biometric technology and human factor engineering

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Biometrics as a global industry is evolving rapidly. With each passing day, more news sprouts up about countries adopting biometric identification technology to secure borders, establish free and fair elections, or tighten airport security. Countries like India have embarked on massive identity campaigns to develop documentation that helps facilitate more equitable social benefit distribution and eliminate government waste and corruption. Governments all over the planet are increasingly evaluating and choosing to adopt biometric identification technology to boost security, eliminate fraud, and establish societal parity by ensuring that entitlements reach those for whom they were intended. However, using biometrics for identification and authentication reaches far beyond tightening security and eliminating fraud and waste. As biometric deployments spill over into the commercial sector, companies are starting to leverage the technology’s power to encourage employee accountability, lower liabilities, increase efficiencies, and strengthen compliance. Biometric used in business vs. government deployments has fundamentally transformed the dimension of using the technology for security only to using it for convenience in addition to security and other concerns. In order to achieve success in the new commercial landscape, biometric technology vendors who were once solely accustomed to government specs dictating the parameters and scope of a biometric identification project where end users (most often citizens) had no choice on what biometric modalities to use had to become experts at “human factor engineering” – that is, biometric tech vendors had to more closely study the intersection of people, technology, policy, and work across multiple domains using an interdisciplinary approach that drew from cognitive psychology, organizational psychology, human performance, industrial engineering, and economic theory to design and implement biometric systems that are acceptable and successful in a commercial environment.

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Adoption of Biometrics in the Global Marketplace

Mizan RahmanM2SYS Technology

Why Biometrics?

ConvenienceCompliance

Security

HIPPA

Payment,Membership

Access ControlPassword ManagementBlood/Plasma Donor*

Digital Signature(trade execution, loan processing)

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Drivers of Global Adoption

Government• e-Passport• Biometric ID• Voter

Registration• AFIS

Enterprise• Single Sign on• Access Control• Regulations

(HIPPA)

Entrepreneurship• Payment• Membership• Workforce

Management

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How does the Global Model Work?

10 years ago only a few countries deployed biometrics

Success of one country inspired the other

Innovations lowered the barrier to entry

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Global Propagation Mechanism

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e-Passport

Malaysia was the first country in the world to issue biometric passports in

1998

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Aug 2012

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Biometric passports available to the general publicAnnounced future availability of biometric passports

Image courtesy of Wikipedia

National ID Card

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Technical Impact of National ID Projects

Technical Maturity

Agile process

Better device

New modality

Scale of economy

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Domestic Impact of National ID Projects

National ID

Introduces biometrics to

entire population

New opportunities to use biometrics in various industry verticals such as

banking, healthcare and

retail

Foster innovation for entire biometric industry

Thrive entrepreneurship

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Turkish National ID Card

Multi-modal biometric card

Aligned with other projects (social security)

Future vision

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Commercial & Civil Biometrics

Theme Park

Bank ATM

Fitness Club

School/POS

Payment

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Time and Attendance

Biometric Equipped ATM

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ATM - Past, Present & Future

Started in Japan• Only vein

technologies

Gained popularity in many other

countries

• Various modalities

Ubiquitous

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Drivers of the Commercial Biometrics Business

Government Adoption ROI

Convenience Fraud Prevention

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Challenges

Next?

Only works with 70% of

the population

System is unreliable

during winter

Device breaks down

frequently

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Human Factor Engineering

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• Biometric module can’t be more expensive then system

• Cold• Dry• Wet

• Intuitive design• User feedback• Footprint

• Age of the users

• Working class• Culture

Demography Ergonomics

CostWeather

Human Factor Engineering

Keys to a Successful Deployment

• Setting the right expectation1

• Training the operators and end users2

• Selling the right solution3

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Going Global - Every Success Counts

Initiate

Implement

UseROI

Inspire

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Thank You

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M2SYS Headquarters

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Mohakhali DOHS, Dhaka - 01206

Bangladesh

Email us at: sales@m2sys.comCall us: +1 (770) 393-0986

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