anglicare financial counselling conference 13 october 2015 neale buchanan director monetary...
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ANGLICARE FINANCIAL COUNSELLING CONFERENCE 13 OCTOBER 2015
NEALE BUCHANAN
DIRECTOR MONETARY PENALTIES ENFORCEMENT SERVICE
MPES collects infringement notices and court imposed fines on behalf of government departments and local government councils
These activities are conducted predominantly in a call centre environment (through inwards and outwards calls) but also in field situations as part of focussed enforcement activity and projects
MPES IN A NUTSHELL
2
WHEN PAID PERCENTAGE MPES ACTIONOn time 28% No enforcement
action requiredLess than 30 days after due date
12% Minimal enforcement action required (statements)
Between 30 and 180 days
11% Moderate enforcement action required by MPES (administrative sanctions)
Greater than180 days
49% Intensive contact and enforcement action (civil sanctions)
HOW DILIGENT ARE TASMANIANS IN PAYING THEIR FINES?
3
2008/2009 2009/2010 2010/2011 2011/2012 2012/2013 2013/2014 Last quarter Current$64,000,000
$64,500,000
$65,000,000
$65,500,000
$66,000,000
$66,500,000
$67,000,000
$67,500,000
$68,000,000
$68,500,000
$69,000,000
HISTORICAL VALUE OF ALL OUTSTANDING PENALTIES
$48,700,000
$19,200,000
Consolidated Revenue Other
WHERE IT’S OWED
5
South North North West Other
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
$30,000,000
$35,000,000
0
5000
10000
15000
20000
25000
30000
Value Number
BY REGION
6
33,420
20,459
826
MaleFemaleCorporation/Part-nership
GENDER/LEGAL ENTITY
7
8
AGE OF DEFAULTED DEBT
30 Days 60 Days 90 Days 180 Days 1 Year 3 Years 5+ Years $-
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
0
500
1000
1500
2000
2500
$-
$2,000,000
$4,000,000
$6,000,000
$8,000,000
$10,000,000
$12,000,000
$14,000,000
$16,000,000
$18,000,000
2240
565
100 15 23 1
Value Number
DEBT PROFILE - OWE OVER $5000
9
$0-$100 $100-$500 $500-$1,000 $1,000-$5,0000
5,000
10,000
15,000
20,000
25,000
30,000
$-
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
$30,000,000
8,610
26,456
6,672
10,422
Value Number
DEBT PROFILE – OWE LESS THAN $5000
10
On a Payment Plan
Ad Hoc Payment Made During
Year
In Custody No payment made during
year
0
2
4
6
8
10
12
14
16
18
20
$-
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
$3,500,000 19
4
8 8
Value Number
PAYMENT STATUS OF DEBTORS OWING MORE THAN $50,000
11
2010/2011 2011/2012 2012/2013 2013/2014 2014/20150
2000
4000
6000
8000
10000
12000
14000
16000
SANCTIONS
Sanction Type Sample numbers
% of accounts on which a payment was
subsequently made within 28 days
% of accounts which were
subsequently paid in full within
28 daysName Publication 783 12% 0%Suspension of motor vehicle registration
1043 17% 0%
Suspension of driver’s license
929 46% 5%
EFFECTIVENESS OF SANCTIONS
13
14
ISSUES
• Inconsistency in approach• Lack of transparency in our policies (if we have
them)• Waiting for the Director to make all the decisions• High levels of old debt with no plan on how to
collect it• No prioritisation of defaulted accounts• No structured, consistent process to deal with
defaulted new debt/PVs• Tensions in the workplace culture – service v
combat
OUR NEW STRATEGY
15
16
WHAT’S THE POINT IN HAVING A STRATEGY?“If you don't know where you're going, you will probably end up somewhere else.”
Laurence J. Peter
Are we simply a revenue raiser for government?Are we punishers of people who don’t want to pay their fines?Or are we part of the system of justice?
“The Monetary Penalties Enforcement Service is an output of the Department of Justice.
Through the collection of monetary penalties imposed by public sector bodies, we ensure that such penalties effectively contribute to the achievement of the Department’s aim of a fair, just and safe Tasmania.”
REFOCUSSED ON OUR PURPOSE
17
18
DEVELOPED SOME RELEVANT AND CLEAR VALUES
19
OUR VALUES
As employees of the department of Justice we act in accordance with the State Service Principles and the required behaviours of department employees. Our clients come from diverse backgrounds and circumstances and at all times we deal with them in a manner that:
• Respects them and their individual circumstances • Shows no personal bias, prejudice or improper
motive• Displays integrity• Is co-operative, inclusive and open• Demonstrates accountability for our actions and
decisions
• Removing a license suspension• Standard approach to persons on
Centrelink benefits• Name publications• Requirement for a written application for
a variation of payment conditions• Lifting the veil of secrecy
REVIEWING AND FORMALISING OUR POLICIES
20
1. Aggressively deal with the ancient debt• If we can’t find them, write the debt off
2. Take a project approach to existing defaulted debt that is less than 5 years old
3. Ensure all defaults from payment plans receive a personal and early contact
4. Have a consistent enforcement process that we apply to all new fines that are not paid by the due date
IDENTIFIED 4 PRIORITIES TO IMPROVE OUR PERFORMANCE
21
QUESTION TIME
22
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