at&t business messaging · individual plan included business messaging+text, picture, video and...

What is it?AT&T Business Messaging is an end-to-end group notification and messaging solution that works seamlessly with most business notification applications to enable enhanced wireless notification and response features.

Benefits of Business Messaging •24x7technicalsupport

•Designedtoallownotificationstolargegroups

•Deliveryconfirmationsandlongermessages

•PagingprotocolsforInternet,e-mailanddial-up (SNPP,WCTP,SMTP,TAP)

•CompatiblewithanyAT&Tdevicecapableofreceivingtextmessages

•Pricingplansformostusagescenarios

•BusinessNotificationCenterwebsiteforgroupnotification

•AbilitytofilteroutunwantedSMTPmessages

•RapidresponsepromptsviaSNPPandWCTP

•SSLaccessviaWCTP(128-bitencryption)

How It WorksBusinessMessaginggivesapplicationdevelopersthefreedomtouseSNPP,WCTP,SMTPorTAPtointegrateseamlesslywithawiderangeofnotificationapplications,orlogintotheAT&TBusinessNotificationCenterwebsitetobuildgrouplistsandsendmessages.

Business Messaging is easy to set up and use: 1.ProvisiontheAT&TBusinessMessagingfeatureforrecipients’

eligibledevices.

2.LogintotheAT&TBusinessNotificationCenterat https://bnc-businessmessaging.att.com or point your application to one of the AT&T Business Messaging addresses listed at www.att.com/businessmessaging.ClickonFAQ.

3.Whenyou’rereadytouseit,simplytypeyourmessage,selectrecipients and send. All notifications sent through the gateway arethenprocessedforactionabledelivery–recipientsarequicklyvalidatedandactionablemessagesaresenttoworkersarmedwithAT&T Business Messaging-enabled mobiledevices.

AT&T Business Messaging Technical SupportTechnicalsupportisprovided24x7toallBusinessMessagingcustomersbyAT&T’sAdvancedSolutionsCare(ASC).Additionally,qualifyingcustomerswillhaveaccesstoASCHelpdeskwhichprovidesround-the-clock helpdesk-to-helpdesk technical support for the BusinessMessagingservice.ASCHelpdeskisaspecializedtechnicalsupportgroupthatcanhandlethecomplexneedsofenterprisesandtroubleshootissueswithgroupnotificationandnetworkconnectivity.Businessesthatactivate250ormoredeviceswithAT&TBusinessMessagingareabletotakeadvantageofASCHelpdesk.

AT&T Business MessagingConnectivity solution for wireless remote worker notification and response

Brief

While Business Messaging can be an effective way to increase worker productivity, it should not be used as the primary or sole method of sending notifications that contain information that is essential to the protection of life or property.

Unique productivity features result in actionable messages and a better end-to-end notification solution.

To learn more about AT&T Business Messaging Solutions,visit www.att.com/businessmessaging or have us contact you.

Share this withyour peers

Pricing OptionsWhenselectingtherightpricingplanforyourbusiness,youcanchoosefromourIndividualPricingPlansorourBulkPricingPlans.http://www.wireless.att.com/businesscenter/solutions/email-messaging/business-messaging.jsp.

Individual Pricing Plans**The most common way of deploying Business Messaging is by adding anindividualfeaturetoeachAT&Trecipient’saccount.ThisallowstherecipienttoreceivemessagessentviatheBusinessMessaginggateway(usingSNPP,WCTP,SMTPorTAP)ormessagessentviatheAT&TBusinessNotificationCenterwebsite.BasicaccesscanbeaddedatalowcostpermonthandcanbecombinedwithanyAT&Ttextmessagingplan,orthereareseveralmessagingbundlesthatincludeenoughmessagestomeeteachrecipient’sspecificmessagingneeds.

Bulk Pricing Plans**Unliketheindividualpricingoptions,BulkPricingenablescorporatecustomerstopurchasetheirentireBusinessMessagingserviceonasingleaccountratherthanpurchasingtheserviceseparatelyforindividualaccounts.Withlicencesrangingfrom25seatsthroughto2000,BulkPricingplansallowbusinesstopurchaselicensesinbulktouseforprovisioninganyAT&TphonenumberwithBusinessMessaging.Inotherwords,evenifyouremployees/contractorspaytheirownmonthlyphonebill,youcanstillincludetheirphonenumberonyourlistofrecipients.AnadministrativewebsiteisprovidedtomanagetheAT&Tphonenumbers,givingtheadministratorcentralizedcontrolandtheflexibilitytoaddandremoveAT&Tphonenumbersfromthelistofrecipientstokeepupwithachangingworkenvironment.

AT&T Business Messaging ______________________________________________________________________________________________________________________ 2

AT&T Text Messaging Network

Firewall

EnterpriseApplications

BusinessMessagingApplication

NetworkYour IT Environment Devices

BusinessMessagingGateway End-User Text

Messaging Devices

Network Configuration

Connect viaInternet, or

dial-up*

Two-Way Business Communication

Individual Pricing Plans**

Individual Plan Included Business Messaging+Text, Picture, Video and IM Message

Included Mobile to Any Mobile Calling Additional Messages

Business Messaging Basic Each message is rated according to your activetextmessagingplan,ifany.Otherwise,default pay-per-use rates apply

No.Eachcallratesaccordingtotheactivecallingplan,ifany.Otherwise,defaultperminuteratesapply

BusinessMessaging200 200to/fromanyoneintheU.S.* No.Eachcallratesaccordingtotheactivecallingplan,ifany.Otherwise,defaultperminuteratesapply

10centseach

BusinessMessaging1000 1000to/fromanyoneintheU.S.* No.Eachcallratesaccordingtotheactivecallingplan,ifany.Otherwise,defaultperminuteratesapply

5centseach

BusinessMessaging1500 1500to/fromanyoneintheU.S.* No.Eachcallratesaccordingtotheactivecallingplan,ifany.Otherwise,defaultperminuteratesapply

5centseach

Business Messaging Basic Bundle Unlimitedto/fromanyoneintheU.S.* Unlimited N/A

Business Messaging Unlimited Unlimitedto/fromanyoneintheU.S.* No.Eachcallratesaccordingtotheactivecallingplan,ifany.Otherwise,defaultperminuteratesapply

N/A

TheBusinessMessagingBasicandBusinessMessagingBasicBundledonoincludeaccesstotheAT&TBusinessNotificationCenterat https://bnc-businessmessaging.att.com.

To learn more about AT&T Business Messaging Solutions,visit www.att.com/businessmessaging or have us contact you.

Share this withyour peers

Notes1.Additionalchargesandrestrictionsmayapply.

*Aqualifiedvoiceordataplanisrequired.PricesarebilledmonthlyandarevalidforuseintheU.S.only.MessagescanbeusedforBusinessMessagingoranymobile-to-mobiletext,picture,videoandInstantMessaging(IM)messages.ChargesforinternationalmessagessentfromtheU.S.are$0.25forTextMessagesand$0.50forPicture/VideoMessages.Chargesforusagewhileroaminginternationally:$0.50foreachtextmessagesent,$1.30foreachpicture/videomessagesent,and$0.0195foreachkilobyteused.Standardratesapply to all incoming messages. Additional charges for premium messagesandcontentapply.ForfulldetailsonMessaging&DataBundles,gotoatt.com/MediaTerms.Pay-Per-UseCharges:Text/InstantMessaging$0.20permessage;Picture/VideoMessages$0.30permessage. Additional subscription and download charges may apply.

**Aqualifiedvoiceordataplanisrequired.SiteLicensingisavailabletocompanieswithavalid,eligiblebusinessagreementandaminimumof100CorporateResponsibilityUsers(“CRUs”)withinasingleFoundationAccount(“FAN”).PricesarebilledmonthlyandarevalidforuseintheU.S.only.ChargesforinternationalmessagessentfromtheU.S.are$0.25forTextMessagesand$0.50forPicture/VideoMessages.Chargesforusagewhileroaminginternationally:$0.50foreachtextmessagesent,$1.30foreachpicture/videomessagesent,and$0.0195foreachkilobyteused.Standardratesapplytoallincomingmessages. Additional charges for premium messages and content apply.ForfulldetailsonMessaging&DataBundles,gotoatt.com/MediaTerms.Pay-Per-UseCharges:Text/InstantMessaging$0.20permessage;Picture/VideoMessages$0.30permessage;WebNetBrowsing$0.01perKB.Additionalsubscriptionanddownloadchargesmay apply.

Important InformationReceiving Messages: AT&TBusinessMessagingfeature(“Feature”)withmessagingadd-onrequiresvalid,eligibleagreement,compatibledeviceandqualifiedAT&Tvoiceordataplan.Termsofservicemayvarybasedonselecteddevicesandserviceplans.Featurenotavailableonalldevices,onallrateplansoravailableforpurchaseoruseinallareas.FeatureincludesaccesstotheAT&TBusinessMessagingGateway(“Gateway”)andtransmission(mobileoriginatedandmobileterminated)ofsupported-protocolmessagesbetweentheGatewayandyourdevice(“Messages”).Allothertextmessagingsentfromorreceivedonyourdevice(mobileoriginatedandmobileterminated)aresubjecttotheratesandtermsofyourapplicabletextmessagingfeature/plan. Anyone who has your AT&T Business Messaging address/phone number can send you Messages through the Gateway. As partoftheactivationprocess,yourwirelessnumberwillbesharedwiththirdpartiesthatAT&TusestoprovidethisFeature.ToreceiveMessagesviatheFeature,youmustfirstprovisionandenabletheFeatureonyourdevice.IfyouwanttoreceiveMessagesfromyourcompany,youmustprovideyourAT&Tpagingaddress/phonenumbertoyourcompany.Featureissubjecttoyourserviceagreement,thetermssetforthinthisbrochure,andtheapplicablevoice,dataand/ortextmessagingplanbrochuresandcoveragemaps.

Sending Messages:TosendMessagesthroughtheGateway,sendermusthaveacompatibleapplicationandmustprogramtheAT&TmessagingoperatoraddressprovidedbytheintendedrecipientandtheintendedrecipientmusthavethisFeatureactivated.Additionalhardware,software,subscription,dial-upaccessorInternetaccessfromyourcompatiblePCand/orspecialnetworkconnectionmayberequiredandyouaresolelyresponsibleforarrangingfororobtainingallsuchrequirements.Somesolutionsmayrequirethird-partyproductsand/orservices,whicharesubjecttoanyapplicablethird-partytermsandconditionsandmayrequireseparatepurchasefromand/oragreementwiththethird-partyvendor.Senderissolelyresponsibleforall content sender transmits through the Gateway. Use of the Gateway issubjecttotheapplicabletermsofthisbrochure,includingwithoutlimitationtheAdditionalTermsandConditionssetforthbelow,andtotheAT&TAcceptableUsePolicy,whichcanbefoundatatt.com/AcceptableUsePolicy.SendercannotusetheGatewaytotransmitanycommunicationthatwouldviolateanyfederal,stateorlocallaw,court order or regulation. Sender must cooperate with AT&T and/orgovernmentalauthoritiesininvestigationsallegingaviolationorprohibited use of the Gateway.

Site Licensing, or Bulk Feature Provisioning: SiteLicensingisavailabletocompanieswithavalid,eligiblebusinessagreementandaminimumof100CorporateResponsibilityUsers(“CRUs”)withinasingleFoundationAccount(“FAN”).BulkactivationsoftheFeaturerequireanassociatedsitelicense(“SiteLicense”).AT&TreservestherighttoconvertFANsthatdropbelow100CRUsfromSiteLicensingtoIndividualBusinessMessagingFeature(s)andpricing.CompanymustprovisiontheFeatureonAT&TdevicesviatheAT&Twebsiteandaccountloginprovidedwiththepurchaseconfirmation.CompanyisresponsiblefortestingandverifyingsuchAT&TdevicesareprovisionedwiththeFeatureandfunctioningproperly.IfaFANissuspendedorcancelled,allAT&TFeaturesprovisionedthroughsuchFANwillbedisabled.Companyisresponsibleformanagingandmaintaininggroupdistributionlists.IntheeventthatcompanyreducesthenumberofSiteLicensingseatspurchased,companymustalsosimilarlyreducethenumberofCRUsprovisionedwiththeFeature.IntheeventthatcompanyfailstodeactivatetheapplicablenumberofCRUs(“SurplusCRUs”)andassociatetheavailableseatswiththedesiredCRUs,AT&TreservestherighttoautomaticallydeactivatetheFeatureforSurplusCRUs.Forpurposesoftheforegoing,AT&TwilldeemthelastCRUsactivatedwiththeFeaturetobeSurplusCRUs(i.e.thelastCRUsactivatedwiththeFeaturearethefirstCRUstohavetheFeaturedeactivated).CompanyacknowledgesthatdeactivatedSurplusCRUswillnotbeabletoreceivemessagesviaBusinessMessaging.Ifcompanywantstothereafterreallocatetheavailableseats,itiscompany’sresponsibilitytodosothroughtheAT&TwebsiteoriginallyprovidedtoyourcompanyforFeatureactivation.

AT&T Business Messaging ______________________________________________________________________________________________________________________ 3

To learn more about AT&T Business Messaging Solutions,visit www.att.com/businessmessaging or have us contact you.

Share this withyour peers

Emergency and Mass Notification – Additional Terms and Conditions:TheGatewayandFeaturearenotintendedtobe, norshouldbe,usedasamethodoftransmittingemergencynotificationsorbroadcastmassnotifications.FirstrespondersshouldnotrelyonthisFeatureforsuchsituations.AT&TmakesnoServiceLevelAgreements(SLAs),guaranteesorwarrantieswithrespectto theperformanceoftheAT&TBusinessMessagingserviceinsuch situations.Insuchsituations,theGatewayandFeaturemaybemoresusceptibletoblocking,outages,delaysandcongestion,andgreaterriskofnon-delivery.

Sending and/or Receiving Messages – Additional Terms and Conditions: Coveragenotavailableinallareas.Availability,timelinessandreliabilityofFeatureandGatewayaresubjecttoradioandothertransmissionlimitations.Deliverytimeisdependentuponthe conditionsprevailingatthetimeofsubmissionandactualdeliveryand/ordeliverywithinaspecificperiodoftimearenotguaranteed.Ifyourdeviceoryourintendedrecipient’sdeviceisturnedoff,thedevice’smemoryisfull,orthedeviceisoutsidetheservicearea,thenetworkwillstoreandre-sendanyMessageforupto72hours.Messagesnotdeliveredafter72hourswillbedeleted.MaximumlengthallowedforallpartsoftheMessage,includingwithoutlimitationtherecipient’sBusinessMessagingaddress/phonenumber,isdependenton the protocol used to send the Message. Supported protocols includeTAP(160characters),SNPP(1,000characters),SMTP(1,000characters)andWCTP(1,000characters).Two-waymessaginganddeliveryreceiptsareavailableviatheSNPP,SMTPandWCTPprotocols.YoumayneedtoobtainaSenderIDtoretrieverepliesanddeliveryreceiptsviaWCTP.Seewww.businessmessaging.comforadditionalinformation.RenderinganddisplayofaMessagethatexceeds160charactersmayvarybydevice.SomedevicesmaydisplayMessageinmultipleparts.AnycharactersoverthemaximumMessagelengthwillbedeleted.AT&TisapassiveconduitintransmittingandstoringMessages and is not responsible for content. AT&T does not guarantee security.IfyouusethisFeatureand/orGatewaytosendorreceiveMessagescontainingcompanyinformation,itisyourresponsibilitytoensureyourusecomplieswithyourcompany’sinternalITandsecurityprocedures.AT&Treservestherighttodenyorterminateservice,withoutnotice,toanypersonthatusesFeatureand/orGatewayinanymannerthatadverselyimpactstheAT&TGateway,networkorservicelevelsand/orthatviolatesanyAT&Tnetworkorsubscriberprotectivemeasures.Furthermore,AT&TreservestherighttodenyorterminateservicewithoutnoticeforanymisuseofFeatureorGateway,includingwithoutlimitation,periodsofexcessiveusagethatAT&T,initssolediscretion,determinesistheresultofprohibiteduse(s).Additionalhardware,software,subscription,InternetaccessfromyourcompatiblePCandorspecialnetworkconnectionmayberequired.Eligibilityrequirements,pricing,featuresandserviceareasaresubjecttochangewithout notice.

Technical Support – Additional Terms and Conditions: Technical supportisprovidedtocertaincustomersofBusinessMessagingbytheAT&TAdvancedSolutionsCare(ASC)Helpdesk,andtheASCHelpdeskprocess outlined herein is intended for informational purposes only. AT&TmaydiscontinueASCHelpdesksupportand/ormodifyASCHelpdeskprocessesatanytimeatitssolediscretion.ASCHelpdeskdoesnotsupportthird-partyapplications,allthird-partyapplicationsarereferredtoapplicablevendors.ForaccesstoASCHelpdesk,yourcompanymusthaveaminimumof250devicesactivatedwiththeBusinessMessagingfeature(aminimumof50devicesinthecaseofqualifiedpublicsafetycustomers),andaTier1helpdesktosupportend users.

Business Notification Center – Additional Terms and Conditions: ForaccesstotheAT&TBusinessNotificationCenterwebsite(“BNC”),customermusthaveaneligibleFeatureprovisionedonacompatibledevice.CustomeragreesthatuseoftheBNCwillbeinaccordancewithAT&T’sAcceptableUsePolicyandwillnotbeusedformarketing,advertising,solicitationand/ormassnotificationpurposes.TheBNCmayonlybeusedtosendmessagestoBusinessMessagingsubscribers.IfanymessagesareattemptedtobesentfromtheBNCtoanyother(non-AT&TBusinessMessaging)wirelessphonenumbers,suchmessageswillnotbedelivered.MessagessentfromtheBNCtoanAT&TBusinessMessagingsubscriber’sdeviceareunlimitedasarerepliessenttotheBNCfromanAT&TBusinessMessagingsubscriber’sdevice.CustomerisresponsibleforensuringaccuratephonenumbersareenteredintotheBNCaddressbookandgroupdistributionlists,andcustomerisresponsibleforremovinganyunwantedphonenumbersfromtheBNCaddressbookandgroupdistributionlists.UseoftheBNCisalsosubjecttothetermsandconditionspresentedduringyourBNCregistrationprocess.

Planned Maintenance Notifications:Notificationemailand/ortextmessagesareavailableforscheduledBusinessMessagingmaintenanceoperationsbyregisteringviaattpsnc.com.Bysubmittingtheapplicablerequest,youacknowledgethatyouaretheauthorizedadministratorfor the specified account. These maintenance notifications are specific to the Business Messaging product and are only for preplanned maintenance windows. The notifications do not apply to standard SMSservices,evenifyouhavepurchasedacombinationrateplanofstandard SMS and Business Messaging.

White Listing Domain Names on SMTP to Filter Unwanted Messages – Additional Terms and Conditions:Customermustregister each domain name with AT&T that will be allowed to send SMTPmessagesviatheGateway(“WhiteListing”).OnceWhiteListingisenabled,unregistereddomainnameswillnotbeallowedtosendmessagesviaSMTPthroughtheGatewaytocustomerdevicesprovisionedwiththeFeature.AT&Tdoesnotguaranteethatallunwantedmessageswillbeblockedfromreachingsuchdevices.UnwantedmessagesmaystillbesentviaotherprotocolssuchasWCTP,SNPP,andTAP,orviaconsumerSMTPgateways.

To learn more about AT&T Business Messaging Solutions,visit www.att.com/businessmessaging or have us contact you.

AT&T Business Messaging ______________________________________________________________________________________________________________________ 4

Share this withyour peers

Text, Instant and Picture/Video Messaging – Additional Terms and Conditions:Additionalusageandotherrestrictionsapply.Text,InstantandPicture/VideoMessaging(“Messaging”)issubjecttotheMessagingtermsintheapplicabledataorvoiceplanbrochure,whichtermscanalsobeviewedatatt.com/MediaTerms.

Unlimited Mobile-to-Mobile Messaging – Additional Terms and Conditions:Additionalusageandotherrestrictionsapply.IfyouselectaFeaturethatincludesunlimitedMobile-to-MobileMessaging(“M2MMessaging”),M2MMessagingissubjecttotheM2MMessagingtermsintheapplicabledataorvoiceplanbrochure,whichtermscanalsobeviewedatatt.com/MediaTerms.

AT&T Messaging Unlimited with Mobile to Any Mobile Calling Feature – Additional Terms and Conditions: Additional usage and otherrestrictionsapply.IfyouselectaFeaturethatincludesAT&TMessagingUnlimitedwithMobiletoAnyMobileCallingFeature,AT&TMessagingUnlimitedwithMobiletoAnyMobileCallingFeatureissubject to the AT&T Messaging Unlimited with Mobile to Any Mobile CallingFeaturetermsintheapplicabledataorvoiceplanbrochure,whichtermscanalsobeviewedatatt.com/MediaTerms.

For more information contact an AT&T Representative or visit www.att.com/businessmessaging.

AT&T Business Messaging ______________________________________________________________________________________________________________________ 5

04/08/14 AB-1461-04

© 2014 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Scan this code to learn more.

To learn more about AT&T Business Messaging Solutions,visit www.att.com/businessmessaging or have us contact you.

Share this withyour peers