an internship experience file
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8/7/2019 An Internship Experience File
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An Internship Experience File
By Anuj Gupta
On
Name of the Guide : Training Started Date:
Vishal singh negi 07,Jun 2010
Sr. Executive Completed date:
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Table of contents
Sr.No Contents Page No.
1 Introduction 1
2 Brief summary of Internship Project Report
3 Method of data collection.
4 Analysis of the company/organization
5 SWOT
6 Personal Review
7 Appendices
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Introduction
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"Each summer, college students across the country get a taste of the real world by
participating in internships. It's worth it for companies to put time and effort into developing
a summer student program that benefits your business. This worthy investment can help
reduce overhead and boost productivity. Summer internships are usually eight to twelve
weeks long and can be full or part time. These short term experiences provide a real insight
into what it¶s actually like working in a particular job or career field.
As Internships are work-related learning experiences that provide an opportunity for students
to gain important knowledge and skills in a career related field.
As internships is one of the ways to get connected with the organization you are working
under. Academic knowledge contributes a lot but when it comes for the field job or the
practical work, we really need to work hard. Academic knowledge contributes when we need
to frame questions, when we need to make formats, pie charts etc. But when it comes for
practical work, experience matters a lot. Day 1 when i visited one of the respondents, my
confidence was bit low. As this process keep on going my confidence level started growing
up.
Practical work teaches us the real experience of doing the things. But the experience can be better when one have good academic knowledge.
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Brief Summary of Internship Project Report
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As i started my internship on 2010-07-30 at connect. First week of the training was not so busy, as training was given regarding the company knowledge. Mr. Vishal negi sir directed
me what to do n how to do. Project on market share of the company was given to me. As i
started working on the project, the first task was to collect information regarding the use of
which service provider. For this i made a format as shown below.
Serial
No.
Customer
Detail
Company
Profile
Location
Address
Present
Status
Future
Expansion
Remarks
As to inquire about the present service provider, i have to ask questions like (which service
provider connection you are using, how many lines you are using, if broadband then which
service provider, approx bill of the month, are you satisfied with the service, any future
expansion plan, etc) to the respondents. I covered Sector 17, 34, 22, 9, 35 for my project
report.
As when i covered all the sectors given to me, it was easy for me to take out the market share
of the company based on the total respondents done. Respondents which i covered include
Small scale industries, corporate offices, educational institutes, etc.
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Method of Data Collection:
Primary data collection method used.
Primary Data:
For collecting primary data I used a Format which was filled by me while collecting the
data.
Sampling plan:
The sampling plan was designed after deciding about the sampling unit and sampling size. I
choose convenient sampling method to choose the respondent samples.
Sampling Unit:
The sampling method used for the above research problem will be convenient sampling. The
sampling area in chandigarh.
Statistical tools:
Pie charts have been used to understand and interpret the various findings of the survey and
market research and to conclude of analysis in very precise manner. Techniques of Pie charts,
Tabulation and Cross tabulation are used for interpretation.
Sample size:
Keeping in view the time and resources available for the study, it was decided to restrict thesample size to 50 respondents. For drawing the sample convenient judgmental sampling has
been used to save time and to meet my objectives.
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Analysis of the Company/Organization
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Exclusive world-class showrooms to provide high quality customer care to CONNECT
subscribers at an exclusive one-stop shop have been set up to fulfill total communication
needs of the subscribers. It provides a single window opportunity to address all customer
queries, besides serving as an outlet for sale of all CONNECT products. These aesthetically
beautiful outlets allow CONNECT subscribers to subscribe to any of CONNECT services
while experiencing a demo of exclusive CONNECT services like Phone to mail, AudioConference Bridge, Video Conference, DSL etc. At the Connect World, a customer can
subscriber to a telephone connection, buy Phone cards, CDMA mobile handsets, Customer
Premises Equipment (CPE) and Internet products. One can also make bill payments, register
a complaint and seek information on any of the company's products or services. Specially
trained executives attend to the customer needs and ensure that they are met with speed and
efficiency. An agreement has been signed between the Government of Punjab and HFCL
Infotel Ltd. wherein CONNECT will provide free data connectivity for the government's e-
governance & citizen services projects. This connectivity will facilitate communication
between state headquarters, district headquarters, sub-divisions and blocks. The e-
Governance project will help the government in improving revenue collection, delivery of
citizen services, increase government accountability and transparency thereby increasing
citizen trust in government besides providing effective MIS for government decisions. This
will effectively involve stakeholders, including NGOs, business, and interested citizen in new
ways of meeting public challenges.
What CONNECT Offers in terms of other Competitors?
y 24X7 customer care center at phone number 1999.
y Apart from these connect also provide Internet Leased Lines, DSL Broadbandservices, ISDN services and point-to-point connectivity.
y Connect Wire line offer also gives host of Value Added Services (VAS) like VideoConferencing, Tele-meet, 3 party conferencing, Call hunting, Call forward, Call
waiting, Dynamic Lock etc
Connect offers you.
³Total Communication Solution´ with a complete range of products & services.
Some of the special reasons why Connect should become and remain your preferred
Communication Partner are:
y Rated as best operator in terms of overall service in North India by TRAI.
y Superior network quality. Self-healing ring protected network.
y Round the clock dedicated customer care.
y Fault resolution with in 4 hours.
y Customized tariff plan to suit unique customer requirements.
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SWOT
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The SWOT analysis is a business tool available in the tool box. However, running a business
forces you to focus on the issues and fires burning today, not tomorrow.
Strengths
y End-user sales control and direction.
y Right products, quality and reliability.
y Superior product performance vscompetitors.
y Better product life and durability.
y Spare manufacturing capacity.
y Some staff have experience of end-user
sector.
y Have customer lists.
y Direct delivery capability.
y Product innovations ongoing.
y Can serve from existing sites.
y Products have required accreditations.
y Processes and IT should cope.
y Management is committed and
confident.
Weaknesses
y Customer lists not tested.
y Some gaps in range for certain sectors.
y We would be a small player.
y No direct marketing experience.
y We cannot supply end-users abroad.
y Need more sales people.
y Limited budget.
y Don't have a detailed plan yet.
y Delivery-staff need training.
y Customer service staff need training.
y Processes and systems, etc
y Management cover insufficient.
Opportunities
y Could develop new products.
y Local competitors have poor products.
y Profit margins will be good.
y End-users respond to new ideas.
y Could extend to overseas.
y New specialist applications.
y Can surprise competitors.
y Support core business economies.
y Could seek better supplier deals.
Threats
y Legislation could impact.
y Environmental effects would favour
larger competitors.
y Existing core business distribution risk.
y Market demand very seasonal.
y Retention of key staff critical.
y Could distract from core business.
y Possible negative publicity.
y Vulnerable to reactive attack by major
competitors.
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Personal review
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As what we learn through academic knowledge, contributes a lot when working in an
organization. Academic knowledge more of us guides, what to do, when to do and how to do
in an organisation. Academic knowledge guides us how management skills can be applied in
performing activity. But when activity is performed in real, it is the only experience which
makes you perfect. While performing activity many hurdles comes like, rude customer,
wrong Question, Irritating Customer at that point of time only skills helps out.
While doing a survey, person needs be clam, polite, and with positive attitude. As a person
interact with different types of respondents. All respondents comes with different questions,
believes and different mindset. In this types of situation, experience in performing activity
helps out not only the knowledge.
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Appendices
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Plans
Plan Name UL495* UL695* UL995*UL
555*Gold666*
Surf 997#
Turbo1099
Easy Surf 1699**
Surf Max
2999**
MonthlyRental
Rs 495 Rs 695 Rs 995Rs
555Rs
666Rs 997
Rs1099
Rs 1699 Rs 2999
RouterRental
Nil Nil Nil Nil Nil Nil Nil Nil Nil
Free DataTransfer
UL UL UL UL UL UL 10 GB UL UL
Extra DataUsageCharges
NA NA NA NA NA NARe
0.90/MB
NA NA
Bandwidth## (upto)
1 Mbps 1 Mbps 1 Mbps300Kbps
500Kbps
800Kbps
2Mbps
1 Mbps 2 Mbps
Free Voice
Pulses
worthRs
500(Onnet)
worthRs
500(Onnet)
worthRs
500(Onnet)
worth
Rs 50
worth
Rs 50
worth
Rs 100
worth
Rs 100
worth Rs
100
worth
Rs 300
Extra VoiceUsageCharges
Local toFixed
1p/sec 1p/sec 1p/secRe
1/3min
Re1/3mi
n
50p/min
50p/min
1p/sec 1p/sec
Intra toFixed
1p/sec 1p/sec 1p/secRe
1/minRe
1/min50p/min
50p/min
1p/sec
1p/sec
Local toMobile
1p/sec 1p/sec 1p/secRe
1/minRe
1/min50p/min
50p/min
1p/sec
1p/sec
STD 1p/sec 1p/sec 1p/secRs
1.99/
min
Re1/min
75p/min
75p/min
1p/sec 1p/sec
ISD
USA,Canada,UK(Landline)
99paisa/m
in
99paisa/
min
99paisa/min
99paisa/min
99paisa/min
99paisa/min
99paisa/min
99paisa/min
99paisa/min
Europe, UK(Mobile),SEA
Re1/7.5sec
Re1/7.5sec
Re1/7.5sec
Re7/min
Re7/min
Re7/min
Re7/min
Re 7/minRe
7/min
ROWRe 1/6
secRe 1/6
secRe 1/6
sec
Re10/mi
n
Re10/mi
n
Re10/mi
n
Re10/mi
n
Re10/min
Re10/min
Remarks
After 5GB
speedreduce@256KP
BS
After10 GB
speedreduce@256KP
BS
After20 GB
speedreduce@256KP
BS
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PlanName
Home TopUp 250
UL555*
Gold666*
Diamond 888*
Surf 997#
Turbo1099
Easy Surf 1699**
Surf Max2999**
MonthlyRental
Rs 250 Rs 555 Rs 666 Rs 888 Rs 997 Rs 1099 Rs 1699 Rs 2999
RouterRental
Rs 100 Nil Nil Nil Nil Nil Nil Nil
Free
DataTransfer
1 GB UL UL UL UL 10 GB UL UL
ExtraDataUsageCharges
Re 0.90/MB NA NA NA NARe
0.90/MB
NA NA
Bandwidth ## (upto)
512 Kbps300Kbps
500Kbps
700 Kbps800Kbps
2 Mbps 1 Mbps 2 Mbps
FreeVoicePulses
As per thevoice plan
worthRs 50
worthRs 50
worth Rs50
worthRs 100
worthRs 100
worth Rs100
worth Rs300
ExtraVoice
UsageChargesLocal toFixed
As per thevoice plan
Re1/3min
Re1/3min
Re1/3min
50p/min
50p/min
1p/sec 1p/sec
Intra toFixed
As per thevoice plan
Re1/min
Re1/min
Re1/min
50p/min
50p/min
1p/sec 1p/sec
Local toMobile
As per thevoice plan
Re1/min
Re1/min
Re1/min
50p/min
50p/min
1p/sec 1p/sec
STDAs per thevoice plan
Rs1.99/mi
n
Re1/min
Re1/min
75p/min
75p/min
1p/sec 1p/sec
ISD
USA,Canada,UK
(Landline)
As per the
voice plan
99
paisa/min
99
paisa/min
99
paisa/min
99
paisa/min
99
paisa/min
99
paisa/min
99
paisa/min
Europe,UK(Mobile),SEA
As per thevoice plan
Re1/7.5sec
Re1/7.5sec
Re 1/7.5sec
Re7/min
Re7/min
Re 7/min Re 7/min
ROWAs per thevoice plan
Re 1/6sec
Re 1/6sec
Re 1/6sec
Re10/min
Re10/min
Re 10/minRe
10/minAvailability
CLAJ
Residential
Yes Yes Yes Yes Yes Yes Yes Yes
Commercial
No Yes Yes Yes Yes Yes Yes Yes
NonCLAJ
Residential
Yes Yes Yes Yes Yes Yes Yes Yes
Commercial
Yes Yes Yes Yes Yes Yes Yes Yes
* In CLAJ commercial UL 555, Gold 666 and Diamond 888 can be sold only to those customers whohave only one PC.These plans also cannot be sold to IT companies and cyber café's
# Surf 997 : This plan cannot be sold to IT companies, cyber café·s, collages and higher educational
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professional institutes. This plan is exclusively for single PC users across all towns Pan Punjab.
** Easy Surf 1699 andSurf Max 29991.These plans will be governed by fair usage policy i:e speed will be reduced to half if data tranferwithin the month exceeds 100 GB. However speed will be restored to orginal plan speed after onemonth.2.These plans can only be sold only to those
customer who have only one PC## : Speed indicated is the speed up-to the ISP node andMaximum speed available during off-peak hours
Taxesextra asapplicable.
Area Covered
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