amanda_r_morris_resume updated

pg. 1 | Amanda Morris | 700 S Richmond Street | 765-546-8940 | Morris0491@comcast.net

A M A N D A M O R R I S 700 S Richmond Street | Winchester, IN 47394 | 765-546-8940 | morris0491@comcast.net

HIGHLIGHTS

Over 15 years HR Staffing and Administrative Support with enterprise wide Application Tracking System (ATS) troubleshooting, Form Creation (requisitions, offers, etc), technical training, instructional

design, and report generation experience. Proven ability to adapt to ever changing environments, support multiple virtual professionals, and willingness to take on multiple company projects.

SKILLS PROFILE

Account Management

Customer Service

Troubleshooting

Problem Solving

Time Management

Self-Motivated

Quick to learn new tasks

Proficient in Microsoft Office Suite

(2003) (Word, Excel, PowerPoint, Visio, Access)

Lotus Notes & Microsoft Outlook

(email systems)

Microsoft Lync 2013

Adobe

Siebel CRM Ticket System

SharePoint

ADP Recruiting Management

VirtualEdge Product Suite (VE Pro & HV, SASS, I9, Symmetry, Salute, OLA, Pilot, Verbiage & Branding

portals , Reporting, etc.)

Administrator WebTop

(Taleo/ATS)

Staffing WebTop (Taleo/ATS)

Scheduling Center (Taleo/ATS)

Onboarding Portal (Taleo/ATS)

XIR2 Reporting System (Taleo/ATS)

Business Objects

AS/400

ISO Tracker

Proctor

EMPLOYMENT HISTORY

ADP – VirtualEdge (June 2010 – July 2016) (Remote / Off Premises Worker) Solution Center Consultant III - November 2012 – July 2016 Solution Center Consultant II – June 2010 – November 2012

Fort Worth, TX & Winchester, IN Provide technical application support to an assigned base of clients over the past 6+ years (approx. 15-20 clients) for both VirtualEdge (VE) & Recruiting Management (RM) ATS Database programs. Resolved clients' application questions or problems in the areas of system configurations/setup, product functionality and bugs/enhancements in addition to other service issues in the complex arena of the applicant tracking system Knowledge of additional products as they work within the VE system - Such as; Salute on-boarding, EI9, Screening and Selection Services, WOTC, and Symmetry products Managed client request tickets within Siebel System to properly record actions taken in client systems as

pg. 2 | Amanda Morris | 700 S Richmond Street | 765-546-8940 | Morris0491@comcast.net

well as communications to allow detail to be pulled for audits or questions. Involved in any additional follow up, testing and troubleshooting to ensure fix or changes made worked prior to notifying client. Summarize client experiences and share best practices with clients. Proactively build relationships with the client contacts Conveyed client feedback to other functional areas Provided metrics for client audits Implementations of new clients Part of 4 person team to complete client migrations to ADP Recruiting Management. Assisted in moving current clients onto new EI9 platform and WOTC platform Coordinated meetings, travel and client communications Subject matter expert for OLA, Salute, Symmetry, & EI9 products as the systems integrated with VE. Authored Training documentation and Conducted training for recruiting teams in various areas of their ATS System and product suites.

WellPoint Inc. / Anthem BCBS (October 2001 to May 2010) (Remote / Off Premises Worker)

Talent Acquisition & Employment Branding Business Analyst I - May 2008 – May 2010 (Fort Worth, TX) IT Helpdesk Analyst II - Mar 2007 – May 2008 (Indianapolis, IN) Sr Administrative Assistant/Talent Acquisition Assistant - Oct 2001 – Mar 2007 (Indianapolis, IN) (Kelly Services) - Sep 2001 – Oct 2001 (Indianapolis, IN)

Indianapolis, IN & Fort Worth, TX

System Administrator for Taleo products (WebTop, Onboarding, Scheduling Center, Admin WebTop) eQuest, SkilAnalyzer and HireRight Systems Respond to user inquiries (candidates, internal associates & recruiters) Responsible for maintaining our Applicant Tracking System (ATS) regarding security and data structure (users, job templates, positions, departments & locations, system correspondence, prescreening question library, source tracking etc) Troubleshooting system issues and glitches. Various Weekly and Monthly report generation including but not limited to Department Monthly Metrics, Source Tracking reports, and Satisfaction Survey Results Produced reports that required a bump up with our HRIS system using Business Objects & PeopleSoft. Configuration of the Onboarding PDF documents Configure workflow and career sections requests Product enhancements meetings, providing feedback, ideas and experience knowledge of the backend in order to build to client specifications. Outline new processes for upgrades to the applicant tracking system Conducted Virtual Web casts for Training on various department systems Phone Interviewing Sent out Offers , data entry of offer information into system for approx. 50 hires a week Positing Requisitions (to ATS, CareerBuilder, Monster etc) New Hire Form collection (i9, direct deposit etc) Act as back-up support to Vice Presidents within the HR Generalist Teams Set-up and facilitation of new hire orientation Responsible for the enterprise wide Associate Referral Payouts (42,000+ associates) – Produced bi-weekly National Certifications Proctor (including health Insurance Licensing, certifications, Claims and Customer Care, Nursing Certifications)