april agency liaison meeting

The Commonwealth of Massachusetts

April Agency Liaison Meeting

May 15, 2012

2

The Commonwealth of Massachusetts

Objectives & Discussion Agenda

1. Review of Reports

2. Issues and Updates

o Forgotten password hint

o Secondary Approval system issue

3. Questions and Comments

May 15, 2012 Liaison Meeting

3

The Commonwealth of Massachusetts

Employee Service CenterReview of Reports

May 15, 2012 Liaison Meeting

4

The Commonwealth of Massachusetts

Issues and Updates

1. Forgotten password hint

2. Secondary Approval system issue

May 15, 2012 Liaison Meeting

5

The Commonwealth of Massachusetts

Reminder: Contacting the Employee Service CenterProviding numerous communication channels increases accessibility of services to customers. The first location for the ESC is at the Hurley building in downtown Boston.

Telephone

FaxMail

• Primarily for requests (questions, issues, etc.)

• Primarily for supporting documentation

• Ability to accept requests

• Primarily for paper documentation

• Ability to accept requests

• Primarily for requests• Email allows for attachments of

supporting documentation

Email

Phone / VoicemailToll Free: 1-855-4HR-SPPT (1-855-447-7778)Local: 617-979-8500TTY: 617-248-0546

Mailing Address:Hurley Building19 Staniford Street6th Floor – MassHR ESCBoston, MA 02114

ESC Fax #: 617-248-0686

ESC Main Email: MassHREmployeeServiceCenter@State.MA.US

May 15, 2012 Liaison Meeting

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The Commonwealth of Massachusetts

Open Questions?

Contact us:Chris Swistro: Christine.Swistro@massmail.state.ma.usContact us:Chris Swistro: Christine.Swistro@massmail.state.ma.us

May 15, 2012 Liaison Meeting