barriers to effectivecommunication
Post on 07-May-2015
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Barriers to Effective Communication
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Important Note
• Communication is complete and perfect when the receiver understands the message in the same sense and spirit as the Communicator intends to convey it.
• Most often communication is always obstructed by many obstacles, known as Barriers to Communication
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The following types of barriers are always present:
Semantic Barriers:
1.Language problems
2.Poor vocabulary
3.Poor knowledge of grammar
4.Poor pronunciation
5.Poor handwriting
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Types of barriers, cont’d
Physical Barriers:
1.Noise
2.Poor Timing
3.Distance
4.Inadequate or overload of information
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Types of barriers, cont’d
Organisational Barriers:
1.Organisational Rules and Regulations
2.Hierarchical Relationship
3.Lack of Staff Meetings
4.Poor Choice of Channel
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Types of barriers, cont’d
Psychological Barriers:
1.Selective Perceptions
2.Premature Evaluation
3.Different Comprehension of Reality
4.Attitude of Superiors or Subordinates
5.Poor Listening
6.Egotism
7.Emotions
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Summary of Barriers to Communication
• Physical barriers- yelling across the hall, communicating from different locations,
• Perceptual barriers- we all see the world differently
• Emotional barriers- withholding thoughts and feelings
• Cultural barriers- group behaviours• Language barriers- not everyone is familiar
with all languages or jargon
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Ways to overcome these barriers
• Physical barriers- try to use face-to-face communication frequently
• Perceptual barriers- recognize we have different values and try to recognize where the person is speaking from
• Emotional barriers- try to build trust
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Ways to overcome these barriers, cont’d.
• Cultural barriers- recognize differences in meaning, pacing, volume and gesture, space, and touch
• Language barriers- learn more about different cultures, relax, try to find a place where there are not many additional stimuli to take away from the exchange of messages
- ask what people need in order to communicate most effectively
- Solicit feedback
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Tips and Tricks
• Assess who you are speaking to- peer, professor, co-worker, boss, family• If possible- PLAN• Check on non-verbal and simple errors• In conflict, focus on the problem, not the
person• Listen and be honest with yourself
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Assertiveness
• Assertiveness- expressing thoughts, feelings, and beliefs in a direct and honest way.
• Use “I” statements (Attitude)• “I” statements include 3 parts:- Feelings, behaviour, effect- Let’s create a “You” statement for
motivation
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Listening “We were given two ears but only one
mouth, because listening is twice as hard as talking."
• How to listen:- Attending- Paraphrasing- Clarifying- Perception checking• Make active listening a habit (it takes 21
days to turn something into a habit!)
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Thank You
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