avaya office phone manual - university of texas at el pasoadmin.utep.edu/portals/1804/tsc...

AVAYAOFFICEPHONEMANUAL

ANSWERINCOMINGCALLS

• PickupthehandsetorpressSPEAKERtousethespeakerphone.

MAKINGACALL

• PickupthehandsetorpressSPEAKER.• Dialthenumber,includinganyoutsidelinedigitsand/or

areacodes.• Todialoffcampus,dial“9”,thennumber.• Forlongdistance,dial“91”,thennumberincludingarea

code.(Phonemustbelongdistanceenabled.Directorapprovalrequiredandcanbesubmittedtohelpdesk@utep.edu)

HOLD

• Toplaceacallonhold,pressHOLD.• Toretrieveaheldcall,pressthe“SOFTKEY”corresponding

totheheldcall.

CONFERENCE

• Toaddanotherpartytoacall,dialthefirstpartyandthenpressCONFERENCE.Thecurrentcallisplacedonhold.

• Dialthenumberofthenextpartyandwaitforananswer.• Toaddthenewpartytothecall,pressCONFERENCEagain.• RepeatSteps1to3toaddfurtherparticipants.

SPEAKERPHONE

• SPEAKERswitchesthespeakeron/off.NOTE:The4602modelisrestrictivetoaone-wayspeaker,youmustusethehandsettospeaktothecaller.

TRANSFERRINGACALL

• Withthecallactive,pressTRANSFER.Thecallisplacedonholdandyouwillhearadialtone.DialthenumberyouwanttotransferthecalltoandhitTransferortheSOFTKEY.

MUTE

• Topreventtheotherpersononthelinefromhearingyou,pressMUTE.

• Toreinstatetwo-wayconversation,pressMUTEagain.

CALLFORWARDING

• ToforwardyourextensiontoVoicemail,pickupthereceiveranddial*3,hangup.

• Toun-forward,pickupthereceiveranddial#3.• Toforwardtoyourextensiontoanotherextension,pickup

thereceiveranddial*2,hangup.• Toun-forward,pickupthereceiveranddial#2.

VOICEMAIL

• Tosetupyourvoicemailandupdatethephonedisplayname,pleaseplacearequestbyvisitinghttps://servicedesk.utep.edu.

• Toretrieveyourvoicemail,dial*7660andenteryourPIN.

AVAYA4602MODEL

AVAYA4610MODEL

AVAYA4620MODEL