beating stress, pm burnout and staying mentally healthy€¦ · •top tips to beat...

Beating Stress, PM Burnout and Staying Mentally Healthy

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Before we get started…•Terminology- we have subscribers spread over several countries- please be aware of our Australian terminology- it will likely be a little different.•Legislation- please apply everything to your rules first.•Group Page- we have set up a closed Facebook group page for you to join to ask questions and receive additional support- ‘IGT Inner Circle Page’.•For recordings- IGT Exclusive Facebook Group- as well as the IGT Exclusive Members Online Portal.•Email- office@inspiredgrowthtraining.com

In this session...

•The side-effects of how stress affects your health.•Top tips to beat procrastination, overcoming worry, overwhelm and becoming more content.•7 ways to switch-off after-hours and come back re-energised the next day.•Characteristics of a low-stress PM company- what causes this to occur.

Why be organised?

Smoking is healthier than stress!

Stress- What does it do?

Some facts and figures•Workplace stress is costing the Australian economy $14.81 billion a year.•Stress related presenteeism andabsenteeism are directly costing Australianemployers over $10 billion a year.•3.2 days per worker are lost each year through workplace stress.

Source- Medibank Private ‘The Cost of Workplace Stress’

What does it do to your body and mind?

Physical symptoms caused by stress

•High blood pressure•Chest pain•Cold hands and feet•Fatigue•Sleep problems•Sweaty palms•Acne•Shingles

•Irregular heartbeat•Reproductive issues•Headaches•Diarrhoea•Open more to viruses and infections•Hair loss•Weight loss and gain

Mental health problems caused by stress

•Moodiness•Depression•Nervousness•Irritability•Lack of concentration

Physical Symptoms and Mental Health Problems taken from ‘How does stress affect your health’- fitnessbegin.com

•Argumentative•Becoming withdrawn•Coping problem•Over-reacting•Memory problems

What does it do on the job?

Stress- What does it do in Property Management?

•Causes a high burnt out factor where most property managers leave the industry for good!•Problems at home when you come home ‘stressed all the time’ with nothing real to give to your family/partner•Causes us to change in character and become something we resent in ourselves- become ‘bitter and twisted’!

Common issues

Overcoming Procrastination

Procrastination occurs because we-•Lack knowledge or experience•Lack confidence or self-esteem•Lack knowledge on how to deal with worry•Fear conflict•We have stuffed up!

Deal with it first thing- get it out of the way fast- do not delayLearn to ‘eat that frog’.

Overcoming Worry

Worry is a common source of stress.

The problem-•Waking up at night stressing about a particular client or situation.•Thinking the worst case scenario.•Afraid of a potential client reaction.•Dwelling on the problem causing physical, emotional and mental harm.

Overcoming Worry

Worry is a common source of stress.

Step One- write down what you’re worried about.

Step Two- write down what actually happened.

Overcome Being Overwhelmed• If you cannot ride around the mountain, you must go through it!•Get yourself to a place where you can control distractions because you must take control!•You must put down in writing every issue causing the ‘overwhelm’.•Place into order of priority.•Shoot the loudest dog first!•Put in extra time to just tackle the difficult issues.•Break the issues down like slicing up a block of cheese- then deal with them in order.•Don’t give up until you are in control and the pressure eases!•Be ruthless and make it happen!

7 Ways to Switch-Off After-Hours

•Educate your owners and tenants.•Induct your tradespeople to after-hours calls, or have another system in place.•Have an effective mobile/cell phone message for after-hours.•Switch-off your phone!•Don’t give out your mobile/cell number.•Deal with the big and urgent issues before you leave.•Write your to-do list before leaving the office- then forget about what you need to do until the next working day!

A Low-Stress PM CompanyThe PM companies that have minimal stress levels.•Detailed policies and procedures to ensure everything is done efficiently and correctly the first time!•Property managers disciplined to daily planning and time systemisation.•Dedicated to customer service standards.•Call back clients and return emails at set time blocks.•Have a strict policy regarding mobile phone numbers being handed out.

A Low-Stress PM Company•Have an appointment-only culture•Insist repairs reported in writing•Solid fees and good profitability•Insistence on quality time-off•Are generally unavailable after-hours•Zero Tolerance Rent Control practices to keep late rent level very low•Accountability and reporting to every key area of property management

A Low-Stress PM Company•Key performance measured•File auditing and regular checks•Dedication to owner and tenant education•Business owners keenly interested in the health and welfare of their department•Good working environment, away and out-of-sight from the ‘front line’•Workspace is kept tidy and clean•Ability to work uninterrupted

Work hard, work well, stay healthy, manage your priorities well and go have a life!