budget committee agenda - november 14
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TERMS OF REFERENCE
Responsibilities
Development of the Long Term Plan and Annual Plans under the chairmanship of the Mayor wholeads these processes including:
Local Board agreements
Local Board Funding Policy
Financial Policy related to LTP and AP (recommendation to the Governing Body)
Setting of rates (recommendation to the Governing Body)
Draft LTP and Annual Plan prior to community consultation
Development contributions policy
Powers
(i) All powers necessary to perform the committees responsibilities.
Except:
(a) powers that the Governing Body cannot delegate or has retained to itself (seeGoverning Body responsibilities)
(b) where the committees responsibility is explicitly limited to making a recommendationonly
(ii) Approval of a submission to an external body
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ITEM TABLE OF CONTENTS PAGE
1 Apologies 5
2 Declaration of Interest 5
3 Confirmation of Minutes 5
4 Petitions 5
5 Public Input 5
6 Local Board Input 5
7 Extraordinary Business 5
8 Notices of Motion 6
9 Solid Waste targeted rates and fees 2015/2016 and Waste Management
and Minimisation funding through transition 7
10 Solid Waste: Inorganic Collection Service methodology and funding:
Long Term Plan 2015-2025. 15
11 Rates transition management option
This report will be provided in an addendum agenda.
12 Rates Remission and Postponements
This report will be provided in an addendum agenda.
13 Performance measures and targets 21
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1 Apologies
At the close of the agenda no apologies had been received.
2 Declaration of Interest
Members are reminded of the need to be vigilant to stand aside from decision makingwhen a conflict arises between their role as a member and any private or other externalinterest they might have.
3 Confirmation of Minutes
That the Budget Committee:
confirm the ordinary minutes of its meeting, held on Wednesday, 5 November andThursday, 6 November 2014 as a true and correct record.
4 Petitions
At the close of the agenda no requests to present petitions had been received.
5 Public Input
Standing Order 3.21 provides for Public Input. Applications to speak must be made to theCommittee Secretary, in writing, no later than two (2)working days prior to the meetingand must include the subject matter. The meeting Chairperson has the discretion todecline any application that does not meet the requirements of Standing Orders. A
i f thirty (30) minutes i ll t d t th i d f bli i t ith five (5)
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public,-
(i) The reason why the item is not on the agenda; and
(ii) The reason why the discussion of the item cannot be delayed until a subsequentmeeting.
Section 46A(7A) of the Local Government Official Information and Meetings Act 1987 (asamended) states:
Where an item is not on the agenda for a meeting,-
(a) That item may be discussed at that meeting if-
(i) That item is a minor matter relating to the general business of the local authority;and
(ii) the presiding member explains at the beginning of the meeting, at a time when it isopen to the public, that the item will be discussed at the meeting; but
(b) no resolution, decision or recommendation may be made in respect of that itemexcept to refer that item to a subsequent meeting of the local authority for furtherdiscussion.
8 Notices of Motion
At the close of the agenda no requests for notices of motion had been received.
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Solid Waste targeted rates and fees 2015/2016 and Waste Managementand Minimisation funding through transition
File No.:CP2014/25357
Purpose1. This report recommends changes to targeted rates and users charges for solid waste servicesfor 2015/2016 to:
reflect changes in costs achieve harmonisation where the service offering is similar.
Mayoral Summary and Recommendations2. The Waste Management and Minimisation Plan is one of our major environmentalinitiatives. The proposals in that plan went through an extensive consultation process a couple ofyears ago. The implementation of the WMMP will take place in the term of this LTP.
3. Staff have recently revised the implementation plan and have proposed a more phasedapproach. This seems sensible and has been through the Regional Strategy and PolicyCommittee.
4. Alongside this phased implementation, a phased approach to the introduction of changes tothe fees and charges is also proposed. In 2015/16 this involves updating the targeted rate toincorporate the new contract costs and, where relevant, harmonising these In 2016/17 the formerAuckland City and Manukau City areas will start a user pays approach to refuse collection and fullpay as you throw will be implemented from 2019/20.
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b) A targeted rate for the provision of solid waste services, including the pre-booked, on-property inorganic collection as recommended in the report in the previous item on this agenda,for the Hauraki Gulf Islands of $418 for 2015/2016.
c) The introduction of user charges, billed to the property owner, for refuse for the formerAuckland and Manukau City areas be gradually introduced from 2016/2017 financial year.
8. That staff carry out further work on the costs of the refuse collection on the Hauraki GulfIslands and consult with the community on phasing out the subsidy over three years.
Executive summary9. It is proposed to introduce changes to funding to:
reflect changes in service costs reflect phasing in of new services allow sufficient transition to ensure these services are affordable to residents andratepayers.
10. The Waste Management and Minimisation Plan is being implemented in stages with newservices and funding methods to be introduced gradually from 2015/2016 until full implementationby 2019/2020.
Solid waste targeted rates and fees for 2015/2016
11. It is recommended that the current mix of user pays and targeted rates is maintained forfunding solid waste services for 2015/2016 based on the differing services provided in each of theformer council areas. The charges in each area will change to reflect movement in costsincluding, in particular, an increase in contract costs in the former Waitakere City and North ShoreCity areas for 2015/2016.
12. It is also intended to stage a harmonisation of targeted rates in former council areas receiving
i il i d li d/ h i il t t f i i t T th t t t it i
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Future funding for Waste Management and Minimisation Plan
16. It is recommended that the introduction of user charges for refuse be gradually introduced for
the former Manukau and Auckland City Council areas from the 2016/2017 financial year. Full user-pays via Pay as you Throw for refuse is expected to operate in these areas from 2019/2020.Targeted rates will continue to cover the costs of recycling and inorganic collection services andfor the introduction of organic collections and processing where they become available.
17. This transition will enable both ratepayers and tenants in the former Manukau and AucklandCity Council areas to become familiar with the new services, to maximise their diversion of wasteto landfill and therefore manage any affordability issues arising from the change.
18. The cost of the new services for average residential household will be approximately $260 per
year, an increase of $25 per year, or $0.50 per week. The largest impact of the move to the newservices on ratepayers will be approximately $78 per annum, or $1.50 per week, for a largeproperty in the Manukau area. For tenants, the largest impact will be approximately $187 perannum, or $3.60 per week, for a large property in the Manukau area. Tenants in the former NorthShore and Waitakere City Council areas are already paying on average $2.25 per week for refuseas user charges via the current prepaid bag service.
Recommendation/sThat for the purposes of developing the draft LTP 2015-25 for consultation, the BudgetCommittee adopt the proposed changes to solid waste services funding set out below.
a) The indicative targeted rates for waste services, including the pre-booked, on- property inorganic collection as recommended in the report in the previous item on
this agenda, in the former council areas for the 2015/2016 year as set out below:
i. Auckland and Manukau $2422(adjusted as appropriate in Auckland to
id f th t h t h t d t f ith b th f
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2015/2016 commencement of Resource Recovery Network implementation includingdevelopment of Community Recycling Centres 2016/2017 enhanced recycling service commencing with the introduction of 240-litre
bins in the former North Shore, Waitakere, rural Franklin, and Rodney areas at current collectioncontract term end 2017 user charge refuse and urban organic service in the former Auckland andManukau City areas 2017/18 onwards roll-out of urban organics service in remaining areas over twelve toeighteen months
2019/2020 Pay as you Throw refuse fully implemented across the region, supported byfull regional organics collection service and enhanced recycling
2019/2022 Resource Recovery Network well established.
20. This phasing allows time for: residents to adjust to new services and payment methods, notably those Auckland andManukau residents where refuse is still rates-funded contractors to plan for investment in services and infrastructure procurement and service contracts to be established with service providers, or extendedwhere appropriate with current service providers
refinement of costs through the relevant procurement process, and therefore targetedrates and fees to be finalised.
21. The following principles have been adopted in developing recommendations: users of services should pay for the services received users of services should be able to directly influence the impacts and benefits received
options, such as recycling and organic collection services, for waste minimisation mustbe available to support the diversion of waste to landfill targets charging to the source of refuse should encourage waste minimisation through
b h i l h
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Former TLA Area 2015/2016 2016/2017 2019/2020
Auckland/ Manukau Service Delivery Statusquo plus newinorganics
User pays or T/RRefuse Bin and T/ROrganics
PAYT Refuse & T/ROrganics/ Recycling/Inorganics
North Shore/ Waitakere Service Delivery Statusquo plus new inorganics
Status quo(Prepaid Refuse Bag)240 litre Recyclingintroduced
PAYT Refuse & T/ROrganics/ Recycling/Inorganics
Papakura/ Franklin Service Delivery Statusquo plus new inorganics
Status quo(Prepaid Refuse Bag)Recycling in ruralFranklin
PAYT Refuse & T/ROrganics/ Recycling/Inorganics
Rodney Service Delivery Statusquo plus new
inorganics
Introduce prepaidRefuse Bag
240 litre Recyclingintroduced
PAYT Refuse & T/ROrganics/ Recycling/
Inorganics
34. At present multi-unit dwellings may opt out of council provided services in the area of theformer Auckland City Council. Officers will report by June 2015 on whether or not to: discontinue the current opt-out provision for waste services within the former AucklandCity Council area only
ti th t i i f t t ithi th f A kl d Cit C il
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Average largehousehold
$46(ACC $76, MCC$71)
$0.88(for ACC $1.50)
$80
Average smallhousehold
$12(High of $60 inWaitakere)
$0.23 $29
38. Even for a large household the changes in the area of the city most impacted once the fullpackage of new services area introduced are modest. The level of change is higher for tenants inthose parts of the city which presently have no user pays for refuse. The following sectionrecommends an approach to transition to address these changes.
Transit ion
39. Staff recommend a quarterly charge to ratepayers, not a rate, be introduced in the formerAuckland City Council and Manukau City Council areas in 2017 to fund refuse services. Prior toits introduction staff will test this against other user pays options to ensure the one that best meetscouncils objectives for waste minimisation and economic efficiency is implemented. This chargewould cover the provision of:
prepaid bins in the former Auckland City Council area utilising the existing bin allocation
prepaid bags or bins in the former Manukau City Council area.40. The new organic service would be funded from the targeted rate and introduced at the sametime as the change to direct billing in former Auckland and Manukau.
41. Those ratepayers who were landlords may, if they wished, pass these charges onto tenants.The introduction of these charges would allow residents and ratepayers to acclimatise to the newservices. User charges for refuse are already in place in all other legacy areas. Once the fullpackage of services and Pay as you Throw funding for refuse was introduced they will be betterable to manage their waste volumes and associated charges.
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48. As noted in the WMMP, the tangata whenua world view reflects the WMMPs emphasis onan integrated life cycle approach to the management of natural resources and the concepts ofZero Waste, waste recovery and waste minimisation
49. The work to date with Mana Whenua and Maori is the beginning of a journey towardsbuilding collaboration and capacity that create a mind-set and behaviour change to seeing wasteas a resource and minimising waste to landfill. Tailored engagement and developmentapproaches to working with Mana Whenua and Maori have been developed
50. The Independent Mori Statutory Board has two members on the Budget Committee whowill consider the Mayors Proposal on financial/rating policies including options for setting thesocial housing rents.
Significance
51. The recommendations in this report are significant as they could generate wide publicinterest. Rates must be included in the Funding Impact Statement and will be consulted on as partof the LTP process.
Implementation52. Implementation issues are discussed in the report.
AttachmentsThere are no attachments for this report.
Signatories
Authors Andrew Duncan - Manager Financial Policy
I St l M S lid W t
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Solid Waste: Inorganic Collection Service methodology and funding:Long Term Plan 2015-2025.
File No.:CP2014/25358
Purpose1. The purpose of this report is to recommend a new methodology and funding for the inorganiccollections and processing for 2015/2025 to support the implementation of the Waste
Management and Minimisation Plan (WMMP) during the period of the Long Term Plan 2015-2025.
Mayoral summary and recommendations2. The inorganic collection has been the subject of much debate over the years by the variouslegacy councils. There are currently a variety of levels of service and approaches to funding thisservice.
3. The staff proposal is for a uniform level of service and approach to funding. The level ofservice proposed is an annual on-property, pre-booked pick-up of inorganic material. The fundingapproach proposed is a $24 targeted rate for each property in the serviced area.
4. On the basis of the benefits outlined in the report i.e. diversion of as many materials away from landfill as possible
reduction in the amount of illegal dumping anticipated cleaner and safer streets creating health and safety benefits for residents and contractors community involvement and a focus on sustainability linkages between inorganic collections and the establishment of Community Recycling
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9. The proposed funding method supports inorganic volumes collected and processed, until theResource Recovery Network is developed. This recognises the residents and wider communitysupport for the new service as developed during the WMMP consultation and reconfirmed during
recent surveys.10. Current Inorganics collection contracts conclude on the 30 June 2015 and a procurementprocess is underway to commence the new service, based on the recommendation of a fully ratesfunded, on-property, pre-booked collection. The extension of current contracts is not a viableoption in terms of service continuity. The cost of providing the service in 2014/2015 based on thelegacy council service levels ranging from nil, every two years to annual kerbside, is approximately$7.2million compared with the consistent regional service of approximately $8.4million.
Recommendation/sThat for the purposes of developing the draft LTP 2015-25 for consultation, the BudgetCommittee adopt the proposed changes to the inorganic collection service methodologyand funding as set out below.
a) The introduction of a standard pre-booked on property inorganic collectionservice.
b) The proposed targeted rates for Solid Waste services include the cost of aregional, pre-booked, on-property inorganic collection commencing 1 July 2015.
Background
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14. As part of the draft Long Term Plan 2015-2025 process, further investigation on variationson, or alternatives to, the proposed annual, pre-booked, on property service have beenundertaken. A survey of over 900 Aucklanders was conducted in early October 2014 to test the
support for these variations and options. This was broadly representative of the Auckland adultpopulation by age, gender, ethnicity, and geographic area. The approximate margin of error was3.3%.
15. Respondents were provided context around 4 different options, including the total cost ofeach option and the comparison with the total cost of the current disparate service which is $7.2min 2014/2015. Results to the question: which of the four different options do you most prefer?were as follows, indicating a strong preference from around 70% of respondents in support of anannual or biennial rates funded service:
16. To inform the design of this service and to shape procurement activities to support thisservice, trials of the proposed methodology were conducted in Pakuranga and Howick duringOctober and November 2013 with the following results: over 200 households agreed to participate in the trial an average of 110kg was collected per household a large proportion of materials which were put out could be recycled or reused and
th f di t d f l dfill At l t 54% f t i l ll t d ld b l d d If
Options Considered Response rate Cost
Option 1: Annual booked service 43% $8.4mOption 2: Booked service every two years 27% $5.4mOption 3: Annual booked service with user charge 20% $4.5mOption 4: No service 4% $1.0mI dont know 6%
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26. Local boards receive regular reports on councils progress towards implementing the WMMPthrough the Infrastructure and Environmental Services update reports to the local boards. SolidWaste staff also present to local boards at relevant workshops and meetings.
27. There were staff supported workshops in October 2014 with local board representativeswhere the matters addressed in this report were discussed. However, it was not until the workshopheld 20 October that local boards could consider the proposed fees for 2015/2016.
Mori impact statement
28. Staff do not hold information on the ethnicity of residents and ratepayers. It is consideredthat the impact on Maori will be similar to the impact on other residents and ratepayers.
29. As noted in the WMMP, the tangata whenua world view reflects the WMMPs emphasis onan integrated life cycle approach to the management of natural resources and the concepts ofZero Waste, waste recovery and waste minimisation.
30. The work to date with Mana Whenua and Maori is the beginning of a journey towardsbuilding collaboration and capacity that create a mind-set and behaviour change to seeing wasteas a resource and minimising waste to landfill. Tailored engagement and developmentapproaches to working with Mana Whenua and Maori have been developed.
31. The Independent Mori Statutory Board has two members on the Budget Committee whowill consider the Mayors Proposal on financial/rating policies including options for setting thesocial housing rents.
Significance
32. The recommendations in this report are significant as they could generate wide publicinterest. Rates must be included in the Funding Impact Statement and will be consulted on as
f
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measures and their targets will create a meaningful basis for accountability for the levels of serviceintended to be delivered by Council and its CCOs.
Consideration
Local board views and implications
9. Local boards have provided input on indicative performance measures in August. Advice ontargets was provided to local boards in September workshops for consideration.
10. Updated advice on targets will be provided to local boards from departments after budgetcommittee decisions from 56 November 2014. Local boards will discuss these in the Local
Board workshops to be held from 10 to 17 November 2014.11. Decisions on local performance targets will be made by local boards in business meetings tobe held 1 - 12 December 2014.
Mori impact statement
12. The process included sharing the development of the measures through Te Waka Angamuaand IMSB representatives.
Attachments
No. Title Page
A Council parent measures and targets 23
B CCO measures and targets 35
C Local Board measures and targets 49
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AttachmentA
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Council parent measures and targets
Auckland Development ThemeRegional Planning
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Produce all plans andagreements according tolegislative requirements
Percentage of unitaryand area plan changesand Notices ofRequirement processedwithin statutorytimeframes
100% 100% 100% 100% 100% 100%
Percentage of adoptedcore strategies, policiesand plans incorporatingMori outcomes ordeveloped with Moriparticipation
100% 85% 85% 85% 85% 85%
Provide policy andstrategic advice,leadership, facilitationand advocacy to support
Aucklands economicdevelopment.
Percentage of keyperformance indicators in
Auckland EconomicDevelopment Strategythat are met or improving
74% 78% 80% 80% 80% 80%
Number of economic Establish Maintain Maintain Maintain
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AttachmentA
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Local PlanningNB regional target for this local activity
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Facilitate largetransformation projectsand Implementstrategies forenhancing the citycentre
Percentage oftransformation and citycentre masterplanprojects delivered ontime and within budget
80% 90%
Percentage of citytransformation projectscontributing to Morioutcomes
50% 100%
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AttachmentA
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Environmental Management & Regulation Theme
Regulation
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Facilitate and enable thebuilding of affordableand enduring
neighbourhoods
Number of dwellings andsites consented towards
Auckland housing targetsN/A
Newmeasure
16,000 4,250 N/A N/A
Provide safe access tobeaches and coastalareas for recreation
Proportion of timebathing beaches aresuitable for contactrecreation
92% 92% 92% 92% 92% 92%
Deliver a customerfocused buildingconsents and compliancemonitoring service thatmeets statutoryrequirements
Percentage of customerssatisfied with the overallquality of building controlservice delivery
44% 60% 53% 54% 55% 56%
Percentage of buildingconsent applicationsprocessed within 20statutory days
99% 100% 100% 100% 100% 100%
Deliver timely, costeffective and customerfocused resource consentprocessing services
Percentage of customerssatisfied with the overallquality of resourceconsents service delivery
44% 50% 65% 65% 65% 65%
Percentage of non-notified resource consent
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AttachmentA
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Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25Percentage of D/E
5
graded food premises re-inspected within onemonth
86% 85% 95% 95% 95% 95%
Protect public healththrough licensing andcompliance of alcoholpremises to legislativerequirements.
Percentage of high riskalcohol premisesinspected annually
TBD 90% 100% 100% 100% 100%
Percentage of customers
satisfied with the alcohollicensing services 62%
New
measure 66% 67% 68% 69%
Reduce public nuisancethrough licensing,education, and theenforcement of relevantbylaws.
Percentage of bylaw-related requests forservice (e.g. illegal signs,public nuisance, streettrading) responded towithin three days
66%New
measure80% 80% 80% 80%
Provide dog, stock, andother animal
management services toAucklanders
Percentage of urgentanimal management
complaints such as dogattacks responded towithin one hour
98% 80% 95% 95% 95% 95%
Percentage of knowndogs that are registered
6
98%New
measure99% 100% 100% 100%
Solid waste & environmental services
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Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25Enhance the Regionsbiodiversity by activelymanaging and improvingthe extent of indigenousecosystems and speciesand by promotingbiodiversity best practice
Number of hectares ofnew forest or wetlandhabitat established onregional parks
8 8 8 8 8 8
Percentage ofindigenous ecosystemsunder activemanagement
68% 5% 68% 68% 68% 68%
Percentage ofthreatened speciesunder activemanagement
34% 29% 34% 34% 34% 34%
Reduce the impact ofpest animals, plants andpathogens on the naturalenvironment
Percentage land areawith less than 5%residual trap catch forpossums
50% 50% 50% 51% 52% 55%
Proportion of kauri areason council land that have
active management orexclusion measures inplace for kauri diebackdisease
N/A 50% 55% 60% 70% 100%
Number of hectaresunder community pestcontrol
85,000 62,000 88,000 89,000 90,000 93,000
Proportion ofenvironmentalprogrammes led or 15%
New15% 15% 15% 15%
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Stormwater management
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Enhance and protect thestormwater receivingenvironments for thepeople of Aucklandthrough sustainablemanagement of thestormwater system.
Percentage of customerssatisfied with AucklandCouncils Stormwatermanagement
50% 50% 50% 50% 50% 50%
Percentage of mana
whenua satisfied withstormwater management 7% Setbaseline 7% 7% 7% 7%
Manage the stormwaternetwork to minimise therisks of flooding to
Aucklanders
The number of floodingevents that occur andthe associated numberof habitable floorsaffected per 1000properties connected to
Auckland Councilsstormwater network(DIA)
N/ANew
measure
1 per1000
properties
1 per1000
properties
1 per1000
properties
1 per1000
properties
Manage the stormwaternetwork to minimise therisks of flooding to
Aucklanders
The median responsetime to attend a floodingevent, measured fromthe time that AucklandCouncil receivesnotification to the timethat service personnelreach the site (DIA)
1.6 hoursNew
measure2 hours 2 hours 2 hours 2 hours
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Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25The ratio of length ofwatercourse consentedto be physicallyimproved versusphysically degraded inthe current year
8
N/ANew
measure3 3 3 3
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Governance & Support ThemeGovernance & democracy
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Ensure communities caneasily engage in Councildecision making andhave access toinformation
Percentage of residentswho feel they canparticipate in AucklandCouncil decision-making
N/A 50% 50% 50% 50% 50%
Percentage of Moriresidents who feel theycan participate in
Auckland councildecision-making
N/A 50% 50% 50% 50% 50%
Number of complaintsregarding councildemocratic processesupheld by the Auditor
General or Ombudsman
0 0 0 0 0 0
To support electedmembers, council andMori to work togetherto achieve betteroutcomes for TmakiMakaurauAucklandand enable Council toeffectively contribute toMori well-being
Percentage of Moriorganisations whoconsider they have anappropriate workingrelationship with council
27% 75% 80% 85% 85% 90%
Number of formalisedrelationshiparrangements betweenthe council and Mana
10 19 19 19 19 19
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Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25Provide emergencymanagement and ruralfire capability to managefire and emergenciesquickly and effectively
Percentage of incidentsrequesting attendanceby New Zealand FireService responded towithin 12 minutes
N/A 85% 85% 85% 85% 85%
Parks, Community & Lifestyle ThemeLocal community servicesNB regional target for this local activity as well as the local targets
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Deliver a variety ofevents, programmes andprojects that improvesafety, connect
Aucklanders and engagethem in their city andcommunities
Percentage ofAucklanders that feelconnected to theirneighbourhood and localcommunity
74%New
measure75% 77% 79%
81%-83%
Regional community services
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Provide access to abroad range ofinformation in a variety of
Percentage of customerssatisfied with the rangeof collection items
72%New
measure70% 71% 72% 73%
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Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25Deliver a variety ofevents, programmes andprojects that improvesafety, connect
Aucklanders and engagethem in their city andcommunities.
Percentage of all assetsthat are graffiti freeacross the city
94% 85% 92% 93% 94% 95%
Percentage ofAucklanders that feelAuckland is an eventful,fun and exciting city
N/ANew
measure70% 70% 72%
72%-75%
Percentage of
Aucklanders that feel artand culture is part oftheir everyday life
N/A Newmeasure 60% 65% 70% 75%
Provide safe, reliableand accessible socialinfrastructure for
Aucklanders thatcontributes toplacemaking and thrivingcommunities
Percentage of tenantssatisfied with provisionand management of'housing for older people' 75% 80% 75% 75% 75% 75%
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18 November 2014
Regional parks sport & recreation
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Provide and maintaincemeteries, memorialareas and facilities forfamilies, friends andvisitors
Percentage of visitorssatisfied with thepresentation ofcemeteries
77% 90% 80% 81% 82% 83%
Protect and conserve thevalues and features ofAucklands volcanicheritage
Percentage of publicsatisfied with the qualityof care of volcanicfeatures
64% 75% 70% 72% 74% 75%
Percentage of ManaWhenua organisationssatisfied with the qualityof care of volcanicfeatures
0% 75% 20% 30% 40% 50%
Manage the Auckland
Botanic Gardens as apremier destination forsustaining thebiodiversity of the
Auckland region througheducation and research,as well as a place forrecreation.
Number of New Zealand
native plants grown forre-vegetationprogrammes in theBotanic Gardens
65,000 60,000 60,000 60,000 60,000 60,000
Manage regional parksas part of the open
Percentage of the publicwho have used a
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AttachmentB
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Budget Committee
18 November 2014
CCO measures and targetsWater Supply & Wastewater Theme
Water Supply
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/182018/19-
24/25
Provide uninterruptedaccess to safe, clean
and drinkable water
The extent to which thelocal authority's drinking
water supply complies
with part 4 of the
drinking-water standards
(bacteria compliance
criteria)
100.0% NewMeasure
100% 100% 100% 100%
The extent to which the
local authority's drinkingwater supply complies
with part 5 of the
drinking-water standards
(protozoal compliance
criteria)
100.0% New
Measure
100% 100% 100% 100%
Median response time
for attendance for urgent
N/A New
Measure
60 mins 60 mins 60 mins 60 mins
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Budget Committee
18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18
2018/19-
24/25Median response time
for resolution of non-
urgent call-outs: from the
time that the local
authority receives
notification to the time
that service personnel
confirm resolution of the
fault or interruption
N/A New
Measure
5 days 5 days 5 days 5 days
The total number of
complaints received by
the local authority about
any of the following:
a) drinking water clarity
b) drinking water taste
c) drinking water
pressure or flowd) continuity of supply
e) the local authority's
response to any of these
issues
expressed per 1000
connections to the local
authority's networked
reticulation system
N/A New
Measure
10 10 10 10
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Budget Committee
18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18
2018/19-
24/25Compliance with the
territorial authority's
resource consents for
discharge from its
sewerage system
measured by the number
of:
a) abatement notices
b) infringement noticesc) enforcement orders
d) convictions
received by the territorial
authority in relation to
those resource consents
a) 0
b) 0
c) 0
d) 0
New
Measure
a) 2
b) 2
c) 2
d) 0
a) 2
b) 2
c) 2
d) 0
a) 2
b) 2
c) 2
d) 0
a) 2
b) 2
c) 2
d) 0
Attendance at sewerage
overflows resulting from
blockages or otherfaults: median response
time for attendance -
from the time that the
territorial authority
receives notification to
the time that service
personnel reach the site
N/A New
Measure
60 mins 60 mins 60 mins 60 mins
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Budget Committee
18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18
2018/19-
24/25The total number of
complaints received by
the territorial authority
about any of the
following:
a) sewerage odour
b) sewerage system
faults
c) sewerage systemblockages
d) the territorial
authority's response to
issues with its sewerage
system
expressed per 1000
connections to the
territorial authority's
sewerage system
N/A New
Measure
50 50 50 50
Economic & Cultural Lifestyle Theme
Economic growth and visitor economy
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18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18
2018/19-
24/25Deliver information,
advice, programmes and
initiatives to attract and
develop investment,
businesses and a skilled
workforce
Percentage of
stakeholders satisfied
with provision of
business advice, start-
up, training and
mentoring programmes
85% 85% 85% 85% 85% 85%
Number of businesses
that have been throughan ATEED programme
or benefitted from an
ATEED intervention
(total businesses and
Maori businesses)
New
measure
Total -
1500including
Maori
business
es - 100
Total -
1500including
Maori
business
es - 100
Total -
1500including
Maori
business
es - 100
Total -
1500including
Maori
business
es - 100
New
measure
Facilitation of the
establishment, or
significant expansion, ofmultinational and local
companies in target
sectors
New
measure
5 5 5 5 New
measure
Number of live
signatories to the Youth
Traction Hub Employers
Pledge12
New
measure
50 50 50 50 New
measure
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18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/152015/1
6
2016/1
72017/18
2018/19-
24/25We care for our
collections for today and
for future generations to
enjoy and to bring
cultural awareness of Art
and Wildlife to Auckland
and its visitors
Total number of visitors
to the Auckland Zoo and
Auckland Art Gallery
1,140,711 1,140,000 1,175,0
00
1,165,0
00
1,185,00
0
1,190,000
Visitor Satisfaction with
experience at Auckland
Zoo and the Auckland
Art Gallery
94% 88% 94% 94% 94% 94%
Number of Maori
projects annually
10.00 New
measure
10.00 10.00 10.00 10.00
Provider of Convention
events and live arts and
entertainment
experiences for
Aucklanders and visitors
to our city Leader of artsand entertainment in New
Zealand
Number of publically
available Performing
Arts Performances
programmed by
Auckland Live
825 New
measure
820 825 830 835
Visitor Satisfaction with
experience at Auckland
Live Events
95% 95% 95% 95% 95% 95%
Auckland Development Theme
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18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/182018/19-
24/25
Provide a safe marina
environment and world
class facilities
Percentage of customers
surveyed satisfied
overall with marina
facilities and services
73%New
measure73% 74% 75% 78%
Property Development
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/182018/19-
24/25
Properties are managed
for Auckland Council and
Auckland Transport
achieves optimum net
returns and are
maintained to be fit forpurpose
Return on Investment on
like for like properties15
2.2% 4% 2% 2% 2% 2.3% to
2.6%
Properties are managed
for Auckland Council and
Auckland Transport
achieves optimum net
returns and are
maintained to be fit for
Occupancy rate for
tenantable properties16
New
Measure
New
Measure
95% 95% 95% 95%
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18 November 2014
Governance & Support Theme
Investment
Level of servicestatement
Performancemeasure
Actual2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/182018/19-
24/25
Manage council
investments to optimisereturns
Return on equity (ROE)
for ACIL group
26.5% 12.9% 7.6% 7.6% 13.5% 8%-
13.5%
Rolling 10 year return
for diversified financial
assets portfolio17
12.9% Equal or
exceed
return on
reference
portfolio
Equal or
exceed
ROE on
reference
portfolio
Equal or
exceed
ROE on
reference
portfolio
Equal or
exceed
ROE on
reference
portfolio
Equal or
exceed
ROE on
reference
portfolio
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Budget Committee
18 November 2014
Transport Theme
Roads and Footpaths
Note: Table below will be subject to change following further Auckland Transport Board consideration.
Level of service
statement
Performance
measure
Actual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/19-24/25
Provide an effective,
efficient and safe road,
cycling and walking
network
Annual number of
morning peak (7am-
9am) car trips avoided
through travel planning
initiatives
12,800 16,700 17,500 18,400 20,240 22,264
Number of walking
trips into the city centrein the morning peak
(on one given day)
5,400 5,500 5,600 5,700 5,800 6,000
Annual number of
cycling trips in
designated areas in
Auckland:
- During Morning peak
129,300
(morning
peak)
871,000
(all day)
142,200(AM peak)958,000(all day)
156,400
(morning
peak)
1,054,000
(all day)
172,000
(morning
peak)
1,159,400
(all day)
173,720
(morning
peak)
1,275,340
(all day)
191,092
(morning
peak)
1,402,874
(all day)
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18 November 2014
Level of servicestatement
Performancemeasure
Actual2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/182018/19-
24/25Travel times along key
strategic freight routes
during the inter-peak
(9am-4pm)
85% of
trips along
following
routes
travelled in
time
specified:19
Maintaintraveltimes for85thpercentileon allnominatedfreight
routes
Maintain
baseline
travel
times for
the 85th
percentile
Maintain
baseline
travel
times for
the 85th
percentile
Maintain
baseline
travel
times for
the 85th
percentile
Maintain
baseline
travel
times for
the 85th
percentile
The change from the
previous financial year
in the number of
deaths and serious
injury crashes on the
local road network,
expressed as a
number.
429
Fewerthan 340(2.66%reductionfromprevious
year)
fewer
than 407
fewer
than 396
fewer
than 385
fewer
than 318
Percentage of
residents satisfied with
the quality of roads in
the Auckland region
71% 70% 70-75%Not less
than 75%
Not less
than 75%
Not less
than 75%
Percentage of
residents satisfied with
the quality of footpaths63% 65% 65-75%
Not less
than 75%
Not less
than 75%
Not less
than 75%
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18 November 2014
Level of servicestatement
Performancemeasure
Actual2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/182018/19-
24/25Percentage of the
sealed local road
network that is
resurfaced
10%New
Measure10% 11% 11% 12%
Percentage of
footpaths in acceptable
condition (as defined in
ATs AMP)
99%New
Measure99% 99% 99% 98%
Percentage of
customer service
requests relating to
roads and footpaths
which receive a
response within the
time frame specified in
Auckland CouncilsLong-term Plan.
85%New
Measure85% 85% 85% 85%
Public Transport & Travel Demand Management
Note: Table below will be subject to change following further Auckland Transport Board consideration.
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Budget Committee
18 November 2014
Level of servicestatement
Performancemeasure
Actual2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/182018/19-
24/25Rail punctuality
(proportion of
scheduled rail
services that
arrived at their
final destination
within five
minutes late of
the scheduledtime)
87.8%New
measure90.0% 90.0% 90.0%
Range 90%
to 95%
Bus punctuality
(proportion of
scheduled bus
services that
departed their
origin within one
minute early andfive minutes late
of the scheduled
time)
84.2%New
measure92.0% 93.0% 94.0% 95.0%
Ferry punctuality
(proportion of
scheduled ferry
services that
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3
Budget Committee
18 November 2014
Level of servicestatement
Performancemeasure
Actual2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/182018/19-
24/25Percentage of PT
passengers
satisfied with their
train service
76.1%New
measure80% 83% 85% 85%
Percentage of PT
passengers
satisfied with their
bus service
81.6%New
measure82% 83% 85% 85%
Percentage of PT
passengers
satisfied with their
ferry service
90.1%New
measure90% 90% 90% 90%
Parking & Enforcement
Note: Table below will be subject to change following further Auckland Transport Board consideration.
Level of servicestatement
Performance measureActual
2013/14
Long Term Plan targets
2014/15 2015/16 2016/17 2017/182018/19-
24/25
Ensure optimal use of
parking resources
Off-street occupancy
rates in city centre (peak
4-hour period)
88%
Within
80-90%
range
80% -
90%
80% -
90%
80% -
90%
80% -
90%
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Budget Committee
18 November 2014
Local Board measures and targets
Albert-Eden LB
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local business
precincts and towncentres as great placesto do business
Percentage of Business
Associations meetingtheir BusinessImprovement District(BID) PartnershipProgramme obligations
100% 85% 100% 100% 100% 100%
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage and
Mori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support thedelivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internetsessions per capita (PC& WiFi)
1.9Not
available1.5 1.5 1.5 1.5
Number of visits to libraryfacilities per capita
6Not
available5 5 5 5
Percentage of customerssatisfied with the quality 90%
Notavailable
85% 85% 85% 85%
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18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
contributes toplacemaking and thrivingcommunities
Facility Utilisation -utilisation at peak timesand off-peak times forcouncil managedcommunity centres andvenues for hire
Peak:36%
Off peak:19%
Notavailable
Peak:37%
Off peak:19%
Peak:37%
Off peak:19%
Peak:37%
Off peak:20%
Peak:39%
Off peak:21%
Percentage ofcommunity facilitiesbookings used for health
and well-being relatedactivity
Notavailable
Notavailable
20%-30% 20%-30% 20%-30%20%-30%
Number of visitors tocommunity centres andvenues for hire
439,435Not
available448,095 452,488 456,925 461,405
Provide a range ofrecreational opportunitiescatering for communityneeds on local parks,reserves and beaches
Percentage of residentssatisfied with theprovision (quality,location and distribution)of local parks and
reserves
TBD 75% 75% 75% 75% 75%
Percentage of residentswho visited a local parkor reserve in last 12months
92% 91% 90% 90% 90% 90%
Provide sports fields thatare fit for purpose andcater for communityneeds.
Percentage of residentssatisfied with theprovision (quality,location and distribution)of sports fields
TBDNot
available70% 70% 70% 70%
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Budget Committee
18 November 2014
Devonport-Takapuna LB
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local businessprecincts and towncentres as great placesto do business
Percentage of BusinessAssociations meetingtheir BusinessImprovement District(BID) Partnership
Programme obligations
100% 85% 100% 100% 100% 100%
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage andMori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support the
delivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internet
sessions per capita (PC& WiFi)
4.2Not
available4 4 4 4
Number of visits to libraryfacilities per capita
9.1Not
available8 8 8 8
Percentage of customerssatisfied with the qualityof library service delivery
88%Not
available85% 85% 85% 85%
Percentage of visitorssatisfied with the libraryenvironment
88%Not
available85% 85% 85% 85%
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18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Percentage ofcommunity facilitiesbookings used for healthand well-being relatedactivity
Notavailable
Notavailable
20%-30% 20%-30% 20%-30%20%-30%
Number of visitors tocommunity centres andvenues for hire
121,771Not
available124,170 125,388 126,617 127,859
Provide a range of
recreational opportunitiescatering for communityneeds on local parks,reserves and beaches
Percentage of residents
satisfied with theprovision (quality,location and distribution)of local parks andreserves
TBD 75% 75% 75% 75% 75%
Percentage of residentswho visited a local parkor reserve in last 12months
95% 85% 90% 90% 90% 90%
Provide sports fields that
are fit for purpose andcater for communityneeds.
Percentage of residents
satisfied with theprovision (quality,location and distribution)of sports fields
TBD Notavailable
70% 70% 70% 70%
Provide programmes andfacilities that ensuremore Aucklanders aremore active more often
Customers Net PromoterScore for Pool andLeisure Centres as apercentage
TBDNot
available15% 15% 15% 15%
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Budget Committee
18 November 2014
Franklin LB
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local businessprecincts and towncentres as great placesto do business
Percentage of BusinessAssociations meetingtheir BusinessImprovement District(BID) Partnership
Programme obligations
100% 85% 100% 100% 100% 100%
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage andMori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support the
delivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internet
sessions per capita (PC& WiFi)
1.0Not
available1 1 1 1
Number of visits to libraryfacilities per capita
5.3Not
available4.5 4.5 4.5 4.5
Percentage of customerssatisfied with the qualityof library service delivery
91%Not
available85% 85% 85% 85%
Percentage of visitorssatisfied with the libraryenvironment
92%Not
available85% 85% 85% 85%
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18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Percentage ofcommunity facilitiesbookings used for healthand well-being relatedactivity
Notavailable
Notavailable
20%-30% 20%-30% 20%-30%20%-30%
Number of visitors tocommunity centres andvenues for hire
300,088Not
available306,002 309,002 312,032 315,091
Provide a range of
recreational opportunitiescatering for communityneeds on local parks,reserves and beaches
Percentage of residents
satisfied with theprovision (quality,location and distribution)of local parks andreserves
TBD 75% 75% 75% 75% 75%
Percentage of residentswho visited a local parkor reserve in last 12months
87% 85% 90% 90% 90% 90%
Provide sports fields that
are fit for purpose andcater for communityneeds.
Percentage of residents
satisfied with theprovision (quality,location and distribution)of sports fields
TBD Notavailable
70% 70% 70% 70%
Provide programmes andfacilities that ensuremore Aucklanders aremore active more often
Customers Net PromoterScore for Pool andLeisure Centres as apercentage
TBDNot
available15% 15% 15% 15%
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Budget Committee
18 November 2014
Great Barrier LB
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local businessprecincts and towncentres as great placesto do business
Percentage of BusinessAssociations meetingtheir BusinessImprovement District(BID) Partnership
Programme obligations
Notavailable
Notavailable
Notapplicabl
e
Notapplicabl
e
Notapplicabl
e
Notapplicabl
e
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage andMori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support the
delivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internet
sessions per capita (PC& WiFi)
2.6Not
available2 2 2 2
Number of visits to libraryfacilities per capita
10Not
available9 9 9 9
Percentage of customerssatisfied with the qualityof library service delivery
89%Not
available85% 85% 85% 85%
Percentage of visitorssatisfied with the libraryenvironment
85%Not
available85% 85% 85% 85%
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Budget Committee
18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Percentage ofcommunity facilitiesbookings used for healthand well-being relatedactivity
Notapplicabl
e
Notavailable
Notapplicabl
e
Notapplicabl
e
Notapplicabl
e
Notapplicabl
e
Number of visitors tocommunity centres andvenues for hire
Notapplicabl
e
Notavailable
Notapplicabl
e
Notapplicabl
e
Notapplicabl
e
Notapplicabl
eProvide a range of
recreational opportunitiescatering for communityneeds on local parks,reserves and beaches
Percentage of residents
satisfied with theprovision (quality,location and distribution)of local parks andreserves
TBD 75% 75% 75% 75% 75%
Percentage of residentswho visited a local parkor reserve in last 12months
78% 91% 90% 90% 90% 90%
Provide sports fields that
are fit for purpose andcater for communityneeds.
Percentage of residents
satisfied with theprovision (quality,location and distribution)of sports fields
TBD Notavailable
70% 70% 70% 70%
Provide programmes andfacilities that ensuremore Aucklanders aremore active more often
Customers Net PromoterScore for Pool andLeisure Centres as apercentage
Notavailable
Notavailable
Notavailable
Notavailable
Notavailable
Notavailable
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Budget Committee
18 November 2014
Henderson-Massey LB
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local businessprecincts and towncentres as great placesto do business
Percentage of BusinessAssociations meetingtheir BusinessImprovement District(BID) Partnership
Programme obligations
100% 100% 100% 100% 100% 100%
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage andMori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support the
delivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internet
sessions per capita (PC& WiFi)
2.7Not
available2 2 2 2
Number of visits to libraryfacilities per capita
7Not
available6.0 6.0 6.0 6.0
Percentage of customerssatisfied with the qualityof library service delivery
89%Not
available85% 85% 85% 85%
Percentage of visitorssatisfied with the libraryenvironment
87%Not
available85% 85% 85% 85%
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AttachmentC
Item1
3
Budget Committee
18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Percentage ofcommunity facilitiesbookings used for healthand well-being relatedactivity
Notavailable
Notavailable
20%-30% 20%-30% 20%-30%20%-30%
Number of visitors tocommunity centres andvenues for hire
115,471Not
available144,734 146,153 147,586 149,033
Provide a range of
recreational opportunitiescatering for communityneeds on local parks,reserves and beaches
Percentage of residents
satisfied with theprovision (quality,location and distribution)of local parks andreserves
TBD 75% 75% 75% 75% 75%
Percentage of residentswho visited a local parkor reserve in last 12months
83% 80% 90% 90% 90% 90%
Provide sports fields that
are fit for purpose andcater for communityneeds.
Percentage of residents
satisfied with theprovision (quality,location and distribution)of sports fields
TBD Notavailable
70% 70% 70% 70%
Provide programmes andfacilities that ensuremore Aucklanders aremore active more often
Customers Net PromoterScore for Pool andLeisure Centres as apercentage
TBDNot
available15% 15% 15% 15%
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AttachmentC
Item1
3
Budget Committee
18 November 2014
Hibiscus and Bays LB
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local businessprecincts and towncentres as great placesto do business
Percentage of BusinessAssociations meetingtheir BusinessImprovement District(BID) Partnership
Programme obligations
100% 85% 100% 100% 100% 100%
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage andMori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support the
delivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internet
sessions per capita (PC& WiFi)
1.7Not
available1.4 1.4 1.4 1.4
Number of visits to libraryfacilities per capita
9.3Not
available8 8 8 8
Percentage of customerssatisfied with the qualityof library service delivery
94%Not
available85% 85% 85% 85%
Percentage of visitorssatisfied with the libraryenvironment
93%Not
available85% 85% 85% 85%
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AttachmentC
Item1
3
Budget Committee
18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Percentage ofcommunity facilitiesbookings used for healthand well-being relatedactivity
Notavailable
Notavailable
20%-30% 20%-30% 20%-30%20%-30%
Number of visitors tocommunity centres andvenues for hire
57,598Not
available58,733 59,309 59,890 60,478
Provide a range of
recreational opportunitiescatering for communityneeds on local parks,reserves and beaches
Percentage of residents
satisfied with theprovision (quality,location and distribution)of local parks andreserves
TBD 75% 75% 75% 75% 75%
Percentage of residentswho visited a local parkor reserve in last 12months
91% 85% 90% 90% 90% 90%
Provide sports fields thatare fit for purpose andcater for communityneeds.
Percentage of residentssatisfied with theprovision (quality,location and distribution)of sports fields
TBD Notavailable
70% 70% 70% 70%
Provide programmes andfacilities that ensuremore Aucklanders aremore active more often
Customers Net PromoterScore for Pool andLeisure Centres as apercentage
TBDNot
available15% 15% 15% 15%
-
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AttachmentC
Item1
3
Budget Committee
18 November 2014
Howick LBLevel of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local businessprecincts and towncentres as great placesto do business
Percentage of BusinessAssociations meetingtheir BusinessImprovement District(BID) Partnership
Programme obligations
100% 85% 100% 100% 100% 100%
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage andMori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support the
delivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internet
sessions per capita (PC& WiFi)
2.5Not
available2 2 2 2
Number of visits to libraryfacilities per capita
9Not
available8 8 8 8
Percentage of customerssatisfied with the qualityof library service delivery
91%Not
available85% 85% 85% 85%
Percentage of visitorssatisfied with the libraryenvironment
89%Not
available85% 85% 85% 85%
-
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AttachmentC
Item1
3
Budget Committee
18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Percentage ofcommunity facilitiesbookings used for healthand well-being relatedactivity
Notavailable
Notavailable
20%-30% 20%-30% 20%-30%20%-30%
Number of visitors tocommunity centres andvenues for hire
130,076Not
available132,639 133,940 135,253 136,579
Provide a range of
recreational opportunitiescatering for communityneeds on local parks,reserves and beaches
Percentage of residents
satisfied with theprovision (quality,location and distribution)of local parks andreserves
TBD 75% 75% 75% 75% 75%
Percentage of residentswho visited a local parkor reserve in last 12months
91% 85% 90% 90% 90% 90%
Provide sports fields thatare fit for purpose andcater for communityneeds.
Percentage of residentssatisfied with theprovision (quality,location and distribution)of sports fields
TBD Notavailable
70% 70% 70% 70%
Provide programmes andfacilities that ensuremore Aucklanders aremore active more often
Customers Net PromoterScore for Pool andLeisure Centres as apercentage
TBDNot
available15% 15% 15% 15%
-
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AttachmentC
Item1
3
Budget Committee
18 November 2014
Kaipatiki LBLevel of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local businessprecincts and towncentres as great placesto do business
Percentage of BusinessAssociations meetingtheir BusinessImprovement District(BID) Partnership
Programme obligations
100% 100% 100% 100% 100% 100%
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage andMori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support the
delivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internet
sessions per capita (PC& WiFi)
2.6Not
available2 2 2 2
Number of visits to libraryfacilities per capita
8.3Not
available7.5 7.5 7.5 7.5
Percentage of customerssatisfied with the qualityof library service delivery
93%Not
available85% 85% 85% 85%
Percentage of visitorssatisfied with the libraryenvironment
94%Not
available85% 85% 85% 85%
-
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AttachmentC
Item1
3
Budget Committee
18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Percentage ofcommunity facilitiesbookings used for healthand well-being relatedactivity
Notavailable
Notavailable
20%-30% 20%-30% 20%-30%20%-30%
Number of visitors tocommunity centres andvenues for hire
119,657Not
available122,015 123,211 124,419 125,639
Provide a range ofrecreational opportunitiescatering for communityneeds on local parks,reserves and beaches
Percentage of residentssatisfied with theprovision (quality,location and distribution)of local parks andreserves
TBD 75% 75% 75% 75% 75%
Percentage of residentswho visited a local parkor reserve in last 12months
92% 96% 90% 90% 90% 90%
Provide sports fields thatare fit for purpose andcater for communityneeds.
Percentage of residentssatisfied with theprovision (quality,location and distribution)of sports fields
TBD Notavailable
70% 70% 70% 70%
Provide programmes andfacilities that ensuremore Aucklanders aremore active more often
Customers Net PromoterScore for Pool andLeisure Centres as apercentage
TBDNot
available15% 15% 15% 15%
-
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AttachmentC
Item13
Budget Committee
18 November 2014
Mangere-Otahuhu LBLevel of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local businessprecincts and towncentres as great placesto do business
Percentage of BusinessAssociations meetingtheir BusinessImprovement District(BID) Partnership
Programme obligations
100% 85% 100% 100% 100% 100%
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage andMori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support the
delivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internet
sessions per capita (PC& WiFi)
4.5Not
available4 4 4 4
Number of visits to libraryfacilities per capita
9.3Not
available8.5 8.5 8.5 8.5
Percentage of customerssatisfied with the qualityof library service delivery
89%Not
available85% 85% 85% 85%
Percentage of visitorssatisfied with the libraryenvironment
84%Not
available85% 85% 85% 85%
-
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AttachmentC
Item13
Budget Committee
18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Percentage ofcommunity facilitiesbookings used for healthand well-being relatedactivity
Notavailable
Notavailable
20%-30% 20%-30% 20%-30%20%-30%
Number of visitors tocommunity centres andvenues for hire
377,000Not
available384,429 388,199 392,005 395,848
Provide a range ofrecreational opportunitiescatering for communityneeds on local parks,reserves and beaches
Percentage of residentssatisfied with theprovision (quality,location and distribution)of local parks andreserves
TBD 75% 75% 75% 75% 75%
Percentage of residentswho visited a local parkor reserve in last 12months
90% 85% 90% 90% 90% 90%
Provide sports fields thatare fit for purpose andcater for communityneeds.
Percentage of residentssatisfied with theprovision (quality,location and distribution)of sports fields
TBD Notavailable
70% 70% 70% 70%
Provide programmes andfacilities that ensuremore Aucklanders aremore active more often
Customers Net PromoterScore for Pool andLeisure Centres as apercentage
TBDNot
available15% 15% 15% 15%
-
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AttachmentC
Item13
Budget Committee
18 November 2014
Manurewa LBLevel of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local businessprecincts and towncentres as great placesto do business
Percentage of BusinessAssociations meetingtheir BusinessImprovement District(BID) Partnership
Programme obligations
100% 100% 100% 100% 100% 100%
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage andMori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support the
delivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internet
sessions per capita (PC& WiFi)
2.0Not
available1.8 1.8 1.8 1.8
Number of visits to libraryfacilities per capita
7.2Not
available6.5 6.5 6.5 6.5
Percentage of customerssatisfied with the qualityof library service delivery
88%Not
available85% 85% 85% 85%
Percentage of visitorssatisfied with the libraryenvironment
87%Not
available85% 85% 85% 85%
-
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AttachmentC
Item13
Budget Committee
18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Percentage ofcommunity facilitiesbookings used for healthand well-being relatedactivity
Notavailable
Notavailable
20%-30% 20%-30% 20%-30%20%-30%
Number of visitors tocommunity centres andvenues for hire
141,373Not
available144,159 145,572 147,000 148,441
Provide a range ofrecreational opportunitiescatering for communityneeds on local parks,reserves and beaches
Percentage of residentssatisfied with theprovision (quality,location and distribution)of local parks andreserves
TBD 75% 75% 75% 75% 75%
Percentage of residentswho visited a local parkor reserve in last 12months
90% 85% 90% 90% 90% 90%
Provide sports fields thatare fit for purpose andcater for communityneeds.
Percentage of residentssatisfied with theprovision (quality,location and distribution)of sports fields
TBD Notavailable
70% 70% 70% 70%
Provide programmes andfacilities that ensuremore Aucklanders aremore active more often
Customers Net PromoterScore for Pool andLeisure Centres as apercentage
TBDNot
available15% 15% 15% 15%
-
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AttachmentC
Item13
Budget Committee
18 November 2014
Maungakiekie-Tamaki LBLevel of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local businessprecincts and towncentres as great placesto do business
Percentage of BusinessAssociations meetingtheir BusinessImprovement District(BID) Partnership
Programme obligations
100% 100% 100% 100% 100% 100%
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage andMori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support the
delivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internet
sessions per capita (PC& WiFi)
3.1Not
available2.5 2.5 2.5 2.5
Number of visits to libraryfacilities per capita
8.2Not
available6.5 6.5 6.5 6.5
Percentage of customerssatisfied with the qualityof library service delivery
93%Not
available85% 85% 85% 85%
Percentage of visitorssatisfied with the libraryenvironment
90%Not
available85% 85% 85% 85%
-
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AttachmentC
Item13
Budget Committee
18 November 2014
Orakei LBLevel of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local businessprecincts and towncentres as great placesto do business
Percentage of BusinessAssociations meetingtheir BusinessImprovement District(BID) Partnership
Programme obligations
100% 85% 100% 100% 100% 100%
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage andMori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support the
delivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internet
sessions per capita (PC& WiFi)
0.9Not
available0.8 0.8 0.8 0.8
Number of visits to libraryfacilities per capita
6.8Not
available5.5 5.5 5.5 5.5
Percentage of customerssatisfied with the qualityof library service delivery
96%Not
available85% 85% 85% 85%
Percentage of visitorssatisfied with the libraryenvironment
91%Not
available85% 85% 85% 85%
-
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AttachmentC
Item13
Budget Committee
18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Percentage ofcommunity facilitiesbookings used for healthand well-being relatedactivity
Notavailable
Notavailable
20%-30% 20%-30% 20%-30%20%-30%
Number of visitors tocommunity centres andvenues for hire
378,275Not
available385,729 389,511 393,330 397,187
Provide a range ofrecreational opportunitiescatering for communityneeds on local parks,reserves and beaches
Percentage of residentssatisfied with theprovision (quality,location and distribution)of local parks andreserves
TBD 85% 75% 75% 75% 75%
Percentage of residentswho visited a local parkor reserve in last 12months
93% 85% 90% 90% 90% 90%
Provide sports fields thatare fit for purpose andcater for communityneeds.
Percentage of residentssatisfied with theprovision (quality,location and distribution)of sports fields
TBD Notavailable
70% 70% 70% 70%
Provide programmes andfacilities that ensuremore Aucklanders aremore active more often
Customers Net PromoterScore for Pool andLeisure Centres as apercentage
TBDNot
available15% 15% 15% 15%
-
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AttachmentC
Item13
Budget Committee
18 November 2014
Otara-Papatoetoe LBLevel of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Develop local businessprecincts and towncentres as great placesto do business
Percentage of BusinessAssociations meetingtheir BusinessImprovement District(BID) Partnership
Programme obligations
100% 85% 100% 100% 100% 100%
Provide leadership &support to protect andconserve the regionsnatural environment,historic heritage andMori cultural heritage
Proportion of localprogrammes that deliverintended environmentalactions and/or outcomes
TBDNot
available80% 85% 90% 90%
Provide safe, accessible,welcoming libraryfacilities that support the
delivery of qualitylearning programmesand services relevant tolocal communities.
Use of libraries as digitalcommunity hubs:Number of internet
sessions per capita (PC& WiFi)
5.0Not
available4.5 4.5 4.5 4.5
Number of visits to libraryfacilities per capita
11.5Not
available9.5 9.5 9.5 9.5
Percentage of customerssatisfied with the qualityof library service delivery
85%Not
available85% 85% 85% 85%
Percentage of visitorssatisfied with the libraryenvironment
82%Not
available85% 85% 85% 85%
-
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AttachmentC
Item13
Budget Committee
18 November 2014
Level of servicestatement
Performance measureActual
2013/14
Annual / Long Term Plan targets
2014/15 2015/16 2016/17 2017/18 2018/25
Percentage ofcommunity facilitiesbookings used for healthand well-being relatedactivity
N
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