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Mina meddelanden – säker digital post från myndigheter och kommuner
Today
Today we leave it to you to micro-manage and to orchestrate the fragments of our public sector
Mina meddelanden – säker digital post från myndigheter och kommuner
Tomorrow
Tomorrow we offer you a synchronized ensemble for free improvisations or for hi-fi performances
Mina meddelanden – säker digital post från myndigheter och kommuner
Federated agency services and information/dataSingle agencyservices and
information/data
Federated agency web sitesSingle agency web sites Private sector web sites
Authentication My case overview
My Consents My messages My calendar
My archives
Entreprenour Student HomelessParent ArrivalPatient Unemployed
Private sector services and
information/data
xx xx xx
Surviving
Simplify Innovate Streamline
Framework for digital interaction(guidance, standards, principles, architecture, governance, business models, finance)
-No wrong door!-Where you want it, when you want it
Mina meddelanden – säker digital post från myndigheter och kommuner
Med medborgaren i centrum(The citizen in focus)
Mina meddelanden – säker digital post från myndigheter och kommuner
Three goals for the state administration
in digital collaboration
Mina meddelanden – säker digital post från myndigheter och kommuner
Where it all started
• Government agencies collaborating to facilitate for entrepreneurs
Swedish Public Employment Service (Arbetsförmedlingen)
Swedish Companies Registration Office (Bolagsverket)
Swedish Social Insurance Agency (Försäkringskassan)
Swedish Tax Agency (Skatteverket)
Swedish Agency for Economic and Regional Growth (Tillväxtverket)
Swedish Customs (Tullverket)
Mina meddelanden – säker digital post från myndigheter och kommuner
We saw a need
• A concept and infrastructure for a safe common public sector e-communication to private citizens and companies
• My messages – Mina meddelanden was born!• Became a separate project• Swedish Tax Agency were pointed out by the
government to lead the project in cooperation with six other agencies
Mina meddelanden – säker digital post från myndigheter och kommuner
Invite private companies
• Private mailboxes invited as long as they fulfill the requirements– Security– Privacy– Etc
• A public mailbox provided for those who don’t want a private mailbox (only messages from public sector)
• Private mailboxes recieve no payment for accepting messages from public sector– Can mix public sector messages with private messages
Mina meddelanden – säker digital post från myndigheter och kommuner
Invite private companies
• Private companies acting as intermidiaries– Eg. printing companies
Mina meddelanden – säker digital post från myndigheter och kommuner
Business model
• Currently no fees for agencies sending messages– Small agencies and municipalities sensitiv when it
comes costs– We want to promote connections
• No compensation to private mailboxes – Legislation for procurement– Two private mailboxes connected so far
Mina meddelanden – säker digital post från myndigheter och kommuner
The backdrop
• 400 million paper mail sent by public sector per year (cost 500 million EURO)
• Many more messages sent by unsecure email• The growing number of e-services (my pages)
increases the bourdon on citizens and companies to keep track
• Criminals exploiting the unsecure and slow communication
Mina meddelanden – säker digital post från myndigheter och kommuner
In the very beginning….
• How do you sell an empty can?• A classic catch 22
– Citizens and companies– Public sector
Mina meddelanden – säker digital post från myndigheter och kommuner
Why should I?
SendersAgencies
RecieversCitizensCompanies
I don’t get any messages!
Mina meddelanden – säker digital post från myndigheter och kommuner
Why should we?SendersAgencies
RecieversCitizensCompanies
Mina meddelanden – säker digital post från myndigheter och kommuner
The Goal
WIN - WIN
SendersAgencies
RecieversCitizensCompanies
Mina meddelanden – säker digital post från myndigheter och kommuner
Government increasing the preassure
• Mandatory for midsize and large agencies to investigate connection to My messages by mid 2017
• Not mandatory for citizens and companies– Massive marketing when we have reached a critical
level of connected agencies probably mid 2016
Mina meddelanden – säker digital post från myndigheter och kommuner
The municipalities
• We are working closely together with SKL– SKL = Swedish municipalities and counties– SKL supports their members
• We support municipalities – Test environments– Technical support– Legislative questions– etc
Mina meddelanden – säker digital post från myndigheter och kommuner
We are slowly growing
• Presently about– 300.000 accounts
• 270.000 citizens• 30.000 companies
• And 9 agencies and 2 municipalities– Each agency/municipality having a number of
systems connected to the infrastructure
Mina meddelanden – säker digital post från myndigheter och kommuner
My messages The concept and the infrastructure
Dispatching authority post
Authority
Case management
Send outAuthorityIntermediary
Messages
Mailbox operatorMailbox operator
Pass
Submit
Store messages
Reception of authority post inPublic mailbox minameddelanden.sePrivate mailboxes
Tax authority
Infrastructure for authority post
Coordinate and control
actors
Manageregulations
Supplyrelay address
register
Supervise
@
Individuals
AuthorityPrivate persons
Business
Mina meddelanden – säker digital post från myndigheter och kommuner
This is how it worksSender/Agencies
Mina meddelanden – säker digital post från myndigheter och kommuner
How it works
Control in Adressregister
DispatchingAuthority
Businesssystem
Non securemessages
Securemessages
Control of contact-information
Safee-mailbox
Receiver
Private persons andentrepreneurs withe-identification
TraditionalPost
Citizenorcompany
Mina meddelanden – säker digital post från myndigheter och kommuner
Most important features
• Strategic asset is the national adress-register– A self-maintained digital adress-register for citizens and companies
• Tactical asset is the government provider of basic mailbox services– Private providers can offer other features
• Same mailbox for citizens and companies• A standard interface for the integration with other applications
– Standard API’s– Supportorganization
Mina meddelanden – säker digital post från myndigheter och kommuner
Functionality
• One way communication– Possible to include links to e-services
• Attachments– PDF– Word– iCal
• Notifications– Mail– SMS
• Apps– iOS and Android
• My cases• Sub-adresses• Forwarding• Giving acces-rights(read only) to others
Mina meddelanden – säker digital post från myndigheter och kommuner
Bedankt voor het luisteren!
Håkan Johansson
hakan.l.johansson@skatteverket.se
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