art of conversation
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The Art of Conversation: All of us are smarter than any of us*
The Art of Conversation: All of us are smarter than any of us*
Keith De La RueKeith De La Ruehttp://www.flickr.com/photos/dragunsk/
* Apologies to Chris Collison!
Let’s have a chat…
Openness to changeSome recent research…Individual effectsThe power of groupsInnovation and sharingMaking it happen… Have a conversation and have some fun!
Conversationdoesn't just reshuffle the cards: it creates new cards – Theodore Zeldin
From David Gurteen - http://www.gurteen.com/gurteen/gurteen.nsf/id/theodore-zeldin
In conversation we…In conversation we…
Transform factsReshape themDraw new implicationsDevelop new trains of thought
We must be open…We must be open…
http://www.flickr.com/photos/timpatterson/
“We risk impoverishing
ourselves if we ignore the personal”
- Gurteen
“We risk impoverishing
ourselves if we ignore the personal”
- Gurteen
"...The kind of conversation I'm
interested in is one which you start with a
willingness to emerge a slightly different
person...
It's an adventure in which we agree to cook the world together and
make it taste less bitter"
"...The kind of conversation I'm
interested in is one which you start with a
willingness to emerge a slightly different
person...
It's an adventure in which we agree to cook the world together and
make it taste less bitter"
http://www.flickr.com/photos/88691054@N00/
http://www.flickr.com/photos/atomicjeep/
Conversation is intrinsically creativeConversation is intrinsically creative
… If we are prepared to change.
The way we talk shapes what we do
If we talk differently, life can be more interesting
http://www.flickr.com/photos/aturkus/
http://www.flickr.com/photos/zoetnet/
Friends with cognitive benefits - Ybarra et al, 2010
Friends with cognitive benefits - Ybarra et al, 2010
Talking to others improves individual mental function
Talking to others improves individual mental function
Brief, friendly conversations
improve executive function -
working memory, focus
Brief, friendly conversations
improve executive function -
working memory, focus
http://www.flickr.com/photos/chipgriffin/
Put yourself in other shoesPut yourself in other shoes http://www.flickr.com/photos/zoonabar/
Evidence for a Collective Intelligence Factor in the Performance of Human Groups - Woolley et al, 2010
Evidence for a Collective Intelligence Factor in the Performance of Human Groups - Woolley et al, 2010
Ability to perform group tasks
Independent of individual intelligence
Whole greater than sum of parts
Based from how the team works together
http://www.flickr.com/photos/gregloby/
Collective intelligence
Social sensitivitySocial sensitivity
http://www.flickr.com/photos/36238874@N02/
Equal turnsEqual turnsNo dominationNo domination
Women and conversationWomen and conversation
More sensitivityMore sensitivityhttp://www.flickr.com/photos/cmi_managers/
Leadership challenge:facilitation,not control
Not easy for hierarchical organisations
- or rugged individualists
http://www.flickr.com/photos/http2007/
Innovation – the Eureka moment?Progress is more about one door leading to another door - Steven Johnson, Where Good Ideas Come From
Sharing and recombining ideas-> Conversation
http://www.flickr.com/photos/karrienodalo/
http://www.flickr.com/photos/gastev/
… Don’t isolate the genius in the laboratory!
… Don’t isolate the genius in the laboratory!
The adjacent possible
The multiple
The adjacent possible
The multiple
The Enlightenment – C17The Enlightenment – C17
http://socialmelb.com/
Wisdom of crowds – cognitive problemsWisdom of crowds – cognitive problems
Diverse membership
Members thinking independently
Knowledge pooled
Diverse membership
Members thinking independently
Knowledge pooledhttp://www.flickr.com/photos/24888116@N06/
From: James Surowiecki
The many are smarter than the few The many are smarter than the few
Get people together in conversationGet people together in conversation
http://www.flickr.com/photos/MrTopf/
CommunityCommunity
Conversations for knowledge sharingand innovation – the café concept
http://www.flickr.com/photos/stephanridgway/
See: http://delarue.net/blog/2011/06/a-tale-of-two-cafes/
Conversational toolsConversational tools
http://www.flickr.com/photos/44709316@N03/
Microblogging
https://www.yammer.com/cpx/
Networking, awareness, chat
http://www.facebook.com/#!/groups/323447999676/
Any conversation helps!
Any conversation helps!
http://ozcollab.com/
Conversations help us…
… find the missing pieces
Facing complexity in organisationsEngaging people
Facing complexity in organisationsEngaging people
http://www.flickr.com/photos/odreiuqzide/
Five rules for more innovative
conversations
Five rules for more innovative
conversationshttp://www.flickr.com/photos/bytemarks/
Have we all been introduced?
http://www.flickr.com/photos/lionheartphotography/
Is everyone openand willing to
change?
Are we all taking equal
turns?
Are we all taking equal
turns?
Is the talk friendly and constructive?Is the talk friendly and constructive?
http://www.flickr.com/photos/ryanready/
Do we have sufficiently diverse viewpoints?
http://www.flickr.com/photos/untitlism/
Let’s talk about it…Let’s talk about it…
@kdelarue +61 418 51 7676
keith@delarue.nethttp://acknowledgeconsulting.com/
@kdelarue +61 418 51 7676
keith@delarue.nethttp://acknowledgeconsulting.com/
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