autotech protect stone eagle/american colonial user guide

Rev. 12/29/14

Website User Guide

For questions please contact Karyn Haas (khaas@acaadmin.com) at 855-807-2885 ext. 320

or Amy Blackburn (ablackburn@acaadmin.com) at 855-807-2885 ext. 333

Rev. 12/29/14

Website User Instructions Go to https://www.stoneeagle.com and enter your user name and password. QUICK RATER

1. From the options page, click on EON Quick Rater

2. Enter the dealer name and click on the search button, select the dealer from the list.

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3. Enter Vin, mileage and purchase date and click Get Rates.

4. This will pull up all rates the vehicle qualifies for. Note: If the vehicle has a mandatory surcharge, it will automatically be checked in the surcharge box and cannot be unchecked. Click in the boxes to the right of the Surcharges to select any Optional Surcharges. Click on the coverage and term you’d like to select to go to the Agreement Entry Screen.

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5. Enter the customer information on the screen and click Enter Agreement. (Note: The Agreement Code is listed in the top right hand side of the Registration Page, the Agreement Suffix is the last 8 numbers of the Vin). The Contract Purchase Price defaults to the dealer cost. You will need to enter what the customer is paying for the contract in that box. NOTE: You do not need to enter the City and State, enter the Zip Code and the City and State will auto populate.

CONTRACT LOOK UP

1. Enter any of the information below to search for contracts sold by dealer and click search.

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2. If you search by a dealership it will return all contracts entered for the dealership, select the contract you’d like to view by clicking on the arrow to the left of the contract.

3. Contract information and covered components will be displayed.

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CONTRACT REMITTANCE 1. Enter dealer name and click search to bring up contracts to remit.

2. Select date range and click Get Contracts to search for contracts.

3. Select contracts to submit by clicking the box next to each contract. As you select the contracts the Customer Cost, Dealer Profit and Dealer Cost is calculated in the Selected Contracts Box.

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4. Once you have selected all the contracts, enter the Remit Amount (Dealer Cost) and the Check Number and click Generate Report. This will generate a Remittance Form the dealer can send with their check.

**Please note, cancellations can be subtracted from the Remittance. CANCELLATION QUOTE

1. Search for the contract by filling in any of the information listed below and click Search.

2. Select the contract you want to get a cancellation quote for and enter cancellation mileage.

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CLAIM LOOK UP

1. Enter information into any of the boxes below and click Search to look for claim.

2. Select claim(s) by clicking arrow next contract to view information.

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3. Complete claim information will be shown as well as a link to an inspection report (if any). To view inspection report click on View Inspection link to the right of the Complaints/Causes/Corrections box.

4. The inspection report will be displayed.

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DEALER STATEMENTS

1. Enter dealer code or dealer name and click Search to search for dealer statement.

2. Statement will show summary of business as well as detail listing of New, Cancelled, Amended, Suspended, Denied, Reinstated and Transferred contracts.

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SUBMITTING PAPERWORK- All Other Business Print the Remittance Register

1. Verify Contracts a. Make sure all Contracts are listed on the Remittance Register b. Make sure the contracts are complete

2. Attach Verified Contracts to the Remittance Register 3. Attach Cancellations to the Remittance Register 4. Attach check (made payable to Global Auto Solutions, Inc.) to the Remittance Register 5. Mail paperwork to:

c/o American Colonial Administration 425 Metro Place North Suite 500 Dublin, Ohio 43017