aviation safety oleh capt novianto herupratomo
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Capt Novianto HerupratomoDirektur Operasi – Garuda Indonesia
Seminar Nasional Keselamatan Perkeretaapian Indonesia14 Mei 2013
Aviation Safety
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Quantum Leap –7 Strategies to Drive Growth
DomesticGrow and dominate
full-service
1International
Enormous upsidepotential
2
LCCCitilink to address the
LCC Opportunity
3
FleetExpand, simplify and
rejuvenate Fleet
4Brand
Stronger brand, better product and services
5Cost DisciplineEfficient in cost
structure compared to peers
6
Human CapitalRight quality and
right quantity
7
Management focus on implementing the “Quantum Leap” with 7 Strategic Drivers
3 |
Garuda Indonesia - SMS
FSPM2005
GA SMS2007 (Aug)
1. GA Safety Policy2. Safety Organization3. Reporting System4. Safety Investigation5. Safety Audit6. Safety
Communication/ Education
1. GA Safety Policy2. Safety Organization3. Reporting System4. Safety Investigation5. Safety Audit and
Observation6. Safety
Communication/ Education
7. Risk Management
Note:FSPM : Flight Safety Program ManualGA – SMS : Garuda Indonesia Safety Management System
1. GA Safety Policy2. Management Plan3. Safety Organization4. Management Review5. Safety Personnel6. Hazard Risk Management7. Reporting System8. Incident Management9. ERP10. Safety Audit and
Observation11. LOAS (Line Operation
Assessment System)12. FDM (Flight Data
Monitoring)13. Safety Communication/
Education14. Documentation & Record
GA SMS2013
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What is an SMS?• A systematic approach
to managing safety, including the necessary organizational structures, accountabilities, policies and procedures
• Service providers (ATC, Airlines operator, and Aerodrome operator) are responsible for establishing an SMS
Safety Management System 5
Ref: ICAO Doc 9859, UU No.1 2009, CASR 121 Subpart C
Corporate Safety Policy
• Signed by CEO
Date CEO
26 Jan 2000 Abdul Gani
20 Aug 2004 Indra Setiawan
5 Aug 2005 Emirsyah Satar
3 Sep 2007 Emirsyah Satar
18 Nov 2009 Emirsyah Satar
9 Nov 2011 Emirsyah Satar
• Reviewed: Every 2 years at maximum If CEO position change When SMS Manual updated To adopt with regulations, GA
business process, industry environment
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Safety Management System 7
Garuda Indonesia prioritize safety as core element of its business. All Garuda Indonesia personnel, business partners, contractors and suppliers are required to share this priority through their participation in an effective Safety Management System.
Prioritize safety Employee, business partner, contactors
and suppliers participate in Safety Management System (SMS)
Safety Management System 8
Chief Executive Officer shall continually ensure the availability of required resources to achieve our safety objectives in accordance with applicable laws, regulations, and industry best practices. However, the responsibility for safety performance outcome lies with each and every one of us
CEO as accountable executive for safety CEO provide required resources Every employee responsible for safety
Safety Management System 9
Garuda Indonesia will strive to continually improve compliance process for safety assurance, hazard identification, safety assessment, and risk mitigation
Continuous improvement towards regulations
Safety Management System 10
Employees are encouraged to report all safety related matters and Garuda Indonesia guarantee that there will be no adverse reaction taken against them. However, illegal actions, willful and deliberate violations, or instances of gross negligence will not be tolerated.
Encourage reporting culture Just culture No blame culture No tolerance for deliberate violation
Safety Management System 11
Garuda Indonesia sets measurable safety goals and objectives establish specific safety performance indicators, and measure the success against these targets.
Set safety performance as corporate KPI Review safety performance periodically
Organization Structure
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Safety Department Organization
Vice PresidentCORPORATE QUALITY,
SAFETY & ENVIRONMENT MANAGEMENT
ManagerEMERGENCY
RESPONSE PLAN
Senior ManagerINCIDENT
MANAGEMENT
Senior ManagerSAFETY
INFORMATION MANAGEMENT
Senior ManagerOCCUPATIONAL
SAFETY, HEALTH & ENVIRONMENT
Senior ManagerCORPORATE
QUALITY ASSURANCE
ManagerSECURITY
STANDARD & COMPLIANCE
ManagerIOSA COMPLIANCE
· Occupational Safety & Health
· Environmental
ManagerAIRWORTHINES
S AUDIT
ManagerOPERATIONS
AUDIT
ManagerOPERATIONAL
RISK & HAZARD
ManagerINCIDENT
INVESTIGATION
ManagerSAFETY
REPORTING SYSTEM
ManagerFDM
MANAGEMENT
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Supported by:• 4 Senior Managers• 8 Managers • 23 Safety Analysts• 1 Staff• > 70 auditors
Hazard Identification & Risk Management
Investigation
Audit
Reporting System
Flight Data Recorder
Monitoring
Cockpit Observation
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Safety Database
Analyst & Expert
Related Unit
Internal:• Safety
Information/Data• Safety Trend• Recommendation• Lesson Learnt
Eksternal:• Any Incident,
Serious Incident, or Accident Must be reported to Authority (NTSC, DGCA, and/or other Foreign Authority.
• Hazard identification • Assess the risk and develop mitigation
action to minimize the risk to acceptable level.
feedback
Incident/accident Investigation• Investigation aims to explore the facts related
to incident / accident in order to find root causes of the problem and develop recommendations to prevent similar incidents do not occur again.
• Investigation do not intended for blaming• Garuda Indonesia conduct internal
investigation of incident/accident. In the event of serious incident or accident, Garuda Indonesia become part of the team in the process of investigation conducted by Komite Nasional Kecelakaan Transportasi (KNKT/NTSC)
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Flight Data Management
Safety Management System 16
Flight data
Ground based data
replay & analysis program
Exceedence & trend information
Assessment & follow up
Safety Audit• Safety Audit is commitment of President & CEO• Goal of safety audit:
To identify deficiency of operational activities
Identify safety hazard Maintain safety awareness level Continuous improvement
Safety Management System 17
Area: Operations (Flight Ops,
Cabin Ops, Cargo Ops, Ground Ops)
Station/Branch Office Maintenance &
Airworthiness Training Center Medical Center Other Entities (catering
provider, etc)
Aspect: Policy System Processes & Procedures Personnel qualification
& training Infrastructure Facility Equipment
Integrated Electronic Safety Database
• Integrated Electronic Safety Database (IESD) is an application that integrate reporting system, safety investigation, safety risk management and audit.
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Safety Promotion and Education
• All Pilot, cabin crew, FOO & Mechanics are periodically get SMS awareness through recurrent training. New hire personnel also introduced with SMS in Garuda Indonesia during basic indoctrination.
• E-learning method is selected as an alternate method to communicate SMS and DAMP (Drug & Alcohol Management Program) throughout all Garuda Indonesia employees
Emergency Response Plan (ERP)
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Aircraft Incident
Bomb Threat Hijack Kidnap
Medical emergency
War / civil disorder
Total IT Lost
Natural Disaster
ERP aims to provide corporate guidelines for the initial response and management of an emergency involving Garuda Indonesia and the continuation of business with the minimum of disruption.
Table Top Exercise / Drill Emergency Response Plan
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Family Assistant• Family Assistance Center (FAC)
is an integral part of a comprehensive Emergency Response Plan (ERP), responsible to take care families of passengers involved in the accident such as arrange travel, accommodation, immediate financial assistance, provide mental health, counseling services, etc.
• GA has recruited 405 volunteers up to December 2012 from all units and trained them as Family Assistant (FA).
• GA in progress recruiting another 400 volunteers for Family Assistance in 2013.
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IATA Operational Safety Audit (IOSA) Certification
• The IATA Operational Safety Audit (IOSA) program is an internationally recognized and accepted evaluation system designed to assess the operational management and control systems of an airline. All IATA members are IOSA registered and must remain registered to maintain IATA membership.
• Since 2008 Garuda Indonesia has obtained IOSA certification and successfully maintain it during re-certification every 2 years.
• There are only 380 IOSA registered airlines in the world and Garuda Indonesia is the first and the only IOSA registered airline in Indonesia.
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24Safety Management System
Hazard Report Form
25Safety Management System
Air Safety Report Form
Hazard Report
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Total Report 253 256 242 261 323 431 712 832 1776 2092 2138 2080
Hazard NaN NaN NaN NaN NaN 281 619 773 1656 1970 1999 1944
Other NaN NaN NaN NaN NaN 80 23 19 66 81 99 92
Incident 88 77 89 90 94 70 70 40 54 41 40 44
250
750
1250
1750
2250
5
15
25
35
45
55
65
75
85
95
Safety Report 2001-2012
Num
ber
of R
epor
ts
Num
ber
of In
cide
nt
Target OHR were not well-defined prior to
2006
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Incident Rate per 1000 Departures
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Inc Rate Achieve-ment
1.23 1.04 1.09 1.11 0.940000000000001
0.770000000000001
0.760000000000001
0.41 0.53 0.37 0.31 0.29
Max al-lowable inc rate
NaN NaN NaN NaN 0.99 0.97 0.97 0.88 0.8 0.8 0.760000000000001
0.760000000000001
5 years moving avg
NaN NaN NaN NaN 1.082 0.99 0.934 0.798 0.682 0.568 0.476 0.382
0.10.30.50.70.91.11.3
Inci
dent
Rat
e
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Summary
• Aviation Safety at Garuda Indonesia is in compliance with applicable regulation and industrial best practices.
• Management of Garuda Indonesia is committed to safety and supported by all employee.
• Safety culture development has become priority since 2005 and indicating improvement as shown by increased number of safety report and reduced incident rate.
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2012 Awards & Certification• 63 Awards: 19 Internasional 44 Domestik
• IOSA Certification(valid until Sept 2014)
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2013 Awards
18 Awards:7
Internasional11 Domestik
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Good is not goodwhen much better is
expected 31
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