bpm implementation in healthcare

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BPM and Healthcare

An introduction

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Why BPM?

A recent CIO Insight survey found that Chief Information Officers are betting on BPM suites, ranking them as the No. 1 "technology most likely to provide business value today.”

(“Getting from Promise to Payoff,” CIO Insight, August

2007, p. 27, survey of 251 CIOs.)

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Why BPM..?

Another CIO Insight survey ranked BPM suites as one of the most promising technologies of the future.

(“2008 Top Trends,” CIO Insight, December 2007, p.15, survey of 271 CIOs.)

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Why BPM….?

Wait…we are not done yet…

A Baseline magazine customer survey ranked BPM as No.1 in the Top 10 Technology Projects of 2007, with one third of respondents actively engaged on business process improvement projects today.

(“Top 10 Technology Projects in '07,” Baseline magazine, March 2007.)

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What’s BPMS?

Implementing BPM in an organization using IT solutions

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BPM-Benefits

• Reduce Business Process Lag Time

• Provide a single view for tasks

• Have the right people deal with the task

• Tasks don't get lost, processes finish to completion

• Only enter data once

• Single place to monitor and report

• Better management/enforcement of business rules/policies

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Let’s see what a BPMS has..

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Graphical Process Designer

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Forms Designer.

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BAM Dashboard - Web-based Reports  

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Reminders, Alerts

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Report Builder

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Application integration

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Document Management System

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Organization Structure

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Case study-1-Charge Master Tracking Process

Problem

• critical for a hospital to correctly bill a patient

• paper driven process

• no process visibility and escalations.

Solution

• process initiation to request charge number.

• has alerts and escalations

• Charge number obtained before billing

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Case study-2-Incident Reporting process

Problem

• critical to report incidents involving patient care.

• Paper based

• Manual keying and researching incident

Solution

• Electronic web based form

• Triggers notifications

• Tracks explanations

• Helps risk management/audit

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Case study-3-Approval processProblem-

• Many admin/purchase processes • requires a series of management approvals• paper-based• process waits for approval authority to act• No alerts & escalations

Solution 

• Approval process using process designer• Web based access for approval authority• E-mail based alerts & escalations• Delegation in case of role holder’s absence• Process time can be reduced from weeks to under a day

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Range of processes

• Billing

• Administration

• Sales & Marketing

• Product development

• FDA compliance

• Contracts Management

• Quality assurance

• Patient Care Management

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Blood Bank Process

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Screenshots

Homepage

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Donor Registration

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Donation process

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Lab Results

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Tracking

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Reports

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Contract Management Product

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Contract Dashboard

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Key Contract Information

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Types of Agreements and Contracts

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Key Elements and Clauses

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Expiry Alerts

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Alert for Key dates

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Search

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Detail Report

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Charts

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Repository of Legal Documents

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Approval Workflow

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Solutions for

• PACS companies

• EMR/HIS companies

• Self build tool for Healthcare organizations

• Pharmaceutical companies

• Medical equipment manufacturers

• Healthcare IT integrators