asean mra on tourism professionals awareness seminar

ASEAN MRA on Tourism Professionals Awareness Seminar GENERIC

DOT TESDA TIBFI

Objectives

ASEAN MRA on Tourism Professionals Awareness Seminar

At the end, participants will be able to:

1. Identify the role of various agencies in implementing

the ASEAN 2015 MRA for Tourism;

2. Understand the impact of the ASEAN MRA in the

Philippines, in education, training and assessment;

3. Report updates on the accomplishments of the ASEAN

MRA to date;

4. Explain the next steps for each of the different

sectors

5. Clarify concerns and questions

ASEAN MRA ON Tourism Professionals Awareness Seminar The Oriental, Tacloban City

November 5, 2013

DOT TESDA TIBFI

OUTLINE

Important ASEAN Agreements

ASEAN Mutual Recognition Arrangement (MRA)

DOT as ASEAN National Tourism Organization (NTO)

TESDA as Tourism Professional Certification Board (TPCB)

Tourism Industry Board Foundation, Inc. (TIBFI) as National Tourism Professional Board (NTPB)

DOT - TESDA – TIBFI Collaboration

Convergence Activities

ASEAN FRAMEWORK AGREEMENT ON SERVICES

(AFAS)

Signed on December 15, 1995

(Article V) “Each Member State may recognize the education or experience obtained, requirements met, or licenses or certifications granted in another Member State, for the purpose of licensing or certification of suppliers. Such recognition may be based upon an agreement or arrangement with the Member State concerned or may be accorded autonomously.”

ASEAN VISION 2020

Signed on June 14, 1997

Creation of a stable, prosperous and highly competitive ASEAN Economic Region Free flow of goods, services and investments

Equitable economic development and reduced poverty and

socio-economic disparities

Enhanced political, economic and social stability

MINISTERIAL UNDERSTANDING ON ASEAN COOPERATION IN

TOURISM

Signed on January 10, 1998

Develop and promote ASEAN as a single and collective destination

Enhance cooperation among Member States to achieve facilitation of intra-ASEAN travel and free trade and investment in tourism services

Provide mechanism to coordinate and supervise cooperation projects and activities in tourism

ASEAN TOURISM AGREEMENT(ATA)

Signed on November 4, 2002 Develop human resources in the tourism and travel

industry Formulate non-restrictive arrangements to enable

availability of professional tourism experts and skilled workers within the ASEAN

Intensify sharing of resources and facilities for tourism education and training

Upgrade tourism education and curricula and formulate competency standards and certification procedures

ASEAN SECTORAL INTEGRATION PROTOCOL FOR TOURISM

Signed on November 29, 2004

(Articles 1 and 2) Spell out measures (roadmap) on a priority basis to enable the progressive, expeditious and systematic integration of the tourism sector.

MUTUAL RECOGNITION ARRANGEMENTS FOR

QUALIFICATIONS

Signed on October 7, 2003

Completion of Mutual Recognition Arrangements (MRAs) in major professional services by 2008

ESTABLISHMENT OF THE ASEAN COMMUNITY BY 2015

Signed in 2007 (Cebu)

“ Accelerate the establishment of an ASEAN Community by 2015 along the lines of ASEAN Vision 2020...”

ASEAN MRA ON Tourism Professionals Awareness Seminar The Oriental, Tacloban City

November 5, 2013

DOT TESDA TIBFI

What is the ASEAN MRA on Tourism Professionals

The ASEAN Mutual Recognition Arrangement

(MRA) on Tourism Professionals was signed by

the ASEAN Member States on January 6, 2009 in

Hanoi, Vietnam.

Thailand signed on November 09, 2012.

Mutual Recognition Arrangements

are arrangements between two or

more parties to mutually recognize

or accept some or all aspects of

one another’s conformity with

assessment results

MRA Objectives

To facilitate mobility of Tourism Professionals/ Workers;

To exchange information on best practices in competency-based education and training for Tourism Professionals; and

To provide opportunities for cooperation and capacity building across ASEAN member countries.

MRA “infrastucture”

REGIONAL LEVEL

1. The ASEAN Tourism Professional

Monitoring Committee (ATPMC)

2. The ASEAN Tourism Professional

Registration System (ATPRS)

NATIONAL LEVEL

1. The National Tourism Professional

Board/Agency (NTPB)

2. The Tourism Professional

Certification Board (TPCB)

The ATPMC

Consist of ASEAN

National Tourism

Organizations (NTOs)

and appointed

representatives from

the National Tourism

Professional

Boards(NTPBs)

1. Create awareness and disseminate information about this Arrangement on Tourism Professionals within ASEAN;

2. Promote, update, maintain and monitor the ACCSTP and the CATC

3. Notify promptly the concerned TPCB upon receipt of feedback from NTPBs, in case a foreign Tourism Professional is no longer recognized by the host country;

4. Facilitate the exchange of information concerning assessment procedures, criteria, systems, manuals and publications relating to this Arrangement;

5. Report its work progress to the ASEAN NTOs;

6. Formulate and update necessary mechanisms to enable the implementation of this Arrangement; and

7. Such other functions and responsibilities that may be assigned to it by the ASEAN NTOs in the future.

MRA on Tourism Professionals

Schematic outline of a mechanism to support an MRA

Legend:

• ATPMC – ASEAN Tourism Professional Monitoring Committee

• ATPRS – ASEAN Tourism Professional Registration System

• NTPB – National Tourism Professional Board (National level)

• TPCB – Tourism Professional Certification Board (National level)

• Existence of TPCB

• Existence of NTPB

• National Laws and Regulations that would hinder

implementation of MRA

• Alignment of National Qualification Framework with

• Collaboration among government, industry and training

institutions

• English Language

• Availability of training institutions

ASEAN NTOs

ASEAN National Tourism Organizations

Refer to the government institutions in charge of the tourism sector of ASEAN Member States

Develop, coordinate and implement work programmes/plans to enhance cooperation in tourism

Provide a mechanism to promote participation from the private or business sector and non-government organizations

Establish working groups to assist in the development and implementation of policies and work programmes

Represent the Philippines in the ASEAN Tourism Professional Monitoring Committee (ATPMC)

Tourism Professional Certification Board

Government board or agency authorized by the government of each ASEAN Member State primarily responsible for the assessment and certification of tourism professionals

Assess qualifications and/or competencies of tourism professionals as specified in the ACCSTP

Issue certificates to tourism professionals whose qualifications and/or competencies comply with the ACCSTP

Develop, process and maintain a registry of certified tourism professionals and job opportunities

Notify the NTPB when foreign tourism professionals are no longer qualified or have violated any technical, professional or ethical standards

National Tourism Professional Board

Refers to the Board for Tourism Professionals composed of representatives from the public and private sectors including the academia and other relevant tourism stakeholders as identified by the ASEAN NTOs.

Create awareness and disseminate information about the ASEAN MRA

Promote, update, maintain and monitor the ACCSTP and the CATC

Facilitate the exchange of information on assessment procedures, criteria, systems, manuals and publications relating to the MRA

Report its work progress to the ASEAN NTO

Formulate and update necessary mechanism to enable implementation of the MRA

Facilitate the exchange of best practices in the tourism sector

Diplomatic Note

Letter of Notification transmitted to the ASEAN Secretariat

Identifying TESDA and TIBFI as the Philippines TPCB and NTPB respectively

Names of focal persons

Prepared, submitted and secured TESDA approval of the following 15 additional

Training Regulations (TRs):

Front Office Services NCII

Baking/Pastry Production NCII

Travel and Tours NCII

Tour Guiding NCII

Commercial Cooking NCII

Commercial Cooking NCIII

Commercial Cooking NCIV

Food and Beverage Service NCIII

Food and Beverage Service NCIV

D O T - T E S D A – T I B F I C O L L A B O R AT I O N

Housekeeping NCIII

Housekeeping NCIV

Events Management Services NCII

Events Management Services NCIII

Attractions & Theme Parks

Operations NCII

Tourism Promotion Services NCII

D O T - T E S D A – T I B F I C O L L A B O R AT I O N / PA S T AC T I V I T I E S

Organized the 1st Tourism Human Resources Congress held on 17-18 June 2004 and

2nd Tourism HR Congress last October 2012

Participated in the Common ASEAN Tourism Curriculum (CATC) Workshops

Conducted “Curriculum Development Workshops” sponsored by TESDA and DTI

Participated in the APEC Skills Standard Concept and System

Development of Philippine Competency Standards

Participated in the National Workshop on ASEAN

Toolbox Development of a Priority Tourism Labour

Division Project (Housekeeping)on June 13, 2012

at Diamond Hotel Philippines

Participated in the National Workshop on Gap Analysis on the Implementation of ASEAN MRA on Tourism Professionals and Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals held on 3-4 September 2012 at Pan Pacific Hotel

Pre-screened participants to the ASEAN Master Trainers’ and Master Assessors Training on Housekeeping held in Bali, Indonesia, November – December 2012

D O T - T E S D A – T I B F I C O L L A B O R AT I O N / PA S T AC T I V I T I E S

O N - G O I N G A C T I V I T I E S

Review of Training Regulations (TRs) for TESDA

Bartending Commercial Cooking F & B Service Housekeeping Tour Guides Front Office Services Travel Services

C O N V E R G E N C E among the following agencies:

Deparment of Tourism

Technical Education and Skills Development Authority

Commission on Higher Education

Tourism Industry Board Foundation Inc

Department of Education

Memorandum of Understanding on Tourism Human Resource Development and Training (DOT- TESDA - CHED- DEPED- TIBFI)

Curriculum Review and Development

ASEAN MRA Awareness Seminars (July – November)

Cebu City - July 5, 2013 Iloilo City - July 11, 2013 Puerto Princesa City - July 22, 2013 Bacolod City - August 30, 2013 Baguio City - September 11, 2013 Legazpi City - September 18, 2013 Tagbilaran City - October 4, 2013

ASEAN MRA Awareness Seminars (July – November)

Davao City - October 7 Puerto Princesa City - October 9 Cagayan de Oro City - October 9 Angeles City - October 25 Tacloban City - November 5 Laoag City - November 15 Metro Manila - November 29

In Country Workshop on Toolbox Development - Front Office - Food Production - Food and Beverage

Date: October 24, 2013 Venue: Metro Manila

Master Trainers and Master Assessors Training (Housekeeping) Date: November & December 2013

Venue: Metro Manila & Cebu - 50 master trainers - 50 master assessors

- Participants screening on-going

ADB-CIDA Technical Assistance on Skills Development - Train 5,000 tourism workers - Certify 500 tourism professionals under the ASEAN MRA - Develop a tourism human resources strategy

CERTIFICATION PROCESS

AT JAKARTA

Malaysia set up four (4) National Working Groups for the six

(6) tourism labour divisions.

Housekeeping

Division

Front Office

Division

Food &

Beverages

Services and

Production

Division

Travel

Agencies and

Operation

Division

Training of Master Trainers

for Housekeeping at PSE (Aug 13)

Training of Cambodian Master Trainers at PSE :

49 people

Progress on MRA activities (Related with Agenda Item 4.1)

45 Ministry of Tourism and Sports

Opening Ceremony for Training the Trainers

for Housekeeping Division

N E X T S T E P S A S E A N L E V E L

Finalization of Toolboxes on Front Office, Food Production and

Food and Beverage Services

Conduct of ASEAN Master Trainers and Assessors’ Training Program on Front Office, Food Production, F&B Services

Development of Toolbox on Travel & Tour Services

Establishment of a Regional Secretariat

Development of the ASEAN Tourism Professional Registration System (ATPRS)

Thank You!

PHILIPPINE

QUALIFICATIONS

FRAMEWORK (PQF)

ASEAN Mutual Recognition Arrangements(MRA) for Tourism Professionals Awareness Seminar

Outline of Presentation

What is PQF?

Objectives of the PQF

Benefits of the PQF

The Development of the PQF

The PQF vis-à-vis the Education System

The 8-Level Descriptors

PQF Implementing Bodies

PQF Working Groups

Some Notes

From the President’s SONA

2011 “… ngayon pa lang, nagtatagpo na ang kaisipan ng DOLE, CHED, TESDA at DepEd upang tugunan ang isyu ng job mismatch. Susuriin ang mga curriculum para maituon sa mga industriyang naghahanap ng empleyado, at gagabayan ang mga estudyante sa pagpili ng mga kursong hitik sa bakanteng trabaho.”

INSTITUTIONALIZATION OF THE

PHILIPPINE QUALIFICATIONS

FRAMEWORK

His Excellency Benigno S. Aquino III,

President of the Republic of the Philippines, signed the

Executive Order No. 83 dated October 1, 2012 entitled

What is PQF?

It is a national policy describing the levels of educational

qualifications and sets the standards for qualification

outcomes.

A quality assured national system for the development,

recognition and award of qualifications based on standards

of knowledge, skills and values acquired in different ways

and methods by learners and workers of a certain country

It is competency-based and labor market driven.

It is assessment- based qualification recognition.

Objectives of the PQF

To establish national standards and levels for outcomes of education and

training, skills and competencies

To support the development and maintenance of pathways and

equivalencies which provide access to qualifications and assist people to

move easily and readily between the different E & T sectors and between

these sectors and the labour market

To align the PQF with international qualifications framework to support

the national and international mobility of workers thru increased

recognition of the value and comparability of Philippine qualifications

Benefits of the PQF

FOR THE PERSON

Encourages lifelong learning allowing the person to start at the level that

suits him and then build-up his qualifications as his needs and interests

develop and change over time

Certificates and licenses recognized by government

FOR THE EMPLOYERS

Assures that standards and qualifications are consistent to job

requirements/demand

Provides common understanding on standards, qualifications and levels

Benefits of the PQF

FOR THE EDUCATION & TRAINING PROVIDERS

Ensures transparency in training provision, conformance to standards and

preciseness of accountability for learning outcomes

Provides common understanding of policies and guidelines on credit transfers,

articulation, portability, bridges pathways and RPL

FOR THE AUTHORITIES

Provides the standards, taxonomy and typology of qualifications as bases for

granting approvals to providers and stakeholders

Harmonizes qualifications in E & T across Philippines

The Development of PQF

Philippine

Qualifications

Framework

Qualification Levels

Descriptors

Registers

Working Groups

Pathways & Equivalencies

Quality Assurance

Information & Guidelines

International Alignment

Industry needs

Need for global

recognition of

competencies

Current qualifications issues at all

levels

Qualifications issues in

recognition of prior

learning

Research and policy

papers on NQF

NQFs of other countries

Consultation and Advocacy

With Stakeholders

INPUTS OUTPUTS 56

The Philippine Education System

Six (6) Years

Four (4) Years Junior HS +

Two (2) Years Senior HS +

TESD Specialization (NC I

and NC II) + Arts & Sports

Technical

Education

and Skills

Development

Baccalaureate,

Post- Baccalaureate,

Post-Doctoral/

Specialization

One (1)

TESD HIGHER EDUCATION

POST BACCALAUREATE

DOCTORAL AND

POST DOCTORAL

BACCALAUREATE

G12 10

THE PHL QUALIFICATIONS FRAMEWORK

BASIC ED

DIPLOMA

NC III

(Approved by the NEDA SDC-Cabinet on May 18, 2012) 58

8-Level Descriptors

LEVEL 1 KNOWLEDGE, SKILLS AND

VALUES Knowledge and skills that are manual

or concrete or practical and/or

operational in focus.

APPLICATION Applied in activities that are set in a

limited range of highly familiar and

predictable contexts; involve

straightforward, routine issues which

are addressed by following set rules,

guidelines or procedures.

DEGREE OF INDEPENDENCE In conditions where there is very close

support, guidance or supervision;

minimum judgment or discretion is

needed.

QUALIFICATION TYPE NATIONAL CERTIFICATE I

LEVEL 2

KNOWLEDGE, SKILLS AND

VALUES Knowledge and skills that are manual,

practical and/or operational in focus

with a variety of options.

APPLICATION Applied in activities that are set in a

range of familiar and predictable

contexts; involve routine issues which

are identified and addressed by

selecting from and following a number

of set rules, guidelines or procedures.

DEGREE OF INDEPENDENCE In conditions where there is

substantial support, guidance or

supervision; limited judgment or

discretion is needed.

QUALIFICATION TYPE NATIONAL CERTIFICATE II

LEVEL 3 KNOWLEDGE, SKILLS

AND VALUES

Knowledge and skills are a balance of theoretical and

practical. Work involves understanding work

process, contributing to problem solving and making

decisions to determine process, equipment and

materials to be used.

APPLICATION Applied in activities that are set in contexts with some

unfamiliar or unpredictable aspects; involve routine

and non-routine issues which are identified and

addressed by interpreting and applying established

guidelines or procedures with some variations.

DEGREE OF

INDEPENDENCE

Application may involve individual responsibility or

autonomy, may involve some responsibility for others.

Participation in teams including team or group

coordination may be involved.

QUALIFICATION TYPE NATIONAL CERTIFICATE III

LEVEL 4

KNOWLEDGE, SKILLS

AND VALUES

Knowledge and skills are mainly theoretical and/or

abstract with significant depth in one or more areas;

contributing to technical solutions of a non-routine or

contingency nature; evaluation and analysis of current

practices and the development of new criteria and

procedures.

APPLICATION Applied in activities that are set in range of contexts,

most of which involve a number of unfamiliar and/or

unpredictable aspects; involve largely non-routine

issues which are addressed using guidelines or

procedures which require interpretation and/or

adaptation.

DEGREE OF

INDEPENDENCE

Work involves some leadership and guidance when

organizing activities of self and others

QUALIFICATION TYPE NATIONAL CERTIFICATE IV

LEVEL 5

KNOWLEDGE, SKILLS

AND VALUES

Knowledge and skills that are mainly theoretical and/or abstract with

significant depth in some areas together with wide-ranging,

specialized technical, creative and conceptual skills. Perform work

activities demonstrating breadth, depth and complexity in the

planning and initiation of alternative approaches to skills and

knowledge applications across a broad range of technical and/or

management requirements, evaluation and coordination.

APPLICATION Applied in activities that are supervisory, complex and non-routine

which require an extensive interpretation and/or adaptation/

innovation.

DEGREE OF

INDEPENDENCE

In conditions where there is broad guidance and direction, where

judgment is required in planning and selecting appropriate

equipment, services and techniques for self and others. Undertake

work involving participation in the development of strategic

initiatives, as well as personal responsibility and autonomy in

performing complex technical operations or organizing others

QUALIFICATION TYPE DIPLOMA

LEVEL 6

VALUES

Graduates at this level have broad and coherent

knowledge and skills in their field of study for professional

work and lifelong learning

APPLICATION Application in professional work or research in a

specialized field of discipline and/or for further study

DEGREE OF INDEPENDENCE Independent and /or in teams of related field with minimal

supervision

QUALIFICATION TYPE Baccalaureate Degree

LEVEL 7

VALUES

Graduates at this level have advanced knowledge and

skills in specialized or multidisciplinary field of study for

professional practice or self-directed research

APPLICATION Applied in professional work that requires leadership and

management in a specialized or multidisciplinary

professional work, research and/or for further study

DEGREE OF INDEPENDENCE Independent and or in teams of multidisciplinary field with

very minimal supervision

QUALIFICATION TYPE Post-Baccalaureate Program

LEVEL 8

VALUES

Graduates at this level have highly advanced systematic

knowledge and skills in very specialized or complex

multidisciplinary field of learning for multifaceted research

or professional practice or for the advancement of learning

APPLICATION Applied in highly specialized or complex multidisciplinary

field of professional work, research and/or further study

that require management expertise, innovation and

leadership

DEGREE OF INDEPENDENCE Independent and/or in teams of multi-disciplinary and

complex setting

QUALIFICATION TYPE Doctoral Degree and Post-Doctoral Programs

KNOWLEDGE AND SKILLS

APPLICATION

DEGREE OF INDEPENDENCE

QUALIFICATION TYPE

Doctoral Degree and Post Doctoral Program

Post – Baccalaureate Degree

Baccalaureate Degree

Diploma

NC III

ELEMENT

LEVELS

creative,

conceptual,

abstract,

theoretical,

problem

solving,

decision

making

manual,

practical,

concrete,

operational

professional work

or research,

supervisory,

non-routinary,

unfamiliar,

unpredic-

tableble

aspects

Range of

highly

familiar

Predictable

context,

routine

judgment,

discretion,

responsibility

others,

autonomy,

leadership

support,

Guidance

Supervision

PQF Implementing Bodies

PQF-NCC

The PQF National Coordinating Committee is hereby

created to be Chaired by the Secretary of the Department

of Education (DepEd) with the following as members: a)

Technical Education and Skills Development Authority

(TESDA); b) Commission on Higher Education (CHED); c)

Department of Labor and Employment (DOLE); and, d)

Professional Regulations Commission (PRC).

(Sec. 2, EO No. 83 s.2012)

Powers & Functions of the

PQFNCC 1. Creates technical working groups in support of the detailing and

implementation of the PQF

2. Harmonizes the levels of qualifications with all levels of education

3. Aligns education standards and learning outcomes to the level

descriptors contained herein

4. Develops and recognizes pathways and equivalencies

5. Discuss and agree on the elements of the PQF including but not

limited to their principles, key features, definitions or terminologies,

structure and governance arrangements

6. Review and update the PQF

Powers & Functions of the

PQFNCC 7. Provides information and guidelines in the implementation of the PQF

8. Establishes a quality assurance mechanism

9. Maintains the national registry of qualified manpower

10. Ensures the international alignment of the PQF with the qualification

frameworks of other countries.

11. Represents the country in international fora or negotiations on

qualification agreements/arrangements

12. Provides regular feedback on the progress and accomplishments to

the Office of the President with respect to the implementation of the

Order.

13. Perform such other functions that may be related to the

implementation of the PQF

Technical Secretariat

FUNCTIONS

1. Provide technical and administrative support to the

Committee;

2. Engage the services of technical experts; and

3. Perform such other functions as the Committee may deem

necessary.

Chair: DDG Irene Isaac, TESDA

PQF Working Groups

TWG for Qualifications Register

Chair : TESDA

TWG for Pathways and Equivalencies

Chair : CHED

TWG for Quality Assurance

Chair : CHED

TWG for Information and Guidelines

Chair : DepED

TWG for International Alignment

Chair : PRC

PQF Technical Working Groups

Qualifications Register

FUNCTIONS

1. Provides information to employers, trainers and trainees on

education and training opportunities, licensure and assessment and

certification services in professional and skilled qualifications;

2. Maintains/updates the database of professional and skilled

qualifications;

3. Provides regular, timely data/information to the Technical

Secretariat;

4. Coordinates/Harmonizes agency databases on the registry of

qualifications

LEAD AGENCY: TESDA

Pathways and Equivalencies

FUNCTIONS

1. Establishes equivalency pathways and equivalency system for

seamless education transfer and/or progression between education

levels corresponding to the PQF levels;

2. Develops a National System of Credit Transfer;

3. Facilitates the enhancement and adoption of the Ladderized

Education Program consistent with the PQF

LEAD AGENCY: CHED

Quality Assurance

FUNCTIONS

1. Develops PQF quality procedures manuals;

2. Facilitates the conduct of evaluation and compliance audits/reviews

vis-à-vis set standards;

3. Provides recommendations to the National Coordinating Committee

(NCC) based on the results of the evaluation

LEAD AGENCY: CHED

Information and Guidelines

FUNCTIONS

1. Develops information, education and communication (IEC) materials

to promote and advocate PQF;

2. Formulates guidelines, circulars and policy issuances for the

approval of the NCC

LEAD AGENCY: DepEd

International Alignment

FUNCTIONS

1. Conduct researches/ studies for comparability/ benchmarking of

Philippine qualifications with other countries and

regional/international groupings;

2. Coordinates with professional organizations in the pursuit of mutual

recognition arrangements/ agreements

LEAD AGENCY: PRC

Some Notes

PQF-NCC meets regularly and keeps track of the TWGs

TWGs develop their own work plans and targets and report periodically

to the NCC

Industry sector representatives shall be consulted and tapped in the

detailing and application of the PQF to ensure alignment of educational

outcomes to job requirements (Sec. 4, EO No. 83 s.2012)

The ASEAN Qualifications and Reference Framework (AQRF) Task Force

are now working towards a regional framework

32 Job Titles –Six Labour Divisions

HOTEL SERVICES TRAVEL SERVICES

Front Offices Housekeeping Food Production Food & Beverage

Services

Travel Agencies Tour Operation

Front Office

Manager

Executive

Housekeeper

Executive Chef F & B Director General Manager Product Manager

Front Office

Supervisor Laundry Manager

Demi Chef F & B Outlet

Manager

Assistant General

Manager

Sales & Marketing

Manager

Receptionist Floor Supervisor Commis Chef Head Waiter Senior Travel

Consultant

Credit Manager

Telephone Operator Laundry Attendant Chef de Parte Bartender Travel Consultant Ticketing Manager

Bell Boy Room Attendant Commis Pastry Waiter Tour Manager

Public Area Cleaner Baker

Butcher

Labour

Division

Training Regulations

/Level

Job Titles Training Hours

Front Office Front Office Services NC II Reservations Agent/Clerk 18 (Basic)

18 (Common)

400 (Core)

436 (TOTAL)

Front Office Agent/Front Desk

Receptionist

Bellman/Bellboy/Porter

Club Concierge

Housekeeping Housekeeping NC II Room Cabin/Attendant

Houseman/Public Area

Attendant/Janitor

Valet Runner

Dry Cleaner

Washer

Presser/Ironer

Marker-Sorter

Butler

18 (basic)

18 (Common)

400 (Core)

436 (TOTAL)

Housekeeping Housekeeping NC III Housekeeping Supervisor 20 (Basic)

24 (Common)

32 (Core) 76 (TOTAL)

Floor Supervisor

Housekeeping NC IV Housekeeping Asst. Manager 56 (Basic)

24 (Common)

32 (Core)

112 (TOTAL)

Housekeeping Manager

Food & Beverage Services Food & Beverage Service NC II

Busboy (Commis de Rang)

Waiter (Chef de Rang/Demi

chef de Rang)

Food Attendant

Food Server

18 (Basic)

18 (Common)

300 (Core)

336 (TOTAL)

Food & Beverage Service NC

Head Waiter (Chef de Salle)

Captain Waiter (Chef de’etage

Host/Hostess

Banquet Head Waiter

20 (Basic)

24 (Common)

40 (Core)

40 (Electives)

124 (TOTAL)

Food & Beverage Services Food & Beverage Service NC

Restaurant Manager

Outlet Manager

Restaurant Asst./ Manager

Outlet Asst. Manager

Coffee Shop Manager

56 (Basic)

24 (Common)

60 (Core)

20 (Elective)

160 (TOTAL)

Tour Operations Tour Guiding Services NC II Tour Guide 18 (Basic)

18 (Common)

160 (Core)

196 (TOTAL)

Travel Agencies

Travel Services NC II Reservations Officer

Ticketing Officer

18 (Basic)

18 (Common)

160 (Core)

196 (TOTAL)

Food Production Cookery NC II Cook

Assistant Cook

18 (Basic)

18 (Common)

280 (Core)

316 (TOTAL)

Commercial Cooking NC III Chef de Partie

Head Chef

20 (Basic)

24 (Common)

200 (Core)

244 (TOTAL)

Commercial Cooking NC IV Sous Chef

Executive Sous Chef

Restaurant Chef

56 (Basic)

24 (Common)

180 (Core)

360 (TOTAL)

ASEAN MRA on Tourism Professionals Awareness Seminar Small Ville 21 Hotel, Iloilo City

11 July 2013

The TOURISM INDUSTRY

BOARD FOUNDATION INC.

DOT TESDA TIBFI

HISTORY

TOURISM INDUSTRY BOARD FOUNDATION, INC. (TIBFI)

• Originally the Hotel and Restaurant Industry Board

but renamed to Tourism Industry Board Foundation

Inc. in 1991

• To expand its coverage/membership to all sectors

of the tourism industry.

Conversion approved by the SEC on March 25,

OBJECTIVES

• To ensure an adequate supply of trained workers

within the tourism industry at the right time and at

the right quantity

• To facilitate the skills training/job placement cycle

• To match the skills of labor force with the

manpower requirement of the tourism industry

The Vision of TIBFI

Developing excellent

tourism industry service

providers is our mandate

Our Mission

To unify government,

industry, and the academe

in facilitating tourism

education and training

TIBFI Composition

Government :

UP-AIT

Private :

COHREP

PACEOS

AAHRMEI

Labor :

NUWHRAIN-APL

TIBFI as NTPB

TIBFI has been designated as

the National Tourism

Professional Board (NTPB)

for the implementation of the

ASEAN MRA in 2015

TIBFI Tourism Industry Board Foundation Inc.

Email: tibfi2012@yahoo.com

Website: http://www.tourismindustryboard.org/

TIBFI Secretariat: Christian “Keesha” Buted

Mobile No.: 0927-414-6709

ASEAN MRA on Tourism Professionals Awareness Seminar The oriental, Tacloban City

5 November 2013

DOT TESDA TIBFI

Competency & Labor Division

Listing 242 competency – from ASEAN Common Competency

Standards for Tourism Professionals (ACCSTP)

2 primary and 6 secondary labor divisions

32 job titles

52 qualifications

Certificate II

Certificate III

Certificate IV

Diploma

Advanced Diploma

Combination of:

Core and Generic Competencies

Functional Competencies

Primary Division

(First Labor Division)

(Second Labor Division)

Hotel Services Front Office

Housekeeping

Food Production

Food and Beverage Services

Travel Services Travel Agency

Tour Operations

Six Labor Divisions

Hotel Services (22 job titles)

Front Office

1.Front Office Manager

2.Front Office Supervisor

3.Receptionist

4.Telephone Operator

5.Bell Boy

Food Production

1.Executive Chef

2.Demi Chef

3.Commis Chef

4.Chef de Partie

5.Commis Pastry

6.Baker

7.Butcher

Housekeeping

1. Executive Housekeeper

2. Laundry Manager

3. Floor Supervisor

4. Room Attendant

5. Public Area Cleaner

F&B Services

1. F&B Director

2. F&B Outlet Manager

3. Headwaiter

4. Bartender

5. Waiter

Travel Services (9 job titles)

Travel Agencies

1.General Manager

2.Assistant General Manager

3.Senior Travel Consultant

4.Travel Consultant

Tour Operator

1.Product Manager

2.Sales and Marketing Manager

3.Credit Manager

4.Ticketing Manager

5.Tour Manager

Certificate

II Certificate

III Certificate

IV Diploma

Advanced Diploma

Sub-Total

Food & Beverage

2 2 3 1 1 9

Food Production

2 3 3 1 1 10

Front Office 1 1 1 1 1 5

Housekeeping 1 1 1 1 1 5

Tour Operation

(Management) 2 3 4 2 1 12

Travel Agencies

3 3 3 1 1 11

TOTAL 11 13 15 7 6 52

Qualifications

Competency Standard

Competency Clusters

Common core

Restaurant Services

English Language Proficiency

Management & Leadership

Travel Agency – ticketing

Commercial Cookery

Hotel Front Office

Tour Guide Services

Housekeeping

Patisserie

Security Services

Food and Beverage Service

General Administration

Financial Administration

Human Resource Development

Competency Clusters –

Hotel Services

Cluster Restaurant Services

Common Core 21

Commercial Cookery 21

Commercial Catering 7

Patisserie 10

Food & Beverage Service 16

Customer Service & Sales Marketing 7

General Administration 14

Financial Administration 9

Human Resource Development 12

Management & Leadership 16

English Language Proficiency 11

Hotel Services

Cluster Front Office & Housekeeping

Common Core 19

Hotel Front Office 12

Housekeeping 7

Security Services 10

Resource Management 14

Travel Services

Cluster Travel Services

Common Core 16

Travel Agency - Ticketing 19

Tour Guide Services 19

Tour Operations 18

Resource Management 20

Sample Qualification

Food and Beverage

http://www.tourismindustryboard.org/resources/compiled-reports/

Food and Beverage Qualifications

Certificate II in FB

(Waiting)

Advanced Diploma in Food and Beverage ( Management)

Certificate III in FB

(Beverage)

Certificate III in FB

(Waiting)

Certificate II in FB

(Beverage)

Diploma of Food and Beverage (Supervision and Administration)

Certificate IV in FB

(Beverage)

Certificate IV in FB

(Waiting) Certificate IV in FB

(Operations)

Certificate II in Food and Beverage

(Waiting)

There are

There are 9

Food & Beverage Qualification

• Summary

• Restaurant Service - 21

• Food and Beverage Service – 17

• Financial Administration – 9

• Total – 37

Select

only 8

Select 2 out

Competency Matrix for Food &Beverage Qualification

Cluster No.

(W) CII (B)

CIII (B)

CIV (B)

CIV (supervis

Dip in (Sup &

Admin)

Dip (Mgt)

Core and Generic

Competencies 13 19 21 13 19 21 21 22 22

Common Core 21

Food and Beverage

Service 17

12 12 11

4 5 Financial

Administration 7 3 3

Customer Service,

Sales and Marketing 7 1

Human Resource

Development 8

Management and

Leadership 17 3 3

General

Administration 14 3 4

English Language

Proficiency 9 2 3 3 2 3 3 3 4 5

any relevant elective 2 5 6 2 5 6 7 16 18

total 25 37 45 25 37 45 46 62 69

Comments on the Qualification

Internship/practical placement

For students with no experience, highly recommended

For students with “sufficient” opportunities to practice is not needed

anymore

Functional competencies

“elective” in nature, and can be chosen by student, provider or by

the employer/industry

Minimum number only

No Certificate 1, as very basic, but incorporated in Certificate II

Development of Recognition of Prior Learning, “RPL” to assist those with

experience but no formal qualifications

Go to: http://www.waseantourism.com/

Press “here”

“guest1”

Approved Toolboxes

= 47 plus 98

= 145 competencies

Clean and prepare

rooms for in-coming

guests

• AM – Assessor Manual, doc and pdf

• CS – Competency Standard

• PPT – powerpoint

• TG Trainer’s Guide, doc and pdf

• TM - Trainee’s Manual, doc and pdf

Trainee Manual

Glossary of terms & acronyms

Trainee notes/training content

Work Projects

Summaries

Evaluation Sheet

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master assessors

complex multidisciplinary

asean master

member state

multidisciplinary

tourism professionals

professional

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