albassami ‘s job is not feasible without it
Post on 19-Jul-2015
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GROUP MEMBERS
1. Arni B. Hj. Morshidi P14D461P
2. Anisah Bt Ismail P14D389P
3. Syarifah Rohaya Bt Wan Idris P14D397P
4. Dayang Adelina Bt Hj Abang Muan P14D394P5. Norhana Aini Bt Saini P14D398P
ALBASSAMI INTERNATIONAL
GROUP
biggest companies specialized in vehicle transportation in the Middle
East
started 1968
At present, the group is operating all over the Kingdom and extends
throughout the Gulf Cooperation Council (GCC) countries, Syria,
Lebanon and Jordan.
Transportation market in
kingdom of Saudi Arabia
Variety of activities :
• All kinds of vehicle transportation services
• Transportation of goods and supplies
• Special transportation services (VIP)
• Trucks and vehicle maintenance and repair centre
POOR ASSET MANAGEMENT
No audits on drivers
No Freight Tracking
OPERATIONAL REPORTING ERRORS
Different Truck’s availability lists
Discrepant shipping reports
from different
branches and headquarters
COMPETITORS
Abdullah Hashem
Company Ltd.
Al Tala’a International
Transportation Co. Limited
Ma
na
ge
me
nt •Encourage
knowledge sharing among
•branches and headquarters
•Increase use of data by managers
•Identify opportunity to use technology
Org
an
iza
tio
n •Redesign Business
Processes
•Built new channels of information flow
•Train employees in use of the system
Tec
hn
olo
gy
•Deploy clustered Dell Servers (windows 2003) and over 270 clients (XP)
•Deploy a DBMS (using Sybase Adaptive Server) and clients (using SQL anywhere)
•Deploy SMS (short massage service)/POD (point of Delivery) updating
•Tracking shipment & Customer info
•Deploy a web page
•Online tracking with bill/phone number
•Rate calculation
Info
rma
tio
n s
yst
em
• Online tracking
• SMS Tracking
• SMS on Delivery
• POD (print on demand) updating
Bu
sin
ess
So
lutio
n
• Up to date clients data, maintenance and vehicle tracking info (every 30 minutes) (electro. data interchange)
• Proper budget allocation
• Improved investment and operational decisions (improved Decision Making)
• Better audit on drivers
• Proper performance monitoring – Appraisals –Loyal staff
There are two system are implementation in the Albassmi group are
describe in this case.
The database management system, used as the backbone of the system,
is Sybase Adaptive server, whereas client use SQL anywhere. There are
replication between the server at HQ and the client’s branches.
Throughout the replication, branches data is sent to server and
aggregated to create most update database version, and then send back
to the branches. This means every branches have the most recent version
of client list, truck’s availability, and new shipping contracts so that any
customer is able to deal with any branch at anytime.
There are two system are implementation in the Albassmi group are
describe in this case.
Maintains all the sender information such as the sent car, the track
number, the sender and the receiving branches and send the SMS
message to the client acknowledging the arrival of the car. The system
also records the client data and hold maintenance information. The
system also enables standard report to be provided to top management
and head sectors about the productivity of each branch. The system
allowed a better audit on all drivers’ behaviour.
Enhance company performance.
Operational excellenceAchieve better customer
services
New products, services, and business models
Customer and supplier intimacy
Improved decision making
Competitive advantage
Proper performance and monitoring resulted in adequate
employees’ appraisals and consequently loyal staff.
Maintains all the sender information :
• Sent car
• The truck number
• The sender and receiving branches
• Send an SMS to the client acknowledging the arrival of the car.
The system also records :
• The client’s data
• Holds maintenance information
• Linking the data of vehicle maintenance centre with the transportation service helps to enhance company performance and achieve better customer service.
BEFORE …
• Before the implementation of the computerized system, the struggle of the company was that it was difficult or impossible to properly handle and control the endless number of daily work options and orders related to the business operations at a perfect level of service.
AFTER …
• This problem was overcome only when the shipping information system was deployed. The work that was previously done manually was being included in the system. The accuracy, speed and reliability of the workload greatly increased and this helped the company address it business needs and information requirements.
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