are you watching your key accounts?
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Are You Watching Your Key Accounts?
Anthony C. CannonAssistant General Manager/COOGreenville Utilities Commission
October 27, 2009
Keeping a Watchful Eye…..
• About GUC• Team Approach• Data Analysis• Relationship
Management
Industrial / Manufacturing Base
•9% of Workforce
•14% Utility Consumption
•11% Utility Revenues
Hub for Regional Health Care
•22% of Workforce•9% Utility Consumption•8% Utility Revenues
Education Center
•15% of Workforce
•8% Utility Consumption
•7% Utility Revenues
“A One-Stop Shop”
Electric
Wastewater Natural Gas
Water
Electric
Quick Facts 63,000 connections
City/75% Pitt Co.
Purchased power
1.5 billion kWh
Water Quick Facts 34,000 customer
connections
WTP – 22.5 mgd capacity
Deep wells – 2 mgd
Average treatment – 10.8 mgd
Maximum daily usage – 16.2 mgd
618 miles of pipeline
WastewaterQuick Facts
• 27,500 customer connections
• City/adjacent areas• WWTP – 17.5 mgd
capacity• Average – 8.9 mgd• 464 miles of pipeline
Quick Facts• 22,000 customer
connections• 1,016 miles of
pipeline• Purchased gas• LNG
Natural Gas
What is a Key Account to GUC?
• Any customer that can impact the utility systemUsage
Revenue
Demand/Operations
Politically
What is a Key Account?
Partnering With Key Accounts
• Commercial, Industrial & Institutional Customers
• Mutual Benefits – Profitability & Sustainability
• Key Relationships• Provide Support &
Assistance
Jan-0
8
Feb-08
Mar-08
Apr-08
May-08
Jun-0
8Ju
l-08
Aug-08
Sep-08
Oct-08
Nov-08
Dec-08
Jan-0
9
Feb-09
Mar-09
Apr-09
May-09
Jun-0
9Ju
l-09
Aug-09
Sep-09
0
100
200
300
400
500
600
700
January 2008 – September 2009
New Installation Work Orders
Keeping a Watchful Eye…..
• Team Approach• Data Sharing &
Analysis• Relationship
Management
A Team Approach
GUC Key Accounts Team
Keeping a Watchful Eye…..
• Team Approach• Data Sharing &
Analysis• Relationship
Management
Data Sharing & Analysis
Days Sales OutstandingJa
n-04
Mar-0
4May
-04
Jul-0
4Sep
-04
Nov-0
4Ja
n-05
Mar-0
5May
-05
Jul-0
5Sep
-05
Nov-0
5Ja
n-06
Mar-0
6May
-06
Jul-0
6Sep
-06
Nov-0
6Ja
n-07
Mar-0
7May
-07
Jul-0
7Sep
-07
Nov-0
7Ja
n-08
Mar-0
8May
-08
Jul-0
8Sep
-08
Nov-0
8Ja
n-09
Mar-0
9May
-09
Jul-0
9
10.00
15.00
20.00
25.00
Day
s
January 2004 – July 2009
Accounts Receivable – Past DueJa
n-04
Mar-0
4May
-04
Jul-0
4Sep
-04
Nov-0
4Ja
n-05
Mar-0
5May
-05
Jul-0
5Sep
-05
Nov-0
5Ja
n-06
Mar-0
6May
-06
Jul-0
6Sep
-06
Nov-0
6Ja
n-07
Mar-0
7May
-07
Jul-0
7Sep
-07
Nov-0
7Ja
n-08
Mar-0
8May
-08
Jul-0
8Sep
-08
Nov-0
8Ja
n-09
Mar-0
9May
-09
Jul-0
9
$0
$300,000
$600,000
$900,000
$1,200,000
$1,500,000
$1,800,000
$2,100,000
Dol
lars
January 2004 – July 2009
Keeping a Watchful Eye…..
• Team Approach• Data Sharing &
Analysis• Relationship
Management
Relationship Management
• Spend time with your key accounts• Communicate• Share information• Don’t react prematurely
Relationship Management
Keeping a Watchful Eye…..
• Team Approach• Data Sharing &
Analysis• Relationship
Management
Are You Watching Your Key Accounts?
Anthony C. CannonAssistant General Manager/COOGreenville Utilities Commission
October 27, 2009
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