alm from a business perspective (itsmf, antwerp, mar 2011)
Post on 18-Nov-2014
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Topic IT Business
IT IT=OK, Business=OK
Not my biggest problem
Reduce uncertainty by
One perfect solution
Various strategies
Driver Utopia Survival
Dimensions One Many
Decision-making Rational Intuitive
World Static Dynamic
Different planets
Agenda
• Business people versus IT people• Thinking out of the IT Box• ALM from a Business Perspective• Positioning BiSL model• Overview BiSL• Resources
Introduction
• Director of International Affairs• IT Management Consultant & member of
CTO Office at Capgemini• ‘Champion’ at EXIN• Lecturer at Rotterdam, Brussels, Hangzhou• Author & Speaker• IT Paradigmologist• IT Management Philosopher
1978-84
1985-89
1990-94
1995-99
2000-04
2005-10
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SpeakerAuthorTrainerManagerConsultantDeveloper
Hap
pine
ss
Time
ASL BiSL Foundation
• Professional association for IM/AM• Founded in 2002, Not-for-profit, Vendor-
independent, Public domain organization• Advance professionalization of IT from both
a business and an IT perspective• Freely available standards & best practices• www.aslbislfoundation.org
Knowledge
• Process frameworks: ASL and BiSL• Best practices• Publications & e-books; Books (fee)• On-line support• Individual examination specification (EXIN)• Theme sessions; Annual conference (fee)
Speed of business change
Complexity of hybrid application landscapes
Immature demand management
Relationship between business and IT
Agenda
• Business people versus IT people• Thinking out of the IT Box• ALM from a Business Perspective• Positioning BiSL model• Overview BiSL• Resources
What do IT people think about Business people?
• Don’t know what they want• Are always changing their minds• Won’t take responsibility for decisions• Don’t use the system properly• Blame us for everything• Don’t trust us• Don’t understand us
What IT responsibilities does IT think the Business has?
• Usage of information (systems)• Business data (quality)• Contact with IT• Functionality and quality requirements• Implementing change in organization• Business cases and funding; procurement• Information policy and strategy
What do Business people think about IT people?
• Speak techno-babble• Aren’t pragmatic enough• Too slow• Say it’s our fault – “you didn’t tell us that”• Are reluctant to learn about the business• Live in a world of their own• Don’t understand us and our business
Agenda
• Business people versus IT people• Thinking out of the IT Box• ALM from a Business Perspective• Positioning BiSL model• Overview BiSL• Resources
Thinking out of the IT box
Demand & UseSupply
Business Departments
IT Service Providers &Suppliers of IT Components
Business
IT Services
IT
Agenda
• Business people versus IT people• Thinking out of the IT Box• ALM from a Business Perspective• Positioning BiSL model• Overview BiSL• Resources
Identification
• Get brilliant idea to achieve less capital / more income / fewer costs / less risk
• Use IT to improve existing business• Use IT to create new business• Balance IT change & organizational change• Specify requirements
Justification
• Well informed decision making• Cost benefit analysis• Political feasibility – often compromises• Impact on non-IT aspects• Priorities: budget and planning• Long term investments vs market
uncertainty
Realization
• Contract IT Services & participate in design• Design non-automated aspects• Review & test application & organization• Transition
– Planning & coordination– Communication, communication,
communication– “Implementation between the ears”
Exploitation
• End user support– Productive users / Optimal use of applications
• Business data management– Corporate data / Data quality / Ad hoc queries
• Operational supplier management– Standard service requests– Availability, performance, continuity– Monitoring operational supplier performance
Evaluation
• Project planning and use of resources• Financial performance, return on
investment• Supplier performance• Information as an effective business
resource
Business IT Roles Key to successful outsourcing
· Super users· Business data manager· Operational supplier manager· Contract manager· Project/transition/change managers· Enterprise architect· Strategic supplier manager
Agenda
• Business people versus IT people• Thinking out of the IT Box• ALM from a Business Perspective• Positioning BiSL model• Overview BiSL• Resources
FunctionalityApplications
InfrastructureServices
ITIL V3
ASL
BiSL
IT (Supply) Business (Demand& Consumption)
Agenda
• Business people versus IT people• Thinking out of the IT Box• ALM from a Business Perspective• Positioning BiSL model• Overview BiSL• Resources
Planning and resource management
Financialmanagement
Demandmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
User management cluster Functionality management cluster
Specifyinformation
requirements
Design non-automated
IS
Prepare transition
Reviewing and testing
Establishbusiness
process devel.
Informationstrategycluster
Strategicsupplier
management
Strategic infor-mation partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organizationstrategycluster
Informationlifecycle
management
Establishinformationchain devel.
Establishtechnologicaldevelopments
Change-mgt
Transitionmgt
Informationportfolio
management
BiSL
Business responsibilities
• Usage of information (systems)• Business data (quality)• Contact with IT• Functionality and quality requirements• Implementing change in organization• Business cases and funding; procurement• Information policy and strategy
• Usage of information• Business data• Contact with IT• Functionality and quality requirements• Implementing change in organization• Business cases and funding; procurement• Information policy and strategy
Operational supplier
management
Business datamanagement
End usersupport
User management cluster
• Usage of information• Business data• Contact with IT• Functionality and quality requirements• Implementing change in organization• Business cases and funding; procurement• Information policy and strategy
Functionality management cluster
Specifyinformation
requirements
Design non-automated
IS
Prepare transition
Reviewing and testing
Change-mgt
Transitionmgt
• Usage of information• Business data• Contact with IT• Functionality and quality requirements• Implementing change in organization• Business cases and funding; procurement• Information policy and strategy
Planning and resource management
Financialmanagement
Demandmanagement
Contract management
• Usage of information• Business data• Contact with IT• Functionality and quality requirements• Implementing change in organization• Business cases and funding; procurement• Information policy and strategy
Infor-mationcoor-
dination
Establishbusiness
process devel.
Informationstrategycluster
Strategicsupplier
management
Strategic infor-mation partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organizationstrategycluster
Informationlifecycle
management
Establishinformationchain devel.
Establishtechnologicaldevelopments
Informationportfolio
management
Summing up
• ‘BIM’ is a Business responsibility, not IT• IT suffers when BIM is poorly executed• ITIL, ASL, … = guidance for ITSM• BiSL = guidance for Business• Operational, tactical, strategic guidance• It’s not easy – develop BIM capabilities• It’s a journey – step by step
Agenda
• Business people versus IT people• Thinking out of the IT Box• ALM from a Business Perspective• Positioning BiSL model• Overview BiSL• Resources
Impact analysis
Realization
Testing
Design
Implementation
Software control and distribution
Life cyclemanagement
ICT portfoliomanagement
Customerorganisations
strategy
ICT developments
strategy
Customer environment
strategy
Servicedelivery
definition
Organizationcycle
management
SupportEnhancement
&renovation
Management processes
Connecting processes
Planning& control
Costmanagement
Qualitymanagement
Service levelmanagement
Strategic processes
Changemanagement
Marketdefinition
Accountdefinition
Technologydefinition
Skillsdefinition
Incidentmanagement
Configurationmanagement
Availabilitymanagement
Continuitymanagement
Capacitymanagement
Operational
processesOperational processes
Applicationscycle
management
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ASL
• Business people versus IT people• Thinking out of the IT Box• ALM from a Business Perspective• Positioning BiSL model• Overview BiSL• Resources
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Recap
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