automated meter management roll-out enel distribuzione’s ......electricity social dialogue...
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Electricity Social Dialogue Committee meeting Automated Meter Management Roll-out Enel Distribuzione’s experience
Bruxelles - June 23th, 2010
Riccardo LamaHead ofGrid Planning & SupportEnel Distribuzione spa
2Source: McKinsey Power Distribution Benchmarking Initiative 2009
1st Q UK
Player A
Player B
Player D
Enel
Player N
Player O
€/customer
Customers (Mln) km Network (x 1.000)44,0
64,5
93,0
112,8
47,2
68,0
86,5
Ø 74
OPEX 2007
PositioningEnel Distribuzione in the Electricity Sector
3
OPEX(€/customer)
2001 (128 min; 80 €/Customer)80
60
30
2008 (50 min; 49 €/Customer)40
80130
2002
20042003
20052006
2007
Quality of service(minutes interruption/year)
Network remote control and automation
Investment and network development optimization
Automated Meter Management
Process reengineering
Automated Work Force Management
Enel Operational ExcellenceResults achieved
4Riferimento ai dati di bilancio 2001 delle 10 maggiori imprese esercenti
Actual cost
Allowed revenuesPrice-cap: (CPI-X)
1997 2000 2004 2008 2012
50% of outperformance given back to the customers through a tariff reduction
4% 3,5%
Step*6,4%
2,2%
Step*4%
X-factor
CPI Consumer Price IndexX-factor: productivity improvement
– Profit sharing: If the operator outperforms (red line) the efficiency required (blue line) during a regulatory period, the benefits are equally shared between customers and operators;
– Price cap: tariff component related to operating cost is reduced accordingly in real term, the decrease is partially compensated by volumes increase;
What Regulation asked Network OperatorsOperational Excellence and Regulation
5
Telegestore is fully operational on > 32 Mln Customers
• Leading Technology• Excellence in operation
Benefits are targeting Enel and the Italian Electricity System
Italian Authority AEEG has published the resolution 292/06: all Italian electricity customers will be equipped with AMMS (Automatic Meter Management System) by 2011
Telegestore at a glanceEnel AMM System: the Telegestore
6
Improving the efficiency of customer
relationship processes
Innovating the customer relationship
Laying the foundation of Smart Grids
DriversAMM Roll-Out
7
Completed Measures ManagementRemote Management of Commercial and Technical Work OrderMeasures Pre-billing Sub-System implementation
1999 200119991999 20012001 200220022002 200320032003 200420042004 200520052005 2006…20062006……
Remote Management of Commercial Work OrderRemote Management of Technical Work OrderPDA application for commercial and technical Work OrderRemote Meter Reading
Periodic (bi-monthly) Meter Reading and advanced Billing Tariff schemesRemote Management of fraudulent Customers
Evolution to Meter Data Management System, monthly Remote Reading Consumption ProfilesStart deployment of New Generation Meters and LVC with ST PLC chipset
Advanced Management of Distribution NetworkDemand and Energy ProcurementMulti meteringBidirectional Meter for Micro Generation ManagementIntegration with WFM System for Real-time Work Orders Assignment and OptimizationMeter & LVC Problem Manager Sub-SystemMass installation completed
…2008……20082008
Resi
den
tial
an
d S
mall
Bu
sin
ess
Cu
sto
mers
Commercial and Technical Agreements with Meters Manufacturers to support AMR System development
Trial start with Actaris MetersFirst release of Measures Management Module: acquisition, validation, storage, …
Med
ium
an
d L
arg
eB
usi
ness
Cu
sto
mers
Start Installation Plan of Multiphase Digital MetersLV concentrators CommissioningMassive installation (700.000/month)
Kick-off (1999)Prototype (2000-2001)Industrial pre-series (2000-2001)Strategic Agreements Stipulation Trial start with new MetersStart Installation plan of single phase digital meters and LV concentrators
>30 Millions meters replaced and put in operation in 5 years
>30 Millions meters replaced and put in operation in 5 years
……to be continuedto be continued……
Road mapTelegestore Deployment plan
8
> 3.500 third-party installers
500 Enel.si agencies
120 ICT Project technicians
8.500 Palmtops
127 Enel Distribuzione Zones
One High Availability
System
Main FiguresTelegestore Project
9
Load profile 46.000.000
Total 209.700.000
Montly-bimontly 204.700.000
Spot readings 5.000.000
Activations 845.000
Contract management 15.263.000
Contract termination 759.000
Bad payers management 2.958.000
Total 19.825.000
Final ‘09
READINGSREADINGS
600.000/day
50.000/day
PEAKS of 300.000
OPERATIONSOPERATIONS
Successful remote readings 99.9%*
Successful remote operations 98%*
*Yearly Data
Remote management readings and operations Operating Telegestore
10
Assignment ↓ and Feedbacks ↑
Connect:Direct / Tibco
MobileMobile
GME
CBT / CE
SIAG/AMM/BLSIAG/AMM/BL
Data storage Data
storage
Backup SIAG
Backup SIAGDLNSDLNS
PDA/Tablet
PPNSPPNS
Batch
DBlink
BatchOnline
Backup
Online
Online
Online
Online
Online
Online
Online
Batch
AttuatoreBatch
BatchBatch
SGMSGM
Network Management Systems Commercial Systems
Field force and Control Room (http://tgs.enel)
Analysis service and
Reporting
Dashboards
SMILE
…to a fully integrated system
Public Communication
Network
Intranet
PLC 2,5 Kbps
MV/LVSubstation
Commercial System (CRM)Centralised Remote Management System
Interface Communication Software
ConcentratorConcentrator
Meters
Data Communication
Centre
Control Centres
Total: 30 Millions
Total: 350,000
From a front end system…
S.Mi.L.E.: Integrating AMM in Enel’s existing systems
11
Functionalities:• Navigation on standard Route
Maps and on SiGraf Maps (Enel MV-LV Cartography)
• SiGraf Map consultation• E-meters Management• Customers Transactions• Bad Payers Management• Remote control equipmen t
Management• Technical diaries (Time and
Materials spent)• MV mobile maintenance plans• HV mobile maintenance plans
• LV Fault Ticketing
• E-mail via LAN or GPRS
• SAP HR Diaries
• Safety Tips
• Work-plans
• Documentation availability
• Microsoft Office Suite (Excel, Word, Acrobat Reader)
• Access to Enel Intranet
Telegestore and Its EvolutionWork Force Management (WFM)
12
Failed Accesses
Saving Areas
Purchasing and Logistics
Field OperationsCustomer Service
Revenue Protection
Readings
Replacement Activation Deactivation
Installation and Recovery
Interventions on Failures
Bad Payers Invoicing
Customer Service
Collection
Self Consumption
Warehouses Internal Transportation
Purchasing Revision
R&D COSTS
PRODUCTION AND INSTALLATION OF
ELECTRONIC METERS
PRODUCTION AND INSTALLATION OF CONCENTRATORS
IT SYSTEM DEVELOPMENT
INVESTMENTS AREAS
Thefts and Failures
Checks on Meters
Investment and savings areasIncrease Cost Efficiency: Telegestore Business Case
13
INVOICES ON REAL CONSUMPTION
REMOTE CONTRACT MANAGEMENT
TAILORED TARIFFS
SAVINGS IN BILLING
PRE-PAYMENT
EASIER FREE MARKET DEVELOPMENT AND MANAGEMENT
INVOICES ON REAL CONSUMPTION
REMOTE CONTRACT MANAGEMENT
TAILORED TARIFFS
SAVINGS IN BILLING
PRE-PAYMENT
EASIER FREE MARKET DEVELOPMENT AND MANAGEMENT
FOR CUSTOMERS and other electrical system
operators
FOR CUSTOMERS and other electrical system
operatorsFOR DSOsFOR DSOsFOR ELECTRIC SYSTEM
& SOCIETY as a WHOLE FOR ELECTRIC SYSTEM & SOCIETY as a WHOLE
PEAK SHAVING
ENERGY EFFICIENCY AND CO2 REDUCTION
REDUCTION OF COMMERCIAL AND TECHNICAL LOSSES
PEAK SHAVING
ENERGY EFFICIENCY AND CO2 REDUCTION
REDUCTION OF COMMERCIAL AND TECHNICAL LOSSES
CUSTOMER SATISFACTION
EXCELLENCE IN COMMERCIAL AND TECHNICAL QUALITY
OPERATING COST SAVINGS
LEADERSHIP IN INNOVATION
CUSTOMER SATISFACTION
EXCELLENCE IN COMMERCIAL AND TECHNICAL QUALITY
OPERATING COST SAVINGS
LEADERSHIP IN INNOVATION
BenefitsImprove Customer Satisfaction
14
Tailored tariffs
Switching(ml)
+15%
Y2007 Y2008
1,3 1,5
Energy Balance
Efficient and competitive
market
Success rate of meter verification
from from 5%5% to to 60%60%
~ 150 retailers
Shared BenefitsSupport the Market and Promote Energy Efficiency
15
Thanks for your attention !
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