arrow ai: automated customer care

AI + HUMAN CUSTOMER SUPPORTAUTOMATION

ARROW AIwww.arrowai.com

AUTOMATE CUSTOMER SUPPORT

Repeated Tasks can be

Automated

During non-office hours of

Humans

During Customer

Surge

Cost Effective High Performance

CUSTOMER SUPPORT WITH HUMANS + AI

AI can Easily handle Low Skill Repetitive Tasks

AI can handle low skill tasks, like Initial Discussions with people, Taking Data, where as complicated Tasks can be managed by human.

AI can easily work during human non-office hours

During Non-Office Hours, like night, weekends, holidays, AI can easily handle customer queries.

AI can Assist Human By Primary Analysis

AI can help the Humans by providing primary analysis and other insights and recommendations about the customer

CHAT BASED SUPPORTA Chat based support can be Automated, where the Bot answers the Queries of users, and in case the bot is facing issues, the agent can step up, solve the issue and also train the system so that it can answer better next time.

❤CUSTOMER EXPERIENCEIs at the Heart of our Product Offering and we try to make sure that the End User Experience must be Better

AIARTIFICIAL INTELLIGENCE POWERED

Let your Customer Care be powered by Artificial Intelligence

ChatBot

CHAT BASED CONVERSATIONAL AI

Arrow AI is a Conversational AI that uses machine learning to understand natural language and can respond to the users over a chat based interface. The AI understands the:Entities like place, date,animal etc that are used in a sentence. Also you can create and train custom entities.Intent of the sentence as a whole. This can be a keyword based matching or using machine learning, which can be trained.

CONVERSATIONAL FLOWS

Arrow AI can understand and have complete conversations as a series of interactions using a defined conversational flow. They can branched using subflows.

BUSSINESS LOGIC

The Business logic can be defined using:1. A series of pre-defined components like questions, selection boxes etc.2. Custom components can be created with simple code3. APIs can be integrated which can contain the business logic.

COMPLETE VISUAL EDITOR

INTEGRATED CODE EDITOR

LEARNS ON THE GO

The system can learn from multiple sources: ▸ It can read previous transcripts, ▸ Or, use your standard FAQs as starting

point ▸ Can watch the agent converse with

people, and it can learn on the go. ▸ The human agent can train it on the go

while it is having a conversation with the customer.

It is just like your Newly Recruited Customer Care Executive.

AI TRAINING DURING CONVERSATION

All functionality in application are modules. Create new modules or add existing

modules from module store.

FEATURES AS MODULES

BUILDING USER PROFILE

The AI while asking questions from the user, builds up his profile over time.Any further interactions leverage the existing user information.

Also for the same interaction,it responds differently to different users,based on what information the system has about that user.

HUHUMANS STILL HAVE CONTROL

Transparency and Anytime Human Control

makes the System Trustable

MANUAL TAKEOVERThe human agents can see all the conversations of the users and AI Bot. The human agent can anytime takeover a single conversation or all conversations and start responding manually.

CONFIDENCE SCOREHuman and AI works together to bring the best performance. You can set a confidence score and the AI will alert the agent if the system is less confident about the answer, so that the agent can take action.

HUMAN TRAINEDThe Agents can train the system with training data in the starting or during the conversation, or define the intent of any particular statement by user. He can also train on the entities in the conversation.

CCSCALABLE CUSTOMER CARE INFRASTRUCTURE

Solid Scalable Infrastructure with

Support for Multiple Agents and Multiple

Integrations

UNIQUE CHAT + CLICK INTERFACEInstead of Just a Conversational Interface, we have created a Chat + Click Interface, making use of widgets, so that user Experience is good.

MULTIPLE INTEGRATIONSIntegrate multiple channels, from your website, android app, Facebook and other Social Media.Also a Debugger to Test it live on Android.

SIMPLE FAQ EDITORA Simplified FAQ Creator, that automatically creates Conversations based on FAQs.

AUTOMATIC SUPPORT TICKETSThe System automatically generates support Tickets based on the Conversations with the Users, so that further actions can be taken up.

TRY IT NOWwww.ArrowAI.comSimple, Intuitive and Self-Service Platform. Register Now and Start with Free Plan.

THANKS!Any questions?You can get in touch with me at 9936339580 & utkarsh@arrowai.com