bob rankin using mini multiple interviews and the case for emotional intelligence

Bob Rankin

Using Mini Multiple Interviews

And

The case for Emotional Intelligence

Using Multiple Mini Interviews (MMI) cont.

• Groups of 25 are invited for interview• The interview session takes approximately 4 hours

- 30 minute presentation

- 10 minute emotional intelligence questionnaire

- 5 interview stations (each lasting 7 minutes): questions in relation to UCAS application

team building / decision making

ethical / moral dilemma

facial recognition ( emotional response)

Service user/carer station

- very short staff debrief takes place after each group of interviews

Emotional Intelligence: Attainment and Attrition in Nursing and Midwifery

How often do we hear these comments about students in practice?

“It is easier just to pass them!”

“She might qualify but she won’t get a job (around here)!”

“20% of the students cause 80% of the problems!”

“We let anybody in now!”

“Who on earth interviewed her/him?”

What qualities should we look for beyond academic qualifications?

People skills? Caring? Interpersonal skills?

Common sense? Personality? Social skills?

Professionalism? Maturity? Enthusiasm?

Motivation? Presence? Charisma?

Social attractiveness? Self management?

Goleman’s Framework of Emotional Competencies (2002):

Self:

Personal Competence

Other:

Social Competence

Recognition Self-Awareness• emotional self-awareness• accurate self-assessment• self-confidence

Social Awareness• empathy• service orientation• organisational awareness

Regulation Self-management• self-control• trustworthiness• conscientiousness• adaptability• achievement drive• initiative

Relationship Management• developing others• influence• communication• conflict management• leadership• change catalyst• building bonds• teamwork• collaboration

Measuring Emotional Intelligence:

Measure of ability:

Mayer et al (2003) MSCEIT V2.0: a performance test of EI. Compares answers and behaviours to social norms.

Measure of trait:

Schutte et al (2007) Assessing Emotions Scale (AES) 33 item self report “successfully predicted college grades”

Recent Study in the University of Dundee:

Hypothesis:

There is a predictive relationship between emotional intelligence and the programme outcomes, academic performance, clinical practice performance and attrition.

Predictive Relationships

Antecedent Outcomes

Progression to Year Twor = 0.31, N = 178, p < 0.05

Emotional Intelligence Clinical Performancer = 0.75, N = 116, p < 0.05

Academic Performancer = 0.16, N = 168, p < 0.05

Predictive Relationships

Antecedent Outcomes

Progression to Year TwoNon significant

Prior Academic Attainment Clinical PerformanceNon Significant

Academic Performancer = 0.20, N = 168, p < 0.05

Angry, Sad or Neutral?

(Ekman 2007)

Recommended reading:

Bar On, R. (2003) How Important is it to Educate People to be Emotionally and Socially Intelligent, and Can it be Done? Perspectives in Education, 21 (4), 3-13.

Goleman, D. (1998) Working With Emotional Intelligence New York: Bantam Books

Mayer, J.D., Salovey,P. and Caruso, D. R. (2002) Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) Toronto: Multi Health Systems inc

Schutte, N.S., Malouf, J.M. and Bhullar,N. (2007) in The Assessment of Emotional Intelligence, Stough, Saklofski and Parker (Eds.) Guildford: Springer Publishing

www.eiconsortium.org