as 9100 awarness.ppt

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AS 9100

Awareness Training

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What is AS 9100?

• AS 9100 is a standard prepared by the IAQG, a group of individuals who work together in order to prepare International Standards, such as AS 9100:2009, the standards in which A & A has followed in establishing the Quality Management System which controls our production and service operations.

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What is AS 9100?

• It is the International Standard companies in the aerospace sectors adhere to when implementing a Quality Management System.

• In short, the AS 9100 standard is a compilation of all the general elements a company’s quality management system must contain and the associated requirements that the company must adhere to in order to demonstrate conformance to the standard.

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Why follow AS?Primary Reasons

– AS provides a way for us to deliver consistent and reproducible products and services.

– To demonstrate our ability to provide products and services that fulfill customer requirements with an aim to enhance customer satisfaction.

– AS provides a means to control and improve processes via continuous measurement and improvement.

Secondary– AS can be used as a marketing tool.– Propagates a common Quality approach within all

of General Forming.

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Required AS 9100 Documentation

Level IV – Quality Records

QualityManual

Operating Procedures

Who, What, When, Where, Why

Work InstructionsDetail of how you do specific tasks

Level I

Level II

Level III

Summarizes the procedures we A & Ahave implemented in order to meet the requirements

of the standard.

Connect “what we say we do” to “how

we do it”.

Proof that we “did what we

said”

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WE are committed to conform to all customer requirements

through the continuous improvement of our Quality

Management System.*** Posted throughout each Department ***

Quality Policy

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Quality Objectives

Quality Objectives explain how a company goes about meeting customer requirements. A & A Quality Objectives are listed below:

98% or better Customer Scorecards

4 or better on Customer Satisfaction Surveys

99.98% Product Acceptance Rate

98% On Time Delivery

Each employee should be aware of how their job affects A & Aefforts to achieve these objectives as well as the Quality

Policy.

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Important Elements of AS 9100 each employee should be aware of:

1. Control of Documents

2. Control of Records

3. Control of Production

4. Control of Measurement Devices

5. Preservation of Product

6. Identification and Traceability

7. Control of Nonconforming Product

8. Corrective and Preventive Action

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1 - Control of Documents• All documents used during or in support of production

and service operations must be controlled.– Assigned a unique document number– Identified with a revision level

• Documents which do not have a unique document number or revision level are considered UNCONTROLLED and should not be used unless they are clearly identified as REFERENCE ONLY.

• No employee may alter the content of a document without initiating the Document Revision Process.

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2 - Control of Records

• Records are considered to be any form of evidence that demonstrates A & A efforts to fulfill customer requirements or AS requirements.

• Examples include:– Shop Travelers– Completed forms, data sheets and inspection reports– Quotations and proposals– Purchase Orders

• Records must be preserved and legible during all production and service operations. Typically, records are kept with the traveler package or in customer/vendor files in the office.

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3 - Control of Production

• A & A controls production activities in the shop via the Shop Traveler.– No employee may deviate from the instruction provided through

the shop traveler or control plan for any reason. Only the Production Engineer or designee is permitted to alter Shop Travelers or the work instructions/forms referenced therein.

• A & A controls Purchased-out product through Purchase Orders and procedures.– Much like the shop, purchasing personnel must adhere to the

instructions communicated through the applicable procedures and work instructions.

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4 - Control of Measurement Devices

• All devices used to verify quality characteristics (e.g. dimensions, process requirements or other part data) must be controlled and calibrated at predetermined frequencies.– All tools and gauges are assigned a unique

identification number.– All tools and gauges must have the date on which the

item was calibrated and the date when it is due for recalibration.

– No employee may use an un-calibrated tool or gauge to disposition product. If out-of-calibration equipment is discovered, discontinue its use and inform your supervisor immediately.

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5 - Preservation of Product

• All product handled through the shop activities must be preserved and protected at all times.

• Care must be taken to avoid any damage to customer or A & A owned product (parts).

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6 - Identification and Traceability

• All parts are identified through the shop traveler or other document which also contains information related to the parts status.

• All parts must be identified at all times, meaning that no product is allowed on the shop floor which does not contain the appropriate, identifying paperwork. If unidentified product is found, inform your supervisor immediately.

IDENTIFICATION

AND

TRACEABILITY

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7 - Control of Nonconforming Product

• During the course of production, product may be identified as nonconforming, meaning some aspect of the part does not meet the necessary quality requirements.

• All nonconforming product must be clearly identified and segregated from acceptable product so as to prevent its unintended use or delivery.

• All nonconforming conditions must be segregated or otherwise dispositioned by the Quality Clinic and/or Quality Dept.

• It is each employees responsibility to report such nonconformances to the applicable Supervisor, Inspector or Engineer to ensure the problem is properly handled.

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8 - Corrective and Preventive Action

• Preventive actions are taken when an employee recognizes the possibility of a nonconformity occurring if proper measures are not taken to prevent it. (Nonconformities may either be product or process related).

• Corrective actions are taken to prevent a nonconformity from reoccurring.

• Any employee may recommend the issuance of a Corrective or Preventive action at any time. Simply contact your Supervisor or the Quality Department.

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Audits

Things I will be inspecting and asking about

AS9100

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Why Audit?• To verify the adequacy and adherence to stated

requirements. Implementation is the key to managing the Quality System.– Allows for measurement of results.

– Allows for consistency and reproducible results.

– Allows for process improvement initiatives.

• Implementation – “Say what you do, do what you say”

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Audit Interviews

• Review all relevant procedures with your Supervisor prior to the audit.

• Provide answers and supporting documents, if applicable during the audit.

• Answer questions completely and honestly.• Know where your procedures and documents are

located.• Know the A & A Quality Policy and Quality Objectives as

well as how you contribute to them.

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Audit Findings (NCRs)

Nonconforming conditions may be found during the audit process. When this happens, Quality Assurance is responsible to assure the following steps are taken to remedy the problem.

Example of finding: Drawing - no release signature.

– Sign the drawing.– Determine root cause– Initiate corrective action to preclude recurrence– Follow-up to determine effectiveness of C/A

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Quality Representatives

If you should have any questions regarding the Quality Management System or any other quality issue, you may contact any of the following people:

Kimberlina Henderson