becoming core to the business by: kelly ellis-foster

The Digital Manager Journey

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The Digital Manager

….. and am I really one?

What is a digitalmanager?

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Before Digital

We relied on call centers, HR representatives, meetings, face to faceinteraction and hard copy materials.

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Then Came Six Sigma

We started to talk to our customers.

• Standard across thecompany

• Structure• Tools and steps that were

easy to understand andapply

• Measuring results• Certification required

SubjectMatter Expert

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Proven Results

Six Sigma resulted in big improvements – but the process did notalways include the customer.

• Projects resulted inmeasureableimprovements

• Tools and steps that wereeasy to understand andapply

• Six Sigma became a core“enabler’ for Honeywell

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The Move to Employee Self-Service

• Changing population• Computers more common

place at home• Building trust

Begin to change how employees access and consume information.

SME, CrossFunctional

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Changing Mindset

• Change was easier forsome than others

• But what about….

Rethink how to provide information and services

SME, Cross Functional,Change Agent

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Collaboration is Key

• Expand your own scopeof knowledge

• Listen to others• Find the connection

points

Need to think broader and listen more

SME, Cross Functional,Change Agent, Collaborator

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Growing Expectations

• Good isn’t goodenough

• “Be like Amazon”

Employees expected the same user experience inside workas they had outside.

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The Game Changer

Make Honeywell the Apple of the Industrials

SME, Cross-Functional, ChangeAgent, Collaborator, HUE

“Human User Experiencecreates value byunderstanding the needs ofour users, customers andemployees to designintuitive, desirable anddifferentiated end-to-endexperiences.”

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Honeywell User Experience

A new approach focused on the user

• Understand• Design• Evaluate• And now an “enabler”

SME, Cross-Functional, ChangeAgent, Collaborator, HUE, Creativity

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Still Challenges Ahead

• There are still challengesand obstacles – what aresome of yours?

But what about….

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Successful Digital Managers

• Sponsorship and support at theleader level

• Align with the business• Have credibility on the team• Have the tools and resources• Be willing to learn and change

The sky is the limit…