apm performance day 2013 – what‘s driving the need for speed in 2013
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© 2013, Research In Action GmbH Reproduction Prohibited 1
What‘s Driving The Need For Speed
In 2013
Dr. Thomas Mendel Ph.D.
Managing Director
© 2013, Research In Action GmbH Reproduction Prohibited 2
Survey Instrument
Country breakdown
Germany 53
United Kingdom 52
France 51
Italy 31
Benelux 33
Europe (Rest) 42
USA 104
The Americas (Rest) 51
Asia Pacific 51
Total 468
Job title breakdown
CIO 96
VP IT 83
VP Infrastructure 75
VP Operations 61
IT Manager 55
IT Operations Manager 43
IT Supply Manager 23
IT Purchasing Manager 19
Others 13
Total 468
Company size breakdown (Revenue more than €50 million)
Headcount 250 to 1.000: 58
Headcount 1.000 to 10.000: 237
Headcount 10.000 to 50.000: 148
Headcount over 50.000: 25
Total 468
Industry breakdown
Energy 22
Financial Services 45
Government & Non Profit 53
Healthcare & Chemicals 43
Manufacturing 97
Media & Telecoms 39
Retail 56
Technology 77
Travel & Transportation 36
Total 468
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What is your number one investment area in IT for 2013?
N=468 IT Managers in Enterprises
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What is your number one investment area in the Cloud
computing space for 2013?
N=468 IT Managers in Enterprises
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Which of the following Cloud services do you use or expect to use
in the next 2 years for your web and business applications?
N=468 IT Managers in Enterprises
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Are you concerned with the hidden costs of Cloud services
for your applications?
N=468 IT Managers in Enterprises
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When thinking about the management of Cloud services,
what are the 3 biggest concerns to you (Max. 3 options)?
N=468 IT Managers in Enterprises
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When using Cloud services, what is the main metric you
use to track application performance?
N=468 IT Managers in Enterprises
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What is your number one investment area in the IT Service
Management (ITSM*) space for 2013?
N=468 IT Managers in Enterprises * ITSM a.k.a. IT Management Software, incl. BSM, Service Desk,
Performance, Asset, Change and Configuration Management, CMDB…
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What is your number one investment area in the
Application Performance Management space for 2013?
N=468 IT Managers in Enterprises
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What is your most important long-term trend in the
Application Performance Management space?
N=468 IT Managers in Enterprises
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In a Greenfield situation, who is your number one vendor
for Application Performance Management?
N=468 IT Managers in Enterprises
Compuware:
#1 mindshare vendor
for Application
Performance
Management
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What is your number one investment area in the Business
Intelligence/Big Data space for 2013?
N=468 IT Managers in Enterprises
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What is your number one investment area in the SAP space
for 2013?
N=468 IT Managers in Enterprises
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Bottom line: The future requirements of APM are driven by
the following market trends
• End-to-end performance management in public and hybrid
Cloud environments
• Security and encryption requirements in public Cloud
applications
• Proliferation of large, global, public, hybrid and private SAP
implementations
• Real-time (or near real-time) data analytics
• Multitude of end-user devices and mobile applications with
specific performance characteristics
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To what extend do you use ITIL today?
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Contact
Dr. Thomas Mendel Ph.D.
tmendel@researchinaction.de
+49 160 99492223
RESEARCH IN ACTION
Research In Action GmbH Hauptstrasse 9
56244 Hartenfels Germany
Office: +49 2626 291251 Fax: +49 2626 9249845
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