beverages plant- labour cost control
Post on 10-Apr-2018
224 Views
Preview:
TRANSCRIPT
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 1/14
© 2004, Educational Institute
Chapter 13 Labor Cost Control
Planning and Control for Food and Beverage Operations
Sixth Edition
(464TXT or 464CIN)
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 2/14
© 2004, Educational Institute 1
Competencies for
Labor Cost Control
1. Describe how food and beverage managersuse staffing tools such as job descriptions, job specifications, and organization charts in
planning for labor cost control.2. Describe how food and beverage managers
use recruitment and selection tools to ensurethat the most qualified applicants are hired
for open positions.3. Explain how orientation programs, training
programs, and employee performanceevaluations help control labor costs.
(continued)
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 3/14
© 2004, Educational Institute 2
Competencies for
Labor Cost Control
4. Explain how food and beverage managers canincrease staff productivity by simplifying work
processes and revising performance standards.
5. Explain how food and beverage managers use
techniques such as job rotation, job enlargement,
and job enrichment to increase productivity andemployees¶ interest in work.
6. Review basic tactics that food and beverage
managers can use to reduce employee turnover rate.
(continued)
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 4/14
© 2004, Educational Institute 3
Job Descriptions
Features Summarize each job
List major tasks for a job
Indicate employee¶s supervisor Indicate who the employee supervises
Uses
Recruitment/selection Design of training programs
Daily supervision
Performance evaluation
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 5/14
© 2004, Educational Institute 4
R ecruitment and Selection
Recruitment
Attracting qualified applicants
for open positions
Sources of applicants
Application form
Selection
Employee interviews
Reference checks
Selection tests
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 6/14
© 2004, Educational Institute 5
Orientation
Set the tone
Employee handbook
Forms assembled
Tour
Workstation viewed
Trainer selected Training plans developed
Adjusted supervision
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 7/14
© 2004, Educational Institute 6
Training Program
Job knowledge
Job skills
Job attitudes
Training material
Training evaluation
Training time
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 8/14
© 2004, Educational Institute 7
Training Program Development
Observe training needs.
Establish training goals/objectives.
Construct a job list.
Develop a job breakdown.
Write job descriptions.
(continued)
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 9/14
© 2004, Educational Institute 8
Training Program Development
Develop performance standards.
Make a training plan.
Write training lessons.
Implement the training.
Evaluate training: coach and follow up.
(continued)
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 10/14
© 2004, Educational Institute 9
Performance Evaluation
Identify objective, measurable factors of job performance.
Explain performance evaluation process to
employees. Collect appropriate performance data.
Discuss job performance with the employee.
Permit employee to express views. Stress employee¶s strong points.
Obtain commitment on improving performance.
Conduct formal appraisals every six months.
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 11/14
© 2004, Educational Institute 10
Factors Affecting
Performance/Productivity
Menu items
Convenience foods
Service style
Quantity of meals
Number of meal periods
Facility layout and design
Production equipment
Labor market
(continued)
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 12/14
© 2004, Educational Institute 11
Factors Affecting
Performance/Productivity
Allocation of labor hours
Human resources administration policies Supervision
Employees
Work methods Work environment
Number of hours worked
(continued)
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 13/14
© 2004, Educational Institute 12
R evising Performance Standards
1. Collect/analyze information about current
performance standards.
2. Generate ideas for new ways to get the job done.
3. Evaluate each idea and select the best approach.
4. Test the revised performance standard.
5. Implement the revised performance standard.
8/8/2019 Beverages Plant- Labour Cost Control
http://slidepdf.com/reader/full/beverages-plant-labour-cost-control 14/14
© 2004, Educational Institute 13
Increasing Interest in Work
Job rotation: cross training to perform several
different jobs
Job enlargement: increase number of tasks
included in a job
Job enrichment: change tasks associated with a job
top related