training
4.2.8 General Comments on Training
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4.3 Procedures and Organization Assessment
4.3.1 Establishing Load Data
Passenger Manual
Seat distr. EDP
Baggage Weighing at check-in (actuals)
Using standard weight
Other:
Comments:
4.3.2 EDP System (DCS)
EDP system used for check in
No
Yes Carrier’s Name: provider:
Handling Company’s Name: provider:
Above-mentioned EDP system is also used by the following carriers at the same airport:
Comments:
4.3.3 Check-in
4.3.3.1 Passenger Types and Their Impact on Weight and Balance
Check-in staff is able to identify passengers whose weight is proportionately above or below
average (athletes, seamen, children, ethnic groups)
Yes No
4.3.3.2 Passenger with Reduced Mobility
Check-in staff is aware that passengers with reduced mobility are not to be seated in areas
critical to the safety of the flight (e.g. exits)
Yes No
4.3.3.3 Potentially Dangerous Passengers
Check-in staff is able to identify passengers who might jeopardize flight safety (e.g. passengers
under the influence of alcohol or drugs, etc.)
Yes No
4.3.3.4 Handbaggage
Check-in staff is aware of the effects excessive and overdimensional handbaggage has on safety
or quality of service
Yes No
4.3.3.5 Animals
Procedures and conditions of carriage for animals are known by check-in staff
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Yes No
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4.3.3.6 Dangerous Goods in Passenger Baggage
Check-in staff know the consequences of forbidden dangerous goods on flight andpersonnel safety
Yes No
Check-in staff know which dangerous goods are allowed/not allowed in baggage
Yes No
Check-in staff can identify those passenger groups most likely to carry dangerous goods
(hunters, campers, etc.)
Yes No
Check-in staff can identify potentially dangerous baggage (leaks, smoke, smell, etc.)
Yes No
Check-in staff can identify DANGER tags (color, shape, design symbols)
Yes No
4.3.3.7 Report to Load Control
A procedure is in place whereby check-in staff report particularities concerning passenger
weights and baggage nature to Load Control
Yes No
Comments:
4.3.4 Boarding
4.3.4.1 Passenger Types and Their Impact on Weight and Balance
Boarding staff is able to identify local or transfer passengers whose weight is proportionately
above or below average (athletes, seamen, children, ethnic groups)Yes No
4.3.4.2 Passengers with Reduced Mobility
Boarding staff is aware that passengers with reduced mobility are not to be seated in areas
critical to the safety of the flight (e.g. exits)
Yes No
4.3.4.3 Potentially Dangerous Passengers
Boarding staff is able to identify passengers who might jeopardize flight safety (e.g. passengers
under the influence of alcohol or drugs, etc.)
Yes No
4.3.4.4 Handbaggage
Boarding staff is aware of the effects excessive and overdimensional handbaggage has on safety
or quality of service
Yes No
4.3.4.5 Security Check
A security check is made by matching the number of checked-in passengers against the number
of boarded passengers
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Yes No
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4.3.4.6 Dangerous Goods in Passenger Baggage
Boarding staff know the consequences of forbidden dangerous goods on flight and personnelsafety
Yes No
Boarding staff know which dangerous goods are allowed/not allowed in baggage
Yes No
Boarding staff can identify those passenger groups most likely to carry dangerous goods
(hunters, campers, etc.)
Yes No
Boarding staff can identify DANGER tags (color, shape, design symbols)
Yes No
Boarding staff can identify potentially dangerous handbaggage (leaks, smoke, smell, etc.)
Yes No
4.3.4.7 Reporting to Load Control
A procedure is in place whereby boarding staff report particularities concerning passenger
weights and baggage nature to Load Control
Yes No
Comments:
4.3.5 Baggage Handling
4.3.5.1 Dangerous Goods in Passenger Baggage
Baggage handling staff knows the consequences of forbidden dangerous goods on flight and
personnel safety Yes No
Baggage handling staff knows which dangerous goods are allowed/not allowed in baggage
Yes No
Baggage handling staff can identify DANGER tags (color, shape, design symbols)
Yes No
Baggage handling staff can identify potentially dangerous baggage (leaks, smoke, smell, etc)
Yes No
4.3.5.2 Loading
Baggage handling staff knows the consequences of loading unserviceable ULDs or dangerous
baggage on flight and personnel safety
Yes No
Baggage handling staff knows when a ULD is deemed unserviceable
Yes No
Baggage handling staff knows the IATA designation codes for “B” ULDs
Yes No
Baggage handling staff knows the codes utilized on baggage and ULD tags
Yes No
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Baggage handling staff knows the importance of sorting baggage according to LB, TB, Priority,
etc. in ULDs and bulk carts
Yes No
Comments:
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4.3.6 Communication of Check-in Data for Establishing the Loadsheet
4.3.6.1 Passengers
Passenger check sheet
Teletype message
Direct entry into DCS
Other method (specify):
4.3.6.2 Baggage
Weighing at check-in (actuals)
Using standard weight
Other:
Comments:
4.3.7 Communication of Check-in Data for Checking the Loadsheet
4.3.7.1 Passengers
The number of passengers is checked
at:
by:
For comparison with the loadsheet figures the number of embarking passengers is
supplied
to:
by:
by means of:
4.3.7.2 Baggage
The number of baggage pieces is checked
at:
by:
For comparison with the loadsheet figures the number of baggage figures is
supplied
to:
by:
by means of:
Comments:
4.3.8 Manuals
Manual Carrier
Handling
Company’s
Manual is
known and
being used Valid
IATA PSCR Y N Y
N
Passenger Service Manual Y N Y
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N
Other (specify): Y N YN
Other (specify): Y N Y
N
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4.4 Summary
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