aiim case study 1 group3

GreenPowerOps

Business Objectives & MeasuresLegal & Ops Issues

ECM Case Study - Group 3

Business Objectives & MeasuresBusiness Objectives (What) Benefit Measure (How)Respond to deadlines quickly Lenght of time to answer the RfP’s

Reduce the time by half (assumption 1 month -> target 2 weeks

Increase collaboration accross the organization Matrix is defined, published and communicatedMonitor productivity and conflicts in projects

Increase dynamic content of digital information Number of reports in the form of paper and shared via eMailsNumber of documents and eMails that have been centraly published (global repository). In 1 year time all European offices will use the central repository

Better content search and retrieval Version control and reuse of knowledge + global visibilityRun survey to assess time spent on content search

Better management of Customer Relationship Content push & targetting by customer interest areas and increase the use of listservs.1 monthly newsletter. Yearly survey on customer satisfaction.

Legal & Operational IssuesLegal & Compliance Issues Operational Issues

• Security rules and employee data (privacy) based on local legislations

• Enlarge the possibility of information access other than BlackBerry

• Content approval prior to final release(example: RfP’s = legal review + diff. versions)

• No standard and unified process and procedures acroos the organization

• Potential upcoming legal issues:1) Litigations/dispute in a increasing competitive business area

• Change management and corporate culture

2 ) Compliance with regulations • No corporate guidelines and standards on content creation and management

3) Local legislations • Information locked in silos and not globally available and searcheable (KM)

• Multilingual support

• Training inadequate, need to increase knowledge of new and existing apps