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2019 Annual Report Responses
Nando's Australia Pty LtdDate printed: 04/06/2019
APCO Annual Reporting Tool © 20172019 Page 1 of 18
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 2 of 18
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Nando's Australia Pty Ltd
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For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have novisibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recyclingcardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achievingpackaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
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For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have novisibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recyclingcardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achievingpackaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
Nando's Australia Pty LtdDate printed: 04/06/2019
APCO Annual Reporting Tool © 20172019 Page 1 of 18
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Nando's Australia Pty Ltd
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APCO Annual Reporting Tool © 20172019 Page 16 of 18
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 17 of 18
For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have novisibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recyclingcardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achievingpackaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
Nando's Australia Pty LtdDate printed: 04/06/2019
APCO Annual Reporting Tool © 20172019 Page 1 of 18
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APCO Annual Reporting Tool © 20172019 Page 16 of 18
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 17 of 18
For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achievingpackaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
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For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achievingpackaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
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For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
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For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
Nando's Australia Pty LtdDate printed: 04/06/2019
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2019 Annual Report Responses
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APCO Annual Reporting Tool © 20172019 Page 17 of 18
For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
Nando's Australia Pty LtdDate printed: 04/06/2019
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APCO Annual Reporting Tool © 20172019 Page 17 of 18
For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
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For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
Nando's Australia Pty LtdDate printed: 04/06/2019
APCO Annual Reporting Tool © 20172019 Page 1 of 18
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 2 of 18
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2019 Annual Report Responses
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APCO Annual Reporting Tool © 20172019 Page 17 of 18
For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
Nando's Australia Pty LtdDate printed: 04/06/2019
APCO Annual Reporting Tool © 20172019 Page 1 of 18
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For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to complywith NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
Nando's Australia Pty LtdDate printed: 04/06/2019
APCO Annual Reporting Tool © 20172019 Page 1 of 18
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APCO Annual Reporting Tool © 20172019 Page 16 of 18
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 17 of 18
For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to complywith NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
Nando's Australia Pty LtdDate printed: 04/06/2019
APCO Annual Reporting Tool © 20172019 Page 1 of 18
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2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 17 of 18
For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtainedfigures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed todecompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
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For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtainedfigures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed todecompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
Nando's Australia Pty LtdDate printed: 04/06/2019
APCO Annual Reporting Tool © 20172019 Page 1 of 18
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 2 of 18
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2019 Annual Report Responses
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APCO Annual Reporting Tool © 20172019 Page 17 of 18
For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
Nando's Australia Pty LtdDate printed: 04/06/2019
APCO Annual Reporting Tool © 20172019 Page 1 of 18
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For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
2019 Annual Report Responses
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For use in PDFs that require a data field
Reporting Tool Setup Details
Reporting Tool Setup
Is this your first year of annual reporting to APCO? No
Supply Chain Position
Primary: Retailer (point of sale)
Secondary: None provided
Industry Sector
Primary: Food & Beverage
Secondary: None provided
Does your parent organisation operate in countries other than Australia? Yes
Regions: UK, USA, Canada, South Africa, Malaysia, Singapore, NZ, Middle East, Asia
Percentage annual turnover attributed to Australian operations: 12%
Reporting Period
Financial Year: 1st July - 30th Jun
Baseline metric Product Categories
Recent reporting: 5
Previous reporting: 5
1.1 Packaging Sustainability Strategy
LEADERSHIP
Does your organisation have a packaging sustainability strategy that commits to using the Covenant SustainablePackaging Guidelines (SPG) (or equivalent)?
Yes
Supporting evidence: Nando's Australia has a Sustainable Packaging Policy that applies at the time of designing primary,
secondary and tertiary packaging for new or updated product lines to assist us in reducing environmental impacts through the supplychain.
Is the packaging sustainability strategy integrated into business processes? Yes
Supporting evidence: Nando’s Australia (NA) is part of international parent company Nando’s Group Holdings (NGH). We continue to apply the SPG to the greatest extent possible, although as of 2015 we have been obligated to comply
with NGH directives with regard to packaging.
Is your packaging sustainability strategy integrated in a quality system for continuous improvement? No
Additional comments: None provided
1.2 Closed Loop Collaboration
Have you investigated options for joining or starting a collaborative closed loop initiative or program? No
Additional comments: None provided
1.3 Consumer Engagement
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you provide consumers with any information on the sustainability of your packaging? No
Does any of your packaging include on-pack claims or labels on packaging sustainability (excludingdisposal/recycling claims and labels)?
Yes
Supporting evidence: A printed message on our bagasse packaging says “This board is made from the fibre left over from sugar
production and is 100% preconsumer recycled”.
How many Product Categories put on the market over the reporting period have package labelling that encouragesactive consumer engagement in packaging sustainability?
1
Quantitative accuracy: High
Supporting evidence: We can provide a sample of current bagasse packaging as evidence.
Does your organisation actively engage consumers, through packaging design, to reduce the impacts ofconsumption?
No
Does your organisation support on-pack sustainability education with marketing campaigns? No
Additional comments: None provided
1.4 Industry leadership
LEADERSHIP
Do you wish to report against this recommended criteria for the current reporting period? Yes
Have you led or initiated any packaging sustainability initiative(s)? No
Do you work collaboratively with other organisations or customers to improve sustainability outcomes? Yes
Number of initiatives: 1
Supporting evidence: We have collaborated with a number of specialist packaging suppliers to develop sugar cane bagasse
takeaway containers and carry bags for our retail outlets. We retain records of communication that reflect this collaboration.
Has your organisation received external recognition for its contribution to packaging sustainability within yourchosen reporting period?
No
Are you actively engaging with peers to promote packaging sustainability and share sustainability knowledge fornon-commercial purposes?
No
Additional comments: None provided
2.1 Packaging Design & Procurement
OUTCOMES
Do you have a documented procedure on using the Sustainable Packaging Guidelines (SPG) or equivalent toevaluate and improve packaging?
Yes
Supporting evidence: We have a document entitled "Nando's Australia Sustainable Packaging Policy (2013)" that outlines key
aspects of the SPG and their application to packaging review.
How many Product Categories put on the market over the reporting period have had their packaging reviewedusing the SPG or equivalent to consider sustainability criteria?
4
Quantitative accuracy: Medium
Supporting evidence: We use a customised SPG checklist to evaluate existing and new packaging. We retain a completed SPG
checklist for each packaging type reviewed.
How many Product Categories put on the market over the reporting period used Life Cycle Assessment (LCA) or asimilar life cycle tool to consider sustainability?
0
Supporting evidence: LCA is it is something we are beginning to think about, particularly with the introduction of our sustainability and
purpose manager.
Additional comments: None provided
2.2 Packaging Materials Efficiency
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialused for packaging?
Yes
Supporting evidence: In June 2018 we removed straws, toothpicks and salt & pepper sachets from our counters so they are no longer
freely available to customers. We stopped manufacturing straws in April 2018, so we are now just depleting stock (the toothpicks and
salt & pepper sachets are generic items not specifically made for Nando’s). Some restaurants have stopped giving out straws. Goingforward, Nando’s will not provide straws, toothpicks or salt & pepper sachets at any restaurants. We have changed our process for
giving our single use cutlery & sauce sachets for takeaway orders. Now, we ask customers if they need cutlery and sauce, rather thanputting them in with every takeaway order. Cutlery and sauce sachets are excluded from all delivery orders.
How many Product Categories put on the market over the reporting period have achieved a reduction in materialweight or have been optimised for material efficiency?
2
Quantitative accuracy: High
Supporting evidence: Our restaurant practices reflect the removal of straws, toothpicks and salt & pepper sachets from our takeaway
packaging inventory. While limited quatities of these items are still dispensed at some Nando's restaurants, once current stock is
depleted they will no longer be available to customers.
Additional comments: None provided
2.3 Recycled & Renewable Materials
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to optimise the quantity of materialsin your packaging that are renewable and/or contain recycled content?
Yes
Supporting evidence: Nando’s Australia is obligated to participate in our parent company's global packaging initiative, under whichwe will be looking at optimising the materials used for packaging. We have documentation of our parent company's packaging review
processes.
How many Product Categories put on the market over the reporting period have packaging that incorporate somerecycled or renewable content, or have packaging that has been optimised for recycled or renewable content?
3
Quantitative accuracy: Medium
Supporting evidence: Our intention is to move away from bagasse to 100% recycled craft in Sept/Oct 2019 for our chicken boxes .
This will align us with our parent company in the UK. We also use napkins that contain 100% recycled fibre. Our bagasse packaging is
made from renewable content.
Additional comments: None provided
2.4 Post-consumer Recovery
OUTCOMES
Has your organisation developed a plan, or are you investigating opportunities, to increase or optimise therecoverability of packaging?
Yes
Supporting evidence: Following a Nando’s trial of restaurants recycling cardboard and co mingled items (e.g. paper, PET, glass), wehave made significant advances in the number of restaurants that are regularly recycling these materials. We have recently obtained
figures to support this initiative, however they are from outside of the current reporting period and will be included in the 2020 APCO
Annual Report.
How many Product Categories put on the market over the reporting period have packaging that can be recoveredthrough existing post-consumer recovery systems?
3
Quantitative accuracy: Medium
Supporting evidence: The packaging categories of paper/cardboard, glass and soft plastic (PET) are all collected in our restaurant
recycling trial.
Additional comments: Bagasse fibres are generally not compatible with paper recycling mills and must be kept out of the paper
recycling steam. Furthermore, any cellulose-fibre food packaging contaminated with (or likely to become contaminated with) oil, fat or
food residue must also be kept out of the paper recycling steam. Therefore, our bagasse takeaway food packaging is designed to
decompose in landfill, rather than enter the recycling stream.
2.5 Consumer Labelling
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to improve on-pack consumerlabelling for disposal or recovery?
Yes
Supporting evidence: We have a formal guidance document entitled "Nando's Packaging Labeling Guidelines, 2013", which we refer
to for disposal instruction labelling on our packaging.
How many Product Categories put on the market over the reporting period have packaging labelled for disposal orrecovery?
2
Quantitative accuracy: Medium
Supporting evidence: Our cardboard boxes are labelled for recycling, and bagasse takeaway food packaging is labelled for disposal
to landfill or compost.
Additional comments: None provided
2.6 Product Packaging Innovation
OUTCOMES
Do you wish to report against this recommended criteria for the current reporting period? Yes
Has your organisation developed a plan, or are you investigating opportunities, to review whole product-packagingsystems to improve packaging sustainability?
Yes
Supporting evidence: Last year we reported on an initiative to reduce the "footprint" of our Full Chicken Box, so it can fit into our
medium carry bags. We have now completed this project.
Does your organisation have a documented procedure in place to evaluate the sustainability of whole product-packaging systems?
No
Additional comments: None provided
3.1 Business-to-Business Packaging
OPERATIONS
Has your organisation developed a plan, or are you investigating opportunities, to reduce single use business-to-business packaging going from your sites and facilities to customers (e.g. manufacturers or retailers)?
Yes
Supporting evidence: Plastic crates are currently used to transport chicken from poultry processors to our restaurants. The crates are
reused multiple times, with this requirement stated in our chicken procurement specifications.
Are you collecting data on the amount of business-to-business packaging you provide to customers that is single-use?
No
Additional comments: None provided
3.2 Waste Diversion
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Do you collect data on the quantity of solid waste generated at your sites and facilities and the quantity orpercentage of solid waste recovered?
No
Can you estimate what percentage of on-site solid waste you reused, recycled, composted or sent to an energy-from-waste facility during your chosen reporting period?
25
Quantitative accuracy: Low
Supporting evidence: We have started to introduce segregated food waste collections in some restaurants. We don't have data
available for the current reporting period, however, we aim to report these data in 2019.
Additional comments: We have not been able to get reliable data on waste collected from our 3PL warehouses for the current
reporting period. We estimate that the total volume of cardboard recycled from all DCs in the 2018 reporting period was around 13.5
tonnes. We intend to get firmer figures for the 2019 Annual Report. We face significant challenges monitoring operational waste: o
Nando's Australia has around 200 restaurants o Around 80 of these are franchised, so (a) are beyond our control and (b) we have no
visibility of their waste disposal practices o Of the c.120 companyowned restaurants, c.90 are managed by the landlord, so we don’thave control. In the majority of cases they do cardboard and comingled recycling – but some only do cardboard – and a handful dofood waste too. o Of the remaining c.30 restaurants, we manage these through a central contract with Veolia. All of these are recycling
cardboard and comingled, and around 5 are doing food waste as well.
3.3 Supply Chain Influence
OPERATIONS
Do you wish to report against this recommended criteria for the current reporting period? Yes
Does your organisation communicate your packaging sustainability goals and packaging guidelines to the majorityof tier 1 suppliers and downstream customers (for business-to-business organisations)?
No
Does your organisation provide support to tier 1 suppliers and customers to improve their understanding ofpackaging sustainability goals and strategies?
No
Does your organisation collaborate with tier 1 suppliers and customers to share knowledge and improve packagingsustainability?
Yes
Supporting evidence: As in the previous reporting period, 97% of our restaurants in Australia have bulk oil storage and collection
facilities. 590,000 litres of fresh oil were delivered in the reporting period, eliminating the use of 29,500 x 20L metal drums.
Does your organisation have processes in place to evaluate supply chain risks and opportunities for influencethroughout the entire supply chain (tier 1 and below)?
No
Does your organisation have processes in place to monitor and track compliance with key packaging sustainabilityrequirements throughout the entire supply chain (full traceability)?
No
Additional comments: None provided
Non Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Aluminium 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Glass 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Timber 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Metal/Steel 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Paper/Cardboard 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Composites 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current
reporting period. We will begin providing this information in the next APCO Annual Report.
Plastics
PACKAGING METRICS
How much packaging by weight did your organisation put onto the market in Australia in the reporting period?
Please include all components including retail and distribution packaging. This section will be used to collect information on the total amount of
packaging that is being generated in aggregate. Data will be summed across industries and sectors to estimate progress towards achieving
packaging sustainability in Australia.
Bioplastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
High-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Low-Density Polyethylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyethylene Terephthalate 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Polyvinyl Chloride 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Polypropylene 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Rigid Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Soft Plastics 1 Tonnes
Quantitative accuracy: Low
Comments: Nando's Australia was unable to provide information on tonnes of individual materials put on the market in the current reporting period. We will begin providing this information in
the next APCO Annual Report.
Expanded Polystyrene 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Other Plastics 0 Tonnes
Quantitative accuracy: High
Comments: None provided
Freeform Questions
Freeform
Describe initiatives, processes or practices that you have implemented over the previous 24 months that haveimproved packaging sustainability.
Our new Sustainability & Purpose Manager is looking at a number of possible initiatives to improve Nando's Australia's packagingsustainability. We will report on progress in future years.
Describe any opportunities or constraints that affected performance within this reporting period.
Not answered
2019 Annual Report Responses
Nando's Australia Pty Ltd
APCO Annual Reporting Tool © 20172019 Page 18 of 18
Disclaimer
The copyright owners of this report are The Australian Packaging Covenant Organisation (APCO) and the University of Technology Sydney (UTS). The data contained withinthis report is owned exclusively by APCO. This report (including all text, images and attachments) has been prepared for the exclusive use and benefit of the copyrightholders and each addressee(s) only. The copyright owners give their consent and grant a limited licence to each addressee(s) for the use of this report, in its entirety, to bereproduced, distributed and communicated to third parties or made public at the discretion of the addressee(s). All other rights are strictly reserved. The addressee(s) is notpermitted to reproduce, distribute or communicate separate subsections, images or individual pages of this report. The report can only be reproduced, distributed orcommunicated in full. The information contained in this report does not constitute investment or business advice and addressee(s) should not rely on the information for suchpurposes. All addressee(s) should obtain their own independent advice before making any financial decisions based on the information included in this report. 2017 2019 ©.
Suite 1102, Level 11, 55 Clarence Street, Sydney, NSW, 2000 ☎ (02) 8381 3700 ✉ apco@packagingcovenant.org.au
Freeform Case Studies
Freeform
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
Case Study: File: None provided
Not answered
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